Complaints

This profile includes complaints for WB Games, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WB Games, Inc.

  12131 113th Ave NE Kirkland, WA 98034-6944

• 

  WB Games, Inc.

  4000 Warner Blvd Burbank, CA 91522-0001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've made numerous purchase through my ****** account and I had created an account to save my progress I spent my money to aquire all the characters and my phone broke so I went to buy another one and all of my progress has not been updated to my phone and account that I have created I would like for ** to upload my character or refund my money

• Initial Complaint

  Date:05/02/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/2/23, I purchased the deluxe edition of Hogwarts Legacy on PS4 from the PlayStation store. One of the explicitly stated benefits/features was 72-hour early access. Despite the fact that the release was less than 72 hours away, the game wasnt available to download. PlayStation support told me that early access was only available for the PS5 version. This is blatant false advertising. If this was not a benefit available for my platform, the advertising at the point of purchase should not have stated that it was.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They suspended my account for 15 days claiming excessive refunds were issued but that is not true at all. I've never gotten a single refund from any of my countless purchases! Never! They claim an in game message was sent but it was not. I do not appreciate being treated like I committed fraud when I absolutely did no such thing. They have made a mistake and they need to investigate it and pull my account out of suspension. I have all the proof in my paypal records if someone would just take the time to work with me to prove this is an error.

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed WB support as my GOTC account got hacked. I have sent multiple emails of purchases made and spent thousands of dollars on my account. They refuse to recover it and as someone who values their money I want all my money back or my account to be recovered. This is theft and I will take whatever steps necessary not to get screwed over

• Initial Complaint

  Date:03/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I bought Hogwarts Legacy game from Steam. I have played over 160 hours of the game. While there were bugs in the game, up until this point it was not a show stopper. Then a bug occurred where the load screen is just hanging and the game play cannot begin. My machine more than meets up the requirements needed to play the game. Now I cannot play that character after many many hours I invested in it.First they make you send an email to: ******************************** The you get an email that you need create a help me ticket. When you do that, you get an email how they cannot help or assist, that your ticket is being closed, and that you need to go to yet another website, to open another ticket, so that you can get another email saying nobody can help.They call themselves support more like lacking-support.I expect a full refund for the game and the *********************** it. My salary is 53$ per hour.

  Customer Answer

  Date: 03/09/2023

  Hi,
  
  Yes it was, I finally reached someone who was very nice and really wanted to help. So please close it if you can :D
  
  Thank you
  Gorazd

• Initial Complaint

  Date:03/01/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WB Interactive are broadcasting television advertisements for Hogwart's Legacy that are blatant false information. In every ad they begin with the PlayStation logo and at the end when it shows the Hogwart's Legacy they only show the PS5 logo. It then cuts to a blue screen with the exact words "PLAYSTATION EXCLUSIVE." However, the game is also on Steam, ***************** Switch, but ** is NOT acknowledging them in their ads. They are making the game look like a fake PlayStation exclusive and are basically lying to their customers.

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Game of Thrones Conquest is a game that uses ****************************** and Apple ID accounts to bind to the game profile to be able to secure the game account and login from multiple devices. A new bug has been introduced in January 2023 that is overriding *********** bindings, allowing unauthorized access into accounts. This negates the security that binding an account should provide. Game of Thrones Conquest has customers that have spent tens and hundreds of thousands of dollars. These purchases are now at jeopardy as malicious actors and incompetent players can gain access to these game accounts, through no fault of the account owner, and destroy and/or delete the game account. WB Games has taken zero responsibility for the issue, refused to acknowledge it, and has refused to even tell their customers that such a security breach has happened. This leaves millions of dollars in purchased goods in peril of being destroyed or being unable to be accessed.

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Game of Thrones Conquest is a game that uses ****************************** and Apple ID accounts to bind to the game profile to be able to secure the game account and login from multiple devices. A new bug has been introduced in January 2023 that is overriding *********** bindings, allowing unauthorized access into accounts. This negates the security that binding an account should provide. Game of Thrones Conquest has customers that have spent tens and hundreds of thousands of dollars. These purchases are now at jeopardy as malicious actors and incompetent players can gain access to these game accounts, through no fault of the account owner, and destroy and/or delete the game account. WB Games has taken zero responsibility for the issue, refused to acknowledge it, and has refused to even tell their customers that such a security breach has happened. This leaves millions of dollars in purchased goods in peril of being destroyed or being unable to be accessed.

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiversus founders pack 100$Multiversus battle pass X2 20$Company claims to be in BETA but are charging 20$ or more for character skins.Complete lack of communication with player base, empty promises, such as new characters, new content, constant delays.If the game shuts down(which looks likely) this company has scammed its player base took the money and ran.If they game isnt fully out of a Beta test period, a company should not be charging absurd amounts of money ranging from 5$ to 100$ for an unfinished product.This has happened with other companies like Fortnite and it needs to stop.

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre-ordered Hogwarts Legacy Deluxe Edition for the PS5 console in November 2022. This edition was heavily advertised as having 72 hr early access to the game on 2/7/23. Regular edition release date for this console was 2/10/23. It is now 2/10/23 and I STILL have no game and Amazon has now updated ETA to 2/11/23. Amazon customer service says they have no stock because ****** Brothers failed to deliver. So now I paid extra for a heavily advertised benefit and did not receive that benefit as promised. Amazon is also not the only retailer who has been unable to fulfill pre-orders due to lack of stock thus making the case for this being a ****** Brothers failure. I want part of my money refunded since I did not receive the promised 3 day early access.