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Business Profile

Internet Services

OfferUp, Inc.
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for OfferUp, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 699 total complaints in the last 3 years.
    • 107 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23324401

      I am rejecting this response because:

      they still havnt gave me back my $300+ item, nor deposited the money in  my account. YET they banned my account for language now ill never recieve the item or money

      Sincerely,

      **** *****

      elieve this is a new scam thats going to be arising

      Business Response

      Date: 05/15/2025

      Hi ****,

      We have addressed your concerns further in ticket #*********. Please check your email inbox for this correspondence, and any further communication will continue there.

      Thank you,

      *** - Manager, Escalations


      Business Response

      Date: 05/23/2025

      Hi ****,

      We have been working with you to ensure a fair experience in this claims process.On May 21, 2025, we requested that you provide photos of the item you received back from the buyer. Unfortunately, you have not submitted these photos. If we do not receive the photos by the end of the day on May 23, 2025, the claim will be approved, and the buyer will be refunded.

      Additionally, we want to remind you that your account was removed from OfferUp due to the use of inappropriate language directed at our staff and users, which is not tolerated on our platform.

      Best regards, 

      *** - Manager, Escalations

    • Initial Complaint

      Date:05/11/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23314500

      I am rejecting this response because: here is the document requested by them from the usps. 

      Sincerely,

      **** ******

      Customer Answer

      Date: 05/23/2025

       
      Complaint: 23314500

      I am rejecting this response because: I have not been in close contact with them they never respond I get blank responses.  Last message I got was 7 days ago saying they are reviewing documents I sent. I have do e everything asked of me. 

      Sincerely,

      **** ******

      Customer Answer

      Date: 05/24/2025

      I have been trying to communicate with offer up but they told me that because the letter the post office sent was from *********** a it was not valid.  They are looking for reasons not to give me my claim when I sent something with their postage

      Customer Answer

      Date: 06/03/2025

       
      Complaint: 23314500

      I am rejecting this response because:they only put 100 insurance on an item that sold for 1200 the amount was paid by the customer and canc led because they did not receive i have sent documentation to them that the item was scanned in but since they did not insure the package that **** would not cover.  They are responsible for my item because they chose not to insure it. The last correspondence I received from them was on May 28th stating to get $100 from **** which is not acceptable because my item sold for 1200

      Sincerely,

      **** ******

      Business Response

      Date: 05/13/2025

      Hi ****,

      My name is **** and I'm handling your BBB complaint. I am so sorry to hear about the issues you've faced with **** and your package. 

      I see that youve been working in close contact with our escalation agent, *****, regarding this issue. In ticket #*********, we stated that since a crime was involved, we'll need you to request formal documentation from **** confirming this incident and that your package was compromised.

      In your complaint, you also mentioned a small issue with the listing's price. I took a look at the listing and see it was listed for $1200, but the description stated $1300 OBO. Since Auto-Accept was enabled, the transaction was accepted for $1200 when the buyer confirmed payment. I know that sounds a bit confusing, but the price in the listing field is what is honored, not one mentioned in the description (if any). 

      Please continue working with ***** in that ticket to resolve the issue with the lost package. We're here to support you!

      Warmly,
      Emma | OfferUp

      PS. I recommend keeping a close eye on OfferUp as well as other local marketplaces, **** shops etc in case your tool kit turns up, and contacting local law enforcement if you do locate it.

      Business Response

      Date: 06/03/2025

      Hi ****,

      I understand you're still experiencing issues related to the **** incident earlier last month.

      In your most recent BBB response, you mentioned not hearing back from us after our message stating we were reviewing your submitted document. The date in the screenshot provided is May 16th, and I want to clarify that our team has been in communication with you since then on that same thread. In our follow-up responses, we explicitly stated that the documentation you provided was rejected due to conflicting details regarding the incident location.

      Furthermore, as the incident occurred while **** was in possession of the package and there's no record of it having been scanned into their system, we encouraged you to escalate this issue directly with a **** manager for potential compensation.

      Warm regards,
      **** | OfferUp Support

      Business Response

      Date: 05/22/2025

      Hi ****,

      My name is ****** and I handle our BBB complaints.

      I see that youve been working in close contact with our agents regarding your claim. In ticket #********* we stated that the documentation is under review and once the review is completed they will let you know the resolution.

      If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.


      Kind regards,
      Maleka | OfferUp

      Business Response

      Date: 06/13/2025

      Hi ****,

      We apologize for not being able to reach a favorable decision for you regarding this transaction.

      I want to clarify that our team has been in communication with you since that time on the same thread. In our follow-up responses, we explicitly stated that the documentation you provided was rejected due to conflicting details regarding the incident's location.Additionally, since the incident occurred while **** had possession of the package and there is no record of it being scanned into their system, we encouraged you to escalate this issue directly with a **** manager for potential compensation.

      Thank you for your understanding.

      *** - Manager, Escalations

      Customer Answer

      Date: 06/13/2025

       
      Complaint: 23314500

      I am rejecting this response because:the document I provided stated that it was scanned in and received and as for the location of the document. Ask **** why the person that handles this is in ***********  I will just continue to leave negative review about offer up and eventually people will stop using

      Sincerely,

      **** ******

    • Initial Complaint

      Date:05/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 6, 2025 an item that I was selling was purchased on OfferUp. I was not aware that OfferUp would be sending a pre-paid shipping label so I went to ******** and purchased one myself, sending the package out on May 7th 2025. On May 10, 2025 I asked OfferUp customer service for help and they informed that, because I used an outside shipping label, they are unable to release my payment and are supposedly issuing a refund to the purchaser, who now has the items. They informed me that they could do nothing and simply suggested that the purchaser pay me outside of the OfferUp platform, essentially allowing the person to have the items without paying for them. Despite all of this communication occurring within the OfferUp app, they refused to help me in any way and said there was no way they could help me if the person decided not to pay.

      Business Response

      Date: 05/13/2025

      Hi *******,

      My name is **** and I'm handling your BBB complaint.

      One of our escalations agents, ******, recently reached out to you in ticket #*********. We've agreed to issue you a one-**** ****** accommodation for this sale. Please refer to that ticket for more information.

      If there's anything else you need, please continue working in that ticket, or reach out to us at ************************************************************.

      Warmly,
      Emma | OfferUp

    • Initial Complaint

      Date:05/08/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just joined OfferUp, and even made a sale/bought an item within my first day of doing so. However I was banned immediately afterwards with no explanation, just says my account was disabled once I signed in. This is ridiculous, and shouldnt have expected much from such an awful app in the first place. Want this fixed now, already had an awful experience trying to contact support they have no help whatsoever!

      Business Response

      Date: 05/13/2025

      Hi ****,

      My name is **** and I'm handling your BBB complaint. I am so sorry to hear about your experience on our platform, especially as a new user. This is not the warm welcome we aim to provide.

      I see that one of our support agents restored your account in support ticket #*********. If you still need assistance, please continue working in that ticket, or reach out to us at ************************************************************.

      We hope your next experience on our platform is more positive! We're here to help should you need anything.

      Warmly,
      Emma | OfferUp

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ********

      Business Response

      Date: 05/06/2025

      Hi ****,

      My name is **** and I handle our BBB complaints.

      I see that youve been working with our agents regarding payment for your recent sale. In ticket #*********, we stated that sellers are paid 2 days after the item has been delivered. Your item was delivered to the buyer yesterday, May 5th, which means payment will be released tomorrow, May 7th.

      Typically, funds are available within 24 hours for debit card deposits and 3-5 days for bank accounts. Please also factor in that your bank might have its own processing or hold times, potentially adding another 1-2 days.

      If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

      Kind regards,
      Emma | OfferUp

    • Initial Complaint

      Date:05/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It's a completely different issue and purchase.  I continue to have issues with them. 

      Business Response

      Date: 05/14/2025

      Hello ******,

      My name is *****, and I handle our BBB complaints.

      I understand that you have concerns regarding your refunds. *** created a ticket on your behalf to troubleshoot this issue. Your ticket number is *********. In that ticket, I stated that there were no transactions made on our platform. I requested a transaction ID. Please provide that information in that ticket, and I will review it.

      Kind regards,
      ***** | OfferUp

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      However  I find it funny that my payment didn't appear until after I posted a 2nd negative review and threatened to report them to the bbb.
      Sincerely,

      ******* ****

      Business Response

      Date: 04/28/2025

      Hi *******,

      Thank you for reaching out regarding your transaction for the "Wedding or Prom Dress" with ID *********. We want to assure you that we have processed your payment of $87.10 on April 24, 2025. As noted in our previous communication on ticket #********* dated April 22, 2025, your payment details have been confirmed. If you have any further questions or need additional assistance, please feel free to reach out.

      Thank you for your understanding.

      Best regards,  

      *** - Manager, Escalations

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered offer up online website services to sell retail. Received 3 days for $1.00 {one dollar} with the condition to cancel after 3 days if not satisfied. Today is day 3 & I tried to cancel my ********************* no way of doing so. I tried calling & a recording with no info to pay as well as no format on the app

      Business Response

      Date: 04/24/2025

      Hello *******,
       
      My name is *****, and I handle our BBB complaints.
       
      I understand that you are unable to cancel your subscription. *** created a ticket on your behalf to further troubleshoot this issue. Your ticket number is [#*********]. In that ticket, instruction was provided to cancel your subscription. Since this was an in-app purchase, you will need to cancel it in the App Store. 
       
      If you still need assistance, please continue working with your agent on that ticket or reach out to us at ************************************************************.
       
      Kind regards,
      ***** | OfferUp

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       

      I still have not received my payment from the offer up company the item was delivered 

       

      They won't send me the item back nor pay me for the item 

      Business Response

      Date: 04/23/2025

      Hi ******,


      My name is **** and I handle our BBB complaints.

      I see that youve been working in close contact with our agents regarding your payment for the item you have shipped. In ticket 104584956 we stated that our policy for funds to be released to the Seller is that the item has to be delivered and the buyer has 48 hours to inspect the item prior to payment being released. We also linked the article in our help center to answer any additional questions you may have. I see the item is scheduled for delivery on April 26th. Once the item is delivered and the buyer does not request a refund within 48 hours your funds will be released to the account you have placed on file.

      If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.


      Kind regards,
      **** | OfferUp

      Business Response

      Date: 05/08/2025

      Hi ******,

      My name is **** and I handle our BBB complaints.

      I see that youve been working in close contact with our agents regarding your shipping sale. In ticket 104634123 we stated that the buyer submitted a refund request and had shipped the item back to you. Tracking shows the item was delivered on May 2, 2025. The Buyer has been refunded. If there is an issue with your return please continue working with your agent in your return ticket 104634123. 

      If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

      Kind regards,
      **** | OfferUp

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Thank you for your fast response to this matter. OfferUp contacted me and stated they would refund by today. I will wait to hear back from the buyer tomorrow to confirm she received the funds. Thank you again for your assistance! 

      Business Response

      Date: 04/22/2025

      Hello ********,

      My name is **** and I handle our BBB complaints.

      I understand that you have not been paid for your recent sale, which unfortunately arrived damaged to the buyer. Ive followed up with you on support ticket #********* to address this issue. In that ticket, we stated that a processing error resulted in a refund for the buyer but unfortunately a missed payout for you. We sincerely apologize for this oversight. We've gone ahead an issued a payment for $17.42, and you should see a deposit to your bank account in a few business days.

      If you still need assistance, please reply on that ticket or reach out to us at ************************************************************.

      Kind regards,
      **** | OfferUp

    OfferUp, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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