Health Savings Administrators
Navia Benefit SolutionsHeadquarters
Reviews
This profile includes reviews for Navia Benefit Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 45 Customer Reviews
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Review fromAlison S
Date: 03/27/2024
1 starAlison S
Date: 03/27/2024
Very hard to submit claims and get them approved. Everything is denied with a blanket letter it is hard to see which claim it is that is denied. **************** takes a long time to get back to you and even denies $20 copays.
Navia Benefit Solutions
Date: 04/01/2024
Hi ******,
We're sorry to hear you've had a difficult time getting your claims approved. We understand how frustrating that can be. We would appreciate another opportunity to help you get your claims approved. Please reach out to our customer service team at **************************************************************.
Review fromAlex N
Date: 03/24/2024
1 starDenied 90% of my legitimate claims. I have resubmitted other requested documents, but still denied saying need more info. I paid my deductible for my insurance, isn't that proof enough? SMFH.Review fromJohn K
Date: 03/15/2024
1 starJohn K
Date: 03/15/2024
Terrible experience. Submitted claims for hearing aids and a dental appointment. Clearly eligible with receipts from the provider. Tried substantiating 2x only to receive insufficient and not eligible. Super difficult to get them on the phone. Next option legal route and work with my HR team to resolve. Definitely will voice my xp with my employer to seek an alternative moving forward.Navia Benefit Solutions
Date: 03/18/2024
Hi ****,
We're sorry to hear you've had some difficulties getting reimbursed and understand your frustration. We would appreciate the opportunity to resolve this for you, please call us at ************.
Review fromKate C
Date: 01/16/2024
2 starsKate C
Date: 01/16/2024
I was told FSA Reimbursements get deposited on Tuesdays and it is a week turn around. It is more than this and it varies. So I call every time I want my money. They get the second star because the customer service person has been polite and able to process the claim while I briefly hold. But I should not have to call every time for them to process a claim.We now are to get debit cards. This would solve problem above I would think. Well it has been showing as "requested" for 6 weeks. I called 2-3 weeks ago and was told they processed it. It should arrive then. Well here I am and still nothing. This shouldn't be that hard. They are just processing which means a series of steps done by the deadline THEY set. Not happening, If they can't process claims, they should not be in business HR managers run. Do not use for your employees sake.Navia Benefit Solutions
Date: 01/19/2024
Hi ****, we are sorry to hear you've had delays in your reimbursements and receiving your debit card. We have had longer than normal turnaround times the last month or so. We greatly appreciate your patience and are glad you had good experience with our customer service reps.
Review fromJessica M
Date: 01/13/2024
1 starJessica M
Date: 01/13/2024
They're like any insurer: they default to "no." No to annual eyeglasses, no to devices for collecting data for managing blood sugar, no for "stocking up" (?!?) on items you need if you have money at the end of the year.At this point, there is NO WAY there is an actual tax benefit using Navia FSA.Navia Benefit Solutions
Date: 01/16/2024
Hi *******, we're sorry to hear that you've had difficulties getting expenses reimbursed. We know how frustrating it can be when you can't use your funds. Most of items you listed are eligible expenses, but may need additional documentation to be approved. We highly encourage you to reach out to our customer service department at ************************************************************** to speak with a benefit expert so we can get those items processed for you.Review fromAnnette D.
Date: 01/03/2024
1 starAnnette D.
Date: 01/03/2024
I have had nothing but problems, trying to navigate the Navia system the past 2 years.I can find the instructions on how to, but am still not able to find where to submit a claim.When I call in for help, the wait time is 20 minutes.The A I phone system tells my 4 different balances that I find impossible to understand, HRA, HSA, Merc, etc. I ended up losing money I contributed, as well as what my employer contributed.It has been a nightmare for me.Navia Benefit Solutions
Date: 01/04/2024
We're sorry to hear that you've had issues submitting a claim. We are experiencing a higher than normal wait time seeing as it's the beginning of the year for many participants. We would highly suggest you visit our *********** - ********************************************************. You can find walkthrough tutorials on how to submit a claim. Hope this helps!Review fromDavid A
Date: 11/21/2023
2 starsDavid A
Date: 11/21/2023
If this company (Navia) owes you money, hope and pray. It's like trying to draw water out of a rock. I was on their COBRA for a couple of months, my employer switched to a different COBRA company, so I had an extra month and a half payment to Navia that was supposed to be refunded back to me. This refund process has been a battle and is still ongoing. I must admit their agents or account associates are nice and courteous, I feel bad for them because the company itself is run poorly and isn't transparent with clients. I was told verbally and by email that a supervisor would return my call. I got no callback and still waiting for my refund.Navia Benefit Solutions
Date: 11/22/2023
Hello *****, we're sorry to hear that you've not had a great experience with us. We understand how frustrating it is to deal with a less than ideal circumstance. I have forwarded your review to our COBRA management team, they will be reaching out to work towards a solution.
Review fromRobert M
Date: 11/10/2023
1 starRobert M
Date: 11/10/2023
This company needs to be investigated. They have denied multiple claims erroneously. When I did finally reach a representative they agreed and yet there was no follow up. It seems that their goal is to make money on the float as well as to keep denying claims so that users forfeit their money when the new year starts. A class action suit should be started soon.Navia Benefit Solutions
Date: 11/13/2023
We're sorry to hear you've had issues with being reimbursed, we understand how frustrating that can be. We appreciate you sharing your frustration and will share it with our management team. We would appreciate the chance to make this right.Review fromANGELA R
Date: 07/18/2023
1 starANGELA R
Date: 07/18/2023
Truly awful. They lead first with denials , the customer service is rude and doesn't seem to know or understand the rules. It shouldn't ALWAY take hours of phone calls and time to get reimbursed for a $35 ******* treatment and other really clearly eligilbe health expenses. Other reviews have used the words "Inefficient" "Unresponsive" "terrible" I don't disagree. My company used another benefit service for years and I never had a bad experience. With them, every interaction is at best "inefficient" and genreally just awful.Navia Benefit Solutions
Date: 07/21/2023
We deeply regret to hear about your disappointing experience with our service, and we sincerely apologize for any inconvenience or frustration you encountered. At Navia, we strive to provide exceptional customer service and ensure that all eligible health expenses are processed promptly and efficiently. It is disheartening to learn that we fell short of meeting your expectations. We understand the importance of quick reimbursement for eligible expenses, and we apologize for any delays you faced in this process. Our team is continuously working to improve our procedures and streamline our services to avoid such issues in the future.
We sincerely apologize for not meeting your expectations, especially when you compare your experience with that of our competitor. We acknowledge that we have work to do in ensuring that every interaction with our service is seamless and positive.
If you would be willing to give us another chance, we promise to do everything in our power to ensure a better experience. Please feel free to reach out to our customer support team directly, and we will work diligently to resolve any outstanding issues and provide you with the level of service you deserve.Review fromMani S
Date: 04/10/2023
1 starMani S
Date: 04/10/2023
Inefficient and and unresponsive when it comes to resolving customer complaints. Have been calling them multiple times for more than month regarding a check I had sent them. They have not been able to locate it for more than 45 days and worse they didn't have an explanation about what was going on.Navia Benefit Solutions
Date: 04/12/2023
Hi ****, we're sorry to hear you've not received the customer service we strive for. A manager would like to speak with you about this to get further information, please call us at ************** so we can work towards a resolution.
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