We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Microsoft

      1 Lone Tree Rd S Fargo, ND 58104-3911

    • Microsoft

      10222 Mci Dr N Pinellas Park, FL 33782-6102

    • Microsoft

      4643 S Ulster St Ste 700 Denver, CO 80237-2865

    • Microsoft

      5335 Wisconsin Ave NW Ste 600 Washington, DC 20015-2054

    Customer Review Ratings

    1.07

    Average of 309 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Shane M

      Date: 06/16/2024

      Worst company I ever had to deal with regarding a repair 4 days still waiting for shipping label and it's quite frustrating because nobody can help me !

    • Rishaunda B

      Date: 06/15/2024

      We purchased a new xbox series x on Dec 24 and within a month it started shutting off without warning. After much digging we learned we could return for. We sent it in for repairs in April and by the end of May we had to send it back for repairs because it was kicking us out of the games. We just received it back from the second repairs and it now has the same issue. At this point Microsoft owes us a new system instead of continuously sending it in for repairs. And since they dont have stores we cant bring it in to them.

    • Maxwell F

      Date: 06/13/2024

      Worst company I've ever interacted with when it comes to account management and parental controls. Trying to buy Minecraft for my kid is *****x harder and more complicated than it ever should be. Complete failure and I'll be issuing a chargeback on my credit card due to this.

    • Anthony L

      Date: 06/11/2024

      Recently, my Xbox account and console were permanently banned by Xbox in 5/22. Despite my attempts to appeal the ban, they swiftly rejected it. What's truly frustrating is that I hardly ever use my Xbox, yet I find myself facing this ban without any clear justification. What's more concerning is the lack of transparency in the process; upon denial of the appeal, there's no way to reach out to the Enforcement Team for further clarification. One would expect that such a severe action as an account and console ban would be accompanied by a detailed explanation supported by evidence, yet I received nothing of the sort. I would greatly appreciate it if the Better Business Bureau could facilitate communication with a Microsoft team member involved in the Enforcement team, allowing me to address this unjust ban and potentially have my account reinstated.

    • Ej H

      Date: 06/09/2024

      Microsoft allowed a hack in my emails and now they refuse to let me recover my email after i provide all the correct information such a waste of time with there dum reps who can never help now emails i need i will never be able to receive how they made it easy for a hacker to access my information an give access easy but me the owner u cant help with all correct details stay away from this cheap bs company because if something happens with your acct they will not take proper steps to help

    • Matt N

      Date: 06/06/2024

      I filed a complaint with the BBB that like all complains, went unresolved (what does the bbb actually do? nothing from what I've seen so far) [ID ********]. The complaint is currently still open, but I say unresolved because I've received an email now from Microsoft stating "Were sorry to see you go. Your data and services were deleted on June 6, 2024". Which is the **** thing I was trying to get support for in the first place.Now you know the story, my review is this. Microsoft is the worst at support. There is no way to get customer support from them. There is no way to get warranty support for their physical products. There is no way to get a hold of a person there on the phone. Any support from them comes in the form of a circular argument that resolves nothing.They say they have all of these things. They do not, and if they do, they've hidden them in a way that anyone looking for them just won't find them, which is the same thing as not having them.All in All, ************ really *****.

    • Leon T

      Date: 06/05/2024

      I can't receive clear videos to my android phone from iphones .They say Microsoft [iphone] purposely ,disorientate the video if you are not using an i phone don't ,iphone devices. It's not right ,I pay my phone company good money for services to stay connected with my love one and take care of business..through my services..I want file a complaint?

    • Neil B

      Date: 06/03/2024

      Microsoft Support Does Not Have Agents Who Speak Understandable English!

    • Amit H

      Date: 06/03/2024

      I purchased Microsoft365 for about $156.00 Due to the unethical practice of not validating the new email used to create the account for purchase, i wasn't able to install/download it as i didnt want to connect my other emails with MS new account.Now, when i want to return the product (disputed the cc charges and MS won) but the company claims i have used the product as it was instantly provided to me. Seems like a bunch of very "smart & dedicated" people working over there..(sarcasm intended)QUESTION for *************************: HOW does one RETURN a Microsoft product??Needing Ethical evaluation: It seems the mode of "product delivery" makes returns/refunds impossible as this mode of delivery is used as an excuse to establish that product has been "consumed" instantly thus cannot be returned.This is a very UNETHICAL & borderline criminal business practice and the company must be forced to comply with standard rules of returns & refunds.

    • Joshua C

      Date: 05/30/2024

      Worst customer service ever!!!! They hate everyone. Only care about money. They **** at life.

    Microsoft is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.