Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe the date was 11/4/2022 I called to inquire about setting up a payment arrangement. I explained my situation and was told that it would look good on my account if I made a payment of $85 I said okay I will pay the $85. I was told I would get a call back about payment arrangement options etc. I got a call the next day and was told that November 18th is the day I would have to pay the full balance of over $8,000 and they would charge it to my card. I did not authorize for any payment to be scheduled or for my card information to be kept on file. I was given no disclosure no explanation of the process or anything that would inform me or bring about an awareness. This was news to me and there response was I agreed to it so either I pay it or they take further action. I asked if I could apply for a hardship because Im not financially able to make that lump sum payment. I got qualified for the hardship but the options were still pay over $2,000 a month until its paid off. Another option was for it to be settled for $2000 less then the full amount. I let them know none of the options are doable because of my financial standing. They were inflexible and unwilling to compromise. Then they told me that because I made the payment it gave them the green light to take further action but they did not tell me that before I made the payment. They were using deceptive tactics to get me in a compromising position. I asked to speak to a manager and he was nonchalant and just regurgitated the same thing. I let it be known that I want to dispute what theyre doing so someone can review what took place. Said he would send it up but I couldnt speak to the dispute team to state my case. I asked for the scheduled charge to be removed and was told if it was removed then they would say that I am evading the debt and would take me to court. Basically I pay off the debt or I pay off the debt. These practices made me feel cornered and are very unprofessional.

  Business Response

  Date: 11/30/2022

  Hello,

  Please accept IQ Data Internationals attached response to ****************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  ******************************
  
  *************************** is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company recently called to collect a debt from ******************* in which I lived 6 years ago. It was for an unpaid utility bill that I did not know I had. I called them back to obtain documentation of the debt owed so I could pay. I spoke with a ********************* and she said they could only email me documentation if the debt was paid first. I never received initial documentation and she would not mail it because per law they are only required to send it once. My sister *************************** ended up paying it in which they emailed her documentation but I feel this is a violation of our rights. We should be provided documentation first before needing to pay whether or not it ends up going into collections to we can confirm this is not a scam and we are not providing our payment information to someone random.

  Business Response

  Date: 11/23/2022

  Hello,

  
  Please accept IQ Data Internationals attached response to ************************ complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  ******************************
  
  *************************** is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is harassing me for a collection I do not owe from an old apartment complex called ***************************** in ****************, ********. I was put into collections without notice when I moved out and was not contacted as to why. I have talked to ***************************** and they have given me written statement that I do not owe any money and attached a ledger as well. I sent out my evidence and have not heard back from I.Q. Data until I called them today. They have not resolved anything and are really unprofessional.

  Business Response

  Date: 11/23/2022

  Hello,

  Please accept IQ Data Internationals attached response to Ms. ***** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  ******************************
  
  *************************** is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 18318393
  
  I am rejecting this response because:

  Hello! ***************************** is located in **************** and is ran by ********************* which is based in ***********, **. ***************************** instantly put me through collections with no notice in April of 2022. They have charged me for an additional months rent with hidden fees that I have never seen before. I have contacted them many times and have not had any luck until recently, which they stated I have not owed any money. I have tried to dispute this through their collection agency, I.Q. Data International, and had no luck. I have made complaints through ************************************ and BBB, both didnt really solve the problem. There is another attachment from CFPB that has a letter stating from I.Q. Data International about my complaint. They are stating that write offs do not reflect a statement? I have sent a complaint recently but the letter provided has updated details: I tried to dispute this charge from IQ International for months now since I dont owe any debt. Ive given the m a dispute letter below: The ***************************** claimed I owe $1545.68. I am disputing this debt because I was wrongly charged a bill that does not represent the state of the apartment, my monthly rental payments, or any other agreed upon expenditures within the lease agreement. The lease agreement specified that I was not to owe them a security deposit upon moving in. My statements reflect that the rental payments I owed to ****************** have been paid in full and on time. The apartment was in good state when I departed, I recorded a video of the apartment room as evidence to show that the rooms were undamaged and did not require repairs at the end of my lease. I gave them more than 60 days notice that I was moving out and would not be renewing my lease or staying any longer than the specified terms of the agreement, my keys were given back on March 3rd. Prior to moving out, nobody came to inspect the room from ******************. I was never informed of any damages to the apartment, any terms that had been breached or an extension to the lease agreements duration. This is the first time I have received news that I supposedly owed ****************** for charges they have yet to explain to me. When I received this list of charges I had already moved out and paid my final monthly payment of rent. The itemized list of charges I owe also do not align with what I was paying for previously. The Rental Income charge issued in their letter to me is not the same amount I was paying for rent at the time, their charge was $782.00, my agreed rental payment was $840.00 per month previously. Furthermore, the total balance due at the end of the letter sent to me by ****************** does not mathematically add up to their itemized charges. The list of charges comes to $1,185.05 while the letters Due Property listing claims that list of charges equates to $1545.68. I have contacted ****************** multiple times including visiting in person at their offices and have not received any form of reasoning as to why they believe I owe them $1545.68, or even $1,185.05. I have attached all related documents and correspondence, including rental payment confirmations, the original lease agreement with highlighted sections including the lack of security deposit, proof of my notice to them that I would be leaving, receipt of their acknowledgement of the return of the keys from March 3rd. With couple if weeks later, they sent out a letter saying I still owe the money without any real reasons as to why. Ive been in contact with ****************** and theyve in writing forenamed that I dont owe anything. They sent me a ledger and an email stating that I dont incur debt. With that, Ive sent all my evidence to I.Q. Data last month and have not heard from them. The interest for this debt is still going up and nothing is being resolved. They are unprofessional and is a scam.
  
  Sincerely,
  
  Aselle Bay

  Business Response

  Date: 03/03/2023

  Hello,

  Please accept IQ Data Internationals attached response to Ms. ***** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  ******************************
  
  *************************** is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We heard for the very first time by phone on September 28, 2022 that we owe $511.50 plus nearly $100 in interest for cleaning and utility fees that were supposedly due to our former apartments (Fairways Apts.) in September of 2020. None of these charges were itemized or deducted from our security deposit. We received a full refund of said deposit and left our apartment in good standing with the company. For 2 years, we paid our rent in full on time. We even paid an extra month, after buying our new home, so we wouldnt break our lease at the apt. And now we are being harassed and threatened that our credit scores will be ruined by this collection agency. Our former lease states: 41.DEPOSIT RETURN, SURRENDER, AND ABANDONMENT. Deposit Return and Forwarding Address. You are required to provide us written notice of your forwarding address, on or before termination of this Lease Contract. Well mail you your security deposit refund (less lawful deductions) and an itemized accounting of any deductions no later than 21 days or as amended by **************** law after the lease is terminated.Our deposit was returned in full. No charges were deducted. We were never mailed any billsfirst, second or finalduring the last 2 years.We called Fairways Apts to further inquire about the charges, and they informed us they no longer have records of this matter because they are under new management. Dont these records need to be available for 7 years?We conceded that if we do owe this money but were never notified, we would be willing to pay the original amount in installments minus the interest. But IQ Data International was not willing to work with us on this. What can we do when this happens? We feel completely vulnerable to any agency making claims to take our money under threat of trashing our credit scores, which we have worked so hard to maintain, even through the moratorium of the pandemic. Sincerely,*************************** and *******************

  Business Response

  Date: 10/31/2022

  Hello,

  Please accept IQ Data Internationals attached response to ******************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  ******************************
  
  *************************** is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose

  Customer Answer

  Date: 11/12/2022

   
  Complaint: 18232904
  
  I am rejecting this response because: I did not receive any bill for payment. I believe this agency is involved in bad faith business practices. They likely purchased this debt from Fairways Apartments thinking they could blindside folks, not only with outrageous, trumped-up charges, but 2 years worth of interest. As one representative at IQ Data told me over the phone, we cant waive the interest charges because thats how we make money at our company, as if taking money from people had no ethical bearing whatsoever. I would like to seek mediation in dealing with this company because Id like a third partys take on this shameful business tactic. Also, please see Fairway Apartments response to my recent review on ******* Even though I contacted them to inquire about the outstanding bill in question and they told me they had no record of it any longer, they claim to be willing to help. I believe bringing all parties together for mediation regarding this issue is the necessary next step.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 11/22/2022

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********. It is unfortunate that the mediation process is provided at a cost when that is what is being disputed in the first place. Individuals are at more of a loss when a cost is involved because companies are generally in a better position financially. I would love to be able to afford mediation, but I cant.

  Regards,

  ***************************

• Initial Complaint

  Date:10/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mailed a collection notice by this company from my prior rental lease at *********************************. I requested multiple times an itemization of what I allegedly owe, since I paid everything prior to me moving out. This company has called numerous times a day, and say I have to pay the amount because I owe. When I explained that I paid out my balance entirely and requested itemization again, I was told I HAD to pay or my account was being sent to collections now. I said letter states I have until 11/4/22 to respond and was told I Q Data International Inc has authority to send now and have to request documentation in writing.

  Business Response

  Date: 11/14/2022

  Hello,
  Please accept IQ Data Internationals attached response to Ms. ******** complaint letter.
  Thank you for your assistance with this process if you require additional information, please feel free to contact me by the email or phone listed below.

   

  Thank you,
  ***********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  ************************************
  
  
  *************************** is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 18224543
  
  I am rejecting this response because:The ledger was not supplied until I after I paid $1,000 to keep the account from damaging my credit, and after I submitted the complaint to BBB in October of 2022. They responded with the attached letter 11/14/22, stating they will mail a breakdown, which they did on 11/22/22 (attached), after I was forced to pay. I explained that I didnt owe this I wasn't provided with the itemized statement (accounting) indicating the basis for anyitemized statement (accounting) indicating the basis for any deductions from the security deposit, with proof of cost and proof of payment by the landlord. California Code of Civil Procedure 1950.5(g)(1). deductions from the security deposit, with proof of cost and proof of payment by the landlord within the 21 days from move out per California Code of Civil Procedure 1950.5(g)(1).
  
  The landlord must also provide copies of documents evidencing all charges incurred and deducted to repair or clean the unit. This typical takes the form of receipts and invoices for equipment rental, goods, and services. The landlord can deliver the security deposit refund and/or the itemized list of deductions by: 1. Personal delivery; or, 2. First-class mail. California Code of Civil Procedure 1950.5(g). This was also never done or provided. 
  
  *******************

  Business Response

  Date: 04/10/2023

  March 29, 2023 
  Better Business Bureau 
  PO Box 1000 
  ******, ** 98327 
  Re: Complaint of ************************;
  Case Number: 19507994
  Internal Reference: 8860821 
  In response to your letter dated March 24, 2023, we provide the following information. 
  Ms. ******* account was placed in our office in October of 2022, to collect final move out 
  charges owed to our client, ********************. 
  Due to the consumers notice of litigation, we are unable to respond to Ms. ******* complaint 
  via this process. 
  Sincerely yours, 
  ************************;
  Quality ************************************ International, Inc. 
  This communication is from a debt collector.

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 18224543
  
  I am rejecting this response because:

   

  This is not in litigation. I was recommended to reach out via BBB to try and resolve without court intervention. Seems like IQ has 0 interest in helping. I have been dealing with them since November and have yet to receive any solution. I am by no means satisfied with their dismissive responses.

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/03/2023

  Hello,

  Please accept IQ Data Internationals attached response to Ms. ******** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  ******************************
  
  *************************** is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 18224543
  
  I am rejecting this response because:

   

  It was not resolved. We are not in litigation; they just keep saying the same thing. The move out charges they harassed me for, is in error.  They literally told me I had to pay to not be in collections, they said I had no other choice, even though I told them I was not supposed be paying those charges.

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/19/2023

  Hello,

  Please accept IQ Data Internationals attached response to your request.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  ******************************
  
  *************************** is a registered trade name of ********* International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer Answer

  Date: 06/25/2023

   
  Complaint: 18224543
  
  I am rejecting this response because:

  
  The letter states "We understand your request for a copy of the litigation threat, but the document includes consumer and confidential information, and we do not share our account materials with outside parties in these circumstances. You may be able to obtain a copy from the consumer.". Who is the consumer?   IQ Data International took the initiative of harassing me for the balance, which I continuously told them it was in error, now their allegation is that it is private?  The  consumer and confidential information referenced was to be provided to me, pursuant to California Code, Civil Code - CIV ******, which reads,   in part that the following:

  No later than 21 days after the tenant vacates the unit, the landlord shall furnish: 1. Any remaining security deposit money; and/or, 2. An itemized statement (accounting) indicating the basis for any deductions from the security deposit, with proof of cost and proof of payment by the landlord. California Code of Civil Procedure ******(g)(1).

  
  The landlord must also provide copies of documents evidencing all charges incurred and deducted to repair or clean the unit. California Code of Civil Procedure ******(g)(2). This typical takes the form of receipts and invoices for equipment rental, goods, and services. The landlord can deliver the security deposit refund and/or the itemized list of deductions by: 1. Personal delivery; or, 2. First-class  mail. California Code of Civil Procedure ******(g)(5).
  

   

  None of the above was ever done by IQ Data International or their "consumer". Additionally, as the "consumer" has never responded, nor did they ever harass with threats to collect the balance, IQ Data International is fully responsible for its actions, the collection of the debt, and therefore should be able to provide the  documents alleged to be confidential information.

   

   

  consumer and confidential information,
  Sincerely,
  
  *******************

  Business Response

  Date: 07/07/2023

  Hello,

  Please accept IQ Data Internationals attached response to Ms. ******** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  ******************************
  
  *************************** is a registered trade name of ********* International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Business Response

  Date: 07/07/2023

  Hello,

  Please accept IQ Data Internationals attached response to Ms. ******** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  ******************************
  
  *************************** is a registered trade name of ********* International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by I.Q. Data who claimed there is an outstanding charge after I moved out of my apartment in 2019. I explained that I hadnt heard from this complex since moving out and this was news to me. I.Q. Data explained there was alleged damage to the carpet which warranted charge for damages and cleaning. I explained that I had not lived at this complex in years and requested to dispute the charges. After hearing this, the manager ********************* stated that if the charges were not paid today, my credit score would be hurt. I hope to buy a house soon so a drop of my credit score could really impact me. ************ assured me that if I paid the balance today, I could dispute the charges on a later day. After hearing this, I paid the sum and was instructed to contact the company's dispute department. I have written to the dispute department 5 times over months and have not received a single response. Today, I called I.Q. Data in hope of showing them a video of me moving out of a pristine apartment. Unfortunately, I was placed on multiple holds for prolonged periods and ultimately hung up on roughly 5 times. After calling back multiple times, I was finally able to speak with a manager and was told that the video evidence I had would not be sufficient to show there were no damages. The manager proceeded to change the narrative that the charges were not for damages, but for cleaning despite the contrary being claimed by I.Q. Data and the apartment complex. I feel coerced by this organization to pay a debt that I wanted to dispute but was threatened if I didnt pay. I feel lied to as I had been promised a refund if I could demonstrate there was no damage, yet now that I have video evidence, I have yet to receive any refund. I again feel lied to as the nature of the charge was never clarified and seems to change depending on what is most convenient for I.Q. Data. I feel ignored by this organization as I have reached out multiple times with no response.

  Customer Answer

  Date: 10/28/2022

  Complaint ID: ******** 
  
  Dear BBB Representative, 
  
  I was hoping to update you regarding the status of my refund request with I.Q. Data International.  I was able to discuss my request with ************ who mentions that the charge is now neither a cleaning fee nor damage, but now is considered "unpaid rent".  It seems whenever I provide evidence to contradict claims that the damage was either dirty/damaged, the reason for the charge has changed.  Please see the attached documents and signed authorization for release of information.  
  
  Best,
  
  *************************;
  

  
  

  Business Response

  Date: 11/04/2022

  Hello,

  Please accept IQ Data Internationals attached response to ********************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  ******************************
  
  *************************** is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer Answer

  Date: 11/11/2022

   
  Complaint: 18194143
  
  

  I am rejecting this response as the response as the claim that no video was provided is false.  I have attached a response for your review. Additionally, I have provided documentation that the charge was taken from my security deposit and thus there is no basis to be sent to collections.
  

  
  

  I am attempting to send supporting documents including the provided video demonstrating there was no damage to the apartment.  However, the file size is rather large and thus I will provide a link below for your access.
  

  
  

  https://drive.google.com/drive/folders/1S9czahHTn2xzW-r7s-5SRimkOn-nVxSV?usp=share_link
  

  
  I sincerely appreciate your assistance on this matter,
  
  ***********************

  Business Response

  Date: 11/23/2022

  Hello,
  Please accept IQ Data Internationals attached response to ********************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  **********************************
  
  *************************** is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COMPANY CONTINUE TO REPORT FRAUD NOT MINES, NEVER DONE BUSINESS WITH "CHASE VILLAGE" APTS, UNDERAGE DURING TIME ACCOUNT OPEN, PERSONS UNKNOWN TO ME "****************** AND ***********************( NO RELATION), ACC# IQD0PNE9608XXX($1,330.00), SSN# ****, DOB: 1/5/1997, FTC CASE# *********

  Business Response

  Date: 11/04/2022

  Hello,

  Please accept IQ Data Internationals attached response to ****************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  ******************************
  
  *************************** is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer Answer

  Date: 11/11/2022

   
  Complaint: 18147326
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************...remove file and never contact me again per fdcpa ****c

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to reopen my previous complaint against IQ DATA INTERNATIONAL IN (case number ********) to submit the release form requested. The email went on the **** folder and I just noticed it now. Also, there is no link in the BBB where I can upload the release form.Thank you and please proceed with my complaint.My previous complaint was:I have been a victim of identity theft. I discovered it last few weeks ago upon reviewing my credit report. I found accounts that are not mine, addresses that I never resided and inquiries I never made. Now I am dealing with creditors who want me to file a fraud packet even though proofs has been given already. I also found these accounts that I believe not mine:Acct name: IQ DATA INT (Original Creditor: 09 CALYPSO APTS **)acct no. *****************date opened 11/01/2016 balance $567.00 Acct name: IQ DATA INT (Original Creditor: 09 ****************** **)acct no. *****************date opened 04/01/2018 balance $4,741.00 I am not liable for these debts and I do not have a contract with:Company: IQ DATA INTERNATIONAL IN Address: ************************************ Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus. I also filed complaints thru CFPB. Please delete these accounts from my credit report at once. Any questions or concerns I can be reached at *************************************************************************** and email at [email protected] need a response from the company.

  Business Response

  Date: 10/13/2022

  Hello,
  Please accept IQ Data Internationals attached response to ****************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  ******************************
  
  *************************** is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18143422
  
  I am rejecting this response because:
  for IQ DATA INT (Original Creditor: 09 ****************** NV) IQD0PSD032834****
  
  
  Thank you for your response to my issue, and I will maintain that these are accounts due to Identity Theft. I understand that you purchase debt or may be assigned to collect on for companies behalf, but the action and response taken are not sufficient, nor should it be tolerated.
  
  
  Creditor mentioned "However, ******************, the client of Ms. ****** second account provided additional
  documentation when the account was placed with our office, including copies of the
  consumers signed lease, application, roommate release form, and final account statement. As
  the documentation provided by ************** with her complaint was not enough to fully
  investigate her claim, we are mailing a request for additional information to her at the address
  provided with her complaint"
  
  
  They responded that they were going to send correspondence to me yet I have not received anything from this creditor. No response was sent, no contact initiated.
  
  In response to this complaint,
  The original signed contract is required as part of the verification process this is known as media. If you don't have the media then you have failed to provide verification that I own the debt.
  Ownership is comprised of these factors when debt is sold 
  Chain of Title - Show the transfer of account from and to whom with receipt 
  Media- Shows the original documentation that was signed and is required as part of the validation 
  under disputed debts, there is no gray area once asked. In my particular case the 30 days never happened ( I will circle back to that violation) 
  1. You must cease collection efforts
  2. You must obtain verification from the original lender ( if they have assumed that role then media is required) leaving the original documents and any communication that supports your stance of me owing the debt
  3. **** line has been crossed which subjects you a litany of issues
  
  *In response to THIS CLAIM, You have NOT provided me a copy of ANY ORIGINAL documentation required under Section 609 (a)(1)(A)   &  Section 611 (a)(1)(A) ( a consumer contract with my signature on it ) and under Section 611 (5)(A) of the **** you are required to promptly DELETE all information which cannot be verified.  In accordance with ****, Section 611, I am requesting this information to review for completeness and accuracy and appropriateness. In lieu of sending the information you can reopen the dispute and ensure a proper investigation is performed.
  
  *Failing that, the item must be deleted from the report as soon as possible. The listed item is entirely inaccurate and incomplete, and as such represents a very serious error in your reporting. Please delete this misleading information.
  
  . I will await your company response after an investigation is held
  As you are well aware, federal law requires you to respond within 30 days. Failure to comply with these federal regulations by credit reporting agencies are investigated by the ************************ (see 15 USC 41, et seq.). I am maintaining a careful record of my communications with you on this matter,
  Sincerely,
  
  La'*********************

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving letters from the debt collection company after moving out of my apartment complex The ******************** in July of 2022. I never received any notice from the complex after leaving telling me that I owed them anything. They sent an account to the company saying I owed them two months rent of $2,129.48 for failure to complete a full 30 day notice to vacate. After being notified by the agency by mail, I set up an appointment with the property manager of the complex for September 8, 2022. We met and the manager, *****, agreed to reduce the price of the debt because of misinformation from her staff prior to me moving out. She agreed to only charge me and my roommate a prorated rent rate for the days that we were missing to hit the full thirty days. That amount she came up with was $459.64. The following day, September 9, 2022, I brought them a money order for the full amount. September 12th, I called the agency to inform them of me working with the complex. They told me on September 20th that they needed in writing the situation and proof that the apartment reduced my payment. September 23rd, I sent a detailed email providing my entire resident ledger where the complex notated that there was an error and them correcting it and me paying them and my balance for them at 0. I also provided my money order receipt along with picture proof of the property manager writing the new total on my ledger alongside the 30 day notice we submitted. The collections agency refuses to look at the email and is still telling me that I owe money to them plus interest despite me providing them all the information that they needed. They are adamant that they will put that payment on my credit when I have already taken care of it with the apartment complex. *****, the manager, has contacted them while I was in front of them and they refuse to take her call.

  Business Response

  Date: 10/13/2022

  Hello,

  Please accept IQ Data Internationals attached response to ************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  ******************************
  
  *************************** is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  Customer Answer

  Date: 10/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company contacted me to collect a fee for JRK management company, the management/owner where I pervious lived. JRK is charging me for damages that I did not cause; and I have evidence (video and pictures). I sent the videos and IQ Data International refuse to take my evidence, and told me that if I didn't pay, they will report the debt to the credit bureaus. Also, I never received a list of damages from JRK (I will file a claim against them as well), right now my credit score is at state. The main damage that the collections said was carpet replacement, and painting. The heating system flooded the carpets, so I am not responsible for replacing the carpet. The other main item is painting the apartment. I lived at the apartment for less than two years, and the apartment was not handed to me painted, it needed painting when I moved there, so I'm not responsible for painting.3. ** also mentioned the stove; I also included pictures and maintenance reports. The bottom line is the ** refuse to take my evidence and said that they are going to report me to the credit bureaus.

  Business Response

  Date: 10/07/2022

  Hello,

  Please accept IQ Data Internationals attached response to **************************** complaint letter.
  Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.
  
  
  Thank you
  *********************
  Quality ******************************************** **** | *********************
  d/b/a ***************************
  ******************************
  
  *************************** is a registered trade name of I.Q. Data International, ****
  
  This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.