Complaints

This profile includes complaints for Anker Innovations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anker Innovations

  10800 NE 8th St Ste 900 Bellevue, WA 98004

• 

  Anker Innovations

  999 3rd Ave Ste 700 Seattle, WA 98104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I live in an apartment complex that is surrounded by multiple other apartment buildings owned by the same people [***********]. I shipped to my apartment (as shown in the order shipping info) number, which is 3136. There is proof on the tiktok shipping and order page that I inputted the complete and correct address. However, when delivering my order, the carrier who is ******, had 3 failed attempts. I checked the tracking and it said incomplete address.. After these attempts, the carrier just ended up delivering it... I contacted Anker what was the issue, and they eventually showed me the address that they inputted for shipping. They ended up forgetting my apartment number, as shown in the screenshot they provided me through the Tiktok shop chat. So, I have no idea where the carrier couldve even left my order. If it was delivered to the correct apartment number, it wouldve been left in my mailbox.... However, since they forgot the apartment number, now I have no clue where the package is since I live near a few thousand people. The package couldve quite literally been delivered to anyone. So I disputed this with them and tiktok support themselves. They only refunded me for one of the items, and not both, which does not make sense at all, as they shipped them both together... Tiktok was unwilling to help, and so was Anker (the seller). Tiktok said it was marked as delivered so they couldnt help me, as if they ignored the fact that I told them that Anker shipped to the wrong address. Anker says that I should ask my neighbors, however it's irrational and impossible because I don't even really have neighbors. i live in a building with thousands of people, and closely surrounded by other buildings with thousands of people, so it's not "clear" on who I should "ask." So now I don't know what to do.... I've been contacting them multiple times already. Once again, there's proof of the address I input into the order, as well as what they shipped to.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01Aug2024, I bought a $639 eufy x10 vacuum/mop robot for my home. Several months ago, it would have occasional errors that caused it to fault and not complete a job. I would adjust the brush or the mop (depending on the error) and it would resume. It gets lost and cannot find its base, despite being with 10 feet of the base. I assumed these were innocuous problems as it resumed post adjustment. Last week and this week, it has been having repeated errors and is unusable. It will not operate. Eufy has told me that the machine needs to be replaced, but because the machine is older than 90 days, they will not replace it. They offered an undisclosed discount on a small selection of models that do not compare to the one I purchased as an alternative (discount info provided after I was to select the model).

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 11/21/2024 05:38:01 PM Amount Paid is a total of $918.07 I am appalled by their deceitful 30 day money back guarantee The nature of the dispute is a Deceptive Business Practice!They have tried in no way to resolve it with any common sense.They offer a 30 day money back guarantee but if you use a gift card AND another payment method upon return, they will ONLY give you a gift card unless you return the more then that gift card.I paid $650 in Gift cards and $268.07 on my credit card. I returned $300 after dealing with the VERY poor customer service only to find that their INTERNAL policy is to refund gift cards first up to the mount of gift card and only then will they give you money back on your card.This is not stated anywhere on their site and only their poor customer service tells me after its done.

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes this all started of September 2024 my husband and I purchased a large security system with numerous devices from department stores and an online service retailer we set up the system accordingly come the next month in October we started experiencing numerous problems with the keypad and two of the cameras we tried for a solid month to get a response with no luck we finally got attention to our emails they proceeded to send a month's worth of troubleshooting tactics which didn't work we then had to make numerous warranty claims plus they had numerous information and shipping attempts wrong they sent refurbished devices that weren't even the right type we had to send those back upon Our expense they failed to send the correct devices on the second time on the third time we finally got the right device sent but they failed to send a keypad that is compatible with the new home base s380 that they sent I then had to make another claim and my husband had to also which took another month which led into December on the 26th we made another claim for the keypad and two cameras that were malfunctioning steel which we are still in the process of trying to finish and resolve this matter with this keypad we went ahead and just forgot about the two cameras because to know luck the first time they sent two of the wrong types so we just left well enough alone in we are still trying to get a keypad they have contradicted their self in numerous different emails with numerous different people they have been dismissive to my husband and I we now have new Miss reports where they have done their other customers this way something has to be done we hope that you can have better luck than we've had thank you

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an E30 4k Indoor Security camera January 8th and was charged the same day. Shipping was 3-5 business days. Today is January 29th and I still have not received my product. I have called and emailed the company and have gotten no where. I have been continually told to wait. The shipper that they used appears to have delivered my product to the wrong address. I've been told it's now my responsibility to resolve the issue with the shipper. I just want a refund at this point.

  Customer Answer

  Date: 02/09/2025

  The company finally resolved my issue 

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the date of January 9th 2025, I placed on order through Ankers (Eufy) live stream on Tik Tok. (Order Number: 576847735521841197)On January 13th 2025, I received a notification that the order had shipped and was provided with a *** tracking number (1ZB8C1050306655864)On January 14th, the tracking information updated to show that the package was not was not given to *** and that the order would be delayed. I contacted Anker (Eufy) on January 17th to get on update on the status of my order. With follow up conversations on January 20th, 22nd, 23rd, 24th, 26th and 28th. At this point I have requested a refund, with answer back.

• Initial Complaint

  Date:01/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  And they're a bunch of dates for transactions I've been going back and forth to this company for almost 5 months trying to get into fulfilling order that they did not fulfill in the first place I sent numerous emails with disregarded I'm trying to get them to replace a faulty keypad with some other devices and they sent the wrong stuff I tried to get them to send the right stuff they told me I had to send their stuff back and upon my car so did all that and they sent the stuff that they were supposed to send in the first place and left a keypad out now I can't get the keypad so any of the stuff that they sent is not working properly because they didn't fulfill their orders and I can't get any cooperation from their customer service manager I'll try it over and over a period of 5 months I have their products over two properties I'm paying monthly fees and I'm not getting services I can't use any of the systems because of a standalone keypad that should have been sent with the first order I've been trying for months and months to try to get a solution resolved with no avail my emails and my please for a completed order like should have been done in the first place they are leaving properties unsecured people unsecured and I'm paying monthly fees for services like I said that I'm not even getting and they're still debiting my account every month for using their cloud storage that I can't even use because their devices won't work because still left with a uncomplete order. What I finally got some response and some help to get them to send the right equipment they sent it to the wrong place and it was the wrong equipment so I was disregarded for another 2 months while I waited for my original equipment to get here this is very unprofessional and I feel now that it's a personal vendetta or something against me with the way that I am being talked to in the emails I have read on their website where they're having multiple problems with the same thing in the same problems

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 eufy cameras and a homebase. I returned them and was supposed to be refunded my money. They told me they sent it back to my bank card that was inactive and I have a new card and number but they are telling me I need to check with my bank because they refunded it to my old bank card which was inactive. That's impossible but they tried to email me proof that they returned the money but my bank did not find a transaction. I've been waiting for months please help

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against AnkerDirect for failing to resolve my missing package and refund issue after multiple attempts to resolve it. Despite being promised a refund several times since my initial report on December 24, 2024, I have not received any funds or notification of processing. Communication has been ongoing for 3-4 weeks, with no resolution. On January 13, 2025, I was told the issue was still being worked on; previous responses mention errors, disputes with my bank, and further investigations. I am demanding immediate resolution and will contact my bank to reopen the dispute if this is not resolved by January 17, 2025. This ongoing delay is unacceptable, and I expect prompt action.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the Eufy RoboVac LR30 L35 LR20 Hybrid+ Robot Vacuum Cleaners vacuum. It caught on fire via the battery during use. ****** suggested I contact eufy to get a replacement item or refund. Eufy would not replace the item or provide a refund. The company also requested I recreate the incident to provide pictures. As this is equipment is a fire hazard and my report should be taken seriously.