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Business Profile

Shoes

Indestructible Shoes lLLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Indestructible Shoes lLLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Indestructible Shoes lLLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their advertisements stste that their shoes are indestructible. On one of their videos it shows someone stepping in a nail and the nail NOT going through the shoe. My husband works in carpentry and needed shoes like this so I bought them for almost $100. It has been less than 3 months and the shoes are literally falling apart and the tip of a shovel went through his supposed indestructible shoe and caused injury to his foot. When I emailed the company they said that other people are satisfied and they dont know why my husbands shoes didnt work and that they will give me a 40% off my next order. After doing some research it appears that there are thousands of people that have the same complaint. They will not stand by their product even though they claim they do and these shoes are cheap and fall apart as if they cost $10. Its a sham and they need to be held accountable.

      Customer Answer

      Date: 05/01/2023

      *******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

      This is their advertisement and as you can see, it states indestructible and also waterproof. Neither are true. 

       

      Thanks for your help. 

      **************************************

      Sent from my iPhone

    • Initial Complaint

      Date:03/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a safety professional who was condsidering these for my warehouse facility so I ordered a pair of shoes. My bank was charged but I never recommend a confirmation email. They claimed I didnt place an order even though the charge clearly shows on my account for the exact amount the pair Id ********************** on their website is. They denied the charge and did not send the shoes. This company is a complete scam

    • Initial Complaint

      Date:02/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I ordered two pairs of shoes from the company. They were stuck in customs for a while and when they finally arrived the shoes did not fit. I sent the shoes back. The company only received one pair of the two. The tracking number for the pair they did not receive kept saying it was in transit by ***** This is all during 2021 and I have been fighting with them for the past year a few months trying to show the I returned the shows. Unfortunately, the one tracking number never changed from in transit by ***** I contact **** and have them track the package down and they cannot find it. The company did verify they received the other pair of shoes, but never made an attempt to send a replacement for them. Now, they are ignoring my emails.

    • Initial Complaint

      Date:01/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pair of their shoes at the beginning of 2022 under the false pretense that they were in fact "indestructible". Not only were the shoes poorly maid and uncomfortable to wear, but after about 2 to 3 months of use they started to rapidly degrade. They claim the shoe is for the "working man" which I am as a maintenance director on a property, but they're completely full of it. After having the shoes fall apart on me and realizing I wasted $80 plus shipping, I tried to reach out for a refund or anything that could be done. They claimed that since the shoes were already worn and they couldn't identify the nature of my work....as a working man, that they couldn't do anything about it other than offer a 40% discount on another pair of worthless shoes. This company is fraudulent in the way they falsely advertise all of their products and they need to be held accountable.

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 5 pairs of shoes from this company. My husband and son did not like the shoes. I emailed to return them. They said I had to take pictures of the shoes 1st to make sure they were not worn. I did and return was approved. Than they emailed me saying if I would not like the ****** of returning the shoes I could keep them and they would give me 20% of my money back. I declined and said I wanted a refund. Than they emailed me back saying that I could keep them and they would give me 50% back of my money. I looked up how much it would cost for me to send them back, and agreed thinking I will sell these for half the cost on market place and get my full refund back without being out shipping costs. They refunded me on 2 of the shoes but did not give me a refund on all 5. I contacted them about it 2 or 3 times with now no responses on their end.

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received my order. They sent me an email saying it was ready to be shipped months ago. I never received the shoes. I contacted them and they told me they would not do anything about. They didn't even tell me who they shipped it with. It was over 80$ purchase.

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased these shoes for a few reasons but one key factor is availability. The site pushes their hype down your throat and talks constantly about warehouses all over north America. First lie as they ship from *****, in fact, 8 days later they still haven't left ***** and after countless emails from Indestructibleshoes.com, I have been given nothing but excuses and no other option other than WAIT. I haven't even gotten the shoes yet and told **************** I was going to refuse the shoes at my local post office and to please refund my money...again excuses, we don't do that...blah,blah,blah. Horrible customer service and lies about shipping gives this company 2 thumbs down. I will never recommend their product or wear their product!

    • Initial Complaint

      Date:08/26/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The shoes are defective and not what they advertise

    • Initial Complaint

      Date:08/02/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes from indestructible shoes on July 10. Their website stated they had an order fulfillment center inside ******* so I would get my order quickly. After I completed my order they stated that it could take 2-4 weeks to receive my order and the tracking info said it was being processed in *****. The tracking info hasnt changed this whole time until today and it now reads invalid and has a note regarding the Australian post office. Every email I have tried to send to the company keeps getting returned as an invalid address. I worked hard to save the money for a good pair of shoes, I just want my money back.

    • Initial Complaint

      Date:07/29/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a confirmation email on a pair of Indestructible Shoes I has ordered on July 16, 2022. Order # **********. I was told that the carrier received my shoes and would take 3-5 days to update my order. The email also stated if I did not hear from the carrier after 10 days to contact info@i destructibleshoes.com.I have not heard from the carrier nor the *********************** regarding this order. Thank you

    Indestructible Shoes lLLC is NOT a BBB Accredited Business.

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