Reviews

This business has 0 reviews

• Review fromRuchith K

  Date: 06/05/2025

  1 star
  Hey T-Mobile Team,I recently stopped by your *************************************** store in ***** with our CEO, and I have to say, the place looks fantastic clean, tidy, and really inviting. But I wanted to give you some feedback on my experience with an employee named *****.Initially, she was friendly and seemed eager to help. However, when we started discussing details about account info, her demeanor changed; she became a bit defensive and didn't seem fully up-to-speed on some crucial business account specifics. When I inquired about receiving account details through email so I can create an online account, she didn't have an immediate answer and had to check with another staff member. It felt a bit like she was hurrying us along because it was nearing closing time we got there at 7:40 PM, and the store shuts down at 8:00 PM. I know it was late, but we were there because we're seriously considering making a big move to move all out company's 80 mobile lines to T-mobile from ***. Not sure if we want to visit that location again.We're big believers in T-Mobile's services and products, but this encounter made us question things a little. For a potential account change of this magnitude, we were expecting a higher level of professionalism and expertise. One bad interaction shouldn't reflect the entire brand, but it can certainly influence our choices.Thanks for taking the time to read this. I hope this helps make the experience better for business customers in the future.

• Review fromBillie J

  Date: 06/05/2025

  1 star
  If there was a way to leave zero stars I would. Absolute junk service, called to complain and was told it was bc I have trees around my property. What a joke, trees are everywhere. I hardly EVER have 1 or 2 bars if I'm lucky, even when I'm not home. Supposedly did a network reset to connect me to a different tower... Still trash. 10/10 DO NOT RECOMMEND!

• Review fromSarahi R

  Date: 06/05/2025

  1 star
  *** answered the phone today, Metro always tries to help me out and has never given me a hard time like today 0 stars today. It should not be a hassle if one is paying and Metro is not loosing money with a change I need and doesn't affect the company. Again 0 stars, its frustrating to be frustrated this early in the morning. She did not even give me the survey option, wonder why.

• Review fromEric O

  Date: 05/27/2025

  1 star
  Worst customer service ever experienced, a supervisor by the name **** number *****, if given correctly number was discriminating, racist tooo. I have no idea why they only want to work with people of a particular race and treat the rest of the group differently. I had to beg **** not to feel frustrated when I ask for a question, yet Im the customer. And they ask me to disconnect the call so that I dont leave a review. I had to assume and wait for them to end the call so I can rate his service.. And why force me to end the call. **** please u work for the customers. I wish you guys listen how I was handled. If u are not white or happen to have an accent just move to a different company or look for a white friend.

• Review fromMichelle D.

  Date: 05/26/2025

  1 star
  I am extremely dissatisfied with the customer service I received at this store. An account PIN was added to my account without my knowledge or consent. As a result, my phone bill unexpectedly increased to $210. When I contacted customer service, I was informed that several add-ons had been applied to my account in Maynone of which I authorized or was made aware of. This is unacceptable and has caused unnecessary frustration and financial inconvenience. I intend to report this store to the Better Business Bureau due to these unauthorized changes and the lack of transparency and accountability. I am writing to formally express my concern regarding a serious issue I experienced at this store. An employee added a PIN (1986) to my account without my knowledge or consent and made multiple add-ons that I did not authorize. This has led to unauthorized charges on my phone bill. Additionally, I was told that autopay could not be set up remotely and that I needed to return to the storethis being my third visit for the same unresolved issue. This process has been both frustrating and time-consuming. Upon reviewing feedback from other customers, its clear that I am not the only person who has experienced this kind of misconduct. There appears to be a troubling pattern of unauthorized account changes and questionable billing practices at this location.

• Review fromRose N

  Date: 05/19/2025

  1 star
  Im writing to report a very disappointing and dishonest experience I had in one of your stores when trying to set up internet service at my home. As I do not speak English fluently, I trusted the employee to guide me through the process unfortunately, he took advantage of my situation.He charged me R$ 350 for a box, saying it was necessary for the internet to work. Although I found it expensive, I paid because I urgently needed the ********** the end, he told me I would receive a bonus: a speaker. However, when I reviewed the receipt, I saw I was charged an extra R$ 100 for this supposed gift. So in truth, he sold me something while pretending it was free which is dishonest and unacceptable.I feel deceived and taken advantage of. This kind of behavior is completely unethical and unprofessional.I request an immediate review of the charges, a refund of the unjust amount, and that appropriate action be taken regarding the employee involved.

• Review fromJoAnne G

  Date: 05/15/2025

  1 star
  My phone was hacked, I am on disability I receive a check once a month. I pay $60 for a tablet, and phone service. I have been with the for close to 3 years with this number but had a number i switched because i was being harrased by spam calls, which supposed they have a app that bloks spam calls for extra money. It doesnt work. Also i had bought for extra money the virus protection that doesn't work. Someone remotely controls my phone. I called Metro and asked could they send a upgrade to me I am handicapped in a wheelchair and there are no Metro Pcs stores in my town. They told me to get another phone line and pay for the phone which is $55 after 30 days I can cut off the infected phone (but still pay for it.) For 30 days. The next option is to get a replacement from the insurance and that cost $60. Did I mention I am on disability. I only receive a certain amount a month. I have called Metro several times I am either put on hold, or transferred to someone I can't understand. What I find funny is I keep having to repeat myself telling them I am handicapped ?? and do not have a ride or any money to purchase anything else.

• Review fromParis B.

  Date: 05/05/2025

  1 star
  Prepaid service due on the 4th of every month. Went in yesterday (4 May 2025) to pay bill. Paid bill and was told about tablets they were selling. Bought a tablet. Wake up today (5 May 2025) and my tablet AND phone is off, stating I owe $15 on a tablet I haven't had for 24hrs. Why is this affecting my phone and I paid that bill? **************** gaslighted me to the point of frustration, then hung up on me. My advice is to not deal with Metro. They are scammers.

• Review fromRaul S.

  Date: 04/29/2025

  1 star
  Worst of the worst. Went to buy a phone for my elderly mother, The manager or owner wouldnt let us use her existing phone number, because it would be more expensive. So we bought the cell phone with the new line and here is were all our problems began. April ******* ***** spam calls and we noticed phone not working properly. April ******* ***** spam calls and we gave them T-Mobile the benefit of the doubt and thought after a few days the calls would go away. No luck during the 1 week period she had over 500 calls and the phone didnt work as it should, so Sunday April ******* we took the phone to another T-Mobile store they erased all the phone information and reset it to factory setting and did something to try to stop the spam calls which again was no help.Monday April 21, 2025 I called #*** because again we had ***** calls and again nothing happened. The following day I called #*** to find a solution to the spam calls and they suggested I put a spam blocker app on the phone and again nothing happened solution to the problem, so I decided on April ******* to go and return the phone. After several minutes of arguing with the owner/manager about the problems: 1st the phone was a piece of c*** and second the scam calls he decided he would give me back my money which I paid $160.00 cash and he decided he would only refund me $50.00 dollars because i had used the phone (not any calls by us but by the scam callers) and i being frustrated used profanity because i feel he is not a professional and instead of helping me out he decided to only refund me $50.00 and the phone doesnt work plus you get unlimited spam calls and text messages with their 5G service on a new number. And our my mothers old phone number was sold to some one else and as of April ******* was charged on my debit card for the old telephone line.

• Review fromKenard B

  Date: 04/26/2025

  1 star
  Last month, I switched to Metro and brought two phones that I already ownedone of which had been previously used with Metro before. I was seeking the most basic plan available, as I have 2GB internet service at home and did not require extensive mobile data. During my initial call with a Metro representative, I was informed of a special promotion: two lines with unlimited data at $50 per line, with the first two months of service being free. Based on the representatives recommendation, I opted for this plan instead of the basic plan I originally intended to choose. However, while still on the call, I received a text message stating that my first bill would be due on April 27, 2025. When I questioned this, the representative assured me that the system would update shortly to reflect the two free months. Unfortunately, as the billing cycle progressed, I began receiving repeated text messages reminding me that payment was due. Concerned, I contacted Metro today and spoke with another representative who informed me that the original representative had provided false information. It appears that I was misled into selecting a more expensive plan in order to meet a sales quota. As a result of the misinformation, not only am I now responsible for a bill I was told would be waived for two months, but I will also have to overdraft my account to make this unexpected payment. It is extremely disappointing that a representative would resort to deceptive tactics for the sake of a sale. I am also concerned about how many other customers may have been similarly misled. ********************** needs to review the recording of my original call, verify my claims, and provide an appropriate resolution after being pushed repeatedly for a promotion that was absolutely FALSE!