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Business Profile

Electronics and Technology

Anker Innovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

This profile includes complaints for Anker Innovations's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 142 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never got my order, and I spoke with the company. Eufy said that they would resolve the issue but never sent another response. I been waiting for almost two weeks with no response. The delivery date was last month, and I contacted the shipper, and they said the package was left outside with no signature required. I believe the package was misdelivered.

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 of these high end smart door locks on June 21, 2021. From the beginning they regularly failed to lock/unlock after properly entering codes/fingerprints. I called in mulitple times over my course of ownership asking them to look at my logs. every time they brushed me off suggesting it was a bad installation with zero evidence. I'm an engineer who spent my entire career in field quality and understand exactly how they needed to be installed. In the first 2 years, the product failed probably 1/5 times. However in the third year it began to fail (not lock) 100% of the time. Worse than anything is it would sound as a successful lock and actually NOT BE LOCKED. I called in multiple times with the same non answer. I got frustrated and called in recently to which they responded my 3 year warranty expired in July/Aug. I asked them to look at my records and show that this is not a new issue after the expiration but a continuation of issues that have NEVER been resolved prior. I live in ******* and having my home secure is a MUST. These locks are defective and sending out a false positive that the door is locked on top of my frustrating to have to attempt to lock/unlock 2-4 times per interaction. All I am asking is review my customer record, see my multiple contacts within the warranty period, view my locking record in the cloud and replace these locks so I can sleep peacefully knowing my family is protected.

    • Initial Complaint

      Date:10/08/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchases the Eufy SpaceView baby monitor in June 2023. We used the monitor daily and it was working well until the battery started failing and the monitor had other faults. Eufy replaced the monitor in May 2024. Now, the replacement monitor is failing again in the same respects and Eufy will no longer process a warranty claim because the monitor they provided us as a warranty replacement was refurbished. Both monitors failed within 12-months of usage. We feel that the monitor should last longer than 6-10 months as we are fully invested into the system with multiple cameras and stands to support these cameras. Please let us know how you can help.*****

    • Initial Complaint

      Date:10/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told I would receive a refund for an order that was returned but never received it. Monkey is being held hostage by the company.

    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They pushed out an update to their one of their Eufy security products on August 9th, 2024. Or at least one. Right away, my homebase was offline, my doorbell S330 was offline, my eufycam 3 (s330) went offline, my solocam s340 went offline. Eventually I was able to re-add the solocam s340 to the wifi, but not to the home base. The Doorbell s330 will not connect to the wifi. The Eufycam3 is so broken it only connects and works like 2 feet away from the homebase 3. The homebase 3 will not connect to the wifi. I have been dealing with their support for weeks now. If i cannot opt out of forced updates, then they are directly responsible for the failure of my security system. So far the "support" has suggested that the homebase 3 is the culprit for this failure of all my video secuirty.

    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A wife security camera/floodlight stopped working. Tech support was unable to get it functioning properly. We were told a replacement would be sent in 5-7 days as the product is still u see warranty. 2 weeks later they state that product is not in Stock and they cannot provide a time frame for replacement none can they offer a similar product for replacement.

    • Initial Complaint

      Date:09/28/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase the five piece home monitoring kit. The kit included the homebase station and five window door openers. I also purchased some cameras and all of these things were in my home this summer in August. I have a 2.4 and a five mega hertz router, no matter what I do these devices are always off-line. Ive made them aware of this and followed all the instructions they have given me to correct it. I have finally realized this is a scam. They make you feel like you never have to pay monthly charges but every time you turn around you throwing $100 at some new device to make this good.

    • Initial Complaint

      Date:09/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a doorbell camera from Eufy on January 8th, 2023, for $174.19. By December of the same year, the camera stopped working and wouldnt connect to Wi-Fi, despite following all troubleshooting steps. Eufy sent a replacement, which I received by January 7th, 2024, but the same issue occurred with the new device. On September 17th, 2024, I reached out to Eufy again, but they have failed to acknowledge or replace what is clearly a defective product and are not taking any action to rectify the situation. At this point, I need a full refund, as it seems Eufy is knowingly selling defective products that only work for a short period, leaving customers stuck with costly, unreliable devices after the warranty expires.

    • Initial Complaint

      Date:09/24/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a baby monitor 13 months ago, before my baby was born in preparation for his arrival. The purchase was made August 20, 2023 and I paid $127. The baby monitor has stopped working properly. The monitor itself is not making a connection to the camera and the camera is automatically moving without anyone touching the controls. I have contacted the business and they have told me that the product is out of warranty and are offering no options for repair. A baby monitor should have a useful life for at least a few years as it's indented to be used for babies and toddlers.

    Anker Innovations is NOT a BBB Accredited Business.

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