Health Savings Administrators
Navia Benefit SolutionsHeadquarters
Reviews
This profile includes reviews for Navia Benefit Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 45 Customer Reviews
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Review fromEna S
Date: 10/09/2024
1 starEna S
Date: 10/09/2024
I've been submitting the same claim for 3 years for a medical treatment abroad. The first year that I submitted in 2022 I called them before to see what documents they need to approve this reimbursement. So me and my husband have been summitting the same documents requested for 3 years. This year claim was approved for my husband and denied for me. I called them and now they are saying they need a different kind of documents to approve mine. So looks like rules changed just for me or their employees are not trained enough to be approving/ rejecting correctly.
Navia Benefit Solutions
Date: 10/11/2024
Hello Ena,
We're sorry to hear your claim was denied. We know how frustrating that can be. Please work with our customer service team to get them the proper documentation so we can process it properly. We appreciate your patience.
Review fromLouis R
Date: 10/04/2024
1 starI have Cobra through Navia--they have held my premiums and have not sent them nor my eligibility since the end of May to Premera--at this point going back and forth with Premera pointing the finger at Navia and vice versa I have to seek an attorney. I am not getting anywhere with claims being paid by Premera because Navia says I am delinquent on payments even though I have a copy from the portal showing my payments made as well as my credit card statements. Navia's emails says they have me as active but yet Premera says I am not because Navia has to given them my eligibility status. I am beyond frustration and will advocate for myself by contacting an attorney to handle this moving forward. Completely unacceptable-I will let my previous employer know as well that the company they chose to handle their cobra is not doing their job nor sending payments to the insurance companies.Review fromKelly M
Date: 08/26/2024
1 starKelly M
Date: 08/26/2024
NAVIA ***** CLAIM ******** IS STILL OUTSTANDING. NAVIA IS HOLDING MY $282.88 HOSTAGE. AMOUNT WAS APPROVED. I WAS TOLD THAT IT WAS MISSED DURING THE CHECK RELEASE...WOULD BE CORRECTED THE NEXT DAY.THE AMOUNT WAS APPROVED ON 8-6-24. WE GET REIBURSED DAILY. TODAYS REPORT FROM NAVIA: "NO CLAIMS FOR REIMBURSEMENT." IT IS NOW 8-26-24...NOTHING RELEASED. I AM SENDING EMAILS DAILY...SOMETIMES MULTIPLE TIMES A DAY. THIS IS UNACCEPTABLE. SOMEONE TAKE CHARGE AND FIX THE PROBLEM. UGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGNavia Benefit Solutions
Date: 08/28/2024
Hello *****,
We're sorry to hear that you've had an issue with getting reimbursed. We know how frustrating that can be. I have forwarded your complaint to our management team. They will reaching out to you to resolve this error.
Review fromAnne A
Date: 08/09/2024
1 starAnne A
Date: 08/09/2024
Absolutely terrible. Second time this year that the ******** FSA reimbursement just stopped reimbursing, despite me making automatic contributions through my employer. The last time this happened, it took 1.5 months to resolve. Get your s*** together. People arent signing up for this because they have disposable income.Navia Benefit Solutions
Date: 08/12/2024
Hi ****,
We're sorry to hear that there has been an error in processing your ******** FSA reimbursements. Please know we are actively looking into this and working on a solution. We appreciate your patience in this matter.
Review fromSteven B
Date: 07/18/2024
1 starSteven B
Date: 07/18/2024
Beware. They bury the fact that if you don't use the money you set aside for medical expenses within a year it goes to the the plan administrator. I don't know what idiot thought up this scheme, but it's a big shock when you try to use the funds you thought you had available.Navia Benefit Solutions
Date: 07/19/2024
Hi ******. Yes, Flexible Spending Account (FSA) plans have a use-it-or-lose it clause. The federal government has set up this stipulation to ensure participants use their funds. FSA plans do have optional features such as carryover and ***** periods to alleviate the possibility of losing your unspent funds. We're sorry that you were not informed of how these plans work and that you were unable to use your funds at the end of your plan year.Review fromCharlie H
Date: 07/18/2024
1 starCharlie H
Date: 07/18/2024
I'm so glad that my employer decided not to use Navia anymore. Its always such a pain to get reimbursements (regular/FSA) via Navia. I always have to submit my receipts 3-4 times just to get it reviewed. Navia really needs to hire competent workers who can review the receipts. If you can't even see the date/amount/service in the receipt which are clearly in BOLD, whats the point. Navia shouldn't be allowed to do business.Navia Benefit Solutions
Date: 07/19/2024
Hello *******. We're sorry to hear that you had complications getting reimbursed for your FSA expenses. We appreciate you bringing this to our attention and will use your feedback to enhance our processes.Review fromDS W
Date: 07/01/2024
1 starDS W
Date: 07/01/2024
Navia is the worst company to use as a COBRA adminsitrator. Clearly the BBB and the State Attorneys General need to get involved. I am on autopayment, yet just about every month for the last three months going, my insurer (CIGNA) terminates my coverage. I don't know if it's becuase NAVIA is not paying them or what, but getting them on the phone is worse than pulling teeth. You call, enter your verification information, then get told you are being transferred. A series of about 20k annoying beeps, and a message that will tell you more than 10 minutes, sticks you back into a loop. sometimes it will go down to 8, back to 10, over 10. Clearly it is not a legit countdown, and they NEVER come on. Worse than this attrocious customer service, they cannot seem to get their one job right. A month ago they confirmed to me and CIGNA that we were covered. This month. Just my wife is covered. And regardless it is terminated.Navia Benefit Solutions
Date: 07/08/2024
Hello,
We're sorry to hear you've had such a difficult time with your COBRA benefits. We understand that this is incredibly frustrating. I have forwarded your feedback to our COBRA **************** manager so we can work on our processes and reduce call hold times.
Review fromJon P
Date: 05/29/2024
1 starJon P
Date: 05/29/2024
My card keeps getting declined despite having full balance. I think it's not activated so I email customer service. They send me a phone number and it puts me in the most insane scam of an IVR experience I've ever been in. They try and give me a free monitoring device, have a fake agent they transfer you to that is clearly a recording but they claim to be a person, then push you into like 10 consecutive cross-sells without ever being able to reach a service rep or skip. This is insaneNavia Benefit Solutions
Date: 05/31/2024
Hi ***, thank you for bringing this to our attention. We're sorry to hear of your experience and want to assure you that activating your debit card should not trigger a scam experience. We would suggest you reach out to customer service again to confirm you received/called the correct number. We will use your review to ensure that our IVR experience is smooth and credible.Review fromNorman D
Date: 04/11/2024
1 starNorman D
Date: 04/11/2024
Navia *** Mastercard - 1st couple uses declined...Navia says merchants don't support their card Took a child to pediatric urgent care & then tried to pick up a script at a major grocery store chain pharmacy last night. Navia declined both charges despite their being plenty of money in there. We called Navia and they are saying the places we used it don't support their card type....if that's true how was the vendor able to run their card and get to the point of being declined on Navia's side which shows in the Navia site. Their card type is Mastercard which is supported at the vendors....we've had multiple previous *** cards without issue. Wondering if anyone knows how to resolve this or has experienced this. Up until this point we've been using up some remainder on a previous *** card at the same locations. Will reimburse through their website it just defeats the purpose of the *** card and is a frustration for my partner.Navia Benefit Solutions
Date: 04/15/2024
Hi ******,
We're sorry to hear you had issues using your card at several merchants. You can to use the debit card at any merchant using the Inventory Information Approval System (IIAS) and at any medical providers who use the MasterCard system. You can also use the debit card at any 90% rule merchants. You can find out more information about this IIAS and merchant rule here: ************************************************************************************************************. You can also submit a reimbursement claim through the participant portal to get access to your HSA funds. If you have any questions, please contact as at **************************************************************.
Review fromNathaniel W
Date: 04/05/2024
1 starNathaniel W
Date: 04/05/2024
It's...honestly amazing that a business can be this bad at the one thing that they do.Navia (for my purposes as a COBRA user) is a payment company. You pay them, they pay the healthcare provider. The literal only thing they need to do is contact you if there are payment issues.They have now failed to do this TWICE. The first time, fine, maybe that's just me. I tried to set up automated payment, and it didn't work (despite having shown a confirmation screen when it was first set up). But I didn't know that. They defaulted (without telling me) to physical mail only, and because I travel a lot and rarely get physical mail, I didn't get the notifications that a payment hadn't worked. So the first I heard about it was my *provider* telling me coverage had been cut off. The only way I could have known about it would have been to log in, unprompted, and find the pdf copy of the physical letter they sent me buried several menus deep.Bad, but okay, fine. I went through a lengthy appeals process and got my coverage back. And I made real, *real* sure that I changed that default to getting emails instead of physical mail.So imagine my surprise when, six months later, the exact same thing happens again. I went and checked. Yes, I *had* changed the notification preferences. No, I had not received any email of any kind from them since my last confirmed payment. And no, I hadn't even gotten physical mail from them, either - until the PHYSICAL MAIL cutting off my coverage again, which I only knew to log in and check because of the *last* time this happened. And because I appealed with them the first time, they can't appeal again, leaving me without coverage.I expect better communication than that with my takeout order, much less my healthcare. Employers, for the love of god, PLEASE look elsewhere.Navia Benefit Solutions
Date: 04/08/2024
Hi *********,
We're sorry to hear that you've had issues with our system, communications, and maintaining COBRA coverage. We understand how frustrating that is. We would love the opportunity to make this right - please contact our COBRA customer service team directly at 1-877-920-9675 or [email protected].
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