Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

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  Microsoft Corporation

  PO Box 12279 Tucson, AZ 85732-2279

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  Microsoft Store

  9255 Towne Centre Dr Ste 400 San Diego, CA 92121-3037

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  Microsoft Corporation

  175 W 2700 S Salt Lake Cty, UT 84115-3022

Review Details

• Review fromDianne G

  Date: 12/16/2023

  1 star
  An extremely disappointing experience after having been a customer for more than a decade. ******************** owes me money but there won't be anyone to tell about it because they have a wall up between the consumer and them. They have no way to help me. I was locked out of my account because my passwords didn't work, but the email they wanted to send a code to was obsolete. It would not have been so bad if I could have talked to someone, but they have no human beings available. Their solution was for me to send them emails that I sent (we're talking years ago) and supply them with subject lines of said emails. I found some friends who send me some of what they required, but that wasn't good enough. I'm a writer and have 27 books out and was locked out of all my manuscripts. I had to make a new account and purchase the software again to access my own intellectual property. I still have five months left on my prior subscription and had to put a block on my credit card so that they don't charge me double next year when my other subscription runs out. Very very poor customer service. Once I get all my files downloaded into something else I may cancel this subscription and find a more compatible company to deal with.

• Review fromBryant U

  Date: 12/13/2023

  1 star
  If you asked me what buyers remorse feels like Id tell you to buy a Xbox. We already dont have best situation in gaming world with most developers siding with PS but getting racial harassed then suspended for saying a few choice words back feels like a slap in the face. For days they let another user make racially despairing comments and even call ********* I ignored it but when I finally said something back I was suspended even tho they failed me as a customer. I would tell anyone who hasnt had Xbox in past to stay away

• Review fromDale K

  Date: 12/07/2023

  1 star
  If I could I'd give them a zero. My interaction with Microsoft about a cost of $100.00+ for Microsoft 365 is ridiculous! Apparently once ********************************************************************************************************************** communicate! I've used Microsoft Windows for at least 20 years with no issues. It was great for work and home. We loved it. With Microsoft 365 everything is different and there are no classes or customer service to get help. How can that be? I worked with my credit card company and found there is no way to cancel the order since it's a service. I cancelled renewal of Microsoft 365 but then what? Hopefully they will direct me on how to get back to ************** 11. I have very little faith that they will resolve this issue but have to wait until September **** to find out.Microsoft has gotten soooo greedy it's disgusting!

• Review fromMichelle A

  Date: 12/03/2023

  1 star
  I was being billed for an old Xbox membership. My son used a school email he no longer has to set up. It was impossible to get a hold Microsoft to talk to someone about the issue. Tried several ways, phone, virtual chat. All I wanted to do was get rid of the billing. I finally canceled the credit card attached to the account. Such a scam!

• Review fromErin M

  Date: 11/29/2023

  1 star
  Through major retailer websites, Microsoft is )supposedly) selling Microsoft office home and student 2021 to people for digital delivery, at about 27% discount.When the customer follows the link received by email, what loads on their computer is Microsoft 365. The customer can only read existing files. In order to create new files or update, older files, customer has to upgrade an extra cost to ************************ premium. This makes it a software rental, not a purchase.I was charged by Target for the download of Microsoft office 2021. When I called Target to tell them what I got was Microsoft 365, Target initially refused to refund my money. I had to threaten to get the ************** Attorney General involved in order to get the refund. It seems that Microsoft no longer provides anything other than Microsoft 365 rental, is using bait and switch to attract customers from major retail websites.

• Review fromricky D

  Date: 11/27/2023

  1 star
  I don't even know where to begin! They ***** have negative stars Even after switching operating systems to Linux they attached me and installed 500GB of who knows what on my computer, things like Windows live streaming, over riding programs, making it so that no server was reachable, in other words I couldn't connect to any website. I Call IC3 and they never did anything ( IC3 is a *** branch that handles computer fraud and Cyber issues). This started after I Installed the Windows 10 22H2 update manually that crashed my computer shortly after installing it. They wouldn't allow me to install software that I had purchased 4 years prior to this update with no issues of any viruses. After the upgrade the program told me where I could find my old files. I found them but was tired after three days of re programming everything. I was tired and figured I will get my files in the morning. When morning came, I did have access to my files. They put all my information on the dark web, put more triggers and alarms on my pc then *************** security system, and gave me countless viruses. I 'm using someone else's computer because once I log in, they attach my operating system. They can be sued in my case because they have no right to attach me like they have when they started everything. I was attached no matter what operating system I used other than Apple but the still are in my business.I guess they are mad at me because all it is spyware, everything you purchase for privacy is over ridden. They have access to everything no matter what. I know this because I dug deep into the operating system.

• Review fromJames J

  Date: 11/13/2023

  3 stars
  Microsoft has no phone support. They make it very hard to cancel an xbox live account! But I've been cahergd for 2 years for xbox live and I cant sign in or change password! Online doesnt help!

• Review fromKristine G

  Date: 11/09/2023

  1 star
  I would give a rating of no stars if possible. They sold a game for xbox (pre-order) to my son and then banned him with no notice from playing it due to some new software monitoring program. He is banned from a game that he has never played because it isn't even released yet. It was expensive and we would like a refund. He paid for a product they are refusing to provide to him. They have given no explanation for the ban and each time he calls or emails to get a resolution, he gets the runaround. They should stand behind their products. They only care about the money and not the gamers who support them. My son is disabled and this issue is causing him great distress!!!

• Review fromVickie W

  Date: 11/08/2023

  1 star
  Billed x 2 on two separate emails 2 x per year on microsoft 365. I had cancelled the auto-renewal on one. Microsoft renewed anyway. I called microsoft who declined to refund my money. It's too bad microsoft 365 is needed in the home.

• Review fromTyler F

  Date: 11/08/2023

  1 star
  I've been trying to get my xbox account back, and have done everything microsoft has asked for. I'm still being denied access to that account and have been charging from that account for a subscription that I can't even use.