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Business Profile

Collections Agencies

I Q Data International Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 198 total complaints in the last 3 years.
  • 93 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IQ DATA INTERNATIONAL IN ************************************ ************** Acct IQD0PNE803882 Amount $1464 this company appears on my credit report but I do not have an account with them nor do I owe them anything. This is fraud. They need to remove themselves immediately from my credit report.

    Business Response

    Date: 10/03/2022

    In response to your letter dated September 23, 2022, we provide the following information. 
    Ms. ********* account was placed with our office in July of 2022 to collect final move out charges owed to our client, ********************* Apartments. To ensure there is no confusion, her contract is not with us, but with our client. 
    Upon receipt of this complaint, we reached out to our client who provided additional documentation for the account, including copies of Ms. ********* signed lease, final account statement, and application. Our records reflect the same email address provided with this complaint was used to apply to the apartments and electronically sign the lease. Taking this into consideration, we disagree with the consumers assessment the account is the result of fraud. Furthermore, section **** of the lease explains that unpaid amounts may be sent to a debt collection agency. Copies of the consumers full lease and final account statement are being mailed to her at the address provided with this complaint. 
    The current balance remains due. The account has been marked as disputed and will remain in that status until resolved. The consumer may contact our office to discuss payment options or to address any questions about the account. 
    Thank you for the opportunity to respond to this complaint.  IQ Data International, **** (IQ Data) is committed to treating every consumer with the dignity and respect to which they are entitled and is committed to its compliance efforts and ethical debt collection practices.   All collection employees are trained by a certified Trainer Specialist and, as a requisite of employment at IQ Data, the employee is required to become certified through the *** as a Professional Collection Specialist.  Additionally, IQ Data has received the elite designation of a Professional ******************** System accredited agency through *** International, the primary credit and collection industry organization. 
    Sincerely yours, 

    Customer Answer

    Date: 10/03/2022

     
    Complaint: 18023805

    I am rejecting this response because:The balance of the account is incorrect regarding damages, of $995 these damages were not caused by me and I have a police report with proof of that. I want this account removed from my credit reports as I have not received any documents from this company and I do not owe them or the balance in question.

    Sincerely,

    *********************************

    Business Response

    Date: 10/07/2022

    Hello,

    Please accept IQ Data Internationals attached response to ************************ rejection of our response.
    Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

    Thank you
    *********************
    Quality ******************************************** **** |*********************
    d/b/a ***************************
    ******************************

    *************************** is a registered trade name of I.Q. Data International, ****

    This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

    Customer Answer

    Date: 10/12/2022

     
    Complaint: 18023805

    I am rejecting this response because:
    I will be in touch with the police report in the mean time I am requesting contact from the owners of ********************* Apartments. 
    Furthermore I want this collection company removed from my credit report as I have not had any communication regarding this debt before it was placed on my credit report. I have requested communication about this situation from the corporate office and owners of this property with no one reaching out to me whatsoever. I did not cause any damage to this property and I am not responsible for any damage and this complex and its owners know that, they also have video surveillance of this. My request is for Owners of authority reach out to me to discuss further and I want this removed from my credit report. My next step is a complaint with the consumer financial protection bureau. 

    Sincerely,

    *********************************

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've reached out to this company multiple times in attempt to get more information abut my debt. I haven't received what I asked for from the compliance ***** I called and spoke with unit manager *** whom handles my account. Every time I had phone conversation with him he's verbally abusive . I don't want him handling my acct or my information. I also don't want to work with him in the future regarding anything.

    Business Response

    Date: 09/15/2022

    Hello,


    Please accept IQ Data Internationals attached response to ********************' complaint letter.
    Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

    Thank you
    *********************
    Quality ******************************************** **** |*********************
    d/b/a ***************************
    ******************************

    *************************** is a registered trade name of I.Q. Data International, ****

    This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

    Customer Answer

    Date: 09/21/2022

     
    Complaint: 17779216

    I am rejecting this response because:
    I asked for the part of any documentation with signature allowing interest to be added. Not copies of my lease. I
    Read the lease thoroughly and nothing says anything if interest being added. 
    Sincerely,

    **************************

    Business Response

    Date: 10/03/2022

    September 30, 2022 
    Better Business Bureau 
    PO ******************************************************: Complaint of ***********************;
    Case Number: 17779216
    Internal Reference: 8598116 
    In response to your letter dated September 23, 2022, we provide the following information. 
    Our records reflect we had not received any written request from ******************** for documents allowing interest prior to our first response. Furthermore, section 32 of her signed lease, under other remedies, explains that unpaid amounts may be reported to collection agencies and bear interest. Validation documents including the full lease and final account statement are being mailed to the consumer a third time as a courtesy. 
    The current balance remains due. The account has been marked as disputed and will remain in that status until resolved. The consumer may contact our office to discuss payment options or to address any questions about the account. 
    Sincerely yours, 
    ********************;
    Quality ************************************ International, Inc.
    This communication is from a debt collector attempting to collect a debt and any information obtained will be used for that purpose. 

  • Initial Complaint

    Date:08/24/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this **** with THE *********************** ** and do not have a contract with IQ DATA INTERNATIONAL **** They did not provide me with the original application as I asked.

    Business Response

    Date: 09/09/2022

    Hello,

    Please accept IQ Data Internationals attached response to ******************** complaint letter.
    Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

    Thank you
    *********************
    Quality ******************************************** **** |*********************
    d/b/a ***************************
    ******************************

    *************************** is a registered trade name of I.Q. Data International, ****

    This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  • Initial Complaint

    Date:08/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 18th at 7:29pm central time my husband sent this company $28.60 for a debt that is fraudulent and we explained to them that it's negatively impacting my credit score. I have the recording of the phone calls with ************************* at this company, as well as other employees on different days all acting in the interest and name of this business saying we can make the negative changes on the credit go away as we make payments and they told us how to later file for a refund from the ****** Company after we paid in payments "under protest" as they called it. We were supposed to get verification that we are paying under protest, as they explained it. On July 25th at 7:12am they hurt our bank account by attempting to steal $625.19 from the account. This is all in our bank records. With the phone recordings and the attempting theft we called them back, and they were verbally abusive as well as manipulative. The original debtor has said they're withdrawing the debt from them, and we settled it. So, we would like our $28.60 refunded and the credit report corrected to reach resolution in this matter in a civilized way.

    Business Response

    Date: 08/26/2022

    Hello,

    Please accept IQ Data Internationals attached response to this complaint.
    Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

    Thank you
    *********************
    Quality ******************************************** **** |*********************
    d/b/a ***************************
    ******************************

    *************************** is a registered trade name of I.Q. Data International, ****

    This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

  • Initial Complaint

    Date:07/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a phone call at work on 7//28 from ****** at I.Q. International. When I was not immediately available, she asked to speak to my manager. When I returned the call, she informed me that I owed a debt to my previous housing, Rock Ridge Estates. I had never received any written communication from Rock Ridge prior to this phone call. ****** told me that I needed to take care of the debt immediately or it would hit my credit report (I know the conversation was recorded, so these may not be her exact words.) I asked about disputing the debt because I wanted to see proof that I owed the money, and I was told that I could dispute later but had to pay now.When I got home, I found a letter from I.Q, International in the mail. The letter informed me that I had UNTIL 8/28 TO DISPUTE THE **** and all collection proceedings would be halted. I was NOT TOLD this information during the phone call.I am disputing the debt and would like my credit card charge for $2689 refunded. My rights under Federal Law have been violated.

    Business Response

    Date: 08/17/2022

    Hello,

    Please accept IQ Data Internationals attached response to ************************** complaint letter.
    Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

    Thank you
    *********************
    Quality ******************************************** **** |*********************
    d/b/a ***************************
    ******************************

    *************************** is a registered trade name of I.Q. Data International, ****

    This communication is from a debt collector attempting to collect a debt.  Any information obtained will be used for that purpose.

I Q Data International Inc is NOT a BBB Accredited Business.

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