Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Microsoft has 93 locations, listed below.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

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  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

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  Microsoft Inc

  1065 La Avenida St Mountain View, CA 94043-1421

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  Zune

  417 Union Pacific Blvd Laredo, TX 78045-9428

Review Details

• Review fromJeff S

  Date: 06/06/2023

  1 star
  Bought an Xbox, bough a game on disk, paid for internet and Microsoft gold. Xbox keeps telling me to sign in, but I'm already signed in and my profile is signed in. But I can't play the game because it's telling me I need to sign in. The phone number I call for xbox support just hangs up on me everything. Then they want my credit card information to connect me with someone that can help troubleshoot. I think I'm done with Microsoft all together. Seems to me they just want money for services, and don't care about their paying customers. I would give no stars if possible.

• Review fromBrenda S

  Date: 06/05/2023

  1 star
  Horrible customer service to shut off a service offfered for over 20 years with no notice or reason Now want to charge to use a service have used for 20 plus years for free. I dont need the upgrades or additional product attached. I should get it for free

• Review fromCurtis R

  Date: 06/03/2023

  1 star
  The **************** at ******************** is absolutely abysmal. I honestly shocked at how bad it is. It is egregiously difficult to actually talk to a human. When I contacted them recently about a device they sent me that had been lost by *****, they lied to me about what to do after redirecting me to five different departments. This is NOT how Businesses should treat their customers. I learned the hard way never to use Microsoft's products or services ever again. Oh and the Xbox Series S is a cheap piece of garbage, seriously get a PS5 or a Gaming PC.

• Review fromRondel G

  Date: 05/24/2023

  1 star
  My computer has a microsoft glitch and their is no way to contact microsoft to get help with my computer they messed up. You can't get a person to answer microsoft phone and they don't have a chat and their seems to be no email address for the company. So I'm left with a PC that their software has messed up and their is nothing I can do about it.

• Review fromJacob B

  Date: 05/23/2023

  1 star
  Changing major games to Microsoft exclusives years into development when even Microsoft has acknowledged that their console is inferior is extremely rude and unethical. Games that were already expected before Microsoft acquired them should have been left available to all game consoles. Honestly, they would probably make more money that way anyhow. They would sell many more copies of games developed by companies they now own. They are not going to sell enough of their failed console to cover what they will lose by making games exclusive.

• Review fromDale B

  Date: 05/22/2023

  1 star
  Microsoft caused unsolicited ads to block everything on my computer. When I sought help, I got a quote for help for $1. Then I was told it would be $39 more. Requests for further help got nowhere, despite waiting forever - just stalling and mentioning their great review with BBB. I finally gave up, but still have problems with my computer! Downgrade them!

• Review fromrobert m

  Date: 05/19/2023

  1 star
  purchased $1200 microsoft surface 5 laptop though Office Depot . In one day unit froze on logo flower going on and off like a stoplight. Read all data on line to reset unit, tried many many times no luck.There is no phone number to call for help .Called microsoft store they said only if i bought it there they could help. Returned unit to Office Depot for full credit.Will never purchase a Microsoft product again. Give them minus **** stars.

• Review fromyvonne m

  Date: 05/18/2023

  1 star
  I was charged for 3 months for a Xbox live subscription I canceled back in February . When I call customer service the receptionist kepted giving me the run around. When asked to speak to a manager He changed his voice and said he was the manager. This company is extremely disrespectful and rude. I feel completely scammed by these people. Not ever doing business with them again

• Review fromFreda K

  Date: 05/17/2023

  1 star
  I think your repeated decision to discontinue supporting various operating systems is intolerable and against fair trade laws of business. You force users to buy new computers when the ones they have are working for their needs under current systems. I had to get rid of a computer I loved when you dumped Windows XP. I purchased a new computer and now you intend to dump Windows 10. I intend to follow every avenue I can to get some attention on this practice.

• Review fromErik L

  Date: 05/16/2023

  1 star
  Saw a complaint here that one person waited on hold with support for 1 hour. I waited on the queue for the business support line for over 3 hrs. Because I cannot access or recover my account, I cannot initiate a support ticket for a callback in the Admin center.The wait time it provided when it put me on hold was 120 minutes. This seemed atrocious but I stuck it out as it seemed as though there were no other options. I used my second phone to try and continue to get through to support at the other numbers I had for Microsoft, to no avail. All lead to the same automatic system. At the 3 hr **** the god-awful hold music finally cut out and the line went dead. I was not helped, and still haven't received help. Noone in any other department can direct me to a person in the business support department that can assist me. I have spent hours and hours attempting to get help. It seems my only recourse is to dispute the automatic billing charges to my credit card, but since I have other work and personal microsoft accounts with subscriptions I am worried that a chargeback could have consequences for the other Microsoft services I currently use this credit card to pay for.The automated system that answers is truly an egregious insult to their customers. It is extremely difficult to navigate the prompts in such a manner that actually gets you put into a phone queue. If the bot determines that a support agent would be "unable to help with your request", it provides self-help instructions to use the website. If you call back within that same hour, it will not run you through any prompts, it will simply reiterate the self-help instructions provided to you on the previous call. This system is deliberately designed to discourage people from making repeated calls in the hopes of finally successfully getting connected to a queue/agent, by effectively freezing you out of the system for a long period of time. To have a support line engineered in this way is unbelievably appalling