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Business Profile

Mobile Phone Service

Metro by T-Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Metro by T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metro by T-Mobile has 891 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 551 Customer Reviews

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    Review Details

    • Linda C.

      Date: 07/26/2022

      Purchased 4G phone in February and had to buy charger, sold separately and uninformed found out once I arrived home needing to charge phone. 4G phone was to work with ******** 5G towers, not true! Moving forward: 3+wks air messages reading your phone not registered to a network. At least 10 trips made to Metro by T-Mobile store in Midfield, ** to solve issues. One line resolution given by male agents with no enthusiasm to help each visit. The lack of concern or interest was very clear. Finally, a female agent suggested that I qualified for a replacement phone and ordered the phone and stated I would receive a phone call once it's received in the store..but I can't receive phone call, right! Therefore, I had to visit or find a way to call the store. Since the phone wasn't received on stated day I ask for a tracking to be placed to see where was the phone. I was told tracking are not done at these stores and that CS agent work from home, therefore they don't know what they are talking about. When I asked the manager on Friday July 22, 2022 to call Metro by T-Mobile because i was instructed to do so, he told me if I want CS call them myself and his demeanor the most demeaning way I've ever experienced as a consumer of services and goods. Long story, I call today to see had my replacement phone arrived and was told by the agent at that store the phone order was canceled. All of my efforts to work with everyone in this organization failed me as a consumer. I had to a new carrier and purchase a new phone and all it attachments Metro bt ******** they really give ******** a bad reputation with the 15% they are using to sell their businesses. Was a customer for 5yrs, no problems until I visited this particular store. Shut them down!!! Poor customer relations and problem solving skills. Unknowlegable of there systems products and resolution. Lack common communication skills or integrity for the business. Hate them! Will never use or recommend.

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