Complaints

This profile includes complaints for WB Games, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WB Games, Inc.

  12131 113th Ave NE Kirkland, WA 98034-6944

• 

  WB Games, Inc.

  4000 Warner Blvd Burbank, CA 91522-0001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WB games TOS clearly states sharing of logins ( keep sharing) and use of alt accounts is a violation. It has been REPEATEDLY brought to their attention this is occurring. They do nothing. These examples are just a few and limited to my kingdom only

• Initial Complaint

  Date:12/05/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing concerning the Injustice 2 Mobile game, an undisclosed parameter that affects progress/earned rewards and WB Games ineffective customer service in its wake. In the course of the game, you routinely acquire gears for your character that aid in progress. These gears range in effectiveness and rarity and can be obtained through standard gameplay or in-game purchase using the games currencies or real money. Upon pursuing a chance at obtaining character-specific gear using the game's premium currency, I'd noticed that the gear I'd newly earned did not appear in my account. I took to recording a next handful of efforts in obtaining gear and was met with the same 'nondelivery'. When I contacted customer service I was informed there is a limit on collecting gear that, when reached, will cause any incoming gear to immediately be lost, regardless of how it was obtained or the value of said gear. This limit remains undefined and unmentioned in the game or any of it's official channels. Only by wading though unofficial community discussion among fellow players did I see sparing mention of this gear limit (still undefined). **************** went on to tell me there was nothing to be done in terms of being awarded the cited gear that I'd earned or being reimbursed for the premium currency I'd spent in attempting to claim the gear. This was even in the face of video proof that I offered of the encounter. Overall, I find a 'hidden' cap that can adversely affect your progress this way fairly underhanded and yet, easily remedied. Some official mention should be implemented into the game, informing of progress encroaching on this limit so players can adjust accordingly. In the interim, there should be some brand of recourse in recovering items that have been lost because of this poorly implemented and callous feature.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My game of thrones conquest got hacked now I cant log back into my game i spend thousands of my earn money I work for just to be hacked now the support team dont give me details whats going on I send them receipts that I was the owner of that account along with pictures showing them Ill like reimbursement for all those years supporting and spending money

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At this point I am honestly considering filing the inevitable class action against WB Games myself. Recently one of the MANY glitches in the game cost me a significant amount of in game currency. I reported the bug to the customer service team and asked for the currency back to which I was categorically told no. This currency often costs real money. And ** knows that to continue playing in the current climate of the game, buying currency is necessary. So it is in their best interest not to fix the bugs that cost people currency because they will be forced, like I was, to buy more packs and give ** more money. My best estimate is that ** owes me well over $100 from the various glitches and errors that have cost money, but any time I report one of these errors to the customer service team through a ticket. They tell me that the customer service team doesnt have the ability to provide me a refund or in game items to compensate my losses. Only the game team can do that, but the game team doesnt contact individual customers or provide any of those services. So how are you supposed to get compensated for ** stealing from you? You arent. Its just theft. They literally dont even hide it. They practically flaunt it.

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A class action lawsuit is a must. Wb games continue to release ******** switch titles that are faulty upon arrival. They continue to get away with doing this knowing people cannot get refunds. False advertising is against the law. If were able to take MK1 back for a refund then that would great. We get a crappy running game and they get to keep our money. Despite many bug reports on the wb website ******** Switch users are not being heard. I will never pre order mk again. As a matter of fact i won't be purchasing it anymore due to their sexism.

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi so this is regarding the video game Mortal kombat 1. There has been a bug in the game causing hundreds if not thousands of people being unable to play their online multiplayer game. Including PS5 XBOX and Steam For PC. There is a online section on WB games website where you can report issues with the game. I myself have not been able to play the online game since I got it on day one ************************************************************** < Here is the link to the bug report page. It seems like wb games won't acknowledge the issue and everyone who has bought the game and can't play it feel ripped off and miss treated. I'm hoping maybe someone can reach out to ever is in charge to find put why they don't fix this game braking bug. Or at least make a statement that they know about it

• Initial Complaint

  Date:09/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded the game *********************** Magic Awakened and cannot connect to a server outside a WiFi connection somehow. This has never been an issue before now. They refuse to restore my previous account information and they refuse to fix the server problem. It has been 3 days. I'm certainly glad I never paid any money into this game because they seem to be squandering any money being made from it.

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the game Hogwarts Legacy made by WB Games from Steam I installed and the game has done nothing but crash from the start I contacted WB support the have me trouble shoot and try fixes that ended up putting me up to 4 hours total time played which is 2 over the limit and because of that steam refuses to refund and ** told me Customer Support is unable to assist any further or provide an alternative solution at this time, please note that this Ticket has been closed without fixing the problem of the game not working so now I'm sitting here out the money and a broke game they are selling

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31st,2023, WB Games banned my account that I have spent well over $500 on. They claim that I was cheating, which I was not . I have been playing the game for 4 years and never once used any exploits, hacks or cheats. Since they Unjusticedly banned my account without providing me proof of any wrong doing, they are in breach of contract. I request that they either 1) unban my account since it was banned unfairly or 2) I am requesting a refund for all money spent on this game since I can no longer access any of the content I purchased since they banned my account without proof or cause.

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a player of Game of Thrones Conquest and while participating in a month long event, specifically with relation to the Targaryen Kingsguard gear set which requires players to either spend an exorbitant amount of money to buy the required materials or spend weeks collecting and participating in daily events to be rewarded with the needed materials. This method still costs money as you have to have gold to purchase stamina in order to **** for the materials. I estimate that I spend well over ******* gold. I chose the latter and achieved a decent gear set, at least until the next day when I found them all missing. I opened a help ticket with customer service but was told that I must have decommissioned them myself and they closed the ticket. I opened a second ticket and it was immediately closed. After some research, I found this is a common problem which they will not fix, will not reimburse the player and will not address in any meaningful way. As this has happened with other gear sets and other events, this game should be avoided.