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Business Profile

Class Action Settlement Administrator

JND Holdings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 153 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/29/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently request your intervention in what I believe is an unjust and obstructive process related to my claim for compensation under the Equifax Data Breach Settlement. I am a victim of the 2017 Equifax data breach, and I have experienced undue delays and barriers in seeking compensation for the expenses and time I have spent addressing the fallout from this breach.Despite my efforts to submit a claim under the Extended Claims Period, the claim administrator has unjustly denied my claim for money spent and time spent as a result of the breach, citing insufficient or incomplete documentation. This notice, however, fails to substantiate the reasons for my claims denial or to explain what additional documentation is required, leaving me in a position where I am unable to recoup the significant costs and losses incurred through no fault of my ****** response to the denial, I have made multiple attempts to provide the necessary documentation, but the settlement administrator continues to fail in addressing my claim in a timely and appropriate manner. The failure to substantiate or properly process my claim further exacerbates the damage I have already suffered from the breach.The negligent handling of this settlement process by the administrator and Equifax is both unacceptable and unfair to consumers like myself. I am being denied rightful compensation due to no fault of my own, while Equifax, the entity responsible for the breach, continues to avoid accountability for the harm it has caused. This delay in processing my claim is not only causing unnecessary financial and emotional distress, but also preventing me from receiving the compensation that I am rightfully entitled to under the terms of the settlement agreement.I am requesting that you immediately investigate this matter and hold the responsible parties accountable for their failure to properly administer the Equifax Data Breach Settlement claims process,

      Business Response

      Date: 06/10/2025

      JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation,Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at **********************************************************************************.

      ****** ************ filed two Initial Claims Period claims and one Extended Claims Period Claim.

      **Initial Claims Period Claims**

      In connection with her Initial Claims Period Claims, Ms. ************ requested 7.5 hours of Time Spent and the Alternative Compensation Payment/Cash Payment.  She was approved for both the 7.5 hours of Time Spent and the Alternative Compensation Payment/Cash Payment.  Accordingly, on December 19, 2022, she was issued a pre-paid card for $18.42 to her email address on file. Due to the leftover Settlement Funds, she was also eligible for an Additional Pro Rata Payment of $18.59 via pre-paid card, which was emailed to her email address on file on December 18, 2024. 

      **Extended Claims Period Claims**

      In addition to her Initial Claim Period claims, Ms.************ filed an Extended Claims Period claim online on July 9, 2023, and requested 10 hours of Time Spent.  She did not provide any documentation with this claim. Because the total hours requested across her various claims (her Initial Claims Period claims and her Extended Claims Period claim) exceeded 10 hours, documentation was required (as per Settlement procedures and protocols).

      Accordingly,on March 10, 2024, she was issued an Incomplete Claim Notice for No Documentation which allowed her 30 days to supplement and provide documentation. She did not respond to this Notice until August 9, 2024 (after the 30-day deadline).  As a result, she was approved for 2.5 hours of Time Spent (to reach the 10 hour self-certified maximum) and on December 9, 2024, was issued a pre-paid card to her email address on file for $4.40 representing this amount. Due to the leftover Settlement Funds, she was also eligible for an Additional Pro Rata Payment of $3.72 via pre-paid card, which was emailed to her email address on file on December 18, 2024. 

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was one of many victims named in Class Action Lawsuit Number 219-CV-00298-DBP filed in District Court in **** entitled CFPB v. Lexington Law. The Judge ruled in favor of the Class and ordered Lexington Law to pay $9 M to the Victims ($419 per person). JND Legal Administration was hired shortly thereafter to administer the checks to the Victims. however, I never received my check. (Please see photos attached of my CFPB Complaint # ******-20225385 for a full explanation of the issues I'm having with JND Legal Administration).I've been waiting since the beginning of the year for a check and JND Legal Administration needs to fix their mailing mistakes by reissuing a new check and sending it to me ********************** so they're not in Contempt of Court, and so I am Paid!See CFPB COMPLAINT # ******-206-7085 below for full details.Thank You Sincerely,***** CHARACTERS STILL REMAIN, BUT NOTHING LEFT TO SAY GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

      Business Response

      Date: 06/09/2025

      This matter has been resolved.

    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was contracted to administer payments from a class action lawsuit. The employees are rude, disrespectful and unhelpful. Each time a request for updated information is sent, they send an email requesting the same information previously submitted. When you call on the phone they are rude, snappy and unhelpful.

      Business Response

      Date: 06/09/2025

      JND Legal Administration is a Settlement Class Action Administrator.  We administer hundreds of class actions each year.  We need more information from Ms. ************** to know which matter she is referring to so that we can address her concerns and questions. 

    • Initial Complaint

      Date:05/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February I received an email notice from **** that I had 30 days to update my claim for final review and settlement amount. I reviewed the claim number and ID number that JND ********************** and BCBS GAVE me and observed only 1 year of premiums was listed. I furnished updated documents from the other 10 years within the 30 day period through their own portal. Since 03/03/25 I have repeatedly left emails and updates but can only find out my claim is " under review". I was issued a ticket # ******* to go with my claim. It has been 3 months and still no response. This settlement money is sitting in an account earning hundreds of thousands of dollars each month in interest while the administrator delays payment to hundreds of people like myself. No one will contact me and the site is not updated. Another legal company should be appointed to replace or assist *** as they obviously cannot handle this large class settlement.

      Business Response

      Date: 05/07/2025

      JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. 

      The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).

      Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. More information regarding claim payments is available in the Proposed Plan of Distribution, Question 8 of the Long Form Notice, and Section D of the Settlement Agreement.  Each of these documents can be found on the Settlement website noted above.

      Because,as per Court Order, the distribution in this case will be on a pro rata basis,no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute received by ***.

      Customer Answer

      Date: 05/10/2025

       
      Complaint: 23298267

      I am rejecting this response because

      So essentially it will take decades for all of the 6.8 million claims to be fully resolved before payouts will be made. Most of the affected class will be dead by then. How is that justice? 

       






    • Initial Complaint

      Date:05/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ACCORDING TO 15 USC 1681N (A)(1) ANY ACTUAL DAMAGES SUSTAINED BY THE CONSUMER AS A RESULT OF THE FAILURE OR DAMAGES OF NOT LESS THAN $100 AND NOT MORE THAN $1,000; I WANT ONE THOUSAND PER VIOLATION OR REMOVE ACCOUNT!

      Business Response

      Date: 05/05/2025

      JND Legal Administration is a Class Action Settlement Administrator.  It is unclear why this complaint was directed to JND.  

    • Initial Complaint

      Date:05/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ACCORDING TO 15 USC 1681N (A)(1) ANY ACTUAL DAMAGES SUSTAINED BY THE CONSUMER AS A RESULT OF THE FAILURE OR DAMAGES OF NOT LESS THAN $100 AND NOT MORE THAN $1,000; I WANT ONE THOUSAND PER VIOLATION OR REMOVE ACCOUNT!

      Business Response

      Date: 05/05/2025

      JND Legal Administration is a Class Action Settlement Administrator.  It is unclear why this complaint was directed to JND.  

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was apart of the ************* Settlement and have been attempting to request a check reissue as my address changed prior to check distribution. I have been unable to get any update and continue to be read a script requesting patience as check reissues occur every 2 months. I sent an email request in late January and was advised that I should be receiving an update soon however after numerous calls and no resolution I believe this company is deliberately avoiding check reissues. Ive been in contact with several other consumers having the same issue. There is no support or escalation assistance, what am I to do? I just spoke with a representative named Gabby regarding an escalation and she reiterated the same script the representatives give upon callingWHO IS IN CHARGE AND CAN GET THIS HANDLED?

      Business Response

      Date: 04/18/2025

      *** is the third-party administrator appointed by the ************************************ to administer the redress matter involving Lexington Law and ****************. *** has received Ms. ******* request for reissue and the check is in processing.  We anticipate that it will be mailed in May. In addition, we reached out to Ms. ****** directly and provided contact information in the event she has any further questions.  

    • Initial Complaint

      Date:03/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted JND Legal Administration several times to check the status of my claim under the Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP at ************** and via email at *********************************** and no one will pick up and answer or reply back. I have checked the website and all it says "in review" with no other info. I also sent email below and no reply. To: "***********************************" Sent: Friday, November 15, 2024 at 03:16:59 AM CST

      Business Response

      Date: 03/31/2025

      JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court.  Included in the Courts Settlement orders are provisions expressly retaining continued and exclusive jurisdiction over the matter, the parties, the class, and the administration of the Settlement.  As a result, the Court overseeing the specific Settlement is the proper forum for handling disputes.

      The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved.

      Claim determination notices are being emailed on a rolling basis. The deadline to dispute Total Premiums Paid and/or Total Administrative Fees Paid is 30 days from when the notice is sent to the Claimant. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).

      We can confirm that Mr. ****** has filed a claim and that his claim is under review.

      Customer Answer

      Date: 04/01/2025

       
      Complaint: 23134341

      I am rejecting this response because the company did not answer any questions such as the status of the claim and when the claim will be paid. Also the company did not explain why they did not respond to the email that was sent or why no one is answer the customer service line:

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a member of the Blue Cross Blue Shield settlement and have received notice of the amount of premiums I paid which will be used to determine the amount of compensation I am entitled to. My complaint is about how ******* is handling the timing of the distribution. All appeals were resolved in August 2024 and I am wondering what the hold up is. *** never responds to any of the forms of contact they have provided. The phone is never answered and emails are never answered. I would like a definitive answer about the timing of distribution. What responsibility does *** have to ***** the members of the class action informed?

      Business Response

      Date: 03/28/2025

      JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court.  Included in the Courts Settlement orders are provisions expressly retaining continued and exclusive jurisdiction over the matter, the parties, the class, and the administration of the Settlement. 

      The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved.  Claim determination notices are being emailed on a rolling basis. The deadline to dispute Total Premiums Paid and/or Total Administrative Fees Paid is 30 days from when the notice is sent to the Claimant. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).

      Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the ************************* was fully insured or self-funded. More information regarding claim payments is available in the Proposed Plan of Distribution, Question 8 of the Long Form Notice, and Section D of the Settlement Agreement.  Each of these documents can be found on the Settlement website noted above.  Because, as per Court Order, the distribution in this case will be on a pro rata basis, no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute received by JND.

      Customer Answer

      Date: 03/28/2025

       
      Complaint: 23126321

      I am rejecting this response because:
      I am aware of the particulars around the how the amount of individual distributions are determined. My issue is lack of transparency from *** about the timing of the distributions. The website does not offer any timely updates, nor is it possible to speak with a person who may have more information; the phone goes to voicemail and emails are never answered. I would think that keeping the parties involved apprised would be part of what *** is being paid to do. *** did not answer my question, they just reiterated information that is never updated. What is the time line?
      Sincerely,

      ***** *******

      Business Response

      Date: 04/07/2025

      Settlement procedures and distribution are dictated by the Court Orders.  Because, as per Court Order, the distribution in this case will be on a pro rata basis, no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute received by ***.

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against JND Legal Administration concerning their handling of my claim in the Blue Cross Blue Shield Settlement.On January 30, 2025, I received an email from JND Legal Administration regarding my claim. The email stated that they had determined my Total Premiums Paid and/or Total Administrative Fees Paid for the settlement, and provided a link to review the determination.Upon reviewing the information at ***********************************************************, I found that the Total Premiums Paid amount was significantly incorrect. I immediately submitted a dispute through their online portal, as instructed, with all necessary supporting documentation to demonstrate the correct amount.Since submitting my dispute, I have received no confirmation of receipt, no updates, and no communication whatsoever from JND Legal Administration. I have made multiple attempts to contact them via email to inquire about the status of my dispute, specifically on February 24, 2025, and March 5, 2025. Neither email has received a response.This lack of communication and failure to address my dispute is unacceptable. The deadline for disputing the determined amounts was 30 days from the email date, and I adhered to this deadline. I am concerned that my dispute is being ignored and that my claim will not be processed correctly.I am requesting the Better Business Bureau to assist me in resolving this issue. Specifically, I am requesting that JND Legal Administration:Acknowledge receipt of my dispute.Process my dispute in a timely manner.Update my claim with the correct Total Premiums Paid amount.Provide regular updates on the status of my claim and dispute.I have attached copies of the initial email from JND Legal Administration and any relevant documentation I submitted with my dispute.Thank you for your assistance in this matter.

      Business Response

      Date: 04/08/2025

      JND Legal Administration (JND) is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court.  Included in the Courts Settlement orders are provisions expressly retaining continued and exclusive jurisdiction over the matter, the parties, the class, and the administration of the Settlement.  As a result, the Court overseeing the specific Settlement is the proper forum for handling disputes.

      The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).

      Claim determination notices are being emailed on a rolling basis. As noted, the deadline to dispute Total Premiums Paid and/or Total Administrative Fees Paid is 30 days from when the notice is sent to the Claimant. We can confirm that we received Zheyuan Lis dispute. When she submitted her dispute online, she received a confirmation page.

      Because, as per Court Order,the distribution in this case will be on a pro rata basis, no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute received by JND.

      Customer Answer

      Date: 04/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Zheyuan **

    JND Holdings, LLC is NOT a BBB Accredited Business.

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