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Business Profile

Wholesale Video Games

Nintendo of America Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Complaints

This profile includes complaints for Nintendo of America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 207 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to use my debit and credit card to make a purchase on the e-shop and once again Nintendo block me from making a purchase not sure why. I didnt do anything wrong.

      Business Response

      Date: 11/18/2024

      Hello, 

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *************************************** If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week. 

      Regards,  

      Nintendo of America Inc. 

      Customer Answer

      Date: 11/18/2024

       
      Complaint: 22570339

      I am rejecting this response because: this was fast and they didnt resolve this . Please call me or unblock me so I can make a purchase 

      Sincerely,

      Jermmie *****

    • Initial Complaint

      Date:11/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Nintendo Switch Lite was purchased from ******* in April 2024. It has one year warranty on the product. For some reason reason the Nintendo Switch Lite just stopped working for no reason. I sent it to Nintendo to be fixed under the warranty. They received the product and evaluated it and stated that it had physical damage. When I questioned them about what physical damage was on the Nintendo Switch they couldn't tell me. The Nintendo Switch Lite doesn't have any physical damage like a cracked screen, water damage, broken handle, etc. When you try to turn on the Nintendo Switch Lite it doesn't turn on. That's the issue. How is that physical damage? I'm asking that they repair the console for free and I don't pay anything because the console was just purchased in April. It hasn't been 6 months and it is already broken. Thanks

      Business Response

      Date: 11/01/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a game thru nintendo's online site and it ended up not functioning correctly. After talking to a supervisor she said sorry for your frustration but we can only offer feedback to the publisher of the game then rudely hung up on me! I spent months playing to only have it improperly work making all my time playing a waste of time! They should not be selling faulty games thru their site, seems fraudulent!

      Business Response

      Date: 10/28/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *************************************** If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards, 

      Nintendo of America Inc.

      Customer Answer

      Date: 10/28/2024

       
      Complaint: 22480367

      I am rejecting this response because:
      I have already reached out to their support and was hung up on by a supervisor after she said all they could do was give feedback to their team.  That does nothing for me or fix the game that doesnt work properly that they sold on their site! I feel its unacceptable for this company to be selling disfunctional games without any recourse or consequence other than saying we'll pass on your frustrations! This seems like fraud!
      Sincerely,

      **** ******

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my Nintendo subscription and a week later they added funds to the account without my permission and charged me $50 for a year subscription. They have in clear writing there is no refunds possible. I didnt give permission or have any desire to start a year subscription as to the reason I canceled the $3.99 monthly subscription to save money . It was random and i received the email saying they added funds without my permission and then i saw the charge on my bank statement.

      Business Response

      Date: 10/28/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *************************************** If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards, 

      Nintendo of America Inc.

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DO NOT BUY A SWITCH OR **********. NINTENDO DOES NOTHING TO STOP HACKERS, CHEATERS, AND EXTREMELY INAPPROPRIATE USERNAMES. IN FACT THEY MATCH YOU WITH THESE USERS MORE AFTER REPORTING THEM, AND THEY BAN THE VICTIM FOR ANY ERROR WITH THE NINTENDO NETWORK OR TRYING TO ESCAPE HACKERS, CHEATERS, AND INAPPROPRIATE BEHAVIOR. CUSTOMER SUPPORT WILL LIE ABOUT THIS AND SAY IT GETS RESET IT NEVER RESETS.

      Business Response

      Date: 10/25/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 10/25/2024

       
      Complaint: 22472078

      I am rejecting this response because:

      Sincerely,

      *** Anonymous

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 21st, I encountered official art from Nintendo featuring Princess Peach holding a GUN in front of the bloodied flag of Israel! What is going on at Nintendo that they thought this was ok?! I don't know if Nintendo is making a political statement, but I find it highly inappropriate to use a character from a CHILDREN'S GAME to advertise violence. PLEASE discontinue this campaign IMMEDIATELY, I do not want my grandkids to see evil things like this. Thanks

      Business Response

      Date: 10/24/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

    • Initial Complaint

      Date:10/12/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You still Blocked my Account now for 4 Months NOW I WANT YOU TO UNBLOCK IT NOW AND If you Dont do this Im Going to REPORT YOU FOR THIS..

      Business Response

      Date: 10/15/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 10/18/2024

       
      Complaint: 22414596

      I am rejecting this response because: NO YOU ARE STILL REFUSSING TO HELP ME NOW.

      Sincerely,

      *** ***********

    • Initial Complaint

      Date:10/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to log in Unable to reach customer support Unable to reset password Unable to register 2 factor

      Business Response

      Date: 10/09/2024

      Hello,

      Thank you for reaching out regarding your recent
      Nintendo experience. For help with our products and services please visit our
      support site: http://support.nintendo.com. If you have any additional questions, please call Nintendo's Consumer Service
      Department directly at 1-800-255-3700 or 425-970-9648 for SMS. Representatives
      are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven
      days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 10/09/2024

       

      Complaint: 22401593



      I am rejecting this response because:

       

      Your complaint has been sent to the business for their response.  Once they have responded to BBB, we will contact you again



      Sincerely,



      Rajesh Shankar

    • Initial Complaint

      Date:09/26/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been playing Animal Crossing: Pocket Camp for over two years, spending over $10k on Leaf Tickets, with a current balance of about 10k tickets, roughly $3400. In August 2024, Nintendo announced the game would shut down in November 2024, raising concerns about my ticket balance. Their refund policy only covers the paid portion of Leaf Tickets, excluding the free portion earned through gameplay.The Leaf Ticket system combines free tickets earned in-game with those purchased with real money. Players must spend paid tickets first. For example, if I earn 1 Leaf Ticket for free and buy 1 with real money, I have a total of 2 tickets. Once both are spent, my balance is 0, indicating both types were used. However, if I then buy 3 more tickets, the system shows 1 free and 2 paid tickets, totaling 3. This confusing system makes it seem like free tickets are never fully consumed.Despite my substantial investment, part of my balance is marked as free, making it hard to trust Nintendos calculations. I doubt Ive earned over 30k free Leaf Tickets during gameplay, as the earning rate doesnt match their claims. Without transparency on how many free tickets I've earned versus used, I feel uncertain about the system.I face two unacceptable choices: I can stop spending Leaf Tickets and lose all claimed free tickets, which feels unfair, or I can try to spend all 10k tickets before the shutdownnearly impossible given the time constraints.I've contacted Nintendos customer service for over a month, but they informed me they can only refund the paid portion after the shutdown, leaving me to potentially waste over ****** tickets.Given my investment of money, time, and effort, I believe my requests are fair. I ask for either a full refund of my Leaf Ticket balance, including both paid and free portions, or an immediate refund of the paid portion, allowing me to use the free tickets without pressure. Nintendo's current policy disproportionately impacts dedicated players like me.

      Business Response

      Date: 09/27/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo
      experience. For help with our products and services please visit our support
      site: http://support.nintendo.com. If you have any additional questions, please call Nintendo's Consumer Service
      Department directly at 1-800-255-3700 or 425-970-9648 for SMS. Representatives
      are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven
      days a week.

      Regards,

      Nintendo
      of America Inc.

      Customer Answer

      Date: 10/01/2024

       

      Complaint: 22346130



      I am rejecting this response because:

      I have been in contact with your customer service for almost a month, and they said they are unable to help me. Could you please escalate my request to the relevant or higher department?



      Sincerely,



      Norah Sun

    • Initial Complaint

      Date:09/13/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a game that did not work. I called Nintendo for help snd they emailed me and asked me to reply with receipts and photos of the info that came with the game snd was told I would be contacted in 24 hours. After 48 hours I received no contact. I emailed back asking for status. No reply. I called back snd they said because I emailed back to follow up it kicked it out of their system into purgatory. Now they are saying they'll get back Monday. Intried to get that game for my son's 8th birthday 6 days ago. He's special needs and hyper focused on getting this game and Nintendo is a trash company making this h*** I already had called them the same day because I needed a refund on items we bought through their store they couldn't get to work. They need a complaint filed.

      Business Response

      Date: 09/14/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *********************************************; If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards, 

      Nintendo of America Inc.

      Customer Answer

      Date: 09/14/2024

       
      Complaint: 22283848

      I am rejecting this response because: It's not even a response.

      Sincerely,

      ***** ******

    Nintendo of America Inc is NOT a BBB Accredited Business.

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