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Business Profile

Shoes

Indestructible Shoes lLLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Indestructible Shoes lLLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They shoes I brought the defender pro 2.0 is a waste of money they did not even last 6 months and they start falling apart and dont even last doing every day stuff I summit review but they only accept positive review they reject true reviews this company is a scam and I spent ****** plus tax on this items waste of money if they had real reviews on their website I would never wasted this much money on these shoes

    • Initial Complaint

      Date:08/30/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a pair of shoes on 8/10/2024, using the "shop" app payment plan of 4 payments of $18.50. Indestructible shoes website states delivery is between 5-15 business days, it is now 8/30/2024 and not only have I not received my order, there is NO tracking information available everything I check.

    • Initial Complaint

      Date:07/08/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered shoes from an online company called Indestructible shoes. They sent the wrong shoes. I emailed them to get a refund. They told me to send the shoes back. They told me that I would get a refund for the shoes but they would charge me for shipping and a 15% restocking fee. Its their fault for sending me the wrong shoes. Why should I be out any money. I dont have any shoes and they were at fault.

    • Initial Complaint

      Date:06/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 11th I ordered shoes from these scammers and all conversations are attached

    • Initial Complaint

      Date:05/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9K Brown 1 US10 | EU44 / Low $79.00 shoes never came I want a refund its been a whole month

    • Initial Complaint

      Date:04/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two pairs of "Ryder" Indestructible Shoes due to a sale they were running. Originally $160 they were half off at $75 with the ability to buy a second pair for another 25% off totaling the second pair at $55. After taxes I was charged $134 for both pairs. I wore one pair for about 1 month and had an issue that made the pair unwearable. Not only was the tread and material used for the soles slick already, the cushion or fabric material used to cover the edge of the steal toe had bunched up and I could not do anything to flatten it out. I Then proceeded to use my second pair. I went online to contact the company and received no response. I messaged them through their website and emailed them with no answer. It only took approximately 2-3 weeks for the second pair to have the EXACT same issue. I could not fix it and again could not get a hold of their customer service department. I contacted them a few more times over the months that followed with no answer. I then realized that I couldn't leave a review on their website!The product they are selling was malfunctioning, which was upsetting but not the end of the world. What was worse was the lack of communication to even attempt to set things right. They clearly only care about quick advertising schemes to make money when and where they can and I am very upset with my experience.

    • Initial Complaint

      Date:03/22/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today (3/22) I went to their website and found 2 pairs of shoes I wanted to purchase. On the page of one of the pairs was a code to get an additional 30% off "CLEAR30". At checkout the code wouldn't work. I reached out to the company via chat and email about this, and provided them with a screen shot and link to the page on their website showing the code, but they refused to honor it and claimed it is expired. I'd like them to honor the 30% off offer that is still on their website, and which doesn't state an expiration date.

      Customer Answer

      Date: 04/01/2024

      The offer is STILL on their website and no expiration date is listed on the offer. They should be honoring the offer for those who reach out to them while they work on getting it removed from their website.

    • Initial Complaint

      Date:03/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I like many other people have fallen victim to this fraudulent company. All I want is my money back, these shoes are absolute garbage!! The second I put them on. I knew they were trash and all I want is my money back. These people have jackeed me around trying to charge me 20% to restock them. And then I'm seeing the complaints that when you send them back, they just disregard you completely. So then you're out the shoes and the money. How is this legal???

    • Initial Complaint

      Date:03/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 28, 2022, in response to an internet ad I received from a company called Indestructible Shoes that advertised their shoes as indestructible, I ordered and paid $91.80 for a pair of their shoes.In August, 2022, upon receiving the shoes, I began wearing them five times a week for a daily one mile walk. In March of ********************************************* to stop walking until the end of August, 2023 when I resumed my five times a week daily one mile walk.Shortly after I resumed my walking, the materials of the shoes began to drastically deteriorate and fail of their essential purpose.I contacted Indestructible Shoes and told them what was happening. After some back and forth correspondence, in which I requested that Indestructible Shoes replace their defective shoes, Indestructible Shoes response was that they only warranty their indestructible shoes for thirty days, but could offer me a discount on purchasing another pair of their indestructible shoes.I then requested the Indestructible Shoes employee named ******* who responded to my email to forward my email correspondence directly to the owner of Indestructible Shoes, *********************.There has been no response from ****************. Indestructible Shoes failed to live up to anything even close to their advertising. Indestructible Shoes has failed to stand behind their product.I request Indestructible Shoes to replace their defective product, or refund the purchase price.Please provide an email address for BBB, and I will forward my afore referenced email correspondence with Indestructible Shoes.Thank you for your assistance in resolving this matter.

    • Initial Complaint

      Date:12/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The "Indestructible Shoes" Broke on the 4th time wearing them. While tying my shoe the top eyelet broke and went flying. I have bad feet that need the extra support this top eyelet offers (shoe is very loose without it) so this renders the shoe useless to me. Company has zero customer service and refuses to remedy a four day old shoe, offering only to give a small discount on the next pair. I would happily try the shoe again, but am not going to risk losing another $100 knowing the have awful service. Reading these other BBB reviews clearly shows they are a horrible company.

    Indestructible Shoes lLLC is NOT a BBB Accredited Business.

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