Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weidner Property Management LLC

  9757 NE Juanita Dr Ste 300 Kirkland, WA 98034-4291

• 

  Weidner Property Management LLC

  5640 Lake Otis Pkwy Anchorage, AK 99507-1706

• 

  Northridge Court Apartment Homes

  3417 N Midland Dr Midland, TX 79707-4650

• 

  Summertree Place Apartment Homes

  2220 E 52nd St Odessa, TX 79762-4787

• 

  Acacia Park Residences

  4775 Oakwood Dr Odessa, TX 79761-2241

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was applying for housing. Today, April 25, 2024, ********** called my sister. My sister let them know that they had the wrong number and they said they would delete my application. My sister informed them that I am still looking for a place but that the phone number they called is wrong and confirmed that they have the correct phone number. They then called me and emailed me an application for a specific place. I applied. They then called my sister again, instead of me and told her that I was declined due to failing the credit check. My sister asked if I would be able to get approved with a co-signer and they went on to list off my credit score, current amounts owing to collections and names of places owed. This was a huge violation of my personal information. I did not authorize them to release this information. When I confronted them on the matter, they said it was my own fault for having more than one phone number on file, as I use my sisters phone to call and my sister has been helping me find a place. However, they had no right to release my credit score and other personal information. This is humiliating and shows my personal information is not safe with them.

  Business Response

  Date: 04/29/2024

  To whom it may concern,

  We apologize if there was any confusion regarding the contact numbers provided with the application. Our leasing agent called the phone number that was attached to the application to inform of the screening outcome, and when they called, the leasing agent asked if they were speaking to the correct person. An affirmative answer was not explicitly provided, but the conversation continued, and the leasing agent was asked for the reason for denial, leading them to believe they were speaking to the correct person, as the phone number was the one listed on the application as the correct contact. We apologize for any inconvenience or frustration, and are happy to refund the $25 application fee. Please provide a forwarding address where that refund check can be mailed.

  Thank you.

• Initial Complaint

  Date:04/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment complex Retreat at ********. Just trying to make a profit off of tenants for their own benefit. Checkout inspection was done and pictures were taken. They said we have to pay for half of painting apartment which is $200.00 when they already paint an apartment prior to a new tenant moving in there. Now after checkout was done they went back in and said door was scratched they needed to replace door another $75.00 and they stated cable box was ripped out of wall. Which wasn't the case during move out inspection. Weidner apartments goal is to claim every dime of your deposit. This is wrong considering we were good tenants. I believe this stuff was done to the apartment after we left.

  Business Response

  Date: 04/17/2024

  To whom it may concern,

  Please see the attached documents:

  - Move Out Statement

  - Move Out Photos 1

  - Move Out Photos 2

   

  These documents include evidence for the charges assessed at move out, including the move in/move out inspection form and photos taken during the move out inspection. Please know that all charges assessed are in line with the terms of the signed lease agreement.

   

  Thank you.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My entire garage was cleaned out in January of 2024 while I was out of town for the New Years weekend. When I called to find out what happened; I was given consistent run around and told numerous times that your renters insurance will cover it. My renters insurance claim was denied due to the fact that the garage was cleaned out due to a mistake made by property ********************** and the garage was not broken into. A police report was made. Per the responding ******** ********************** sent a text message to their vendor (in a group text with multiple recipients) asking that my garage be cleaned out, followed by a second text ***** minutes later saying that they meant to say a different garage number.Management took no responsibility for the negligence and miscommunication on their end that led to these events. I was never compensated by Weidner for any of the losses that took place when my garage was cleaned out except for a $125 gift card to ******** Their resolution was to blame the vendor and have them compensate me instead. The vendor was told by ********************** to clean out my garage. They did what they were told. Not only did my garage have expensive material items in it, but also sentimental items that can never be replaced.Management did not even bother to make a phone call to the hired vendor to explain their mistake and clarify which garage needed to be cleaned out. This shows complete lack of empathy for the tenant and their belongings. Aside from the mistake the complete lack of understanding and compassion is the most unsettling. I have been a patient tenant when other issues have arose and have never missed a rent payment. Two of the companies core values are integrity and communication; both of which were non-existent in my situation.

  Business Response

  Date: 04/16/2024

  To whom it may concern,

  Please see below the email that was sent to this customer through different channels. No further response has been received from the customer as of this time, so we have considered this resolved.

  "Hello <CUSTOMER NAME>,
   
  Thank you for your message. I apologize if I misunderstood the desired outcome of your previous email being additional compensation. I completely hear you that it is disheartening to not feel heard or valued when concerns are brought up. We do absolutely value integrity and communication, and I would like to offer my apologies that you did not feel these values were extended to you in this case. I understand that no amount of money can replace items of sentimental value, and for the loss of those items, I offer my sincerest condolences. As a team and as a company, we can definitely learn from this experience and take steps to ensure instances like these are avoided in the future.
   
  Thank you again for your time, and I wish you the absolute best!"

• Initial Complaint

  Date:04/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lease/d commercial office space from Weidner Properties that is located in ***********, ********** for approx 18 months. Our agreed contract shows the terms beginning January 16, 2023 through March 31, 2024, and the option to go month to month thereinafter April 1, 2024, which was offered/approved via email.On Friday, March 29th, 2024 with the month of March fully paid for, I attempt to enter office and quickly realize that the locks had been changed.On Saturday, March 30th, 2024, I see other tenants which co-occupy the building with me enter the our office without issue, yet my key does not work. (Layout: main community door, key is required, offices down two hallways, keys are required).March 31, 2024 - April 3, 2024 I become upset about the lockout and demand an explanation be provided for the decision. I also ask why my commercial property rights had been violated, why I wasnt provided any type of notification whatsoever, which is required by law and then locked out, denying all ability to access my personal items still left inside the premises.I address numerous concerns with Weidner Properties, primarily w/Leasing Manager for the site, ***********************, who would later admit to intentionally locking me out but reasoning for doing so was blamed on me, attempting to say that an email from me earlier in the week in which I mentioned that I planned to move out at end of month, would then justify purposely changing the locks, preventing all access to premises (fully paid through March 31, 2024) on March 28th, 2024.Weidner Properties and ***********************, fully believe that they were justified in their decision to lock me out of my own office space, which was fully paid for throughout the entire month of March. No notice of any kind was ever provided to me, and no remedy offered other than a proration for those days after realizing that my property which was located inside these premises is now missing.This entire situation has led to significant loss

  Business Response

  Date: 04/08/2024

  To whom it may concern,

  The lease term was approximately 13 months commencing on February 21st, 2023 and expiring on March 31, 2024. On March 26th 2024, ******* emailed *********************** giving written notice that he had been out of his leased Premise for weeks (email attached). On Friday March 29th the common area door lock was changed. The lock was changed based on a move out inspection scheduled with ******* at 2:30pm on the 29th of March 2024. Although ******* did not formally accept the move out appointment sent via Outlook, he acknowledged the appointment and apologized for not making it (please see attached email).

  
  Per the email from ******* dated March 29th ******* stated that he had vacated the Premises. The landlord had not removed any items from Anthonys space prior to or after the lease expired.
  On March 29th the suite that was jointly used by *************************** and ********************************* was substantially vacated which was verified by the building engineer *************** prior to changing the common area door lock. Furthermore, the individual lock to ******** leased space had never been changed.

  
  In closing based on paragraph 11 of the Lease, the tenant is responsible for maintaining insurance to cover all cost of property placed within the Premises by or on behalf of, Tenant. Therefore, the Landlord cannot be held accountable for the loss of any personal items.

  Thank you.

• Initial Complaint

  Date:03/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23rd of 2024, we filed a maintenance request to have our air conditioner repaired. Within a couple days there was a repair man who came to fix the unit. He told us all was well and we could use the unit. When we got back home, we turned on the unit and to our surprise it was blowing hot air. We called it in again. A couple days later after calling multiple times and going to the office they brought us a DIRTY portable that required a hose to go out of the window. Two weeks passed with no change. We called. We put in another request. We went to the office to plead with them to fix the unit. They didnt. We had a storm and the window where the hose was connected out the window fell completely into the apartment where it started to rain inside our apartment. Again I went to the office to demand service. They came over and screwed the window back in place and closed the ticket as if it was fixed. To this day that window will not stay open. We also have no screens on those windows because the over grown tree in front of them has shredded them and they havent been replaced. We were told two weeks ago that they were picking up the part to repair our air unit and today it still isnt fixed and we were told the repair is on hold waiting for a part they were supposed to pick up two weeks ago. Monday will make 40 days with a broken unit and we have been offered nothing but lies. We had a water main break over a year ago and they have never addressed the lack of water pressure since. They have also not made repairs to the ceilings in our corridors from the water issue. This used to be a nice complex but now it is a nest of lies with subpar maintenance. What a disappointment weidner has been.

  Business Response

  Date: 04/10/2024

  To whom it may concern,
  
  Please see the following timeline of events as we have record of them:
  
  2/22/2024: First A/C work order submitted
  
  2/23/2024: Second A/C work order submitted after hours (other apartments submitted work orders for A/C as well at this time)
  
  2/27/2024: Work order was placed on hold, as there are 2 A/C units in this apartment. A portable A/C unit was provided in the interim.
  
  3/7/2024: Resident called to state that the window came infrom where the portable A/C unit was placed. Maintenance responded and secured the window. Resident stated they did not want the portable A/C any longer.
  
  3/14/2024: Resident placed another work ticket concerning the ** and the same issue. The original ticket #******* that was placed on hold was then closed out stating there was a duplicate work request, referring to #*******.
  
  4/1/2024: A/C compressor replaced and issue resolved
  
  We sincerely apologize for any delay in repairs due to inclement weather. We understand the need for A/C, which is why a portable A/C unit was provided while repairs were completed. We also have a vendor scheduled to come out on 4/12/2024 to assess the window for repair or replacement. Our maintenance team inspected the outside area and did not see any trees that directly touched the windows, but we are happy to re-thread the residents screens.
  
  Thank you.

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed ******* Villas at Memorial on 2/18 inquiring about my refund check that should have been mailed 9/23/23. ************** management also promised compensation for a garage collapse due to not winterizing pipes that was never delivered along with refund check. No refund check has been received since move-out 9/23 and no response has been received since forwarding address was confirmed 2/18/24. This business has also not returned several phone calls (est. 10/1, 11/1, 12/1, 1/5, 2/1, 3/1, and 3/2.)

  Business Response

  Date: 04/01/2024

  To whom it may concern,

  Please see the attached documents, which include the move out statement, as well as move out photos of the apartment to corroborate any move out charges. After all charges were assessed, there was a remaining balance due of $116.81; therefore, a refund was not mailed out. 

  Upon reviewing our records, we cannot find evidence of communications regarding any compensation stemming from a garage collapse. We are happy to review any written correspondence this resident has that relates to a promise of compensation. 

  Thank you.

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21506810
  
  I am rejecting this response because: The remaining balance was not paid for out of a deposit but was paid for by me via the Weidner payment portal on 10/12. It is inaccurate to say the refund was used to pay for this when I paid for it.

  Find attached the final statement, showing payment was processed for the balance due. Also find attached an email from the Community Director regarding the gift cards, which were never delivered.

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 04/01/2024

  Attached is a voicemail message received 9/26/23 in which a forwarding address is requested for a refund check to be mailed to. This was the message I responded to with several emails, calls, etc. and am now being told there was never a check to begin with.

  Business Response

  Date: 04/09/2024

  Hello,

  The complainant states there is a voicemail attached to their response, but I do not see it on my end. To adequately respond further, I would need to listen to that voicemail. Without that voicemail, our previous response stands. 

  Further, the move out statement that the complainant attached does not indicate a payment was made for move out charges. The last payment received was on 09/01, and was for September 2023 rent.

  Thank you.

  Customer Answer

  Date: 04/11/2024

  Find attached proof of payment to Weidner apartments. Voicemail was emailed to email address listed on 4/11 and transcript is included as an image. Be sure to reference the gift cards, as well, as proven in my last message.

  Business Response

  Date: 04/17/2024

  To whom it may concern,

  After listening to the attached voicemail, the agent does state that a forwarding address is needed so they know where to send the refund. We do apologize for any confusion, as this was a simple wording error. The agent should have stated they needed a forwarding address so they could send the move out statement. In this case, as evidenced by the previously attached move out statement and move out photos, there is no refund to be sent.

  Thank you.

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21506810
  
  I am rejecting this response because: I do not believe the business. Furthermore, there has been no response to the gift cards issue or the issue of the statement being paid out in full, as referenced in my latest messages.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/26/2024

  To whom it may concern,

  We apologize for any confusion regarding the submitted payment. We can confirm that payment has been received, and no further balance is owed. 

  Regarding the $300 **** gift cards, no evidence was found of this being provided in the past, so we will be providing it at this time. Gift cards are scheduled to be purchased Monday, April 30th, and we will need to coordinate with the past resident to have them sign a document confirming the $300 gift card has been provided. Our onsite team is able to reach out to the past resident to coordinate the details.

  Thank you.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the winter months of 2022, 2023, and now 2024, our unit bathroom has had frozen pipes. Our bathtub has not been able to drain for weeks on end until the temperature reached above 20 degrees. We were told in 2023 that a summer project would be implemented to solve the issue before winter, however, that was not the case. ************, the apartment manager, is not responsive to our messages. The emergency maintenance line answered and hung up our calls multiple times. Frozen pipes is listed as an emergency maintenance issue, but has not been treated as an emergency. We have not received a deduction on our rent, other than $25 off for the space heater that was placed by the pipes that was "supposed to thaw the pipes." As a healthcare worker, I am exposed to many germs, and need to take a shower. They let us shower in a vacant apartment, but the vacant apartment showers were not clean, with hair and dirt still on the floors. We pay up to $1900 in rent for services not provided. Including basic life necessities. We were also being charged an increased amount of water usage, despite not using our shower for approximatly 3 weeks. I requested information about how this was calculated, but of course, no response. I asked ******* how much terminating our lease early would cost, to which she said it would cost $1800. I request early termination of this lease without penalty.

  Business Response

  Date: 03/07/2024

  To whom it may concern,

  We thank you for sharing your concerns, and we apologize for any inconveniences you have experienced stemming from frozen pipes. After reviewing the details of the situation, we are happy to accommodate an early termination of the lease agreement with no lease break penalty. Please contact the ******************** team directly fur further assistance with terminating the lease.

  Thank you.

  Customer Answer

  Date: 03/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Milenrose Maglaqui

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in this complex for 3 years, move in date 3/14/2021. I was charged the highest deposit. The apartment did not have new appliances, the microwave had rust around it which was like that at time of move in. The blinds was discolored, crusty and break off on its own. The paint job was at least to satisfactory, dishwasher never worked. Even with this condition. Rent paid every month because I could not afford to move .When submitted request to fix, only the dining room blinds replaced. The first day moved in, the kitchen faucet needed replaced due to terrible leaking, rust and water stains . The carpet was warped and was not replaced. The ceiling leaked when rained and was not fixed. The bathroom and kitchen faucets leaked so much, it started to affect the paint . I put in many maintenance requests to only have partial completed. My lease expires 3/15/2024 and was told move out date 2/19/2024. Now im being charged for early termination when I should be able to finish moving out and only paying for pro rated rent and any small normal wear and tears. I was told if I needed new appliances, I will be paying more in rent and was told I was in an upgraded apartment. My deposit was $1,140 which was taken and on top of that being charged $1,351.56 to move out. Including not able to get some of my belongings out the storage. My belongings was destroyed. This company wants 60 day notice to let them know when moving out, but they provide a move out date and legally know I have until the lease expires to move out. If the apartment managers actually do the walk through and not the maintenance workers, it will be truthful and ******************** will say a work order is complete and will have to continue to submit work order requests to only not get it done. I also had to deal with loud neighbors during all times of the day and night.

  Business Response

  Date: 03/01/2024

  To whom it may concern,

  Please see attached a copy of the move out statement, which also includes the move-in/move-out inspection form, detailing the condition of the apartment. All charges assessed at move out are in line with the terms of the lease and were what was needed to bring the apartment to a rentable condition. As a customer service gesture, the balance owed has been reduced by $158.29, after calculating that it would be cheaper for the resident to bill rent through the lease expiration date as opposed to charging the full lease termination fee. We believe this is a fair adjustment and that all other charges have been assessed appropriately.

  Thank you.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mold in walls of first floor due to leak on 3rd floor due to negligent management. Overcharged for move out. Amenities in lease not provided.

  Business Response

  Date: 02/15/2024

  To whom it may concern,

  Please refer to the attached move-in/move-out inspection form related to the condition of the apartment and related charges assessed. All move-out charges are in line with the terms of the lease agreement. The hot tub onsite has been out of service for some time, but we do not advertise it as a working amenity, and there is no extra amenity charge in the lease for hot tub use. We do apologize for the inconvenience of seeing the non-working hot tub, but there is no cost related to this for the resident.

  Thank you.

• Initial Complaint

  Date:02/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Too many issues with this property. On 2/1/24, our pupe under kitchen sink broke and water was going everywhere. Called ofc and maint tech came to fix. This was shortly before 5pm. Tech went to get proper tool, gone 10 mins. Came back and we were advised it's considered after hr emergency. Called front ofc and ***** said it would be ****** to fix and that the tech can come back 1st thing Friday morning. 11am, no show. Left msg fir ofc, no response. Called back and was advised tech will be over asap. No show till 5pm. Prior to this toilet in main bathroom was cracked and dripping all over floor. Toulet was replaced and we were charged ******. This was not our fault, the appliances, toulets, sinks are all over 10 years old. How are we getting charged to replace THEIR toilet? This is insane!

  Business Response

  Date: 02/09/2024

  To who it may concern,

  We sincerely apologize for any inconvenience that stemmed from a leak in the kitchen. We understand that there may have been a delay in the work being completed. It is our aim to provide the best customer service, and are sorry to hear we may have fell short in this case.

  Regarding the $125 charge for the damage to the toilet, that charge was assessed because the damage found to the toilet stemmed from beyond what would be considered normal use, as a toilet can last up to 50 years if properly cared for, and does not have the same short lifespan as something like carpeting. 

  Thank you.