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Business Profile

Wholesale Video Games

Nintendo of America Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nintendo of America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 207 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an Nintendo switch but havent had it in over 3 years! I cancelled all subscriptions and today I have found out I am being charged every month despite not even having the switch for year and I remember talking to customer service to cancel anything I had on my switch before getting rid of it! I only figured out I have been being charged because I got an email with receipt. I looked back in my emails and I havent received any other receipt from any other month. This is so weird. I shouldnt have been Charged for all these years. Its under the email ****************** And no I wouldnt notice the charge because my kids all have Nintendo account so I get many legit Nintendo charged.

      Business Response

      Date: 09/09/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

    • Initial Complaint

      Date:09/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am on love-hate relationship with the Super *******************-up Pack for Minecraft: Bedrock Edition, made by Mojang Studios (and 4J Studios) but the mash-up pack is licensed by Nintendo, I like it because this mash-up pack gives me a ton of skin to choose from, and can do mix-and-match, but I hate the fact that it could not be made to other platforms meant that I could not use this mash-up pack on devices I like, I also hate that it was so platform restrictive, I cannot even join in my friend's world. Since I would be able to make the skins and world (but not the resource pack) from the mash-up pack working on PC myself and workaround issues I am having, both which would result in legal troubles, I need to have a totally legitimate way of getting the mash-up pack working on PC (computer) and mobile (smart devices) and be usable on cross-platform multiplayer without having to do workarounds again. I know I've contacted Nintendo Customer Support on 8/26/2024 and told me that this will be sent out but I was still not happy that by the time it "finished forwarding and was decided", I still need to do these myself when Mojang and 4J Studios and / or the licensing department could've already done that and benefited every players including me, without us risking any trouble. I think Nintendo, 4J Studios and Mojang making the Super *******************-up Pack available to ************** and mobile (smart devices) versions of Minecraft: Bedrock Edition benefit more players than harm, these include the mash-up pack being more accessible to more players, as these was legitimate and was easier to get as casual players, even those on PC and mobile. I hope these were made sooner than later. I would be happy to get the Super *******************-up Pack for use on PC and mobile versions of Minecraft if the mash-up pack was fairly priced. One of the settlement set to "Delivery" was to ask Mojang to make the Super *******************-up Pack available for players to enjoy on their PC and mobile.

      Business Response

      Date: 09/01/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************** you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 09/09/2024

      I wasn't satisfied that by the time Nintendo / Mojang / ********* makes the Super *******************-up Pack (for Minecraft) I had no way but to port the mash-up pack myself. But Nintendo has sent my feedback again, and this case is solved for now.

    • Initial Complaint

      Date:08/20/2024

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nintendo Repair ID: ******** I Send My Product For Repair is been 2 Weeks Still Havent Received The Product Back From Nintendo ************* for And Issue Broken Speaker And Sound Issue that the Sound Is low while playing Games and my product is taking a long time to be fixed and be send back to me please help

      Business Response

      Date: 08/20/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************** you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 08/20/2024

       
      Complaint: 22171436

      I am rejecting this response because:

      Repair ID Order: ********

      Because I still Haven't Received the Product Back And The Agent i Spoke today 08-20-24 and she disconnected the call she was very rude when i ask her to speak to my supervisor and my product still havent been repaired or fix and i still havent gotten the product back so i demand escalation for this issue 

       

       

       

       

       

       


      Sincerely,

      *******************************

    • Initial Complaint

      Date:08/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my order *********** is missing an item. The Nintendo 64 controller. I've spoken to your customer service multiple times and no one wants to help me. I cannot speak to people on the phone as I have a disability. Please help.

      Business Response

      Date: 08/17/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *********************************************; If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards, 

      Nintendo of America Inc.

    • Initial Complaint

      Date:08/12/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son misplaced his Nintendo Switch Serial Number **************. I have contacted ********************** support and they said they can not share the latest location or IP address without a Police report. The device was not stolen technically therefore law enforcement will not even take this report. I do not want to waste law enforcement time, so, in order for me to start my search I would need to know what was the location or IP number of the last time the device was online so we can potentially narrow it out where it was lost. I contacted Nintendo support but everyone is reading from a script and not willing to help at all.

      Business Response

      Date: 08/12/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 08/13/2024

       
      Complaint: 22128037

      I am rejecting this response because: I have contacted the business and I was told exactly what I wrote on this complaint. I am seeing additional assistance because the response I have received from the 800 number isn't acceptable. I will not waste police resources for such matter.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Pokemon keycap from an Etsy seller name "Breakwooden" but the item I receive is very poor quality, the painting is not good and the steam broke right after I used it. (I have attached some pictures).I see that this seller are selling many other Pokemon items such as Pokemon keycaps, Pokemon lamps. I don't know if it's legit or not but I want to refund all the money.Here is the link of the I item I purchased: ****************************************************************************** and here is other Pokemon item of this shop: ************************************************************ Please refund all the money, I'm really disappointed.

      Business Response

      Date: 08/09/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************** you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an Air Force Veteran who recently had a repair done. I am unhappy that I had to download game all over do to having to get a new replacement device.The SD Card I had my data backup was wipe during the setup of the New Replacement device. It would not work in the replacement and it was force to be re-formatted.I have to start my Pokemon Violet edition over. I lost all pokemon, from events and mystery gift codes.The following codes that are expired should be brought back active for another year. All the codes that are current should be extend 1 year. Basically all codes, events need to be 2026.************************************************************************************************** Also Pokemon games and data should support the cloud back up feature that is offer as part of the Nintendo switch online services. Why is none the pokemon games data being back up.Also game and data save on a switch should work an another switch especially under the same linked Nintendo account.

      Business Response

      Date: 08/06/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *********************************************; If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards, 

      Nintendo of America Inc.

      Customer Answer

      Date: 08/10/2024

       
      Complaint: 22096198

      I am rejecting this response because:

      I have called already called Nintendo's *************************** directly at ************** and spent valuable time complaining and voicing my concern. Unfortunately, all the Nintendo's *************************** did was say sorry over and over it nothing we can due.

      I do not accept the response from Nintendo. I want this mention to the highest Authority possible preferably the CEO ********************* -Nintendo of America. This memo will be getting drop in the mail in the upcoming weeks. I will continue to reach out to Nintendo even if this matter gets close by the Better Business Bureau. I will still contact Nintendo until we come to a resolution that both parties are happy with.

      What I am asking is very reasonable and realistic.

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/29/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. I have been a Nintendo customer and loyal fan for 36 years. I can't even THINK of a single problem I've had with Nintendo until now. I ordered two different retro controller sets for my Nintendo Switch. One N64 controller and one NES controller 2 pack. Order ***********. Now despite everything ***** is saying, I did NOT receive my order. I don't know where it is. I don't know where it was delivered to, I know it wasn't stolen, and I know I don't have the package. I've tried and tried to get help with this through your customer service and they're insistent it was delivered all because ***** says it was. But it was NOT. They had zero interest in taking care of me as a customer. In fact, the person I spoke with on the phone was the rudest, most condescending, arrogant person I've ever spoken to. He suggested I file a police report. First off it wasn't stolen and second millions of packages get stolen in my neighborhood alone and police never do anything about it. I'm asking and begging you to please help me with this issue. I am desperate to get my order. Thank you.

      Business Response

      Date: 07/29/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ****************************************** you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 07/30/2024

       
      Complaint: 22057952

      I am rejecting this response because:

       

      This is absolutely unacceptable! You COMPLETELY ignored everything I wrote. You didnt read it at all. Otherwise you would have known I wrote that I already contacted your customer support and they were abysmal and rude and arrogant and condescending. Ive been a Nintendo customer for over 35 years and this is how you treat me??

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/18/2024

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around 6am this morning, I bought Teenage Mutant Ninja Turtles: Splintered Fate from Nintendo's eShop. After it downloaded, I opened the game to play. Instead I was met with a "Terms of Service" agreement thst was never advertised. I don't have the patience to read through and agree to another **** contract. I am NOT clicking agree. So I backed to my console's "Home screen" and deleted the game. I tried to reach out to Nintendo, but they were closed. I set a reminder for 9am EST and waited until they opened. At 9am I set about establishing communication through their text-based "chat". I made sure to use ****** Chrome as that has my Nintendo login information stored to verify myself. Their logs will likely show as much. I was met with an automated response asking for my Nintendo Switch's serial number on the bottom of my console. I found and entered it, then asked for a refund. "****" responded and after a brief exchange, I was told to call the "Supervising Team" at a specific number. I am Disabled and said as much. He sent back a canned message for TTY /relay use. I have 5 things the ****************** recognizes as Disabilities, but I must wait 3-6 months for the ****************************** to handle my claim. I don't yet have the above service. My communication is mostly through text. And I don't have the health or patience to research more about those options. I just wanted a refund. **** reiterated. I told him to connect me to his "Supervising Team" through the same chat service, or call them on my behlaf. He refused. Then ended the conversation claiming he needed to "help" other people. He didn't help me. He just added more frustration. Buying a game I can't play through no fault of my own is a scam. I was lured with a game and given a contract instead. That's "Bait and Switch". That's Fraud. This looks poorly upon Nintendo. All I want is a refund. I have the entire conversation saved, but I don't know how to create and upload a document.

      Business Response

      Date: 07/19/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 07/19/2024

       
      Complaint: 22008062

      I am rejecting this response because: This is the exact same thing they told me yesterday. This is not a proposed resolution. This is just a soulless, automated response from what I believed was a genuinely caring company. 

      I'm so very disappointed, Nintendo. And after All you gained from me...

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned my Nintendo switch for warranty repairs. Nintendo is taking an exorbitant amount of time to complete warranty repairs, and it is substantially impacting my use of the product. At this point my switch has been at their facility for 8 days and they still do not have a technician assigned to the repair.I have contacted customer service multiple times and they have been unhelpful at best.

      Business Response

      Date: 07/17/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

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