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Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ziply Fiber has 2 locations, listed below.

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    Customer Review Ratings

    4.53

    Average of 1,482 Customer Reviews

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    Review Details

    • Craig S

      Date: 09/11/2024

      Ziply is very responsive when I have issues or problems. I've had a much better experience with customer service than I did with *******.

    • John T. K

      Date: 09/11/2024

      John T. K

      Date: 09/11/2024

      ****** has the best ***************** they answer the phone (real people) when I call them, they are a local business, and they care about me and my family more than they care about my money. Yes, I know they care about getting paid for their excellent service, but they dont put money before people. They offered one month of free service to my household before even asking for a credit card number. They have their priorities straight, and I hope and pray for their ever-growing success! God bless them!-****

      Ziply Fiber

      Date: 09/18/2024

      Hi ****! We love this review! Thank you so much for your kind words, and we look forward to many years to come!

    • Janet E

      Date: 09/11/2024

      When I have a problem with my communications or computer I tend to panic. The person I talked to didn't brush me off like he could have by saying, it wasn't their problem. He got me to calm down and let me know the problem was not at their end which helped me solve the problem for myself. I really appreciated that. I really needed someone to talk it thru with.

    • Darlene M

      Date: 09/10/2024

      Everyone I spoke with really seemed to care about giving me great service.

    • Debra E

      Date: 09/10/2024

      Debra E

      Date: 09/10/2024

      The customer service as a delightful one, with the representatives extremely helpful and professional! I appreciated how upbeat and fun they were as they addressed my concerns and took care of the issue.

      Ziply Fiber

      Date: 09/18/2024

      Hi *****! We are happy that you were able to get assistance and your concern was resolved. 

    • Niccole K

      Date: 09/09/2024

      Ziply Fiber Provides fast and affordable Internet even those of us in the lower working class can afford. I have been most impressed with their stellar customer service!! Every interaction Ive had with a representative, even the installer has been superb! Ziply Fiber stands out because 99% of my interactions with other businesses such as Spectrum, T-Mobile/Metro where I was met by todays standard automated systems with no ability to reach a live person or I was met by a person whose tone made it obvious that our interaction was an inconvenience for them and was even spoke to condescendingly. To further the insult, my issues are concerns were completely disregarded with general statements before ending of the interaction with absolutely no resolve as most Businesses Today. With Ziply, EVERY interaction has been entered into by an actual person and every person entered with positive energy and intent. You could feel the kindness and sincerity through their tone when they spoke. Keep up the awesome job ZIPLY!

    • Michell T

      Date: 09/09/2024

      Outstanding ***************** The lady I dealt with help me out so much I explained my situation and she was able to help me out as fast as she could! They do understand when you fall into some hard times. They are willing to work with you!

    • Larry L

      Date: 09/08/2024

      I had a question about my bill, the customer service lady answered it in about one minute, and was very pleasant to talk with.

    • Raoul B

      Date: 09/07/2024

      Raoul B

      Date: 09/07/2024

      Outstanding service and very professional resolution of our internet update. The technician answered all our questions very courteously. A++!

      Ziply Fiber

      Date: 09/18/2024

      Hi *****! We are glad you are happy with your experience with us and the technician was able to answer all of your questions!

    • Aileen S

      Date: 09/06/2024

      My experience with their customer service staff was great--they were friendly, efficient, and gave me the help I needed.

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