Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft

  1 Lone Tree Rd S Fargo, ND 58104-3911

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  Microsoft

  10222 Mci Dr N Pinellas Park, FL 33782-6102

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  Microsoft

  4643 S Ulster St Ste 700 Denver, CO 80237-2865

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  Microsoft

  5335 Wisconsin Ave NW Ste 600 Washington, DC 20015-2054

Review Details

• Review fromFelicia B

  Date: 04/17/2023

  1 star
  The company did an update April 4, 2023 to Outlook. It asked me to sign in. I have tried numerous times to sign in and filled out the form several times and again just before submitting this and they keep saying their automated system cannot verify me. I've had my email address for years. I have never had these issues before when they have updated. The customer support is very horrible now that everything is automated. You can only talk to a representative if you are a student or business. I am at my **** end. I don't know what else to do. At this point I just want access to my emails to move the documents to another account.

• Review fromLarry F

  Date: 04/03/2023

  1 star
  Without notice or warning, Microsoft reduced the storage size of Outlook and their OneDrive share site. I was cut off from receiving e-mails. After eliminating all my OneDrive files and all of my attachments to e-mails and archiving older mail, I am still 105% over their measly 5 GB limit (as stated on OneDrive), However, my Outlook mailbox settings indicates **** GB free of **** GB (is that my size limit?) but when someone attempts to send me a message they receive: The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly. I am Secretary of a group so losing my e-mail is a required tool. When I attempt to call Microsoft Service they say to use their website and they will respond by e-mail of course that isnt working. I bought Office for small business and didnt get their yearly subscription for Microsoft 365. They seem to want to sell me a subscription service for cloud space.

• Review fromElkan K

  Date: 03/29/2023

  1 star
  They're Thieves and Crooks I spent about $250.00 through a videogame I purchased via the game I'd play on my Xbox. I did not get my money, or my product. Once again, the bank has to settle things. These people simply do not care. It's a large enough company to where a few people are complaining. I filed a report to the ************************* Now you are reading this same story here. Sad. Keep in mind too that their policy is you get your product within 24hrs of ordering with them. What a joke. This is my first time dealing with this kind of thing with them, and I have been playing on Xbox's for roughly a decade or more off and on. It hurts to be honest. I don't even want to touch another game or gaming system, or what have you. Anymore Ive become rather paranoid of such a thing. Ive been gaming since the Magnavox Odyssey. Games are a big part of my life. Now I have to let them go because Microsoft and or Ubisoft just took the money I gave them and then took off with it.

• Review fromJoey R

  Date: 03/28/2023

  1 star
  As with many other modern "American" tech giants; They cannot be reached by phone or email when issues arise. I placed an order for my company 3-8-2023 for $129.99, it is now 3-28-2023, and I've received 7 emails now, saying they have taken payment. My billing department has noted being charged to our account all 7 times, and been taken back out all 7 times. I call their provided support number, and to be told by their god awful automated assistant, that "support has moved to online". Online support re-directs to call the number I had already called. I was finally able to get a living, breathing human-being on the phone by calling the wrong department. They were able to help, however they informed me that the order was on "backorder", and won't ship out until late April. Funny you can still go to their store page and order the product, and there is no indication or notification saying it's not in-stock. There was also no email sent telling me about such issue, nor issue on my account page. Microsoft, ******* Meta are all companies that should be heavily scrutinized by our government for terrible business practices. With the amount of revenue these tech giants have, you would think customer service would be of utmost concern, But since they basically rule the world of which we live, they get to pull all the strings with zero repercussions. 0-5 stars do not recommend,

• Review fromOlivia C

  Date: 03/24/2023

  1 star
  Unhelpful and lack of empathy. Can't call the company for help they want you to complete everything online and that is still no help. I tried canceling my subscription in which they said I could have a refund within 30 days of cancelation and I have yet to been able to speak with anyone to get this complete. My first attempt went through 2 different agents and various verification codes sent via text and email seems like a complete scam and I feel completely robbed. Bad customer service because you can barely find a telephone number to speak with anyone and when you do its no help

• Review fromJeffrey F

  Date: 03/24/2023

  1 star
  Hackers accessed my account and purchased 200 dollars of software that they then gifted to themselves.Multiple web forms entered and calls placed and still no favorable resolution, with Microsoft support saying essentially 'You bought it since it came from your account. No refunds.' without even addressing the clear indicators that it was a hack.

• Review fromAllison E

  Date: 03/20/2023

  1 star
  My husband purchased a laptop and was prompted for our credit card number without realizing he was signing up for a subscription. I cannot speak to a real person or get a hold of anyone to request a refund or cancellation of whatever this is. He already has a microsoft account through work and does not need or want one at home.

• Review fromLuis R

  Date: 03/19/2023

  1 star
  Called customer service only trying to upgrade my Windows 10 to 11 and had a simple issue to solve and the representative placed me on hold for an hour. LITERALLY one hour. This is a disgrace of a business to have this poor customer service and bad employees for customers of their product since ****.

• Review fromSteve K

  Date: 03/15/2023

  1 star
  I recently tried to renew my account so as to use Microsoft ************* etc. and was unable to. Tried resetting pins, passwords, email accounts - to no avail! The only "support" that is available is a bunch of articles from others who couldn't get their problems resolved, creating a frustrating perpetual cycle. From a business standpoint, it's brilliant - you give them your money, and you get no support in return. But from a customer standpoint - frustrating, useless, and a sham. And given their unchecked pattern of behavior, hopefully a class-action lawsuit can finally come from this as others have also given them their hard-earned money.

• Review fromRay S

  Date: 03/15/2023

  1 star
  Rude beyond words is what i expericed form ***** customers service. All i wanted was to talk to a supervisor so that i may file a complaint about there employees. I proseeded to get lied too repeatedly by there agents. And all of this due to the fact i wanted them to try using my card agian for my perorder.. now they have support all set up through online services and you have to request a call back but shocker there system hung up on me 3 times without me talking to anyone now im locked out of support... This has to be illigal right?