Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

• 

  Zune

  417 Union Pacific Blvd Laredo, TX 78045-9428

• 

  Microsoft

  3 Cityplace Dr Ste 1100 Saint Louis, MO 63141-7081

• 

  Microsoft Corporation

  PO Box 12279 Tucson, AZ 85732-2279

Review Details

• Review fromSenoria H

  Date: 09/01/2022

  1 star
  This review is for Microsoft tech support and Company. I purchased a Microsoft Surface Pro 6 and was required to do a windows update. After updating my computer my touchscreen no longer worked. I reached out to tech support about the issue and they asked me to reimage my computer and update firmware package from their website. I called their tech support 3 times and they also remoted in my computer. No one new how to fix my computer and they denied to replace it.Do no purchase any pc's from this company, because they don't know how to fix them. Also, they don't take ownership of their set backs. The commercials are a scam to get your money they can't fix their products.

• Review fromJoshua O

  Date: 08/31/2022

  1 star
  There appears to be no way to communicate with this company. All their links in the communication send you in circles. Im currently being billed from Microsoft and I have no idea why, but you cant get to the bottom of this without being able to talk to them. VERY frustrated.

• Review fromBrian S.

  Date: 08/29/2022

  1 star
  A little over a year ago. I purchased a laptop and the PerformanceGuard Protection Plan for Laptops/Tablets (2-year) Quantity 1 for $119.20. Now I am being told that they can not service the computer that is now complete dead after a little over a year. First the keyboard stopped working and now the computer is dead. But now I pay have to pay $99.00 in order to have my device service. After calling ****** first, ****** noted that they would be able to extend my protection plan for $99.00. I purchase my device from the ********************** online, yet now the PerformanceGuard Protection Plan (third party vendor) is telling me I have to pay them a $99.00 fee. This is a scam, an I would taken advantaged of. I have used Microsoft all my life, but I am moving to apple. I rather pay more then deal with a company that would sell bad product and not honor the protection plan that they sold me, based on lies. There was no $99.00 deductible when I was sold the plan nor device, through the ********************** online.

• Review fromRob O

  Date: 08/24/2022

  1 star
  Ordered an item and used gift card and credit to pay for half. Waited 3 weeks to receive the item that was 2-3 days out then they overcharged my credit card. After an act of god trying to get through to someone they said they couldnt do anything. Call again said I had to provide proof which I did, couple days goes by and I get a phone call saying that Im all set I will receive my refund in 3-5 days. Fast forward 2 weeks still no refund and I get another email from someone saying they are now assigned to my case to further investigate how I was overcharged. No record of phone call saying my refund was on the way of course. I will make sure to buy from anyone but Microsoft in the future.

• Review fromWagner R.

  Date: 08/19/2022

  1 star
  This is to provide a negative review of ********* services , is nearly impossible to get hold of someone to talk to. The only way to get in touch with them is on line , however after multiple attempts a was able to cancel my account on line , but after canceling my account, ********* continued to obtain payment for an account that was canceled months ago. And EVERY MONTH they try to obtain payment for a canceled account. They are a real pain!

• Review fromBrian B

  Date: 08/12/2022

  1 star
  Microsoft has no security and i get hacked constantly. Im going to *** you in court if you do not stop this from happenimg. Your security is garbage. You should probably stop doing business since you can not handle the job. DO NOT USE MICROSOFT FOR ANYTHING.

• Review fromKaren W

  Date: 08/10/2022

  1 star
  Customer support does not exist. I have called, told to send email, no response. I purchased during Military Appreciation Edition. When I took the grey sticker on back to reveal the product key the entire sticker came off with pieces of passcode underneath torn. No help via phone, left emails. Site not available for this issue only sites to buy more microsoft products.

• Review fromEthan S

  Date: 08/10/2022

  1 star
  They are actively refusing to help me and many others get an issue fixed with their sub-company Xbox for the store. A ***** of mine bought me an item, and they are actively hanging up on me now after the first day being a calm talk and the second I tried to be pushy because they never contacted me back despite saying they would.

• Review fromBrian B

  Date: 08/09/2022

  1 star
  Microsoft account is constantly hacked. Can not contact them at all to confront them. Hiding from the problem does not solve it. Do business right or get out of business. Garbage!

• Review fromMegan D

  Date: 08/09/2022

  1 star
  I called to get help on Microsoft Windows and the agent was extremely rude. He was not helpful and did not respond after he said his response and just sat there on the phone until I asked if he was there. I had asked another question and he just kept quiet. I was calling to ask about reinstalling an existing Microsoft Windows account.