Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weidner Property Management LLC

  9757 NE Juanita Dr Ste 300 Kirkland, WA 98034-4291

• 

  Weidner Property Management LLC

  5640 Lake Otis Pkwy Anchorage, AK 99507-1706

• 

  Golden Crest Apartment Homes

  3939 Tanglewood Ln Odessa, TX 79762-7116

• 

  Trinity Place Residences

  3600 N Midland Dr Ofc Midland, TX 79707-4651

• 

  Wildflower Apartment Homes

  4301 Raleigh Ct Midland, TX 79707-3117

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property manager did not provide move out ledger or invoice reflecting why I didnt get my desposit back until 30 days of contacting them. The only reason they responded is because I opened a ticket with the ** Attorney general. I called via phone 4 seperate times leaving my information plus emailing 3 times as well. On the move out ledger it states I still owe February rent. The land lord lost my rent check and my financial institution take 90 days to drop the check and refund. I paid the money back right away Ajs now they say its not showing up on there end. This was done and paid through the link that THEY GAVE ME! Read the most recent reviews on this place there at 10 plus 1 star reviews since new management. *** also tried calling their cooperate office multiple times and no one can help.

  Business Response

  Date: 06/10/2024

  To whom it may concern,

  The resident vacated LPM on 5/3. The move out statement was mailed to the resident via **** on 5/8. The statement was mailed to the last known address as required. Because the resident did not provide a new forwarding address, the statement was mailed to the previous LPM address. We have not seen this mail returned. We have also not received any sort of contact from an Attorney General's office.

  At this time, we can confirm that any final balance has been paid, and there is no further balance due. We do apologize for any confusion on if there was still a remaining balance. 

  Thank you.

• Initial Complaint

  Date:06/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to rent an apartment. I scheduled a tour and they showed me three floor plans. The prices ranged from $918-$1100. I chose the $918 apartment as it was just as nice as the others, with the exception of not having a balcony. The lady at the leasing office told me that I need to choose the floor plan that is available on the site, since the $918 price is available on apartments.com but not when making an application directly with them. I happen to be moving my parents at the same time as well, and in the haste, when my move in day came, I signed the papers without noticing they raised the rent to 1088 a month. I did not notice this when signing. When I brought it up to them they stated that I had signed too many things with the price listed and if I had brought that to their attention day of, it could have been resolved.

  Business Response

  Date: 06/10/2024

  To whom it may concern,

  Please see attached the following documents:

  - application for rental

  - Welcome Home Letter

  - Lease agreement

  You will see that the rental rate is consistent across all three of these documents, and the lease agreement has been signed by the resident. We apologize if there was any confusion stemming from a listing on Apartments.com. We do not control those listings, and they are often times stale dated, as Apartments.com does not update their listings in real time.

  Thank you.

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21811956
  
  I am rejecting this response because:
  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every weekend there is loud music drinking and just rudeness. Ive ****** exhausted myself by explaining every week to the leasing office about this disturbance and they always say theyll talk to the people or give them a 10am notice to move but yet here we are another weekend of the same issue. I explained where the people live, I need half off of my rent if nothing can be done, Ive called security multiple times but we dont know what else to do. I want to take legal matters now because I feel like my lease is not being promised with the rules that they are supposed to adhere to.

  Business Response

  Date: 05/31/2024

  To whom it may concern,

  We welcome residents to reach out to the office should they be having any issues with neighbors and other disturbances. Please see below for additional details regarding this matter.

  1. Resident Complaints: We have been addressing noise complaints from two residents. One of these complaints came from this resident.
  2. Courtesy Patrol: We recently hired Courtesy Patrol to help manage noise in the pool and gazebo areas.
  3. Resident Notices: We issued a 10-day non-compliance notice to the offending resident, and they have been compliant since. We also called and gave verbal notices to a couple other residents, and we havent had further issues with them.
  4. Holiday Weekend Incident: Over the holiday weekend, the front pool was closed for repairs, this resident reported loud music from the ****** area. She called Courtesy Patrol, but one responded to the dispatch. We have reached out to the *********************** and included our Area Director in the communication to resolve this issue.
  5. Confidentiality of Notices: This resident has requested to see the notices weve issued; these are legal documents that we cannot share.

  We are committed to resolving these issues and will continue to work closely with our Courtesy Patrol and communicate with residents to maintain a peaceful living environment.

  Thank you.

• Initial Complaint

  Date:05/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment unit advertised as having in unit washer and dryer.washer had been spitting out brown flakes and has been ruining clothes. A work order has been submitted for this issue and was submitted approximately 1 month ago and the issue is till yet to be resolved. I was advised by the apartment that I cannot fix the issue myself, I cannot bring in my own washer into the unit, I cannot hire my own maintenance service to address the issue, and they will not reimburse me for the falsely advertised unit. I was also advised by the front office that they can advertise that a unit has a washer, and it doesn't have to work as long as the unit has one in it. I was also advised I will not be reimbursed for having to use a laundry facility outside of the apartment and that the apartment does not have onsite laundry other than the one's in the unit.

  Business Response

  Date: 05/24/2024

  To whom it may concern,

  We do apologize for any delay in getting the washing machine service request resolved. Our maintenance team flushed out the hose with hot water, and resident was instructed to run a cleaning cycle with bleach, as washers do require periodic cleaning,. We have not received any subsequent work orders regarding the washer and the issue looks to be resolved. If the issue with the brown flakes continues, the resident may submit a new service request for our maintenance team to investigate and address.

  Thank you.

  Customer Answer

  Date: 08/28/2024

  Hello. I would like to close the complaint for complaint ******** against legends at *********************. The issue with the washing machine was resolved promptly after the BBB notified the apartments. Thank you for your time.
  
  

• Initial Complaint

  Date:05/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/2, I spoke with **** at ******************** Homes to discuss lease options. He said the shortest option at the rate offered was 6 months; anything less incurs addl fees. He confirmed the 6 month was available. Though we wanted a 4- or 5-month lease, I accepted the 6-month option electronically. I got a confirmation that the renewal documents were being prepared and signed electronically the 6-month lease on 5/15. There was no indication, in the portal or communication from Weidner or **********, that this would not be honored and that the 6-month lease was still available. I received a text from Charity at Weidner on 5/15, that the 6-month option was not available; would we want an 8 or 10-month lease. She in no uncertain terms stated there was nothing she could do to assist us. Even though I confirmed availability with Lions Gate and confirmed via the portal that the paperwork was completed and signed, this was irrelevant. ******* stated that the paperwork states subject to availability and the 6-month option was not available. She stated even if I had signed the documents earlier, they would not have honored the renewal. I was not notified of this unavailability until 5 days before the end of our lease. Weidner did not give us ample notice that the 8- or 10-month option was not an option. I understand that they were subject to availability, however I contend Lions Gate stated a 6-month lease was available. It was also indicated on the resident portal, which I was directed to use for completing the lease selection and signing. At no point was I informed that that the 6-month lease was not available, nor should I reasonably expect this was not the up-to-date and accurate info. How should I have known that the 6-month option was unavailable and to make this decision without all relevant info? The option to leave in Nov without incurring addl fees is imperative to our mental and physical healthcare decisions. We need the 6-month lease to be honored.

  Business Response

  Date: 05/21/2024

  To whom it may concern,

  Please see attached a copy of this resident's Renewal Offer Letter. On the letter, you will see that a term of 6-12 months was originally offered, with an asterisk. The asterisk states "Lease terms are based on availability and are on a first come first serve basis." 

  By the time this resident selected their desired renewal term, the 6 month term length was no longer being offered. We do apologize for any confusion or inconvenience due to the 6 month offer showing on the resident portal. A 6 month lease agreement was never signed by management.

  At this time, the resident has signed a lease renewal for an 8 month term.

  Thank you.

  Customer Answer

  Date: 05/24/2024

   
  Complaint: 21726361
  
  I am rejecting this response because:

  This response does not address our complaint. My wife and I acknowledge that the lease says it is based on availability. This is not the issue. Please address our issues as follows:
  -We confirmed with Lions Gate staff (****) on May 2/24 that the 6-month lease was available. This was confirmed in our Weidner resident portal.Charity confirmed that our only method of communication regarding lease terms is through leasing staff and the resident portal.  Therefore, we did due diligence in confirming 6 month was available.  
  -Charity confirmed that the Weidner system does not update residents when availability changes. 
  -Weidners response to our complaint is: By the time this resident selected their desired renewal term, the 6-month term length was no longer being offered.  We selected desired term on May 2, after confirming with Lions Gate staff and our Weidner portal. We were not told that the 6-month option was not longer available.
  -According to Weidners response: We do apologize for any confusion or inconvenience due to the 6-month offer showing on the resident portal. This is the fault of Weidner, not our own.  Why are we being penalized? It also does not address the fact that **** at ********** confirmed availability.
  -My wife and I signed the 8-month lease as we were not notified in time that the 6-month option was not available.  All we are asking is to honor the 6-month desired renewal term we selected via the portal with all information available to us by changing the 8-month term to a 6-month term.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm ill and my son is disabled. I state this because The manager at ************* is trying to cheat us by exhausting us with the runaround. We are having a hard time with St.***** Apartments in *******. We noticed that they raised our rent higher than a better apartment and refused to offer us that one. My son requested that they give us a new lease without his roommates as I would be replacing them. He made this request a few times over the past few months. A St.***** manager admitted receipt of his request in writing and still charged him the $500 month-to-month fee. This month they finally gave us a lease and it was incorrect. It failed to remove the roommates despite that we continuously asked. It also attempts to ******* us for a carpet. It asks for 50% of the cost of their carpet after 6 years of residency for normal use. This does not include damages. They're asking us to pay for normal wear and tear-their business costs. When I asked the manager about the age of the carpet and the original price in an email he replied that he didn't know and refused to follow up, find out, or remove that from the lease. He is trying to blindside us with fees. We've had repairs that were never completed for months. One was completed a few days ago after I complained. The manager seems to be retaliating against us because after we complained about all of this he now wants paystubs to send a new lease and refuses to address the carpet trickery and fees. My has also had insurance for months and they refuse to stop charging him for insurance or even email him about that situation. Now we were given eviction notices that include all of the month-to-month fees. A great way to treat customers who rented with them for 6 years! We are opting out of all arbitration agreements with Weidner and St.*****. This is too exhausting for us to handle on our own. I have copies of the emails and lease that I mentioned. Please advise me of how to redact our personal data before uploading.

  Business Response

  Date: 05/14/2024

  To whom it may concern,
  
  Please allow us to address these statements.

  Regarding the lease and $500 month to month fee:  Once roommates leave and they want new roommates then the new roommates will need to be properly screened and the remaining tenants and roommates will need to income qualify. The last application submitted by the resident was from 2018 and is now outdated at this point. In order to receive a new lease, resident must income qualify for the current apartment again and resident will need to pay off any current balance.For now, the unit is on a month-to-month lease and $500 is the required month-to-month fee per the lease. This process is not negotiable and is required of all prospective tenants and additional roommates.
  
  Regarding carpet: We were able to locate this information and based on the carpet installer, it was brand new when residents moved into ******************** in early 2018. It costed $938.22 to purchase and install in December 2017. Barring any damages beyond normal wear & tear such as stains, bleach markets and other, damages will be the responsibility of the tenants, charged according to the refurbishment charges page of the lease.
  
  Regarding insurance: We can happily take the renters insurance coverage charge off the account once resident provides a letter as proof of renters insurance. This is required of any resident providing their own third-party renters insurance. The letter should include the names of the insured parties, coverage amount, and the current address covered by the renters insurance policy. This can be easily requested from the insurance policy holder. Once this is provided then we will remove the coverage in place.However, resident will be responsible for the prorated amount unless coverage started as soon as the prior policy ended.
  
  Thank you.

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21704357
  
  I am rejecting this response because:
  As you can see, this response doesnt even address all of the issues that we raised. 
  I dont have time to coax this out of them.
  since the BBB has no enforcement power I will leave a permanent review of Weidner and St.***** instead to warn others and turn these matters and our evidence over to an attorney.

  Sincerely,
  
  *****************************

  Customer Answer

  Date: 05/16/2024

  Thank you. I have one detail that needs to be corrected.

  That is issue with the carpet. The issue is not that they are charged for use. The issue is that they refuse to provide the cost of the carpet.

  Today the manager finally emailed me and lied about the carpet being new.

  We almost didnt accept the apartment 6 years ago beca It was used.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adagio Apartments started a massive construction project, which affects my unit the most. Once the work crew has reached my unit, it has become unbearable to be inside - it is literally multiple workers banging out the old wood and hammering in the new, all at once; walls and floors were shaking.I came to the main office to sit down with my laptop and wait out the noise at 1:24PM. The manager told me that theyre going for lunch and will be back 3PM. I had no idea about such hours and found them odd, as the official posted working hours make no mention of any lunch, let alone such a long one.Because I could not come back to my unit, I started working from my car to wait out this lunch. However, as time went on, I noticed that the staff did not go to any lunch at all - I saw multiple tenants coming in and out of the main office. Once their fictitious lunch was over, I came back to the main office at 3PM. Initially, manager did not seem to care about my presence. However, after 20 minutes of being inside, he again told me to leave, using another excuse. I asked him also to get in contact with his supervisor; however, he refused stating that he is the manager, which makes no sense at all. I have not returned to main office since then and had to move to a nearby hotel while exterior work was being done, as my unit became unbearable and managerial staff totally insufferable. Their construction made it impossible for me to be inside and they literally kicked out the fully paid up tenant to the streets.The notice that they sent a few days earlier was vague and did not convey the full extent of the construction work. I also believed their website info and didnt think that I would have any trouble finding a place to sit down. In practice, they have shown their true colors. I wouldve never rented from them but at the time, I had no way of knowing that this is how they are, as I rented under a different team. I'd like to be contacted by staff's supervisor.

  Business Response

  Date: 05/15/2024

  To whom it may concern,

  We would first like to apologize for the inconvenience caused by work needing to be completed around/in the apartment. While large construction projects are sometimes necessary, we do what we can to limit the impact on our residents.

  We did allow this resident to work out of our office since their apartment was too loud during the construction. Resident was informed that they would need to leave the office if staff had to step out for any tours or lunch breaks, as residents cannot be in the office alone for security reasons. Lunch breaks are not listed in the posted business hours because associates must take their lunches whenever time allows. Tours are also not predictable and can be scheduled throughout the day. We do apologize for any frustration here.

  The Area Director for this apartment community has contacted the resident to discuss their concerns and offered the option of a lease break with no penalties, provided a 20-day notice is given. We are hopeful that this offer is an acceptable resolution for this experience.

  Thank you.

• Initial Complaint

  Date:05/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found an apartment that I liked but there was none available so I applied to be put on the waiting list and paid the $50 fee. I was then called and told "there is no waiting list you will have to watch for one to open and reapply." I said ok are you going to refund me. I was told "we have no way of refunding." So I waited for an apartment to open up and reapplied for another $50. I was set to move in on 4/15. I had to pay the 15 days of rent before I was allowed to sign the lease so they could "verify my account" that was $986.00. We went to do the walk through and one of the office ladies stood at the dining room counter/bar and didn't move from there. As I walked through the apartment I stated different things that I saw and the woman in the dining room would yell "I don't think that's right" but didn't move. There is bubbling in the floor right where she stood. I called about it the next day and she said if there was more damage I would be charged. I said that I feel like normal wear and tear is going to cause more damage. I was then told I shouldn't use that area or maybe put a table or bed there. This is the bar area of my apartment. I talked to a regional person they said no that I wouldn't be charged because it was already starting. She said she would email me documents right away. I haven't received them. Now they want rent for this month and I still haven't been able to move in. I have an email stating we talked about this and I told you to place items there so there isn't more damage. None of there corporate will answer my calls now. I can't get my money back and they say it's "minor" damage. I have been frauded from the start. As soon as I move in then I will be fully responsible and I don't have a choice because I gave up the lease to the apartment I'm in. I shouldn't have to place items at the dining counter to make sure there isn't more damage to the bubbled floor. Its where stools go so people can eat and that is how I intend to use it.

  Business Response

  Date: 05/03/2024

  To whom it may concern,

  We apologize if there was any confusion regarding move in fees or the move in inspection. Please see attached a copy of the resident ledger, outlining all charges and payments thus far. You can see that there is only one charge of $50 for the application fee. Other fees listed are all part of the move-in process (security deposit, pet fees, parking, prorated rent). 

  The bubbling damage to the vinyl flooring has also been added to the resident's inspection form so they will not be charged for any existing damage upon moving out. Inspection form attached.

  Thank you.

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21657388
  
  I am rejecting this response because:
  I was charged two application fees. I can prove that with credit card statements. They have a "waitlist" on there page. When you click to be added to the list it has you pay the fee of $50. The next day I was called and said there is no waiting list and I will have to reapply when one opens. I asked for the fee back and I was told that they had no way of doing that. Once again I have two charges on my card to prove that. If you read the attached email from the property she states that if there was more damage resulting from the bubbled area I will be charged. She said "I told you to place items there to insure there is no more damage" this is at my dining room counter where bar stools go. I was told not to use that area or place a bed there. In my dining room. I was told that it would not be fixed. I should not have to pay for continued damage to an already existing problem. They should fix it or put in writing that I am not responsible. They will do neither. I've paid for ******************************************** due to the flooring issue and now we are in a new month and they want payment for this month. I should not have to place a bed or a table at my dining room counter where stools go to insure there is no more damage. I am being targeted. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/08/2024

  To whom it may concern,

  Regarding the flooring: our Area Director reached out to the resident yesterday, May 7th, via email, stating that the existing damage to the area of the vinyl flooring has been added to the move-in inspection and will not have any extra charges upon moving out. An offer to have a flooring vendor come out to inspect the flooring for possible repair/replacement was also extended to the resident. As of this time, the Area Director has not received a response from the resident. Once a response is received, our team will be able to move forward.

  Thank you.

  Customer Answer

  Date: 05/24/2024

  Hello,

  They have address SOME of the flooring issue. I now am having issues getting batteries in the smoke detectors and there are c*** roaches in the apartment. I want to be fully refunded and I want to leave. This has been an absolute nightmare. Ive never been treated/scammed like this before. I will have to exterminate all of the stuff I moved in. I will have to find a new place to live and move all my stuff again. I am so unhappy, I can't even sleep all of this has been so bad. 

  Business Response

  Date: 06/05/2024

  To whom it may concern,

  Smoke detector batteries were replaced on 5/21/2024. After that date, it was found that the smoke detectors will require replacement. If not already completed, this will be completed very soon.

  An exterminator came out on 5/28/24 and do a perimeter spray as preventive maintenance. Roaches were not detected by office staff or the exterminator at this time. If the resident is still experiencing concerns with pests, we ask that they reach out directly to the leasing office so we can properly assist.

  We understand that the resident is not fully happy with the apartment, and would like to move out. Given the situation, we are happy to offer the option to break the lease early, with the early termination fee waived. The resident may contact the leasing office if they would like to move forward with this option.

  Thank you.

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely horrible. In the process of hiring a lawyer. The day I moved in 4 months ago, I was missing cabinets in the kitchen. I still do not have these, just one lie after another. Shower is either extremely hot or cold. No adjusting. My roof leaks and is turning soggy and moldy, may even collapse. Best part is Im still paying full rent.I have had about 6 different people come look at the apartment and get a different answer every time.

  Business Response

  Date: 04/29/2024

  This complaint is for a property we no longer own and sold in November 2022 under the name ********** We have no record of this resident. Please forward complaint to current owners.

  Business Response

  Date: 05/02/2024

  To whom it may concern,

  Please see the following timeline of events regarding work orders and the work completed:

  Work tickets summary:
  * 1/31 Hot water in shower (stating that there is no in between hot and cold) Replaced the faucet stem
  * 2/1 Hot water in shower (stating the same as the previous ticket) Adjusted the hot water, turning it down
  * 2/25 Hot water in shower (stating the same as the previous ticket) Adjust the cold water, turning it up
  * 2/24 Cabinet doors (cabinet doors were missing from his move in) waiting on vendor to custom build as they dont make these type of cabinets any longer)
  * 4/20 Window Leak - Waiting on vendor to assess.
  * 4/28 Window Leak Duplicate ticket, closed.
  * 4/29 Ceiling leak (living room has a spotting and small leak from rain) OPEN ticket, roofers are on property today 5/2 to address.
  * 4/29 Cabinet Doors (stating the same from previous ticket) Team constructed 2 doors in house and replaced, closed ticket.

  Summary and remaining actions:

  * Cabinet doors have been replaced
  * Setting up a plumber to cut into the shower wall and replace the manifold for the hot water issue
  * Roofers are on property 5/2 to address the roof leak and once repaired well move forward with painting and repairs to the inside of the home.
  * Roofers are going to assess the window leak and try and pinpoint the origin, and well reach out to local vendor to repair.

  We apologize for any inconvenience the resident has faced, and we thank them for their patience while we continue to assist and work through these concerns.

  Thank you.

• Initial Complaint

  Date:04/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was applying for housing. Today, April 25, 2024, ********** called my sister. My sister let them know that they had the wrong number and they said they would delete my application. My sister informed them that I am still looking for a place but that the phone number they called is wrong and confirmed that they have the correct phone number. They then called me and emailed me an application for a specific place. I applied. They then called my sister again, instead of me and told her that I was declined due to failing the credit check. My sister asked if I would be able to get approved with a co-signer and they went on to list off my credit score, current amounts owing to collections and names of places owed. This was a huge violation of my personal information. I did not authorize them to release this information. When I confronted them on the matter, they said it was my own fault for having more than one phone number on file, as I use my sisters phone to call and my sister has been helping me find a place. However, they had no right to release my credit score and other personal information. This is humiliating and shows my personal information is not safe with them.

  Business Response

  Date: 04/29/2024

  To whom it may concern,

  We apologize if there was any confusion regarding the contact numbers provided with the application. Our leasing agent called the phone number that was attached to the application to inform of the screening outcome, and when they called, the leasing agent asked if they were speaking to the correct person. An affirmative answer was not explicitly provided, but the conversation continued, and the leasing agent was asked for the reason for denial, leading them to believe they were speaking to the correct person, as the phone number was the one listed on the application as the correct contact. We apologize for any inconvenience or frustration, and are happy to refund the $25 application fee. Please provide a forwarding address where that refund check can be mailed.

  Thank you.