Reviews

This profile includes reviews for Metro by T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Metro by T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

• 

  Metro By T-Mobile - Duncanville

  105 S Cedar Ridge Dr Duncanville, TX 75116-4530

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  Metro By T-Mobile - Park Cities

  8400 Douglas Ave Dallas, TX 75225-5808

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  Metro By T-Mobile - Plano

  3300 K Ave Ste 400 Plano, TX 75074-2339

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  Metro By T-Mobile

  PO Box 601119 Dallas, TX 75360-1119

Review Details

• Review fromDawn S

  Date: 07/21/2025

  1 star
  Metro By TMobile on ****************************************************************************************** is run by Indian criminals. I was scammed into buying an IPad that I didnt need and scammed out of a deposit that went from $44 to $131 and finally to $170. Metro By TMobile HAS NO RECORD of my $170 deposit. And the Indian woman managing the store never put a receipt in the bag. I was told I had to pay by cash because their credit/debit machine was not working. I received NO credit for that cash deposit. Metro by TMobile stole my money. * The Indian woman told me that a SIM card couldnt be placed in my iPad because it was coming up lost or stolen in her computer. Encouraged me to by a new tablet for a better monthly price. She lied. T-Mobile informed me that my tablet was NOT on record Aa being lost or stolen. I never needed a new tablet. *The Indian manager changed my ****** password in my iPhone and never put the new password NOR a receipt of purchase in my bag. when I returned to the store and asked for the password. She gave me 2 WRONG passwords. It took Apple 12 days to fix the problem.* I was sent text messages by Metro of a bill due in 2 weeks after making a $170 deposit and for a higher price than what the woman at Metro quoted. So I went back to get in writing what the $170 went towards and told her that my iPad was not reported lost or stolen by TMobileshe became irate and escalated.*The employee told me to shut the f*** up in front of other customers.*The ************************* employee then turned to the customers and announced to them that I stole a tablet and came to her to get a new SIM card for it. * I told her to put that statement in writing along with a breakdown of the $170 deposit. She refused. She called the police and told them that I stole an iPad and was screaming in her store.The police need to investigate this store immediately. The Indians running it are scammers and thieves. They deserve to be in jail.

• Review fromLaura B

  Date: 07/21/2025

  1 star
  I wanted the iphone 14 deal they advertise online and in store. Ive called the company 3 times been down to the east side store west side store. each time im told some otherr excuse on why they cant honor the deal . Was even told that they have a list of names that are scammers. So now im a scammer cause i want the deal they are advewertising . There employees are not trained properly and this company has deals they make every excuse not to hoinor them. im giving them 1 star only because i have to pick ast least one

• Review fromTana T

  Date: 07/10/2025

  1 star
  ******** customer service. Employee committed fraud (added a line that was unauthorized). Would not issue a credit. Waited forever on the phone, and then was sent to the store, going back and forth a few times just to delete the line they added. Then they would not issue a credit for the 4 months they overcharged me because of that line they added. Employee was rude and disrespectful - even though it was his fault.

• Review fromArthur H

  Date: 07/04/2025

  1 star
  Looks like a lot of customers have the same complaint about Metro PCS, they take your money then cut you off. I paid $105.00 the the month of July. Then on July 4th my phone service was stopped. I tried to call the customer service but was denided. I am totally done with this company and if anyone is thinking of using this phone company I would seriously think of getting another provider for phone service.

• Review fromArrie A

  Date: 07/03/2025

  1 star
  I took my samsung a-14 in to be upgraded and found out that my battery was swelling due to the heat. I was told that I was not elidgible for a upgrade. I end up getting a TCL-K11 because I needed a phone for work. The TCL-K11 has been cutting off on the charger and while at work today the phone cut off during a trip. I had to pull over and restart the phone. After getting home, I called the store where I bought the phone from. I was told to call customer and they hung up. i called customer service and was put on a $50 plan paying $40 for auto-pay. I was told by customer service that I can receive a warranty upgrade and to go to the store and have the store call customer service. The ladies called customer service and I was told that I would receive a phone in 3 -4 days. I was going back and forth to the store and home that I called customer service and was told by the ladies in the store that if I got a a-16 I would have to pay full price or buy a phone that supports my apps. I was told by customer service to call tomorrow morning between 10a and 12 noon to receive a samsung a-16. The ladies in this store were very rude and I did not appreciate it. I cried because I was angry and I left. I have never went through that with this particular store and to experience this was very unexceptable.

• Review fromVineeta B

  Date: 07/01/2025

  1 star
  My husband and I were enticed into coming on board to T-mobile with a $120/month couple's plan.
  However, only the first bill was correct. Every subsequent bill quoted a higher amount than agreed upon. My husband would call in every month to get it fixed, and every month your employees would create more and more mistakes.
  After his final failed attempt, I visited the store in Westwood, Los Angeles, California, from which we initially got our plans and phones. The clerk over there told us, the agent who booked our plan used fraudulent means to bundle up offers to entice us, and the "system corrected it" and now there's nothing they can do. We haven't even been able to use our autopay discount due to all these billing errors.
  When asked for a manager, we were informed the store manager simply doesn't come in, and might show up tomorrow for a few hours, during which we would just have to wait for him. And he would probably not be able to do anything either.

• Review fromMalisa J

  Date: 06/29/2025

  1 star
  Just terrible I paid my phone bill June 3, 2025, only for my services to be disconnected today 6 29 2025. My services were switched to TMOBILE without being told. I don't appreciate having my credit messed up behind false information. I need to be compensated for funds put out.

• Review fromAngela M

  Date: 06/26/2025

  1 star
  The customer service is terrible.
  Some of the customer services representatives are misinformed and give you inaccurate information.
  They also give you the run around when you try and cancel your service or a second line.
  Beware, they will do, and tell you anything just to get a sell.
  I literally tried to cancel a second line in less than 5 hours of me adding it and they have transferred me to different depts and then they lie and say im transferring you to a supervisor and the supervisor never picks up.
  They don't want to cancel my line or refund my money even though I refused the delivery of a free phone.

• Review fromMax S

  Date: 06/23/2025

  1 star
  Went to get service 3 days later still could not receive calls

• Review fromCarolyn S

  Date: 06/17/2025

  1 star
  I have been a long time customer of ********************** for over 10 years I have three phone lines on a family plan. I get coupons all the time from Metro saying that I can get a free phone and I have an upgrade and every time I go in there I'm told no I don't All they want me to do is cancel my family plan what's up with that they don't have anything for their long-term customers if you're not new you can't get anything talk about not caring about your loyalty anybody else have this problem