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Business Profile

Collections Agencies

Convergent Outsourcing Inc

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Convergent Outsourcing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 553 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt and I dont have a contract with Convergent Outsourcing, they did not provide me with an original application that I have requested.

      Business Response

      Date: 08/02/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to the law, my rights have been violated. 15 USC **** 602A I have the right to privacy. 15 USC **** 604A states a consumer reporting agency can not furnish a account without my written instruction. 15 USC 1692C 169B Acquistion of location information. 15USC ****s-2A.

      Business Response

      Date: 08/01/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:07/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Akaniyene **** Experian , Transunion, Equifax ****************************************************************** 07/25/2022 Investigation Request Letter Date of Birth: Oct, 20 **** SS#: XXX-XX-3403 To Whom It May ******** I received a copy of my credit report with the intention of trying to improve my credit and take care of my responsibilities and noticed a few accounts that I wanted a little more explanation on. I am not saying they are reporting right or wrong. I am just saying that I am not 100 percent sure if they are. I also read something called the Fair Credit Reporting Act where it said by law, I had rights to challenge anything I am not sure is accurate. Some of the people reporting things on me, I have never heard of which made me write to you all. Are you familiar with something called 15 U.S.C. Sec. 1681i(a)? I heard that if you cant provide proof, these accounts must be deleted. Well I want these accounts deleted if they are not 100 percent right and correct. So, could you please check on these and get back with me? I saw on a Credit Site and Board where this lawyer said you have 30 days to complete this investigation. Please investigate the following accounts and remove them if anything is missing or not correct on them. Type of *******: Bankruptcy: Case Number: 141618TJC Action Requested: Please provide proof that its reporting correctly from the Court House and not a third party and delete if anything is incorrect. Collection *******: ********************** ******* Number: *********** Please investigate if every piece of information is correct. If not, please remove it from my credit report.Collection *******: American Collections E ******* Number: ************ Please investigate if every piece of information is correct. If not, please remove it from my credit report.Collection *******: Convergent Outsourcing ******* Number: ********** Please investigate if every piece of information is correct. If not, please remove it from my credit report.Co

      Business Response

      Date: 08/02/2022

      Dear Akaniyene ****,

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

    • Initial Complaint

      Date:07/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My rights Have been Violated as per the following:15 U.S. Code ****a - Definitions; rules of construction 15 U.S. Code ****a Section 602a - Definitions; rules of construction 15 U.S. Code ****a Section 604a Section 2 15 U.S. Code ****c - Communication in connection with debt collection

      Business Response

      Date: 07/29/2022

      Dear **************,

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

    • Initial Complaint

      Date:07/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COMPANY VIOLATED "FCRA" SECTION 623 "FURNISHING OF INFORMATION", REPORTING outdated account over 6yrs old , id fraud account, never used "GAS SOUTH" Aug 2021, $164.00, not my account

      Business Response

      Date: 08/01/2022

      Dear ******************,

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

    • Initial Complaint

      Date:07/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complain is due to the negative marks made by your company on my credit file. I would be willing to accept this debt if it were mine and upon Validation and Proof of Claim but its not mine and theres no way that you can validate it. So let it be known that I am requesting full validation of this debt. I demand that you take action to this matter because it is causing me a lot of stress lately. Please remove this negative account in my credit report. The value of my credit worthiness is at stake.

      Business Response

      Date: 08/02/2022

      Dear *********************,

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

    • Initial Complaint

      Date:07/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to Convergent and they sent me a debt in the mail, so I told them to validate the debt. They have failed to do so since then. I reached out to ****** and they stated they do not see my account in their system. I sent a letter to all 3 credit reporting and Experian has failed to remove this. The other 2 companies have resolved the issue and removed this from my credit report.

      Business Response

      Date: 08/01/2022

      Dear ******************, 

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

    • Initial Complaint

      Date:07/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C

      Business Response

      Date: 08/01/2022

      Dear ********************,

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I viewed a printout of my credit record and found some errors. I believe that these items are damaging my credit file and costing me too much time and money every year. These disputed accounts were claimed to have been accurate or verified. DISPUTE REASON: "CONTRACTS WERE CANCELLED" "NO CONTRACT EXIST" These accounts are still inaccurate and need to be corrected or deleted as soon as possible; Here are the things that I want to be verified as accurate:Alleged Creditor: CONVERGENT OUTSOURCING Alleged Original Creditor: TMOBILE *** Debt Collectors Account Number: ****** Alleged Debt Amount or Balance: $158.00 **************************************** ************************************************ Cc: FEDERAL TRADE COMMISSION *****************************************************************************

      Business Response

      Date: 07/29/2022

      Dear Ms. *********************** responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter dated 06/04/2022 alleging I owe a debt. I apologize, I do not have the exact date of receipt of this letter. I wrote my own letter in response within a few days of receiving it (my letter is dated 06/21/2022). In my letter I was excruciatingly clear to NOT CALL ME. I got a call today from them. As far as I know, this is illegal and I am within my rights to seek legal actions. However, I am willing to overlook such actions in the event that this alleged debt, which I was disputing anyway, is absolved. In my letter, I also sought specific information regarding the alleged debt in an attempt to validate the debt. To the best of my knowledge, with the limited information on the letter I received from them I do not owe this debt? So given that the alleged debt should be in a dispute status, I should not be called anyway. I did not receive any information for validation purposes in response either.

      Business Response

      Date: 07/29/2022

      Dear ********************,

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

      Customer Answer

      Date: 07/29/2022

       
      Complaint: 17611981

      I am rejecting this response because: 

       

      "In response to this complaint, we will mail ******************** documents obtained from Sprint, validating the
      balance that they state is owed. Convergent Outsourcing can confirm that we have ceased phone calls on
      behalf of this account. We will update the disputed status of the account to the credit bureaus with accuracy."

       

       I specifically and purposefully explicitly requested significantly more information than simply that. I specifically used the langauge "including but not limited to", leaving the door open for even MORE information than the specific documents I cited in my original dispute. Anything less than the specific documentation I requested and I will not remotely consider paying a single ***** and just letting it age out (I'm allegedly already 2 years in,....by law its 7 years). 

      Sincerely,

      *************************

      Business Response

      Date: 08/09/2022

      Dear ********************,

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

    Convergent Outsourcing Inc is NOT a BBB Accredited Business.

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