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Business Profile

Shoes

Indestructible Shoes lLLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Indestructible Shoes lLLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 16, 2023 I was assured satisfaction with these Indestructable shoes via infomercial on ******** so I ordered two pair. The black pair came in about a week and ************ were in process and delayed. While waiting for the second pair, I remarked to the manufacturer the issue the right shoe squeezed my foot but the left shoe fit ok. thinking I could stretch them with a tool or that the next pair might fit better, I waited in good faith that the Indestructible shoe company would make right on their product. Early October the second pair arrived. It was clear they weren't satisfactory for my needs. Simply put they hurt my feet and they're not useful to me. I've requested a refund transaction and was refused because one pair made contact with the ground. Both pair are in excellent condition aside from their inherent fitment defects.

    • Initial Complaint

      Date:10/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a pair of shoes for work advertised as "indestructible shoes." The shoes were marketed as comfortable, breathable, slip-resistant, stain resistant, and with a steel toe.The shoes were notably uncomfortable, despite adding the gel insert ordered with the shoes. This lead to severe discomfort, back pain, and numbness in my left foot.The shoes did have a steel toe and were indeed stain resistent.However, the tread on the shoes deteriorated to the point of becoming dangerous within the span of a week simply with normal wear.To put "normal wear" into perspective; I am a full-time grocery store clerk, spend 40 hours weekly on my feet on surfaces that are kept clean and appropriately textured for a retail environment.I contacted support and they refused to offer any reasonable resolution outside of a 40% discount off my next order.If the product fails to live up to its promise, why would I be willing to place another order?This product is shotty, they now have a duplicate brand circulating as "invincible shoes," and they need to be stopped.I am willing to provide documentation upon escallation of my claim.

    • Initial Complaint

      Date:09/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The shoes purchased are not the correct size. I purchased a siz 13 US. They are like a size too small.

    • Initial Complaint

      Date:09/25/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase of their shoes. Upon getting them and trying them on, I took them off and out back in the box as they were uncomfortable and hurt my heels. I emailed them to which they replied I would be charged a 15% restocking fee for completely unused shoes, and I was also responsible for the shipping charges back to them. They have now offered twice to give me 20% off the shoes instead of sending them back. I want a complete refund like any other shoe company I would order through. I think this is ridiculous to have to pay money to try on shoes.

    • Initial Complaint

      Date:08/30/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two pairs of shoes and returned them due to sizing issues. I requested a refund in June of 2023. Even though the shoes were returned in unused condition, and the company confirmed receipt of the return package, they have not issued a refund. As months have gone by, I requested that my credit card company *********** remove the charge because I returned the shoes, but the company told Citi that I received an exchange and not a refund. I have never had an experience like this, and do not like leaving reviews, especially bad ones, but to me this seems borderline fraudulent. I'm now out $134 for the shoes, which I retuned to them, plus another $50 for shipping them back.

    • Initial Complaint

      Date:07/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The transaction was done May 21st for $75.60 for a pair of shoes. The package was not delivered until June 11th. The business states they have easy return on their website if it is returned in 30 days and in the orginial box. I have all of this and they still will not create a return. I started this in June via their website but they are claiming they never got a message. Now since they keep pushing this out, I am out of the *********************************************************************** the 30 day period. Their only offer was 40% our next purchase. I will never purchase from them because they state thier shoes are construction shoes but they are most definitely not. They are dangerous if that is what they are claiming. They have no number listed to contact them and everytime you send an email its 1 to 2 days for every message which draws the process out even more. I never got a reciept from them but have requested it with no answer from them. This is a scam for sure. They are unhelpful and hard to contact so they are lying when they say easy returns. This is yet to be resolved for more than a month and they just keep saying the same things over and over without reviewing thier notes. This was sent *** but was dropped to **** to deliver with tracking number **************************. Thank you for your help because they have been nothing but unhelpful.

    • Initial Complaint

      Date:07/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried canceling the order after I placed it and customer service told me I wasn't able to cancel it. So I followed indestructible shoes instructions on refusing the shipment and returning to sender just as they asked me to but for some reason I was the one held liable for the shoes not arriving back to their warehouse. I will bet they did arrive back and they probably just resold the shoes to someone else. They state hassle free returns and blah blah blah then where the heck is my money. Unprofessional lying company.

    • Initial Complaint

      Date:06/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered women's size 8 shoes and insoles on 8/7/22. I paid $88.20 and the order number was **********, The shoes I received were men's size 8. I sent the shoes back per their agreement and I paid the postage. They exchanged the shoes and sent a new pair of shoes but the size was wrong again. I was emailing with three individuals through this ordeal and they were *********, ******* and ******. I was told to avoid paying postage this time and just refuse the order. I was given a tracking number RMA#********************************. I was told that they would exchange the shoes once the shoes were received in their warehouse. It has now been 10 months and they are still saying they have not received the shoes in their warehouse. I checked the tracking number and it said it is either wrong or unavailable. When I email them, they say the same thing - we have not received the shoes. I have ordered shoes before from them and it went smoothly. I want this issue resolved by either send me the correct size or give me a refund.

    • Initial Complaint

      Date:05/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately 12 months ago I purchased the indestructible work boots. I liked them because I work in the railroad industry and I wanted a lightweight steel toe boot that was comfortable but yet safe. Their video was a bit misleading though, because their boots are not the most comfortable I've ever worn, and they are not indestructible. I use them lightly, and I do not abuse them, but several months after I purchased them, I began hearing a popping sound in the heels. I also noticed that the soles are wearing fast and are very slick on wet concrete. I contacted the company and they told me to send a picture so they knew what we were talking about. I sent them a picture and then they responded back to me saying that they can't refund me or repair those boots. Their only remedy was to offer me a 40% discount off a new pair. They said it was not their responsibility for how they are worn. I wear them normally. I don't work in extreme environments and I am not on my feet the entire time I am working. I have many other types of boots and they all last significantly longer than the these have. I was very disappointed that they are not standing behind their product. These boots are defective. Aside from the wear on the soles, the popping noise in the heels is not normal. I actually thought that they would want to look at these to see how they are wearing and make adjustments and their production. I'm suspecting now that they were never intended to be a good quality boot, only a marketing strategy. I would like a refund or I would like a new pair of boots to replace these.

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** March an order was placed for shoes from the Indestructible ******** We waited almost a month to receive the shoes. Unfortunately they did not fit so I contacted the company to return the shoes. They asked for me to take pictures of the shoes in order to assure they were in brand new condition. I did as asked and sent pictures. I returned the shoes with **** requiring a signature so I would know they had received the shoes. Someone signed for them on the 27th of April. I have emailed the company twice with no response regarding my refund. Now I am out the money and the shoes. Their website says easy returns which has not been the case for me. I would just like my refund returned to me as they said they would.

    Indestructible Shoes lLLC is NOT a BBB Accredited Business.

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