Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Weidner Property Management LLC

  9757 NE Juanita Dr Ste 300 Kirkland, WA 98034-4291

• 

  Northridge Court Apartment Homes

  3417 N Midland Dr Midland, TX 79707-4650

• 

  Trinity Place Residences

  3600 N Midland Dr Ofc Midland, TX 79707-4651

• 

  Summertree Place Apartment Homes

  2220 E 52nd St Odessa, TX 79762-4787

• 

  High Plains Apartment Homes

  3727 Andrews Hwy Odessa, TX 79762-6332

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delayed my move-in and decided to inform me they will let me know once the person has moved out. Mind you I have already signed and paid fees. This is the apartment that I want however, they refused to accommodate the first floor floor because it is upgraded, however it is not my fault that you inconvenienced my move into my new apartment and felt the need to make me wait an extra month when Im putting a tight situation as I am a flight attendant. Also, they refused to really have any sympathy for the situation. Its unfair and I want something done about it.

  Business Response

  Date: 09/18/2024

  To whom it may concern, 

  We are very apologetic the perfect apartment this person had picked out had a delayed timeline in availability. A very rare occurrence lead to this delay. Our onsite team tried to give alternative options given the tight timeline she had to move in. We acknowledge we had similar apartments, but not the exact same option that was picked during the leasing process. We're regretful this was the outcome and we caused unnecessary stress. As such, we have refunded all money that went towards the initial apartment.  

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I've been living in this Apartment since they opened 4 years ago nothing like this happened until someone just moved to this Apartment about 4 month ago. For 4 month its a living h*** for me and my 6 years old daughter ( I notice that director of this Uptown at ************************** complex doesn't want to do anything to help me. I brought to his attention many times that we exposed to strong toxic substance which happened every single night now and it made us sick .I also mention that I am not the only one who smell that my neighbor's also went to the office and complained to him about toxic smell in the building, I even got a special device which react on toxic substance and vaping to prove that something is really bad happening in this building my device show that we in a dangerous situation( nothing has been done so far to address this issue .( I even call corporate office about this issue instead of moving us to a different unit where we can feel safe , they ask me to leave this apartment with my 6 years old child(. Very unprofessional management, very rude and unhelpful staff. Please help me to resolve this problem with my management they are so ignorant they want us to continuously get expose and suffer(.Thank you in advance.

  Business Response

  Date: 09/03/2024

  To whom it may concern:

  Please be advised that each concern brought to the office from this resident has been handled with care and well-researched, including unit-by-unit inspections, conversations with residents and additional investigations surrounding the concern. To date, no evidence of any odor has been reported by any other resident, nor has onsite staff found any areas of concern. 

  Management has offered to let the resident out of her lease at no cost with additional funds to assist in the unexpected move. Due to the concerns presented by the resident, transferring would not solve for her overall concern and will not be offered at this time. 

   

   

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22218178
  
  I am rejecting this response because: The information that has been provided is inaccurate, false and misleading!
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi we was shown an apt then we was told myself and my husband had done an application we was told fee was$55 and we had to put $200 down. They said I was approved two day after. It be over a week and we are yet to get any information about my husband. They wont say if we are approved. The office said they wait on corporate to call us, and they keep saying the next day but nobody gives us answers. And they have not contacted us back and we sent emails and calls. Please help us out

  Business Response

  Date: 08/30/2024

  To whom it may concern:

   

  This complaint is not affiliated with Weidner Apartment Homes. The attached photos the customer included indicate this is a ********************** managed by ******************** group. 

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complex has been no help in resolving this elevator issue. It has been breaking regularly for the past few months and they little to no updates.

  Business Response

  Date: 08/23/2024

  To whom it may concern,

   

  Once our staff was made aware that our elevator was in down status, we immediately placed a call to our elevator tech to repair. Unfortunately, it took several tech visits to diagnose the source of the problem. Once the problem was diagnosed, the repair company had to place an order for parts, which is currently in progress. At this time, we have an estimated repair date of 08/29. We apologize for the inconvenience caused by an elevator in disrepair, but we are happy to report that our requests for repair and subsequent follow up has been timely with no delays.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding a state statue I am a victim of domestic violence and have a active safety plan my perpatrader found out My address and I started recieving death threats and cyber stalking I had to move I submitted my proof and they put a eviction. On my credit report and 5k balance this is against the law and they are hindering my safety from allowing me to find a new home with this strike on my record

  Business Response

  Date: 08/19/2024

  
  To whom it may concern,
  
  This customer concern is actively being handled through our attorney. As this is an active complaint, we are unable to communicate outside of the attorney's communication. Our resident has received instructions on how to provide any supplemental information directly to our attorney, should they find it necessary. 

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On move in day, we were scheduled to get keys and officially claim our little apartment at 10:00am, however once we signed all the papers, there were no keys because the apartment carpets were still to be cleaned from an old 'pet related mess' in the master bedroom and living area. During this wait, we actually just had to sit in our U-Haul, because again, we had nowhere else to go. Finally, around noon, we finally received keys and began moving in. As we began this new trek, we realized that the apartment had not been cleaned, countless dead bugs lining the floor, wet carpets and dirty countertops. When we received the form about prior damages to the unit, there were only a couple minor things noted by staff, such as peeling paint, and carpet stains. Once we inspected the apartment, there were piece missing from the laminate floor, missing pieces of drawer faces, drawers and doors that didn't work properly, gunk cemented inside the dryer, vanities cracked and torn, flooring completely peeling up, tub inserts not adhered to the wall properly, a fridge that does not seal, uncleaned filters filled with dust and debris. The property in general, the pools are just yuck, the chairs around the pool I refuse to sit on, we are missing a fire extinguisher near our apartment and the whole area constantly reeks of urine and poo, and so much more.Which isn't even the cause of our major concern. Fast forward about a week, to the last few days, we all have been feeling under the weather. My toddler has been sick and crabby, feverish and lethargic. I have been experiencing horrible headaches and my husband has been experiencing some chest congestion and coughing/sore throat issues. Without any reason to be experiencing this, and the lack of feeling any better, we did some more digging around the unit, and it appears that there are several places with extensive mold growth. Especially near the bathrooms, and ceiling cracks I have tried to reach out to management with no luck.

  Business Response

  Date: 08/15/2024

  To whom it may concern:

   

  Our onsite leasing staff met with this residents family this morning to immediately address outstanding maintenance concerns. The residents have been offered a transfer to another one of our communities or options to break their lease to move to another community, whichever works best for their family. We appreciate the opportunity to address their concerns and will work with them in the next steps. 

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  The leasing office, once we were able to get a hold of them, was quite helpful. They showed us other sister properties, which we did not select to transfer to. The company did make things right, and **** was great and so kind to work with, however I just do not feel comfortable staying with Weidner apartment homes in general, especially with children. As for the outstanding maintenance, I appreciate the quick response once we made our concerns more public, however all of these issues were made aware to the company the day after move in, excluding the potential mold, which we discovered later. Most of the maintenance issues were simply remediated with a little paint and caulk. 

  I am very appreciative of the company allowing us to move on without extra fees, however I still do not think I would recommend Weidner properties to anyone. This remediation of the situation only is to benefit of myself, but at this point I am unaware and unsure that the company will change their future practices for future residents, which is sad to me. There were several red flags from the beginning, and I will admit my husband and I were naive in our apartment search, however there were instances where the company could have been more truthful, and if they had been I can promise you we would not have agreed to sign a lease here.  

  I reached out to the office of the Arizona regional director and I have yet to hear back from them regarding this case, even so much as an apology, which again speaks volumes about their management practices. I also attempted to reach out to much higher management via email, and could never get through to anyone, which truthfully is the ONLY reason I decided to go to the BBB. If higher management at this company had attempted to make themselves reachable, the BBB would have never had to be apart. 

  ***************** eventually did reach out to me, however these issues were not even in his realm of duties, he simply reached out because he noticed my area code, and it hit close to home. ***************************** also reached out eventually with a basic reply of, **** (Motif manager) will take good care of you AFTER all of the situation was already remediated. 

  All in all, I apologize this is so lengthy, however these are management issues likely still need to be addressed for further company wide remediation. I am satisfied with our situation and how it was handled. 

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After moving out received a notice that $1361.94 was due for "Carpet cleaning". We had paid a deposit originally of $400 they applied that to this charge then sent additional bill for $961.94. page ***** of our lease shows charges for Refurbishment shares carpet cleaning is $75-$175 and being that we lived in the apartment for 2 years we are responsible for a percentage of that cleaning fee. Where does the $1361.94 come into the amount owed?

  Business Response

  Date: 07/30/2024

  To whom it may concern, 

  Upon reviewing the statement provided, it was discovered that the charge of "carpet cleaning" should have read "Carpet replacement." We apologize for the clerical error. Our third party carpet vendor recommended a full replacement of the carpet due to pet damage. Should the resident like to see that recommendation in writing, along with move-out pictures of the condition of the carpet at move out, we would be happy to provide directly to them, they just need to reach out to ******************************************. 

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22033192
  
  Morning thank you for the response. I have reached out to *** at the complex for assistance. She also mentioned she is in attempt to get us a discount. Thank you again for the quick response~
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 08/02/2024

  Afternoon no this as not be resolved. I have sent 3 additional emails to the management team (***) and have not recv any response. The last email was sent by the Community Director ********************* on 7/25/24 " Attached is the bid stating that it needs to be replaced.Right now, I am working on getting the invoice for you since the carpet is just now being replaced. Also, I am working on getting a discount on the total for you." I have attached the email chain above. 

  *********************

   

   

  Business Response

  Date: 08/12/2024

  To whom it may concern,

  The customer has been contacted as of 08/08 with new information. 

• Initial Complaint

  Date:07/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ******************** for one year. Upon move out, I went above and beyond to make sure my apartment was in the same condition as when I moved out minus normal wear and tear. Upon move out, the Accounts Receivable Specialist *********************************, withheld $365 of my security deposit ($400) for paint and deodorizing carpets (not cleaning). In the email, they stated that scraps or scuffs aren't normal wear and tear. In both the photos I have and the ones they provided, there are zero damages or anything remotely showing scratches or scuffs. In my lease it also states that I am entitled to any refund due plus interest, of which the interest I have not received. As they are acting in bad faith, I'm currently discussing with an attorney about going to small claims court. I've attached images about what they claimed needed paint and I've got a whole lot more images. My desired resolution is for them to act in good faith and refund my security deposit in full.

  Business Response

  Date: 07/19/2024

  To whom it may concern,

  Please see attached a copy of the move out inspection, which includes photos, as well as a copy of the move out statement which details any charges related to work that was completed in this apartment unit. The terms of the lease state that the resident is responsible for having the carpets professionally cleaned upon moving out, but it was determined that a full carpet cleaning was not needed, so the resident was only charged for a deodorization treatment. All other charges on the move out statement are in line with the terms of the lease agreement that was signed by both parties.

  Thank you.

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 21994382
  
  I am rejecting this response because: I already provided everything that you just sent. I literally provided the exact documents you just provided so this shows you didn't take this serious and didn't look at any of the documents I provided. This company is laughable and I will be reporting you to the ** state attorney general. I will be requesting a formal investigation into your business practices as I'm sure I am not the only one you have wronged. Anyone can clearly see that it is normal wear and tear. You are acting in bad faith. You've been given multiple chances to correct your mistakes and behavior. I seriously suggest you rethink your business practices. The lease does not allow for you to withhold a security deposit for normal wear and tear. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Following the sudden loss of my employment, I immediately went to the apartment manager to discuss my options given that I just re-signed my lease. I was informed that I would need to pay a lease termination fee unless I could find someone to take over my lease. Despite there only being 23 days left in the month (which I had already paid full rent for) neither the manager nor the staff at the front office mentioned the requirement of a 20-day rent responsible notice. This was also not mentioned in subsequent conversations on May 3 with my mother nor on May 10, 2024, with myself and my father. As a matter of fact, in all three conversations, the manager encouraged us to do a lease takeover. The apartment could not help me look for someone, so it was a difficult and slow process to advertise the lease takeover. Even trying until the end of May didn't give me much of a chance as ****** would only accept one name at a time for approval checks. If I had realized that going past may 10 without giving termination notice would cost almost another month's rent I would not have tried to do this. Thinking I had until the end of May, I advertised the lease takeover on ******** and did not formally terminate until May 30. Then, I am suddenly told that I owe not only the termination fee but also another 20 day's rent. I physically moved out on May 10, 2024 and brought the key to give to the office. I was told not to turn in the key. I had to borrow money to pay the lease termination fee of $3080 on May 30, 2024 and was told, on that date, by the manager that if I paid that amount immediately, she would advocate for me not to have to pay the 20-day rent notice. My next contact from Solara was a bill for the full amount of 20-day rent.

  Business Response

  Date: 07/16/2024

  To whom it may concern,
  
  Please see attached a copy of this resident's lease which states the required 20-day notice when vacating an apartment. A lease takeover was suggested as an alternative to paying a lease termination fee. On May 10th, the resident came into the office to return their keys, but they were advised that turning in keys amounts to terminating the remainder of the lease, which would cancel out the option of a lease takeover. The resident desired a lease takeover, so the office team advised the resident to hold onto the keys at that time. At the end of the day, the office team is simply abiding by the terms of the lease agreement.
  
  Thank you.

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21978196
  
  I am rejecting this response because:
  It is not good business practice (even if it is legal) to withhold important information in multiple conversations in which I trusted that Solara employees were providing a thorough assessment of my financial options. I also only desired a lease takeover because it was strongly recommended as the option that would be the least harmful to me and put me in the least debt. It was not made clear that I had almost no time to accomplish this without continuing to pay rent for an apartment I could no longer afford (which is why I balked at the lease termination fee in the first place). Now I have been trapped with an even higher bill and am just being told I should have combed the lease instead of speaking to the office. It is also clear that the notification fee can be waived because the manager told me that she would advocate for it to be waived if I paid the termination fee immediately (which I did). If this is not true, I was once again misinformed by Solara management.

  
  Sincerely,

  
  *************************

  Business Response

  Date: 07/30/2024

  To whom it may concern, 

  Our staff will always advocate for our customers and ensure they are informed of all options. Each concern brought to the team is unique and can sometimes warrant waiver of a fee. In this case, our onsite staff stated they would advocate and present the facts of the scenario to see if our business faltered in our practices or misinformed a customer. In this specific instance, our team communicated the options available in the residents lease and found no reason to deviate from the signed agreement. Our staff stated they would escalate the concern, but did not state that would result in a waived fee. 

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2024, I returned home by 5:55pm to find that one of my vehicles, a 2008 Chrysler ************** had vanished from where it was lawfully parked in front of my Northridge Court apartment. I quickly went to the leasing office to inform and find out if my vehicle had been towed. The assistant property manager, Niles, after consulting with his property manager confirmed that it had been towed by ********** and claimed that they had no control over the event. I. asked him to confirm that my two vehicles were listed as part of my lease contract with Weidner Apartments. He kept saying that they could only go by what the towing company told them. ***** gave me the ****************** number to call, which I did right away. A woman answered the phone and confirmed that they had my vehicle. I inquired as to why this had happened; she claimed that my vehicle was towed because it was deemed either abandoned or inoperable. I asked her how it was so deemed and she responded that she didn't know because it wasn't her job. I asked her how a vehicle with current registration, tag and insurance, parked in front of my domicile, and driven by me was inoperable or abandoned. She said it wasn't her job to know and that the vehicle could only be released to its legal owner after payment. I informed her that I considered this a theft of my vehicle and my valuables in it (cash, documents, work equipment, badge, mountain bicycle, home decor and merchandise), and asked her to ensure the return of my vehicle right back to where it was picked up from today. As of this time I am writing this complaint, my vehicle and valuables in it have not been returned to my possession.

  Business Response

  Date: 07/12/2024

  To whom it may concern,
  
  We apologize for the frustration stemming from this resident's vehicle being towed incorrectly. Our team has reached out to the towing company, and they confirmed they will have their driver return the vehicle by tomorrow, July 13th. Resident has also been notified. Leadership will also be having a meeting with the towing company to discuss this situation to prevent instances like this in the future.
  
  Thank you.

  Customer Answer

  Date: 07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************