Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft

  1 Lone Tree Rd S Fargo, ND 58104-3911

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  Microsoft

  10222 Mci Dr N Pinellas Park, FL 33782-6102

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  Microsoft

  4643 S Ulster St Ste 700 Denver, CO 80237-2865

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  Microsoft

  5335 Wisconsin Ave NW Ste 600 Washington, DC 20015-2054

Review Details

• Review fromJeffrey S

  Date: 05/12/2023

  1 star
  Since last November I've tried to register as a Windows developer through the Developer program. I've applied as both a company and as an individual. I keep getting denied access and am told to go to my account administrator. I don't have one! I'm a sole proprietor. I would like to untangle this mess and apply for a Windows developer as an individual. I paid to register. I want to be vindicated.

• Review fromTimothy H

  Date: 05/12/2023

  1 star
  Like many others in the comment sections, a fraudulent charge appeared on my account and ********************/Xbox refuses to do anything about it. Disgusting customer service, stay away!

• Review fromMatthew R.

  Date: 05/10/2023

  1 star
  I have a sweepstakes with Microsoft rewards that I entered into last year and it still says pending and to check back March 1st 2023. It's now May 10th 2023 and it still shows the same message.

• Review fromGenevieve M

  Date: 05/06/2023

  1 star
  Wish a could leave no stars. We closed the Microsoft account 2 years ago and they keep charging to my Discover account for a ghost account. One must be very cautious opening an account with them. Better NOT opening an account at all.

• Review fromDaevitsi K

  Date: 05/06/2023

  1 star
  Their chatbot is like a facist or communist dictator in regards to oppressive communication style with its users. Signes reasonably honourably yours truly and sincerest. Djk:;$7

• Review fromFrancis A

  Date: 04/30/2023

  1 star
  Wish I could give no stars. Microsoft needs a law suit, for they have gotten too big and think they can do what ever they want. I created a new hotmail account and got 15 GB of storage. I am using .1 mb and they are telling me I need to purchase Microsoft 365. I don't want anymore of your bad products. You don't even have a link to file customer complaints. So maybe a law suit in small claims will get your attention. Because I know you will not pay so therefore I can repossess your office. I dont want your one drive storage and I dont want your 365. I just want to keep using my email that I have for the 30 years.

• Review fromElvis M

  Date: 04/27/2023

  1 star
  People should get together and file a class action lawsuit against this fraudulent company. They charged me for a purchase I did not make and then refuse to give a refund.

• Review fromTonna M

  Date: 04/24/2023

  1 star
  Purchased a refurbished Xbox Series X from Microsoft Xbox store. It stopped working 30 days later. Sent in for repair and was returned several weeks later inoperable despite the enclosed quality check. Called Xbox Support multiple times and get the same scripted response. They clearly are not listening to or understanding what is being asked. Finally shipped it back and called to follow up. They offered to setup another repair when the item is sitting at their repair site. We get scripted generic emails asking us to respond with feedback. We might get a response a week later but still the same generic email that tells us nothing. On top of that customer support transferred the console out of my account to my daughters and I cant get it back where it belongs. This is totally unacceptable. We have a defective unit where the time is ticking on the warranty but we cant get an operable unit.

• Review fromJacob B

  Date: 04/20/2023

  1 star
  Their website declares it issues a refund for products if the said product meets the following criteria; - Requests are made within 14 days of the purchase date - Requests are for games in which you havent accumulated a significant amount of playtime.They gave me two separate responses regarding the denial of my refund. The first response was; - "Our refund policy doesn't allow refunds for digital game products that have been played or consumed."That response conflicts with their refund policy stated on the website. So I showed them that and once again, they denied my refund and stated a NEW reason why they weren't going to refund my money; - "We have performed an additional review on the account and found it's not eligible for a refund under the Microsoft Terms of Sale."On looking into Microsoft's "Terms of Sale" it states; "Some items are not eligible for return; unless otherwise provided by law or by a particular product offer, all purchases of these types of products are final and non-refundable: - digital apps, games, in-app content and subscriptions, music, movies, TV shows, and associated content"So once again, their website is either not up-to-date regarding their terms of sale, or they're purposely not making the website's return policy reflect what the terms of sale state. Therefore falsely advertising their refund policy which screws their customer's over on any digital sales.I personally will not be making any future purchases with Microsoft after this experience. YOU HAVE BEEN WARNED!

• Review fromBrandy S

  Date: 04/17/2023

  1 star
  I purchased Microsoft 365 and was unable to download it for unknown reasons. I decided I didnt need it and made sure I canceled within the 30 day free trail period. Apparently I didnt get it canceled and only shut off the reoccurring purchase, which I didnt know until I checked a purchase my children made several months later. Efforts to contact them have been met with refusal to give a refund and instead told to contact my bank to dispute the transaction. My bank told me that they cant help and I need to demand a refund with Microsoft. I had to lie about what I needed in order for them to contact me and I told them I wanted help to install, so I could talk yo a customer service representative. I got the same story to contact my bank to dispute it along with the service number. Microsoft can see I never downloaded the product and also canceled reoccurring purchases, yet they continue to tell be they cant refund my $150 for a product I never used. I would think with all the money they scam people out of, which has happened to me before with PowerPoint, they could offer refunds for products they can prove were not downloaded. Im done with any Microsoft product.