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Business Profile

Marketing Consultant

RocketReach LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

This profile includes complaints for RocketReach LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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RocketReach LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 132 total complaints in the last 3 years.
    • 54 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal information is published on ******************************************************** without my consent and after multiple attempts to request complete and permanent deletion of the url and of all my data on the company servers which I'm entitled to under Under Article 17 of ****** GDPR **************************************************************************************************************************************************************************************************. the company is still denying me. Please delete all of my data permanently from your websites and your servers.

      Business Response

      Date: 06/06/2023

      Hello *****,

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      Once a profile is deleted from our system the contact information is no longer visible, but it may take a search engine site such as Google.com **** days or longer to update their cache to remove the link. Once this update is done, your deleted RocketReach profile will no longer show up in search engine results. 

      Thank you,

      RocketReach

    • Initial Complaint

      Date:04/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took information from my deleted LinkedIn profile and is using it without my consent. Anytime I search my name on ******* the top result is RocketReach selling access to my personal information. When I try to get it removed they force me to provide more sensitive personal information, likely to sell it. Please remove the profile with my personal information at ************************************************************

      Business Response

      Date: 04/24/2023

      Hello,

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      Once a profile is deleted from our system the contact information is no longer visible, but it may take a search engine site such as Google.com 7-8 10 days or longer to update their cache to remove the link. Once this update is done, your deleted RocketReach profile will no longer show ** in search engine results. 

      Thank you,

      RocketReach

      Customer Answer

      Date: 04/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************************************************************************************** Tuesday, April 18th, 2023 V.I.P. Corporate Executive ROCKETREACH.CO ******************************************************************************* ********************* ************** Regarding: Very Serious Complaint Dear Rocketreach.co executive:good morning or good afternoon to You!how is your day today in sunny *********, ********** and/or wherever else You are in the World?my day could be going much better, thank you, except due to the Fact that i tried to go on to Rocketreach.co and all of a sudden You are trying to verify if i am a member or Not and when i enter my email address of: *************************** it is all of a sudden Not Being Accepted!i have been a member for at least One (1) Strong Year, if not longer and Now You Are Giving Me A Very Hard Time when i am trying to utilize your website.Not Fair!my email address for the account is under: ****************************** somebody please fix my account so that i can continue using it?if You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call me at: Voice/Messages/Text: **************.you may also email ME back at: ************************** or [email protected] am more than looking forward to hearing back from You with a Positive Response some time in the very near future.thank you.sincerely yours,****** ******************* angry and upset rocketreach.co user and customer /hps

      Business Response

      Date: 04/19/2023

      Hey ******,

      We received your email via support as well yesterday and responded this morning. As a friendly reminder all emails to support are addressed within 24 business hours or less. In the future we ask that you please avoid submitting multiple email requests or emailing employees across the org. Rest assured, we will follow up with you regarding your concern within the 24 business hour timeline. 

      Thank you,

      RocketReach

       

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has no right to publish information about me or my business without my permission. Taking information from my LinkedIn account, when I try to remove they request more information from me. I have never signed up for anything with this company. They do not have the right to share my information, email address, phone number, physical address etc., with whoever pays them for my information. This is NOT acceptable and is causing a considerable privacy risk for me. This company should not be allowed to do this. I'm asking for and hoping that my information will be removed as soon as possible for my safety and privacy from this company considering the personal information they offer if someone pays a subscription to know more.

      Business Response

      Date: 03/22/2023

      Hello *******,

      We are happy to assist you with processing your erasure request.

      Unfortunately, I was unable to locate a profile with the information provided in your request

      In order for us to further assist you, please provide us with the *** of the profile you are referencing.

      Thank you,

      RocketReach

    • Initial Complaint

      Date:03/05/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website is extorting information and doesn't comply to my removal request. This is a fraud company that collects personal information and people should be aware of that. Remove my profile immediately *************************************************************

      Business Response

      Date: 03/06/2023

      Hello *******,

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      Once a profile is deleted from our system the contact information is no longer visible, but it may take a search engine site such as Google.com 7-8 days or longer to update their cache to remove the link. Once this update is done, your deleted RocketReach profile will no longer show ** in search engine results. 

      Thank you,

      RocketReach

    • Initial Complaint

      Date:03/01/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took information from my deleted LinkedIn profile and is using it without my consent. Anytime I search my name on ****** the top result is RocketReach selling access to my personal information. When I try to get it removed they force me to provide more sensitive personal information, likely to sell it.************************************************************* Please remove this ASAP!

      Business Response

      Date: 03/03/2023

      Hello *****,

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      Once a profile is deleted from our system the contact information is no longer visible, but it may take a search engine site such as Google.com **** days or longer to update their cache to remove the link. Once this update is done, your deleted RocketReach profile will no longer show up in search engine results. 

      Thank you,

      RocketReach

      Customer Answer

      Date: 03/03/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signe up for one month to try the RocketReach LLC out. After using the service for a day, I deetermined the service wasn't for me. the next day, my credit card was frozen to due "Fraud". I contacted ***********. and found RocketReach charged me for the full year and not one month as asked. I contacted them and they said all charges are final and no refunds, i was never told this and feel I have been ripped off. I would send you an invoice but none was sent to me for confirmation.

      Business Response

      Date: 02/23/2023

      We have worked directly with this customer to covert their annual plan purchased in error, to one of our monthly offerings. As a result of this, a pro-rated refund was provided. 

      If there are any additional concerns, please let us know. We are happy to help!

      RocketReach

    • Initial Complaint

      Date:02/14/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found my personal information (************************************************************) scraped from LinkedIn without consent and it is posing a privacy risk for me. I have tried to contact the website with no luck. I do not feel safe and this is against many regulations in Europe/** (e.g. GDPR). I would like the website to take down/remove all my information and delete all the details!

      Business Response

      Date: 02/17/2023

      Hello Seyma,

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      Once a profile is deleted from our system the contact information is no longer visible, but it may take a search engine site such as Google.com 7-8 days or longer to update their cache to remove the link. Once this update is done, your deleted RocketReach profile will no longer show up in search engine results. 

      Thank you,

      RocketReach

    • Initial Complaint

      Date:02/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,RocketReach has been sharing my IP without my consent. This company has essentially copied my LinkedIn profile and shared it among their network. I have NEVER communicated with this company nor asked them to share my information. This needs to be removed ASAP!**************************************************************

      Business Response

      Date: 02/14/2023

      Hello *******,

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      Once a profile is deleted from our system the contact information is no longer visible, but it may take a search engine site such as Google.com 7-8 days or longer to update their cache to remove the link. Once this update is done, your deleted RocketReach profile will no longer show up in search engine results.

      Thank you,

      RocketReach

      Customer Answer

      Date: 02/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/10/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This website provides personal information of individuals without their consent. I never signed up for this website but can ****** search my information and pay to get my complete phone number, email address and physical address. This website should either be taken down or atleast seek permission from individuals

      Business Response

      Date: 02/10/2023

      Hello ******,

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      Once a profile is deleted from our system the contact information is no longer visible, but it may take a search engine site such as Google.com **** days or longer to update their cache to remove the link. Once this update is done, your deleted RocketReach profile will no longer show up in search engine results.

      Thank you,

      RocketReach

    RocketReach LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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