Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

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  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

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  Microsoft Inc

  1065 La Avenida St Mountain View, CA 94043-1421

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  Zune

  417 Union Pacific Blvd Laredo, TX 78045-9428

Review Details

• Review fromHeather T

  Date: 01/03/2024

  1 star
  I ordered an Xbox game for my son for Christmas. I thought it was a physical game but it turned out to be an online game. I reached out to customer service and a nice lady infomed me my game was a digital game and let me know that because I diodn't order the game as a "gift" I would have to know my kids gamer tag or microsoft email in ordert to instal the game on his xbox. He wasn't home at the time and it was before Christmas so I waited until Christmas morning and told him I bought him an xbox game. He shared that he already had the game (had bought it earlier.) I tried to get my money back for the game and was told it was past the return policy. How? It was a Christmas gift and I reached out the week after Christmas to return it! I have tried multiple times to work with the company but they refufe to offer me anything besides a repeat blurb about their "policy." I am disgusted with the customer service this company has provided. I paid almost $40 for a product I never received!!!!!!!!

• Review fromKatie C

  Date: 01/01/2024

  1 star
  I need to login in order to use the products I purchased from Microsoft. I also needed a simple password reset as it's been awhile since my last login. But I'm paying for this s*** annually so I don't expect that to be an issue.They had no problem running autopay for $74.99 per usual. But they will not allow me to recover my account as the automated system asks for information that does not exist (I don't use hotmail I just got one to have the required account). And you cannot reach customer support no matter how creative you get. If I cannot get someone to manually cancel my subscription in the next 24 hours, I will be disputing the charge and they will never get another cent from me again. S***** company, nonexistent support systems, useless "self-help" information online. Rot in h***

• Review fromMitch W

  Date: 12/30/2023

  1 star
  I purchased a digital game for $99.99. More specifically Hitman 3. This game cannot be played unless I buy a subscription for Xbox game pass. It does not state that this is necessary in order to play. The process to request a refund was no easy feat. Finally they refused to refund my money stating, We're really sorry we can't give you a refund. Our refund policy doesn't allow refunds for digital game products that have been played or consumed.? Thanks for understanding. It is impossible for me to play this game without a subscription. While this may be a legal paywall strategy, it is still bad practice to mislead your consumers.

• Review fromLeonard C

  Date: 12/29/2023

  1 star
  They sold me a piece of merchandise which was sent by a private party .it turns out it was sent but the postage was fake and the package was seized by the postal service for fake postage, I probably wont get my 18 lousy dollars back , these people are running a scam operation

• Review fromRobert G

  Date: 12/29/2023

  1 star
  Microsoft fraudulently charged me for multiple subscriptions of Xbox game pass and they give you no way to get a refund . They wont even talk to you . I hope they get all the bad energy back that theyve given us

• Review fromBen L

  Date: 12/24/2023

  1 star
  You can't even sell a completed product! Windows 11 is missing create a desktop item feature for pre-installed apps. You legit forced us to use windows 11 and you haven't even finished the interface and its almost the end of 2023. Your entire windows team should be ashamed that you just added in trouble shooting the INTERNET. ( For the past year its been 3-4 clicks to trouble shoot while windows 10 is 1 click away) You need to seriously consider putting out software that you have haven't even finished developing and forced every PC manufacturer to use. Windows 11 is horribly undeveloped software that can't even regulate a GPU properly. You really dropped the ball and this forced upgrade into a incomplete setup is just a huge annoyance. I don't understand how you haven't seen legal action for forcing an unfinished product on the masses. (I pay to get completed products)

• Review fromMANSOOR M

  Date: 12/21/2023

  1 star
  Technical support ruined my laptop. I called Microsoft's Technical line to help with some blue screen errors that I was experiencing. The representative guaranteed he knew what he was doing, and was so sure that his actions would resolve the issue despite me asking questions and wanting to know what the error messages meant. Long story short, a few hours later, my laptop no longer opens, and is on a boot loop and the representative now claims that it's a hardware issue and takes zero responsibility for his actions. Prior to contacting their support, my laptop would at least open and function normally until I would get a blue screen. After the support call, my computer would not even open up. the email I was corresponding with was surfacesupport Representative names : ******** and **************

• Review fromIsmael P

  Date: 12/20/2023

  1 star
  I've been trying to get in contact with technical support to regain access to my Xbox account and on many occasions it sounds like someone is going to help me and I end up waiting for over an hour on the phone to only get disconnected and get the run around. Its unbelievable how a big company like Microsoft can't provide proper help and technical support. Its been really frustrating and a complete waste of my time. Its pretty much impossible to get anyone to properly help with Microsoft products and *** very disappointing.

• Review fromMichelle A

  Date: 12/20/2023

  1 star
  Terrible experience with this company - they basically told me that it would be great to shop with other companies.

• Review fromMichael S

  Date: 12/18/2023

  1 star
  Finding out that microsoft is actively listening and recording conversations of children along with allowing certain games to do so is appalling. After doing a small DOS for just a fraction of their moderation team to find they are using sexual predators within their moderation ********** with heinous red dot infractions, to listen in and harass young children is next level illegal. I will be pursuing legal action against this company for listening and recording minors, my childrens Xbox consoles have now been destroyed, and will be pursuing this legal issue among millions of others with the utmost tenacity. Allowing unvetted predators listen to the activity of minors within your organization is absolutely disgusting. 20 year customer here, how the world has changed, allowing such disgusting activities to take place over PC culture.