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Business Profile

Wholesale Video Games

Nintendo of America Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nintendo of America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nintendo of America Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 208 total complaints in the last 3 years.
    • 72 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/13/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a launch Switch that I purchased in 2017 that no longer allows me to connect to Nintendo online services. I tried calling a few months ago, and spoke to a nice customer service rep who was also confused about my "ban." Because I really only use the online portion of the Switch with the *** games Nintendo provides with subscription and cloud saves for my single player games like *****, ***** and Metroid Dread. I purchased a game with a digital voucher that is sold on the eShop and a few days later my Switch could no longer access the ***. I recived a no-reply email from a "higher up team" and tried to get in contact with them through the phone and was unable to do so because of the limitations of the phone support system. I am hoping someone from Nintendo can help me figure this out as I do not want to purchase a new Switch during this recession, but enjoy using my *** subscription for the old games of my youth. I have no idea what triggered the "ban" on my system. I tried reseting my Switch to remedy the problem, and lost all of my save data that is also backed up in the cloud saves. I have 40+ physical Switch games I can prove ownership of but have no way to figure out why this is happening. I'm just looking to speak to someone who can help me fix this. Thanks

      Business Response

      Date: 07/14/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 07/14/2024

       
      Complaint: 21984775

      I am rejecting this response because:


      I already contacted their low tier support and clearly state it in my message.

      This is exactly what I mean when no one seems to read customer issues or respond after initial contact to low tier support. 


      Sincerely,

      *****************************

    • Initial Complaint

      Date:06/22/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Nintendo switch oled and it broke with 2 to 3 weeks of purchase. My son started to take it apart with a s**** driver. I called Nintendo and they said it would cost approxiamtely ****** to repair. I paid the money. We went to Fed ex and sent it out I bought the insurance. I called Nintendo about 2 weeks after and gave them the shipping number and they said it wasnt shown as received but they do business days it would probably be entered in within the next 2 days. I got busy and figured there were just backlogged. I called them in June and I saw on my computer that it was not listed as received in. They did not have the tracking number I had already given them on my prior call. I had to call the fed ex store and get the tracking number and it was shown as delivered and it had been signed for by a Nintendo employee. Nintendo refused to give me a new counsel and told me to talk to Fed ex and file a claim. I filed a claim with Fed ex and it was denied because Nintendo had signed for it. The paperworks shows I bought $500 worth of insurance. When I purchased the Nintendo Switch Oled I bought a warranty. Then I got a membership. This cost around $600.00 Nintendo can give me $600 or a Nintendo Switch Oled counsel with a warranty just like the one I bought. Nintendo offered to give me back the repair money but they will not replace the Nintendo Switch Oled Counsel. The membership is meaningless. All the games are bought are meaningless. I was told the membership was on a hold status. I could have bought my son something else. This is theft. The item I sent was stolen or lost by someone in their company. They need to pay.

      Business Response

      Date: 06/23/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 06/29/2024

       
      Complaint: 21887545

      I am rejecting this response because: It is an auto generated response. I have already previously talked with them and they refused to give me my money. Please get a real letter with a real response from them in writing. I need your help.

      Sincerely,

      *******************

    • Initial Complaint

      Date:06/14/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Nintendo switch that we own in mint condition will not turn on after a system update. A common issue with this gaming device, they are expecting us to pay a repair fee when the gaming device was working perfectly fine prior to system update. We pay good money for these systems to not be forced to pay unnecessary repairs fees! On top of that, customer service thinks it's ok to hang up on their customers. How is this customer service?!

      Business Response

      Date: 06/15/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 06/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********************

    • Initial Complaint

      Date:06/14/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I SENT IT BACK AND YOU STILL NEVER REFUND ME NOW FOR Order # *********** AND Order # *********** AND YOU STILL NEVER REPLAYED TO ME NOW. I'M NOT CALLING YOU NOW.

      Business Response

      Date: 06/14/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************** you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 06/15/2024

       
      Complaint: 21851904

      I am rejecting this response because: NO HELP AT ALL NOW.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:06/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a long standing digital account with ********************** that had hundreds of dollars of software games downloaded onto it. I can provide the receipts and dates of payments for them if need be, although Nintendo should have those records.A 3rd party somehow gained access and deleted my Account. I did not notice the emails Nintendo was sending regarding the deletion until I tried to log into my account and it was no longer there. Now Nintendo says they cannot reinstate the Account, or reinstall the games they have records of me having bought. I would at least like the digital downloads that they can have records of reinstated.

      Business Response

      Date: 06/11/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *********************************************; If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards, 

      Nintendo of America Inc.

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They will not let me change my email into my Nintendo switch account no matter what info I provide them. This is f ridiculous. What the is this that Nintendo was on this is a security risk a major security rise to its customers. Am Sueuing them this is a major red flag thousands of dollars are at risk and there not willing to help how as a country do we allow us time and time again?I have uploaded a photo even proving on there end they know am the owner

      Business Response

      Date: 06/05/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *********************************************; If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards, 

      Nintendo of America Inc.

      Customer Answer

      Date: 06/05/2024

       
      Complaint: 21800512

      I am rejecting this response because I have contacted you guys multiple times and you refuse to help even with the information that you guys wanted you told me to email it because my bank was weird you have refused  to respond via email The email is attached to the rejection as long with the employees name that I was on the phone with. Ive also attached to My phone call history to show that Ive been multi times I called three times yesterday the first one was a guy named **** now a person named ****** you have refused help even when all the info is provided required to change the email I am pretty thats illegal I have tired being patient but you guys are not helping. Ive been nice on the phome and still nothing  and on your end the reference  is 240521-003166 if you look it up on your system, you will find it. This is not right. This is not how you treat a customer that spent thousands of dollars in the eshop and brought every switch model This is sad and you guys need to stand up in honor your email change I gave you multiple proof. What else do you want for you guys to do the job instead of some generic response?


      Sincerely,

      ****** ******************* *****

    • Initial Complaint

      Date:06/03/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an invitation to join the Nintendo-US.com platform as an Agent fulfilling orders to help merchants increase sales on the Nintendo e-commerce online platform and earn commission by completing tasks, in April 2024. A task is made up of 40 orders, which entitles the agent to withdraw any earned commission. Commission is higher for package orders with multiple items. Where the package order is above the account balance, the agent is required to increase the balance by paying money into the work account, confirming the order, and completing the task. The agent is then able to withdraw the earned commission as well as the amount paid in by the agent to increase the account balance. When I completed my last task which had 6 package orders and an earned commission of $10,082.18, **************** (CS) informed me that because it took so long for me to raise the money I needed to complete my orders, my credit score on the platform had dropped to 87% and I would have to pay in the sum of $7,500.00 in order to increase my score and be able to withdraw the total sum of $27,748.18, made up of the earned commission in the sum of $10,082.18 and the sum of $17,666.00 that I paid into the work account over time.I borrowed approximately $17,000.00 from financial institutions as personal loans but even after updating my credit score, I was unable to make any withdrawals because CS is insisting that I pay an additional sum of $11,000.00 into the work account, prior to receiving either the earned commission or any of the money I borrowed to fund the work account, as tax. CS is also refusing to issue a statement showing earnings and deductible tax they are deducting from my earnings.My account ID is ************ with invitation code is ******* and I received the invitation from ************************* with account ID ************ and invitation code *******.

      Business Response

      Date: 06/04/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *********************************************; If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards, 

      Nintendo of America Inc.

      Customer Answer

      Date: 06/04/2024

       
      Complaint: 21796543

      I am rejecting this response because:

      The contact details provided by the company is for persons who are having issues with their consoles and need hardware support. 

      I have already called the number provided and they were unable to support me because they do not deal with agents who have invested money for the purpose of selling Nintendo games and accessories on the Nintendo-us.com platform. 

      Kindly use your good office to initiate a refund of all the money I paid into the work account with ID ************ and payment of the earned commission of $10,082.18 less applicable tax alongside a statement of earnings (W2 etc.) that can be submitted to the **** Thank you. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/13/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid for product on the nintendo store that i can no longer access. I have tried over and over to contact support to merge my accounts or move all the games to one account. But they said i had to login and log out. The logging in and out CAUSED MY ACCOUNT TO BE BANNED FROM NINTENDO!!. I WANT THEM TO FIX THIS. They have the ability to join accounts or move games.

      Business Response

      Date: 05/14/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ********************************************; If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards, 

      Nintendo of America Inc.

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a new controller for my sons Nintendo switch and its defective. Nintendo is refusing to replace it at no cost.

      Business Response

      Date: 05/03/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************** you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 05/03/2024

       
      Complaint: 21662057

      I am rejecting this response because:
      I already went to the support site and spoke to a representative and wasnt given a replacement to their defective product as requested. 

      Sincerely,

      *********************

    • Initial Complaint

      Date:05/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a nintendo switch online account for my teenage kids to use and i wanted to remove the supervised/restricted status on account. I called in to get help with doing that, and the agents I spoke with were very rude and obnoxious. Instead of walking me thru how to obtain the goal, they wanted to interrogate me as to why I wanted to remove that status and what age the kids were, and what they were playing. Frankly, that isnt Nintendo's business. I am there father, and I paid for this account. I do not need Nintendo's permission to parent my kids.

      Business Response

      Date: 05/01/2024

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************** you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

    Nintendo of America Inc is NOT a BBB Accredited Business.

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