Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JND Holdings, LLC has 4 locations, listed below.

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  JND Holdings, LLC

  1201 2nd Ave Ste 3400 Seattle, WA 98101

• 

  JND Holdings, LLC

  PO Box 91390 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91354 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91329 Seattle, WA 98111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23, 2022 I submitted the online refund request for Brut Classic Deodorant at the following website https://www.brutsurerecall2022.com/en and received refund request number PZ6QT-WB4D3. The online refund request form was confusing to fill out, because it did not specify whether or not to separately note the details of each item (in my case, the details of each purchase of 19 total cans of Brut Classic Deodorant 10oz). In my specific case, I purchased 19 total cans of Brut Classic Deodorant 10oz, and on March 25, 2022 emailed JND Legal Vice President of Operations ************************* a **** attachment of multiple pages of receipts to the online refund request form. Since I most likely purchased a higher than average quantity of this product than most claimants, and have receipts as proof of purchase, the reason for the e-mail of March 25, 2022 was to ensure that my refund request will be properly processed and the number of total number of cans and purchase price accurately noted. For verification, I have also attached the same **** file to this complaint form. 16 cans had a Lot number of ***** and 3 cans had a Lot number of *****. In June 2022, I called the ************** number on the recall website and the agent was unable to inform me of when I would be receiving payment. It has been over 5 months since my claim was submitted and I provided all the necessary verifiable receipts and documentation of my purchases (included in the **** below) and I have yet to receive reimbursement for the recalled products that I purchased. I would like to have my refund claim processed expeditiously.Thank you.

  Business Response

  Date: 09/06/2022

  JND Legal Administration is the Refund Administrator for the Coppertone Voluntary Recall for Select Products.  JND received an initial refund claim from ******************** and then a duplicate claim the following month.  The submission of this duplicate claim caused a delay in the processing of his claim.  We have reviewed the duplicate claims and spoke with ******************** on September 2, 2022 to confirm the duplicate claim was submitted in error and could be disregarded.  Now that the duplicate claim has been resolved, ******************** refund will be included in the next group of refunds issued.  ******************** had no further questions once we confirmed the status of his refund claim by telephone.

  Customer Answer

  Date: 09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 09/30/2022

  Dear BBB,
  
  Per the instructions received in the ************* "If this complaint has not been resolved to your satisfaction, or if the business fails to follow through with the agreed resolution, please notify BBB.  I am writing to inform you that I have not received the promised refund from the company. 
  
  Sincerely,
  *********************************

  Business Response

  Date: 10/04/2022

  We recently received the funds for his group of claims and will make sure his claim is paid in the next group. 
  
  His refund claim payment will be mailed this month.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We completed the requirements for the MB Blue tec settlement, claim #PBDFK-C2HQ8 submitted 6/02/21. We recieved a NOYICE OF DEFICIENT CLAIM letter dated 4/22/22 stating that we failed to provide proof of ownership. Additional ownerhship materials were uploaded to the website including Bill of Sale.We have contacted the the administrator several times and all we get is canned responses. They can not give us any answers to when the settlement will be paid.

  Business Response

  Date: 09/01/2022

  After ******************** submitted additional documentation, her claim became complete and was validated.  Yesterday, JND mailed ******************* a check in the amount of $2,711.25 to the address in her record.

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been communicating back and forth with this company for months about a check (no. ******) made out to my deceased father, **********************. This company has repeatedly put me off about reissuing the check in my name even months after I sent them the required paperwork stating that I am the executor of his estate. Now they are saying they sent the check and cannot resend it but I never received a check.

  Business Response

  Date: 08/19/2022

  JND Legal Administration (JND) is serving as the Class Action Settlement Administrator in the In re: ************** Ignition Switch Litigation, Case No. 14-MD-2543 (JMF) class action settlement.  On December 18, 2020, the Federal District Court entered the Final Order and Final Judgment approving the Settlement on a final basis.  On October 19, 2021,the Parties filed a Joint Status Report Regarding Class Settlement Payments.     
  
  ************** submitted his claim online for a 2010 Chevrolet Cobalt (VIN *****************).  Pursuant to the Court documents and the Joint Status Report, his settlement check was issued on November 23,2021.  On November 30, 2021, JND received an email from *******************,daughter to *******************, informing of her fathers death, providing supporting documentation, and requesting the check be reissued.  Accordingly, on January 27, 2022, JND reissued the check to ******************* or *********************, both listed in the documentation provided as Mr. ****** heirs, and mailed it to the address on file.  On or after February 19, 2022, the United ********************* returned the check as undeliverable, without forwarding address information. 
  
  In accordance with the Court documents, the final deadline for a Class Member to request a check reissue was May 20, 2022, and thereafter,JND will fulfill its escheatment obligations.  Specifically, Class Members who fail to deposit their original checks within 90 days after the check issue date or, if applicable, their reissued checks within 30 days after the reissued check date forfeit their settlement benefit, and their settlement payment will be escheated to the State in which the Class Member resides.  (See paragraph 24 of Exhibit A to the Joint Status Report.)  The deadline to deposit the check and the escheatment provision was included with each Class Members check.
  
  On August 15, 2022, **************** contacted JND to inquire about her reissued check.  She was informed that the check had been reissued in January 2022 as requested, that the deadline for any further reissue had expired, and that the funds will be escheated to the state in which the Class Member resided. 
  
  The escheatment process has not yet been completed.
  
  As the third-party Settlement Administrator, JND is continuing to fulfill its duties and responsibilities ordered by the Court in connection with the above-captioned matter.  As a result of the foregoing,we respectfully request that this matter be closed.

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim Number: D8PYAL4HFR We completed the requirements for the MB Blue tec settlement successful on 05/17/2021. We have contacted the the administrator several times and have been assured the payment is in the works and our filing is complete! On April ******* we receive a deficient letter and added the missing paper shortly after. Calling on July 20 2022 we have not been given an answers to when the settlement will be paid. The people at JND call center refuse to give their full name and just answer vague and make it impossible to follow up.On the contrary every call to JDN requires a full disclosure of all your information just to be able to ask a simple question.

  Business Response

  Date: 07/26/2022

  **************** filed her claim on 5/17/21; however, she did not provide all required documentation. She was notified of her deficiency and responded with the missing document on 6/13/22. Her claim is now complete and set to be paid next month in our next round of distribution.