Complaints

This profile includes complaints for Sono Bello's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sono Bello

  1200 112th Ave Northeast Bellevue, WA 98004-3817

  
• 

  Sono Bello

  200 Crossings Blvd # 350 Warwick, RI 02886

  
• 

  Sono Bello Body Contouring & Facial Aesthetics

  1 Hollow Ln Ste 100 New Hyde Park, NY 11042

  
• 

  Sono Bello Body Contouring & Facial Aesthetics

  369 Lexington Ave, 10th Floor New York, NY 10016

  
• 

  Sono Bello Cherry Hill

  921 Haddonfield Rd Fl 2 Cherry Hill, NJ 08002

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/21/2022, I met with ******************* from SonnoBello **********, we discussed options for liposuction, including a diagram showing my inner & outer thighs, my *********** areas that would be treated. She implied that the procedure would help smooth out my cellulite on my thighs & when my hips were done they would contour the upper portion of my ****. When I left that day, my understanding was that the areas discussed & reviewed would be included in my package. On 7/26/2022, I set my pre-op appt. & paid $9,248.43. On, 7/28/22, I met with ************** for my pre-op visit. ************** informed me that the cellulite on the sides of my thighs had cellulite bands & would not be improvable. He also pointed out that the knee area is only the inside of the leg by the knee, not the area above my knee, which was something I was told was included. He also told me the area above my **** would not be contoured as I was told. I let him know that what he was telling me was not the same as what *** told ****** was not comfortable having the procedure. He told me I would have to take it up with ***. Immediately following my visit, I asked the front desk receptionist if I could meet with ***. I was told she was unavailable. I immediately called & left a phone message, in addition I texted & emailed her letting her know I wanted to cancel the procedure & wanted a refund. On 7/29/22, she emailed back telling me what a great candidate I am & continued to try & persuade me to have the procedure. I continued to tell her that I was not comfortable after speaking with the doctor & that I no longer wanted to proceed. I called SonnoBello directly that day as well & cancelled my surgery that was scheduled for 8/12/22. *** said she would reach out to me about a refund, but I have yet to hear from her. What I was told in my consultation was completely different from what the doctor told me during my pre-op visit. Had I been told correctly initially, I would have never signed up for the procedure.

  

  Business Response

  Date: 09/08/2022

  Thank you for sharing the concern, we have submitted a full refund for this patient who can expect to receive it within **** business days. 

  Customer Answer

  Date: 09/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had liposuction surgery done to my upper abdomen, lower abdomen, waist, and back bra roll. I also had a Trisculpt EX skin removal from my abdomen. I paid $14, ******. While going through the contract the consultant did not explain to be that there was a 10 pound limit per surgery. I only learned that after the fact from the surgeon. I never would have paid $14,655 to have 10 pounds removed from my torso. The results from the liposuction is minimal to none. They advertise that you will lose a dress size. My before and after photos with clothes on show no results. The only results I see are from the skin removal. I have been to five appointments since my surgery and have been treated horribly. I have been told I'm irrational, I need to diet and exercise to see results, and that there's no chance of redoing the surgery. I was offered $2150 if I signed a non disclosure form. I declined. Since then I receive advertisements from Sono Bello via email and in one of the ads is says typically people only focus on three areas of their body per surgery. My consultant and my surgeon let me pay for five areas with a 10 pound limit without my knowledge of any limits. Before surgery I told the nurse I wanted to be "***********************" thin in the waist. My jeans are still tight and my back is still lumpy. They did not provide enough information for me to make an educated decision. I also had to call and beg my consultant to get me proper medication for an infection that the nurse inaccurately documented. I had two holes on my incision and one hole had green puss. She documented that it was just wet. I am looking for a refund of the bare minimum of $4000-$9000. I still want a surgery that provides results. They also inaccurately weighed me which I believe shows on my progress notes forms.

  

  Business Response

  Date: 09/02/2022

  We are sorry to hear that the patient is dissatisfied with her results.  What we offer is body contouring through fat extraction and are not a weight loss procedure.  We do not measure results based on weight and in fact do not have a 10lb maximum weight limit.  There is a legal limit of the total amount of fat that can be extracted during a procedure, but amounts can vary by patient.  Typically if the surgeon feels they cannot remove what is needed then a secondary procedure would be scheduled.  In this case, the patient achieved a favorable result with the exception of one small area the surgeon agreed to touch up.  We do not offer post-procedure refunds due to levels of satisfaction but have been in contact with the patient offering a couple of options to resolve...none of which she is accepting of.  We ask that if the patient decides to move forward with a touch-up she contact us directly.             

  Customer Answer

  Date: 09/04/2022

   
  Complaint: 17760977
  
  I am rejecting this response because:

  Please contact ******************* at ************ **************************** She is the last person I spoke with in regards to this matter. ***** told me that she could offer me $2000 then $2150 as long as I signed a non disclosure form. If I contacted any type of media forum then it would become a legal matter and she could no longer offer the money to me. ***** also said that both ************ and **************** would NOT perform any procedures on me. Neither physican agreed to do any kind of touch up work. Both physicans did make comments about my mental health which is not in their scope of practice. **************** even wrote something to that effect on my last appointment at Sono Bello. I have all the medical records at my house. Therefore this response is the complete opposite of what I have actually experienced from the physicans and *******************. It is correct that I did not accept the $2000 or $2150. I do believe ********************************* initially told me that Sono Bello was offering me $1500 (but it could have been *****, I can't recall). Regardless. I paid $14,655 for a surgery that did not help me lose a dress size like all the advertisements promote. I have multiple advertisment emails from Sono Bello that continue to promote the same thing. Never does it say that their procedure will leave you with the same or very similar body shape I had prior to surgery. A refund of $2000 or $2150 is insulting. I still want to have a surgery done at a different facility and get the results that I desire. I should not have to pay Sono Bello for a procedure that did not provide results. 

  Also, during the contract stages I was NEVER told there is a legal limit to how much fat can be removed from the body. If I was told this, I would not have done the procedure. I never would pay $14,655 to have that limited amount of fat removed from my body (approximately 10 pounds). A favorable result in the eyes of the physican is not a favorable result to me and I am the one who paid for a procedure, suffered through the recovery, and remained the same size as I was prior to surgery. I should not have to pay for a service that did not render results. As I have said, contact ******************* because I was not given the opportunity to have a procedure done to touch up any areas. I also do not agree that there is only one small area that needs touch up. I am not naturally a size 12/14 XL woman. Seven years ago I was a size 8 and mediums. These results are not favorable for $14,655.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/13/2022

  We make no guarantees or promised of weight loss, or change in clothing size.  The patient achieved a desirable result with a significant fat extraction nearing the legal limit.  She has been assessed by two surgeons who one notates body dysmorphia, as patient claims she sees zero change.  The patient has unrealistic expectations of what  she desires her results to be.  There is no additional fat that can be removed with the exception of her back possibly.  We have spoken with her again and asked that she allow her full healing of 6 months and we can re-evaluate then.  The patient continues to argue she has no results and is unwilling to work with us.      

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 17760977
  
  
  As I said I did respond to the last message sent by Sono Bello and I even attached attachments but for some reason it did not send or save. 
  I have not have contact with anyone from Sono Bello to schedule a 6 month follow up which has passed as of Sept 29, 2022. 
  The last time I spoke to someone from that business she said she was going to check with my surgeon about a new surgery and she has yet to contact me with his response. 
  The second opinion surgeon is a plastic surgeon, NOT  a mental health physician and as seen in the attached photo from my medical records he has chosen to diagnose me with body dysmorphia even though he refused to let me show him how my close are still tight and I have not had any change in body shape. My stomach still hangs over my waist band. My back fat still flops underneath my bra. I was offered $2150. That's the only option I have been given. I paid $14,655, been through so much pain during surgery and after, and the mental abuse has been unwarranted. My coworkers wife got her surgery at the same facility AFTER me and she's fitting into the clothes she wore in high school. I still can't zip the dress I wore in Feb 2020. I am requesting $4000 - $9000 refund which is fair. I want to go to a different clinic and get a surgery that actually shows satisfactory results. I also have a very noticable lump on my stomach. 
  I need assistance holding Sono Bello accountable. The company should not be allowed to keep my money and leave me in worse shape than I was prior to surgery mentally and physically.
  ***********************
  

  
  

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel that I should receive a full refund as I am FULLY declining services. I gave them (Sono Bello -**********) notice well in advance that I had changed my mind and wanted to cancel surgery. I do not want a credit as I have lost confidence in thier organization(Sono Bello -**********) . I have been told different information multiple times about recovery time, what recovery looks like and how long to wear compression after surgery. At my last appointment I was told if I did not wear the compression garments a certain way, my skin would become necrotic. That should have been mentioned earlier. As I have said, I do not have confidence in thier organizations (Sono Bello -**********) ability to provide services and recovery care in a safe manner. I expect a full refund. I can apply for a mortgage and if I decline or decide not to use that provider, I don't have to pay for services that were not used. This should be the same. Thank you for your time and attention.

  

  Business Response

  Date: 09/02/2022

  In order to protect the continuity of our very busy surgical scheduled, we require a non-refundable deposit of $1995 as outlined in our financial agreement and signed by the patient at the time of booking.  We understand that after having a pre-op with the surgeon the patient was no longer comfortable moving forward and in an attempt to rectify the complaint we have agreed to a full refund.   

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sonobello required me to pay them prior to meeting with a surgeon for liposuction. I paid them $6,670.00 and had my consult appointment July 8th.At that time I was told I am not a good candidate for liposuction. I was told a refund was processed immediately but a number of people needed to sign off on it. I keep calling and I am told its in process, its in process. The week before last, I was told the refund will be in my account the following Tuesday, then this was confirmed on Monday August 16 it would definitely be in my account the next day. It wasnt!! I called again and again and was told its in process give it a couple of days and it will be in your account. Once again it wasnt!!! All I get from them is lies and they have my money!!!

  

  Business Response

  Date: 08/29/2022

  Thank you for contacting Sono Bello and we're sorry to hear this patient no longer wishes to have surgery with us.  Our records show that ************************ deposit was refunded on 08.22.22 and she has acknowledged receiving her refund.  Best, Sono Bello.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A little over a year ago, I went to Sonobello and did liposuction. I was happy with the liposuction, however, Im not happy with the position of my navel. *** pointed out my concern with Sonobello doctor and associates but was told by doctor that they did not reposition navel at that time. So approximately 2 months later, they now offer reposition of navel and now they want to charge me more money to do so. I do not think that is right since I have already paid so much for the liposuction. Im not happy with my navel and feel I have to live with it since I cannot afford to pay more to reposition it.

  Customer Answer

  Date: 08/24/2022

  The location I had liposuction surgery is: **** ********************************, suite 400, **************,

  ** 33309

   

  At the time of the surgery, naval positioning was not offered. However, a few months later that location now offered naval positioning. So in answer to your question, no it was not a part of the surgery. I think Sono Bello should have offered the surgery from the start for people like me whose navel is not in the right position. I feel botched and now to fix the problem I would have to come out of pocket to pay more to correct it. I have already paid a large sum and cannot afford to pay any more money. I just dont think it is right for Sono Bello to not bear any responsibility.

   

  Thank you for your time.

   

  *********************

  

  Business Response

  Date: 08/29/2022

  We are sorry to hear that this patient is not happy with her results.  She purchased and received surgery with a board-certified plastic surgeon and during her consultation with the surgeon, reviewed risks, benefits, and expectations.  Although we are sorry that we did not meet her expectations, our photographic records indicate that she had a significant result.   We are happy to discuss other options for body contouring for this patient but the services she purchased were delivered appropriately.  Best, Sono Bello.

  Customer Answer

  Date: 08/30/2022

   
  Complaint: 17734707
  
  I am rejecting this response because: Their explanation is just not good enough. Im happy with the liposuction just not the placement of my navel. Sono Bello did not offer to fix the problem!

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the first stage done on may 18th 2022. I had asked to schedule the second phase on this day but was told someone would reach out to **** did not have someone reach out until I followed up a month later. The lack of organization and respect from the front office of this organization has been appalling. I am a health care provider and work long odd hours and being able to be in contact with someone during business hours is typically quite difficult. Once someone did reach out I brought it to attention that my husband is in the military and we were facing an unforeseen move due to the military changing stations in the month of august, meaning I had a month and a half to have my second procedure completed. The process of getting in contact with someone was slow and unresponsive. Time and time again I was offered days that I had previously made clear I was not able to take due to my work schedule. Finally we came to a day that would work but would mean me going to a different clinic. I was more than fine with this and was happy to have accepted the appointment. I had to reach out weeks later to confirm this appointment myself as I did not get confirmation and the receptionist began offering more appointments that did not work as she had not actually put it on the schedule and had once again failed to follow up with me. I had planned for the appointment and had taken time off of work for it, to squeeze it in around moving cross country. Due to unforeseen moving placed on us by the military I am requesting the money refunded for the half of the procedure I was not able to have completed as I am now out of state, cross so I try, and am unable to return, and am unable to get a response from the Tacoma location as i have now been waiting three days shy of a month for follow up. I understand I was given discounts/promotion and I am willing to forfeit them, and get back whatever the remainder is due to being unable to move forward with any procedures.

  

  Business Response

  Date: 10/24/2022

  Thank you for contacting Sono Bello and we're sorry to hear this patient is no longer able to have surgery with us.  Her refund has been processed and she will receive the funds shortly.  Best, Sono Bello.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Sono Bello over $12,000 in November of 2021 and I made this payment in full after my first consultation with a patiet care consultant. I never met with the plastic surgeon for my consultation to move foward with my procedure. I ended up canceling the procedure related to a health issue in which I provided documentation to Sono Bello in an attempt to get a refund. I was told by the patient care coordinator that I would be required to submit medical documents in order to receive my full refund. In the contract I signed it clearly states that I am allowed a full refund if I cancel my procedure BEFORE meeting with the surgeon. I NEVER met with the surgeon for the said procedure. I was then told after submitting medical documents from my PCP explaining my health history and my PCP specifically stated that it was advised that I DO NOT go through with this specific procedure that I was told since six months had passed since I paid for the procedure i would receive a 0% refund. I have the copy of my contract and it states NOTHING about this. I have called NUMEROUS times and emailed in which I have detailed records of this and I was never contacted back. I even called the Sono Bello call center and when they transferred my call to the *** location the call rang numerous times then hung up. I called the call center again who stated, "I'm sorry I don't know why they aren't answeri I will notify my supervisor". This phone call was on a recorded line, I told them I have been unable to get ahold of the *** location for several months. The reason for this is that the office in *** has caller ID as evidenced by a phone call I placed and without introducing myself the Sono Bello employee addressed me by my full name. The ************ Coordinator told me I can NOT have a refund but I CAN have the procedure "since you already paid for it". I want my full refund and I WILL pursue legal consult and get an even bigger refund. This seems to be a common problem with Sono Bello.

  

  Business Response

  Date: 08/30/2022

  The patient has been refunded in full on 8/26/22

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my appointment 2weeks before my op appointment . because I could not come up with the rest of money that was ****. I put down **** in cash I was told it had be **** to secure op date , I wanted to try to put as much money as possible . I went to ************ ** location and inquired about a refund after telling sono bello that I cant afford the rest . ****** told me Id have no issue because I didnt see the doctor she checked my address and told me itll come in the mail . I havent received anything and tried calling but ** being told a supervisor will call me back . And havent received a call. Please help I need my **** I have not received any services from this business

  

  Business Response

  Date: 08/28/2022

  Thank you for contacting Sono Bello and we're sorry to hear she no longer wishes to have surgery with us.  Our records show ******************** deposit was refunded on 08.23.22.  Best, Sono Bello.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:I am submitting this letter alone with pictures as supporting documentation against my dispute with SonoBello.On January 25, 2022, I went into the ***** ******** branch of SonoBello and spoke with a sales representative named ********* I explained to her what I was looking for, removed my clothes to show her my areas of concern and even shared with her that I had a surgeon in ********** ******** named *** that I could go to if they could not give me the results I wanted. I express in great details what I was looking even had photos to share so she could see exactly what I wanted. After she looked at the pictures and showed me some of her own from the booklet that was on her desk, she gave me suggestion on what I needed to get done in order to get the results I wanted from the pictures that I showed her. She suggested upper abdomen, lower abdomen and waist. I repeatedly asked if she was sure if this would give me the results on the pictures. She assured me that this will get me there and I would absolutely love my new midsection and waist. At that time, I signed my contract totaling $7,440.34 and put down a hefty down payment of $2,000 (I was only required to put $500 down) to save my date. On February 18, 2022, I made the final payment of $5,440.34. On February 22, 2022, I had a pre-op appointment with the Dr. *** He begins to tell me that I needed to add upper back and the ab ex (mini tummy tuck/skin removal) due to the excessive skin that will be remaining after the liposuction. I inform him that I had already went over this in detail with ******** and she suggested the three original areas. Because he is the professional I agree to the additional $6,595 fee and pays it at that time. THE DOCTOR DID NOT DO WHAT HE SAID HE WOULD DO! I HAVE A TON OF BACK FAT AND MY STOMACH IS BIGGER NOW THAN BEFORE. I NOW HAVE TO SPEND THOUSANDS MORE TO HAVE A TRUE PROFESSIONAL FIX WHAT SONOBELLO PHYSICIAN COULDN'T. I WANT MY MONEY BACK!

  

  Business Response

  Date: 08/30/2022

  Thank you for sharing the concern.  We are sorry to hear we were unable to meet the patient expectation with our procedures.  We have been in touch with the patient and have an agreed upon resolution. 

• Initial Complaint

  Date:08/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Pre-Op- ****-2022 Date of surgery ****-2022 Both of these apt. were held at the **************** Location. I arrived on **** to meet with the doctor for my pre-op, in which the nurse did her assessment and took her pictures. This was a 3 hour one way drive for me. Upon arrival, they told me that they weren't sure when the doctor would reach out to me, and that it would be video conference. After leaving the apt. the doctor called me, did not video me, to discuss my upcoming procedure. (which according to Sonobello is not a usual practice). I then returned on **** for my surgery, ****pm) met with the doctor for the first time. He explained it would be painful since I had a tummy tuck and csections in the past. During procedure, this writer was tearful due to pain. Doctor gave this writer a break while nurse administered more oral pain meds. The doctor came in, resumed liposuction. This writer remained tearful due to high pain, in which doctor asked if I wanted him to stop. I stated no as I paid 11,000$ for this and for proper results. Doctor then said, "we are almost done". Before leaving the room, he then said to nurse, we didn't get much out but I'm just stopping". Next day, this writer throat was swelling, this writer called the office as they said they would be back in at 9am Saturday the 30th. They stated that there was no doctor on call and would reach out as soon as possible once they reached out to one. No return call was made back to this writer until Monday. After reviewing chart, they did not give me all the lidocaine I could have had to reduce pain, they did not take out full amount they could have, and ethically, from start to finish I have major concerns. According to my post op at the ********** ** Clinic, they are going to have to redo surgery due to the doctor not finishing procedure.

  Customer Answer

  Date: 08/09/2022

  I would like compensation or a refund for my pain and suffering and them not finishing the job. I would also like my "touch up" covered by the ************* location as I will have to undergo another surgery to fix and finish what I paid for. 

  

  Business Response

  Date: 09/13/2022

  The patient is scheduled to meet with the surgeon on October 21st to discuss her concerns and possibly touch-up to the area.  

  Customer Answer

  Date: 09/22/2022

   
  Complaint: 17687056
  
  I am rejecting this response because: This does not even begin to make what happened to me at the Oakbrook location okay. yes I have a follow up for the corrections, but everyone gets a follow up apt. for corrections. I would like a refund or compensation for what happened, or I should say, what didn't happen before, during and after procedure. What happened to me, and who knows how many others, was not okay, and I feel the business should take responsibility and make it right with me. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/27/2022

  Thank you for contacting Sono Bello and were sorry to hear this patients experience has not been exceptional.  She purchased and received surgery with a board-certified plastic surgeon and during her consultation with the surgeon, reviewed risks, benefits, and expectations.  Patient safety and satisfaction are our top priorities, but we cannot make any assurances regarding discomfort during our procedures.  Comfort levels will vary and are unique to each patient.  Patients are encouraged to bring any discomfort issues to our attention during the procedure so that we can continually address them.  This information and more is also disclosed in the consent forms ************ signed prior to her procedure.  In addition, ************ has spoken with one of our Patient Experience Managers and has recently met with one of our surgeons to discuss her concerns.  Again, we are sorry to hear ************** experience has not been exceptional, but we do not offer post-procedure refunds.  We will continue to work with ************ towards a resolution.  Best, Sono Bello