Complaints

This profile includes complaints for Sono Bello's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sono Bello has 106 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sono Bello

  1200 112th Ave Northeast Bellevue, WA 98004-3817

  
• 

  Sono Bello

  200 Crossings Blvd # 350 Warwick, RI 02886

  
• 

  Sono Bello Body Contouring & Facial Aesthetics

  1 Hollow Ln Ste 100 New Hyde Park, NY 11042

  
• 

  Sono Bello Body Contouring & Facial Aesthetics

  369 Lexington Ave, 10th Floor New York, NY 10016

  
• 

  Sono Bello Cherry Hill

  921 Haddonfield Rd Fl 2 Cherry Hill, NJ 08002

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had surgery with Sono Bello about three years ago; after speaking with someone there in the ***************** I was sent to the ******************** I paid to have some fat beneath my arm removed, and the results were said to be excellent. I initially met the surgeon on the day of the procedure, and he or she concurred that the surgery could be done and that I would recover well. Even though meeting the surgeon and having surgery the same day weren't exactly common, I went ahead with it nevertheless. I had a lot of loose skin after the surgery, and it was worse than before. After hearing all the positive news, I was very disappointed. When I returned, I was informed that it was faulty and that I need wait for a revision. I waited until 2022 and made multiple trips back to visit the only revision specialist there. ************** informed me that lipo was not an option because it required more work and required making an incision, which they do not perform. The decision that it cannot be done ultimately comes after years of searching and numerous surgeries. I wanted to snap additional images when I left there in tears so I could send them to the headquarters to see what they could do. I was quite dissatisfied with the service and the lengthy wait for a revision.

  

  Business Response

  Date: 09/29/2022

  Thank you for contacting Sono Bello and we're sorry to hear this patient is not satisfied with the results of her procedure.  She purchased and received surgery with a board-certified plastic surgeon and during her consultation with the surgeon, reviewed risks, benefits and expectations.  Although we are sorry that we did not meet her expectations, our photographic records indicate that she received a significant result.  ************** is now looking for a procedure that we currently do not offer.  Again, we're sorry to hear she is not satisfied with her results, but the services she purchased were delivered appropriately.  Best, Sono Bello.

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had scheduled a consultation and procedure date for mid July 2022. When I was there the surgeon told me different information that I was told when I agreed to the services. That made me very nervous. I ended up getting sick right before my surgery date which I am seeing as a blessing. A women got ahold of me to possibly reschedule my appointment. She told me that the earliest date she could get me rescheduled for would be in October and there would be a rescheduling fee but she couldnt tell me what it was going to be. I asked for her to confirm the amount before we rescheduled and she gave me possible dates to reschedule. She never got back to me to confirm the amount of the rescheduling fee or the dates. I had called and sent messages multiple times with no response. It wasnt until I had told them that I wanted a refund since I didnt have anything done and was not given the info I was looking for. Told me that they dont do refunds but will hold it as a credit. I do not want the credit and do not want the procedure. I feel like the first person I spoke to told me what I wanted to hear and the surgeon told me what was really going to happen. I would just like my almost $900 back. I am on a tight budget and paying anymore would be impossible. I also have their finance department calling me demanding payment for a procedure that I didnt have. I have contacted Sono Bello about that also but again nothing while Im still receiving the harassing calls. Thank you!

  

  Business Response

  Date: 10/11/2022

  Thank you for contacting Sono Bello and we're sorry to hear this patient no longer wishes to have surgery with us.  We have refunded Ms. *********** deposit.  Best, Sono Bello

• Initial Complaint

  Date:09/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have scheduled a week ago a liposuction procedure before even meeting with the Dr. *** person that scheduled never told me the risks of the procedure. I was sent via phone some documents to sign impossible to read on my iPhone and with the quote of the procedure $ **** . *** patient representative advisor ***** has asked me for a $**** down payment , and the amount was changed before meeting the Dr to discuss the risks and the expectations of the procedure. I was never told before scheduling anything that a pt has to quit smoking two weeks before according to the documents brought to my attention after the Dr visit and before having any information in regards of smoking risks such us thrombosis , necrosis and so on. I was charged the$**** before meeting with the Dr to discuss any of those informations. *** appointment for the Dr and surgery were booked on the same time last Friday, is not two weeks to quit smoking and no one let me know before charging me $ ****. *** consent for the surgery its pretty much telling you that youre responsible if anything goes wrong to avoid them a lawsuit in case of a malpractice . Again I wasnt told that before being charged. No reputable practice change the patient before the visit, not acts and treats humans without compassion and focus on income rather than earning income before even seeing the patient. I hope they refund my money back, and they found a better way to inform the patient before the appointment what should me the minimum expectation. Another thing is :Please do not change before delivery of the service, it is not ethical.

  Customer Answer

  Date: 09/25/2022

  Transaction date 9/19/2022 before even meeting the Dr. ***** meeting the Dr on 09/23/2022 I was given information about risks and the information they use lidocaine as an anesthetic ( I dont know if Im allergic to since I have penicillin allergy). Both of the appointments the Drs appointment and the surgery were booked a week ago last Friday. I wasnt given any information about the procedure until the 23 and my surgery supposed to be the next day, but the company rushed to change my bank account of $1000 before even seeing the Dr( I was charged 3 days prior). I did a bit of research on the same day with the Drs appointment and I reared the information given to me on the 23rd and I called them back to cancel because I think is too risky for me. I got a call back from ***** ********** stating that I wont get a refund because the doctor was waiting for me( I have no idea why he will wait for me since the appointment was canceled the afternoon before). Bottom line I want my money back since they were not upfront with the procedure information when I booked the initial appointment . Everything advertised is different than what you hear at the actual Drs appointment for sales purposes.

  Desired Resolution: Billing adjustment; Billing adjustment

  Customer Answer

  Date: 09/26/2022

  I have scheduled an appointment with Sono Bello to have a liposuction done on the 16th of September, 2022. I was scheduled to see the Dr on the 23rd and have the lipo on the 24th. I was told all the information I needed to know just at the time at the appt. I was not told before that I have to stop smoking two weeks before , i was not told they are using lidocaine as anesthetic , or that this procedure can have side effects infection , thrombosis and so on before so I can decide if that is right for me or not. I was told about that on . All of this information was given to me just before the appointment on the 09/23/2022 and the next day 09/24/2022 I should have the surgery. Considering the complications and the fact that they have a lot of complaints and a death of a patient on 2022 ( she died of lidocaine toxicity ; i found that out after the drs visit when I started researching them), I decided to give them a call and to cancel. The receptionist stated that he will send a message to his manager. On 09/23/2022 around 6:30PM I am receiving a voicemail from ****************************** that she wanted to chat a bit with me. I called the second day after sending them a message again to see what a I am needed for and the patient ambassador ***** ********** is telling me that I wont receive my money back $ ****( my down payment that I was charged on the 09/19/2022 from my debit card before the appointment) because I cancelled and the Dr is waiting for me. I have told her that her manager and the front desk knew the day before on the same day I have the Drs appointment , later that afternoon around 5 pm the appointment was cancelled. After posting a review on Yelp , ******* calls me back today just to find out that they have charged my other account too CREDIT CARE before the procedure of $7000. I have not had any procedure done , but they charged my credit account another $7000 on the top of the $**** from my debit and they have not provided me with any service.

  Desired Resolution: Refund

  

  Business Response

  Date: 10/14/2022

  Thank you for contacting Sono Bello and we're sorry to hear this patient no longer wishes to have surgery with us.  Our records show **************** deposit was refunded earlier this month.  Best, Sono Bello.

  Customer Answer

  Date: 10/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/23/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the ABex procedure from Sono Bello on July 15, 2022 which was extremely painful. The medicine used to put me in twilight never worked. When I came in for a follow-up, atfer 3 weeks, the doctor told me to take bath in Epsom salt to help with the healing and swelling. This was after I was advised to take showers after I was completely healed. Every time I come in for my ***********s, I am the last one called and past my *********** times. And to make matters worse, today on 9/23/2022, I arrived for my *********** and was told the person completing my Venus *********** would not be in today. I spent over $10,000 for this procedure and the experience has been terrible. I have taken time from work traveling from ******* to ******* ** with traffic. The doctor in question probably needs to retire before he seriously injures a patient.

  

  Business Response

  Date: 10/13/2022

  Thank you for contacting Sono Bello and we're sorry to hear this patients experience has not been exceptional.  **************** has spoken with the Practice Manager and she is now scheduled to be seen in our office so that we can address her concerns.  We appreciate the opportunity to work with this patient towards a resolution and look forward to seeing her soon.  Best, Sono Bello.

  Customer Answer

  Date: 10/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The details of my complaint exceed the number of characters allowed in this space. I will upload the full complaint as a supporting document.

  

  Business Response

  Date: 09/29/2022

  Thank you for contacting Sono Bello and we're sorry to hear this patients experience was not exceptional.  ************** has spoken with our Director of Patient Experience and they were able to come to a resolution.  We appreciate the opportunity to work towards a resolution with **************.  Best, Sono Bello.

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18062497
  
  I am rejecting this response because: I have not reached a resolution with the company.  I am currently hospitalized due to complications of the procedure.  I would appreciate a return call to further discuss this matter.
  
  Sincerely,
  
  YD 

  

  Business Response

  Date: 10/24/2022

  Thank you for contacting Sono Bello and we're sorry to hear this patients experience with us was not exceptional.  The Director of Patient Experience has attempted to connect with ************** again on several occasions.  We ask that she return our call at her earliest convenience.  Best, Sono Bello.

  Customer Answer

  Date: 11/07/2022

   
  

  I have not heard from any representative of Sono Bello since my last response on 10/4/22.  My contact information has not changed and I am eagerly waiting to hear from someone regarding my concerns.

  Please let me know if you are able to accept and forward my response to Sono Bello.

  Kind regards,

  *************************

  ************

   

  

  Business Response

  Date: 11/21/2022

  Thank you for contacting Sono Bello.  We have been in contact with ************** and have agreed on a resolution.  Please close this complaint.  Best, Sono Bello.

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Sonobello ************** approximately one year ago. The process was completely broken from the beginning. False promises upselling more areas, Promising two years no interest with Care Credit that was not honored and not told until.Night before.surgery. Delayed my surgery Non stop issues. Had Surgery 1/18/22. Not informed of what to do and spent thousands on lymphatic massages etc I had only one area of concern..the right hip. To date only ONE inch from hip. They agreed it needed to be redone. I have found out that the surgeon is a DO.and ALL their advertisements state Board Certified Plastic Surgeons. When confronted they said I should have looked on wall.at her license?? I am not comfortable with doing this again at 67 my fear.and trust factor is.gone. I have asked for a FULL refund of $6500. They offered 2k and unacceptable practice!

  

  Business Response

  Date: 09/29/2022

  Thank you for contacting Sono Bello and we're sorry to hear this patients experience was not exceptional.  ************** has spoken with both the Practice Manager and one of our Patient Relations Managers.  We have reviewed her concerns and offered to schedule her an appointment with one of our board-certified plastic surgeons.  This offer is still available to **************.  In addition, we have recently tried connecting with **************.  We ask that she return our call at her earliest convenience.  Best, Sono Bello.

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 18049651
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 10/04/2022

  I have not been contacted by Sonobello since I reached out to file this complaint. I have called ********** Corporate but no response.

  I feel like their very misleading on their advertisements on the program Doctors on TV. If you ****** ********* ** it says Plastic Surgeons.  Several websites are now just saying Surgeons but that was not initially what was stated. Again, the person that did mine is a.D.O.  She is far from board certified plastic.surgeon. I want a 100% refund as the results was ONE.inch off the hip which was.my major concern.  I was told they would not due just one area. I was told I needed to do stomach and public area. The results are not as promised and I DO NOT want to go thru another procedure almost a year later.at almost 68 years old emotionally or physically.  I spent se eral thousand dollars after the procedure with garments and lymphatic massage to make results better. They make false statements. Horrible experience!! Months of emotional roller coaster I have any screenshots that show Board Certified Plastic Surgeons over 125+ When.i told Sonobello management about this they said I should have looked on the wall.as the physicians license would have been on the wall!! DISGUSTING  Practice! 

  

  Business Response

  Date: 10/05/2022

  Thank you for contacting Sono Bello and we are sorry to hear ************** is not satisfied with the results of her procedure.  She purchased and received surgery and during her consultation with the surgeon, reviewed risks, benefits, and expectations.  This information and more is also covered in our Surgical Consent, which is signed by our patients prior to their procedure.  We did attempt to reach out to ************** after she filed the complaint, but reached her voicemail.  We left a message asking that she return our call.  We will attempt to connect with ************** again shortly.  Again, we are sorry we did not meet the patients expectations, but the services she purchased were delivered appropriately.  Best, Sono Bello.

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18049651
  
  I am rejecting this response because: I want a FULL REFUND as I have many screenshots showing there misleading to believe they are using Board Certified Plastic Surgeons! I noticed some of their ads have changed? This is all FALSE and why don't they address the issue of this! My procedure was not what was even close to being promised..one inch $6500. Taking advantage of people and information is not correct.  I will not stop until I get a complete refund. They can't continue to take advantage of people!
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/13/2022

  Thank you for contacting Sono Bello and we are sorry to hear ************** is not satisfied with the results of her procedure.  She purchased and received surgery and during her consultation with the surgeon, reviewed risks, benefits, and expectations.  This information and more is also covered in our Surgical Consent, which is signed by our patients prior to their procedure.  We did attempt to reach out to ************** after she filed the complaint, but reached her voicemail.  We left a message asking that she return our call.  We will attempt to connect with ************** again shortly.  Again, we are sorry we did not meet the patients expectations, but the services she purchased were delivered appropriately.  Best, Sono Bello.

  Customer Answer

  Date: 10/19/2022

  My Complaint is NOT going anywhere 
  They respond with the same email. I have returned there call so this is also untrue. I.spoke to them when they called at 8 am last Friday from ******* representative. 
  I was told by BBB they take misrepresenting and misleading Information VERY serious! I have many types of proof they advertised Board Certified Plastic Surgeons! This was untrue. She was a DO.  I have noticed they have changed some of their information but still misleading and nit getting results promised. At 67 1/2 I  DO NOT want to.go thru it again! I want a FULL REFUND!! Why do they NOT address the issues. 
  Appreciate your help!
  *****
  ************ 
  

  
  

  Customer Answer

  Date: 10/20/2022

   
  Complaint: 18049651
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

   

  They keep sending SAME response?? They DO NOT address the issue being mis informed and misrepresented about using Board Certified Plastic Surgeons!!!!!!! I have MANY  items to PROVE they mislead. I want a FULL refund $6500 IMMEDIATELY as this had been going on almost a year!! I ALWAYS respond to my phone calls! I will proceed with BBB INVESTIGATION **** about misleading and misrepresenting as they told me they take this VERY serious!! It's VERY easily resolved if they.do the right thing before others get involved! I gave been more than patient and kind! 

  If they don't want to answer ME in this then it will.be escalated! 

  

  Business Response

  Date: 10/26/2022

  We have over 150 board certified plastic and cosmetic surgeons.  We also provide the surgeons specific bio for the patient to review inside their consult packet.  Her dissatisfaction with results has nothing to do with the surgeons credentialing.  We are happy to get her in with another surgeon to address her concerns and honor our satisfaction commitment, but we do not offer refunds on services that have been rendered.  We are sorry she felt mislead and have worked with her to offer an alternative resolution but if she is unaccepting there is nothing more we can do.  Best, Sono Bello.

  Customer Answer

  Date: 10/27/2022

   
  Complaint: 18049651
  
  I am rejecting this response because:  another untrue statement!! I was scheduled to have Dr * in ********** but like everything that fell thru. I was NEVER given anything about a doctor! No refunds well they offered me **** telling me the procedure only cost 2k. Please.address the rebuttals.   I have a recording from a lady from ******* with the offer  Sept 30.  The lies continue. I am filing. 

  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 10/28/2022

  I did respond but do not want to redo the procedure!

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to SonoBello for a consultation on 7/6/22 and met with their salesperson, *****. She gave me pricing for the procedures we discussed. After thinking about it for a few weeks, I decided to reach out to see if they would give me a price reduction in exchange for taking a cancellation by another patient as my schedule is flexible. She almost immediately agreed and scheduled me for a pre-op visit on 8/30/22, and the procedure on 8/31/22. At the pre-op visit on 8/30, the doctor told me a lot of information that ***** had either not told me at all, or had whitewashed. The information the doctor gave me was very different than what the salesperson told me-- I learned that the surgery is done with you awake and can be very painful, that if I moved at all she might rupture adjacent organs, that the procedure would result in 1" scars all over my body which might not heal well, and that I would be swollen for 3-4 months. Also that I'd have to take 5 or 6 medications for several weeks. All news to me!! The Doctor I met with was also very condescending, kept calling me "sweetie" or "honey", which I found offensive. The Doctor said she would not do the procedure on me the the next day as scheduled because my ** was too high. After thinking about it for a few days, I decided that now that I understood all the risks, I didn't want to do it any more. First they told me they would refund all but the surgical fee of $2195, then when I asked for the refund, ***** refused to do that either. Now I have to fight it out with the credit card company and/or in court. They did not provide any service except the Pre-Op appointment, which is $495 on the itemized cost sheet. Because their salesperson provided false and misleading information, I don't think I should have to pay for that either.

  

  Business Response

  Date: 09/24/2022

  Thank you for contacting Sono Bello and we're sorry to hear this patient no longer wishes to have surgery with us.  Our records indicate that ****************** deposit has been refunded.  Best, Sono Bello.

  Customer Answer

  Date: 10/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I sent you an email to this effect several days ago. 

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July ******************************** a procedure and was reached out to immediately got a same-day consult at the woburn ** location and was able to book a procedure for November 2022. I put down a deposit because it would need to show that I wanted the procedure. I signed the agreement stating that if I canceled within 15 days I would only need half of my deposit back and if I canceled anytime within 15 days I would not receive a refund. The wheat following I got a new job and realize that that November date will no longer work it had called to ask if I could get a sooner available date. Was told I would be contacted to schedule. I waited **************************************** the same regards hoping to get a sooner date. After still not really getting any contacts back I then said I wanted to cancel. Thats when I receive my first call back saying theyll try to schedule me for a sooner date. I had made it clear that I was no longer interested and wish to cancel. It has been three weeks of me contacting via phone via email via certified mail and fax. Stating that I would like to cancel the procedure. And I would like a refund. The office keeps telling me that Im only allowed to cancel with the consultant who suddenly is so jampacked busy that cannot reach out or respond to anything. This clearly is an elaborate scheme to hold time to get closer to the originally scheduled date so that they will say that Im not eligible for that refund. I have already been in contact with a lawyer who is reviewing my agreement. But the fact that I have to go out of my way to do all this shows you how ridiculous this company is. They are scam artist. Who only respond to you when its favorable for them.

  

  Business Response

  Date: 09/20/2022

  Thank you for contacting Sono Bello and we're sorry to hear ****** no longer wished to have surgery with us.  Our records indicate ******'s deposit has been returned.  Best, Sono Bello

• Initial Complaint

  Date:09/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sono bello offers a guarantee that results will be something the patient is happy with. For one I see no results after surgery and I am unhappy with the outcome. I cant do a second surgery because I was diagnosed with sleep apnea. I spoke with the manager and they offered me a refund of a portion of what I paid. She told me I would recieve a document to sign for one I didnt get anything or hear back its been over a ********* am not settling for a portion. I want a full refund because I was promised something that wasnt true.

  

  Business Response

  Date: 09/26/2022

  Thank you for contacting Sono Bello and we are sorry to hear this patient is not happy with his results.  He purchased and received surgery with a board-certified plastic surgeon and during his consultation with the surgeon, reviewed risks, benefits, and expectations.  Although we are sorry that we did not meet his expectations, the services he purchased were delivered appropriately.  ****************** has previously spoken with the Practice Manager.  We will reach out to ****************** again to further discuss his concerns.  Best, Sono Bello.

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A deposit for a surgery was given. I asked multiple times if i decided not to move forward if i would be refunded. They told me confidently yes. I went in for a pre-op and was told different expectations from my consultant. After my pre-op i decided to cancel my surgery and reschedule my appointment. But after the customer service i received i decided to cancel all together. The consultant ******* refused to refund me my money and said i didn't request a cancelation in time.Which isn't true. I cancelled the surgery 4 times. I cancelled in person and was told ******* would give me call with new available dates. When i didn't hear back from her i texted her, and also replied back to the email confirmation which they obviously received. Now they are stating they will not refund my $1995 and i never received the surgery.

  

  Business Response

  Date: 09/07/2022

  Thank you for sharing the concern.  Due to the continuity of our very busy surgical schedules, we do implement a non-refundable deposit of $1995.  As a customer courtesy we have gone ahead and refunded the patient in full.