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Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,351 total complaints in the last 3 years.
    • 2,127 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged ***** for XBox live. I contacted the company and requested a refund. The email associated with the account has not been accessible by me for over 10 years and the only way to cancel the subscription is to use that email.

      Business Response

      Date: 07/03/2025

      Dear ***** ********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

      Unfortunately, we are unable to cancel subscriptions on your behalf; only the account owner can do so. Please first regain access to your account, then you will be able to cancel the subscription. To recover your account, visit ********************************** and provide the required information to confirm ownership. This is the only way to restore access. You may submit the form up to two times per day and should include any information not previously provided. Once completed, please provide the affected email address and the additional email used in the form. You may also use the following tool to report the issue, stop charges, and request a refund.

      Link: *********************************************************************************************************************************************************************

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been locked out of my Microsoft account for approximately two years due to too many login attempts and a typo in the phone number linked to the account that would help me regain access. I have since created an additional Microsoft account to continue using my Xbox, however I have been charged monthly for a game pass subscription on my previous account for the last two years without being able to access it. I have spoken with Xbox support, filled out countless Microsoft account recovery forms and have either not gotten a response, or have been told I did not provide enough information. I have also spoken to my credit card company and attempted to block the monthly charge as well as get a new credit card with different numbers and they are somehow still charging my new credit card $19.99 monthly. I briefly opened a second subscription under my new account but cancelled it because I was not going to pay for two of the same subscription every month. At this point I would like to be refunded for the amount that I have paid into my subscription while not having access due to a lack of a Microsoft customer support phone number to better help my issue. Additionally I would like to regain access to my old account, as there is information on that account that obviously does not transfer over when you create a new account. I will be willing to provide the rest of the information associated with the old account once I am able to speak to a Microsoft representative. I have also attached a screenshot of the recovery form response I received 9/22/2023 and my most recent response from 6/11/2025. I submitted an additional form on 6/24/2025 and have yet to receive a response. I have also included a photo of the charges from the last 12 months to my card.

      Business Response

      Date: 07/03/2025

      Dear ****** **********, 

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

      Please visit ********************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Microsoft account I cannot access to use or close. I am being charged annually. The email address associated with the account is no longer active and I cannot access the email account. ******************** requires me to sign in with that email address. As I said the account is not active (I would need to change the password as I do not know what it is) I am unable to speak to a person.

      Business Response

      Date: 07/03/2025

      Dear ********* ******, 

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

      Please visit ********************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 07/09/2025

      I am responding that I was able to access my Microsoft account and cancel the subscription. I cant thank you enough!!!!!!! 

    • Initial Complaint

      Date:06/26/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay for a business email monthly for Microsoft 365. I have been locked out of my email for two weeks. unable to log in or contact support. I have put in a ticket to receive help and i have not gotten a call back until days later. Once i got the call, i was after 8pm. The agent advised he would give a call back tomorrow and update the ticket but i never received anything. I put in another ticket this past sunday and haven't heard from anyone. I have called many times and requested to speak to someone. I am unable to send clients and customers emails because i have been locked out and the authentication app is not producing a code or notification. I am paying for something that my business depends on and i am unable to use it.

      Business Response

      Date: 07/03/2025

      Dear Tayshiem ******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation
       

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: June 18, 2025 Amount Paid: $159.00 Business Commitment: Microsoft committed to providing access to the Microsoft 365 Business Standard plan Nature of Dispute: I purchased a Microsoft 365 Business Standard subscription. After the purchase, I added my custom domain and that change changed my login email address. Since then, my account has shown as unlicensed despite full payment and I have been unable to use any of the Microsoft 365 services. I suspect the license lives under the original login that I no longer have access to. I contacted Microsoft support through chat on June 18 and was told to email ************************************************ for help within 2448 hours. I emailed on June 18, 20, and 24 with no response. I also emailed ********************************** on June 21 and 24. I messaged the Microsoft 365 ******** page on June 24 and initiated a second chat that same day. Still no resolution. Has the business tried to resolve the problem?No. Despite multiple attempts over several days, I have received no assistance or follow-up.Desired Resolution:I want Microsoft to locate my license and assign it to my current login or grant me access to the original tenant so I can assign it myself. I would like a dedicated support person to help with this. Additionally, I would like my first year of Microsoft 365 Business to be free due to the time lost and lack of support. I also request a refund for the Microsoft 365 Personal plan I paid for in April 2025, since I am upgrading to a Business plan.

      Business Response

      Date: 07/01/2025

      Dear Amber Waugaman,

      Thank
      you for contacting Microsoft Corporation via the Better Business Bureau
      regarding your grievance. We have contacted a senior member of our business
      support to investigate this matter and work with you directly toward a
      resolution. You will be contacted shortly through the contact information
      provided.

      We
      will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 07/01/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23514142, and look forward to someone from Microsoft contacting me to resolve this.  



      Sincerely,

      Amber Waugaman

    • Initial Complaint

      Date:06/24/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My computer was hacked through my Microsoft account and I have proof through my computer and the Microsoft account activity of signing in. I contacted Microsoft support and they attempted to revive computer but due to a storage driver issue it could not be ...they suggested to reach out to ******....but my concern is in the breach....and the proof that was found. I was promised a follow up by a security supervisor but did not get one ...instead I got an email saying my chat was lost and sorry....then I was called by some ****** who was disturbing to say the least. He wouldn't help me and refused to escalate my case even with the proof in front of us....and was just like a robot. This is wrong and I need help so maybe someone at Microsoft can learn from my computer and stop these criminals.

      Business Response

      Date: 07/02/2025

      Dear ********* ********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7080355306.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had created an account with ************************ and I no longer remember the login I no longer use it but yet I am still being charged on my credit card and have not had any help to stop the payment the company has no way to speak with a person or look up a account via card on file been charged $9.99 for several months and I've tried numerous times to have the service canceled. I feel the company's made a loophole to fraudulently charge customers and continue to charge customers if they don't know how to log into their account and made it so difficult to even resolve the issue to the point like me i just give up

      Business Response

      Date: 07/01/2025

      Dear ******* ****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080225757.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Created a Microsoft account long ago, then suddenly last month somewhere suffered ************ leak, which compromised many of my Account's and ******************** included, the problem wasn't that they would'nt verify me as owner, is the fact that after verifying that i'm the owner and yet they could not do anything, and prompted me to repurchase things that i had on that account, let alone the progression lost on the games that i had on said accounts.

      Business Response

      Date: 07/01/2025

      Dear Than ***** ****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
      Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the first time in history I had experienced real world power as it is an unlimited source of power exploited through my mind, body and soul. Several features regarding this experience was my discovery of telepathy, a new dynamic in quantum physics, ultimately metaphysics, by being able to host souls of the past and future. Unfortunately, I became a victim of defamed character and exploitation based on the awareness of my power in presence causing competitors to inflict harm by sending moments of attack and in acts of promotion to propaganda of **** culture. I was able to conquer another world through this source of power that lead to experiences of what officially opened a portal for rituals. My past memories was exploited, in my mind I had experienced **** from demonic forces, causing jolt like reactions that Im experiencing on occasions as the severity was worst beforehand. My telepathy was telecommunicated from the gaming system Xbox series x as this power was discovered while playing call of duty black ops 6. Ultimately I was embarrassed, attacked, defamed, exploited, and possibly framed for crimes that Im aware of but have no formal evidence of confirmation. Ive gone to experience ongoing effects as I believe my personal information has been tampered with regarding my social security office and potential business work with Microsoft office accounts. Also Ive experienced other gamers who replicate the same jolt like reaction who unanimously was unaware at that time of the harm that may occur because of my existence acknowledging them who they were or engaging in activity as a viewer or opponent in competition. I faced further health concerns regarding attacks directed at my heart, and disrupting sleep causing further depressions and signs of altering the mind to commit harm or suicide. I know businesses have been effected and work place discriminating my time from day to day activities. As well as several complications regarding my bank activities.

      Business Response

      Date: 06/30/2025

      Dear **** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We understand that the matters you've described are deeply personal and complex.

      While we are committed to supporting our customers, the nature of your concerns, particularly those involving metaphysical experiences, health-related effects, and potential identity or account issues, extend beyond the scope of Microsoft Support.

      For assistance with any potential compromise of your Microsoft account or ********************** services, please fully describe what you expect from us so we can further assist you.
      If you believe your personal safety or well-being is at risk, we strongly encourage you to contact local authorities or a licensed mental health professional who can provide the appropriate care and support.

      Please let us know if you need help navigating Microsofts support channels or have any product-specific questions we can assist with.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a digital game called mindseye on xbox and it will not work we tried all the trouble shooting and spoke to multiple people to try and get a refund because the game does not work it wont load or freezes up and glitches and when i googled itthe game has bugs and many complaints i contacted xbox multiple times to say the game wont work and they refuse to refund it because it was downloaded and attempted to be ********* even if you purchase a game and it wont work they refuse to refund it how can you know a game wont work if you dont try to play it. i have tried to appeal it multiple times and even the one person i spoke to said it should bw refunded because i tried the troubleshooting and it still didnt work but now the appeal email wont even respond back. I just want a refund for the game we purchased that will not work at all. I contacted xbox support 6 different times to try and get someone to help me but they refuse.

      Business Response

      Date: 07/01/2025

      Dear ****** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

      Sincerely,                                                                                           

      Microsoft Corporation

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