Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JND Holdings, LLC

  1201 2nd Ave Ste 3400 Seattle, WA 98101

• 

  JND Holdings, LLC

  PO Box 91390 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91354 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91329 Seattle, WA 98111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am part of the Equifax channel Beach settlement I have sent all my forms in numerous of times that they asked me to these people are telling me that they sent me emails and I have confirmation that I did not receive I mailed my documents into the to find out a month later they're sending them back like the place was vacant another telling me that there's nothing they can do about it and my credit is still homeboy it's not been fixed and I paid out of pocket again not signed all documents and I have proof of all documents I sent

  Business Response

  Date: 04/08/2025

  JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation,Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at **********************************************************************************.
  
  ***** ******** filed an online Extended Claims Period claim in connection with the Equifax matter. He requested Time Spent and Money Spent and provided documentation with his claim.  However, it was insufficient to support the amounts claimed, as a cellphone, printer,internet services and undescribed mailings are not covered under the Settlement provisions.  On December27, 2024, he was issued an Extended Claim Incomplete Claim Notice for Insufficient Documentation.  He did not respond to the Notice, and his Money Spent claim was Denied.  He was approved for 10 hours of Time Spent.  On March 28, 2025, he was mailed a check to his mailing address on file for the 10 hours of Time Spent.  Regarding his credit report, he may reach out to Equifax at ************ or visit their website at ******************************.

  Customer Answer

  Date: 04/12/2025

   
  Complaint: 23114989
  
  I am rejecting this respons because

  
  

  **April 12, 2025**

  
  

  **Equifax Claims Resolution Department  

  [Equifax Address or Settlement Office Ad

  
  

  **Subject:** Dispute of Extended Claim Incomplete Notice and Insufficient Settlement Payout

  
  

  Dear Equifax Claims Resolution Team,

  
  

  I am writing to formally dispute the recent handling of my Extended Claims Period claim in connection with the Equifax data breach settlement. I have complied with every requirement provided in your claim process, including submitting forms, providing recorded telephone conversations, and mailing in the requisite documentation. Despite my exhaustive effortsand despite substantial evidence demonstrating the legitimacy of my out-of-pocket expensesthe response I received is unacceptable.

  
  

  On December 27, 2024, I received an Extended Claim Incomplete Notice citing insufficient documentation for my Money Spent claim, which includes legitimate, qualifying out-of-pocket losses incurred as a direct result of the data breach. I provided detailed evidence, including proof that I was directed to mail documents from an abandoned building (as corroborated by photographic evidence) and clear records that demonstrate the steps I took to protect my identity. My documentation clearly establishes that expenses such as cellphone charges, printer costs, internet service fees, and mailing expenses were incurred solely due to the breach and are directly related to the required recovery actions. These expenses are, by all accounts, qualified under the Settlement provisions.

  
  

  Furthermore, I categorically reject the inadequate payout of $17 that was issued. This nominal amount does not reflect the true burden of my incurred costs, nor does it come close to compensating for the additional financial and credit repair burdens I have had to bear. Moreover, my credit report remains unresolved, which only adds to the ongoing harm inflicted upon me due to the mishandling of my personal information.

  
  

  Given these points, I respectfully request a full re-evaluation of my claim with particular attention to the following:

  
  

  1. **Verification and Reconsideration of Out-of-Pocket Losses:**  

     I insist that the documentation I provided substantiates my Money Spent claim, and I request that all eligible expenses be reviewed accordingly. The losses incurred are genuine, directly attributable to the breach, and should be recognized as qualifying under the settlement guidelines.

  
  

  2. **Adjustment of the Settlement Payout:**  

     I do not accept the mere $17 payout. I expect a payout that accurately reflects both the time spent and the quantifiable out-of-pocket expenses I have documented, as well as an acknowledgment that my credit report issues have yet to be fixed, further highlighting the extent of the damage.

  
  

  3. **Correction of Credit Reporting Issues:**  

     In addition to the financial recompense, I request immediate steps to correct ongoing inaccuracies on my credit report, as these continue to adversely affect my financial standing.

  
  

  Please confirm receipt of this dispute letter and inform me of the next steps in your review process. I look forward to a prompt resolution that adequately addresses and rectifies these discrepancies. Should further documentation or clarification be necessary, I am prepared to provide additional supporting materials.******* **********  
  [Your Address]  
  [City, State, Zip Code]  
  
  **April 12, 2025**  
  
  **Equifax Claims Resolution Department**  
  [Equifax Address or Settlement Office Address, if available]
  
  **Subject: Formal Dispute of Settlement Offer and Notice of Intent to Pursue All Legal Remedies**
  
  Dear Equifax Claims Resolution Department,
  
  I am writing to formally dispute the recent handling of my Extended Claims Period claim in connection with the Equifax data breach settlement. I have complied with every requirement stated in your processincluding submitting all required forms, providing recorded telephone conversations, and mailing documentary evidence. Despite my extensive efforts and the substantial supporting documentation, I have been denied a fair evaluation of my out-of-pocket expenses and been offered a nominal payout that is grossly inadequate.
  
  I categorically reject the insufficient settlement amount of $17 and unequivocally dispute the denial of my Money Spent claim. My documentation clearly demonstrates that the costs incurredincluding cellphone charges, printer expenses, internet services, and mailing related expensesare directly attributable to the breach. These expenses fully qualify for reimbursement according to your published Settlement provisions. Furthermore, the ongoing issues with my credit report underscore that I have not been given a fair chance to resolve the full scope of the damage inflicted upon me.
  
  In light of these facts, please be advised that if Equifax does not reconsider my claim in its entiretyensuring a just and equitable review of all qualified expensesI will pursue every legal remedy available to me. I am fully prepared to take this matter to court and seek relief to the full extent of the law. It is my firm belief that my rights, as outlined in the Settlement terms and under applicable consumer protection laws, have not been respected.
  
  I urge you to re-examine the comprehensive documentation I have provided (which includes verifiable records, photographs, and recorded communications) and to take immediate steps to correct my credit report as required. I expect a prompt, thorough, and fair resolution. Failure to address this matter satisfactorily will force me to escalate my dispute through legal channels.
  
  Please confirm receipt of this letter and provide details on how you plan to proceed with the re-evaluation of my claim.
  
  Sincerely,
  
  ******* **********  

  
  

  Thank you for your prompt attention to this serious matter.

  
  

  
  

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Cross Blue Shield individual settlement has not been paid to claimant class. *** offers no information, no methods of correcting premium amounts paid and will not answer telephone. Settlement was resolved in October 2024 and all court issues are done . Case started in 2013 but ***** has received settlement money. And no one at *** will explain why or even talk. Emails generated useless responses which are already on claims website. The settlement class wishes for answers, timeline, information required and settlement funds released per court agreed documents. *** was paid 100 million dollars to manage this. If they are understaffed or unable to meet the needs there should be penalties.

  Business Response

  Date: 03/25/2025

  JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court.
  

  The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved.

  We can confirm that Mr. ***** filed a claim.  Claim determination notices are being emailed on a rolling basis. The deadline to dispute Total Premiums Paid and/or Total Administrative Fees Paid is 30 days from when the notice is sent to the Claimant. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23111802
  
  I am rejecting this response because:the response gave no new information. All of the response is on the website and give zero updates. The data needed to dispute premium amounts and what qualifies has never been posted. The calculation for payout is not hurried. JND legal is being paid 100 million to administer the payout which should provide enough to expedite payouts to claimants. 2 years waiting,4 years since start. It can and should be handled with expedited efficiency. 
  Have all the emails and notices for claim amount disputes been sent out? When will calculations for sending payments begin? What is expected timeline for payout? 
  Sincerely,
  
  ******* E *****

  Business Response

  Date: 03/28/2025

  Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. More information regarding claim payments is available in the Proposed Plan of Distribution, Question 8 of the Long Form Notice, and Section D of the Settlement Agreement.  Each of these documents can be found on the Settlement website noted above.  Because, as per Court Order, the distribution in this case will be on a pro rata basis, no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute received by ***.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23111802
  
  I am rejecting this response because:
  The information needed to dispute premium amounts has never been given. The documents or forms that would be acceptable to adjust the premium paid . Therefore, claimants are sending pages of documents for review that are not valid or relevant,this prolonging this process. Long form does not list what qualifies as dispute evidence 
  Sincerely,
  
  ******* E *****

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to urgently request your intervention in what I believe is an unjust and obstructive process related to my claim for compensation under the Equifax Data Breach Settlement. I am a victim of the 2017 Equifax data breach, and I have experienced undue delays and barriers in seeking compensation for the expenses and time I have spent addressing the fallout from this breach.Despite my efforts to submit a claim under the Extended Claims Period, the claim administrator has unjustly denied my claim for money spent and time spent as a result of the breach, citing insufficient or incomplete documentation. This notice, however, fails to substantiate the reasons for my claims denial or to explain what additional documentation is required, leaving me in a position where I am unable to recoup the significant costs and losses incurred through no fault of my ****** response to the denial, I have made multiple attempts to provide the necessary documentation, but the settlement administrator continues to fail in addressing my claim in a timely and appropriate manner. The failure to substantiate or properly process my claim further exacerbates the damage I have already suffered from the breach.The negligent handling of this settlement process by the administrator and Equifax is both unacceptable and unfair to consumers like myself. I am being denied rightful compensation due to no fault of my own, while Equifax, the entity responsible for the breach, continues to avoid accountability for the harm it has caused. This delay in processing my claim is not only causing unnecessary financial and emotional distress, but also preventing me from receiving the compensation that I am rightfully entitled to under the terms of the settlement agreement.I am requesting that you immediately investigate this matter and hold the responsible parties accountable for their failure to properly administer the Equifax Data Breach Settlement claims process.

  Business Response

  Date: 03/19/2025

  JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation,Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at **********************************************************************************.
  
  **** ******** filed an online Extended Claims Period claim on January 22, 2024,requesting both Time Spent and for Money Spent.  He provided documentation with his claim, but it was insufficient to support the amounts claimed.  On December 27, 2024, he was sent an Extended Claims Incomplete Claim Notice for Insufficient Documentation (Money Spent & Time Spent). He responded to the Notice but he still did not cure the claims deficiencies.  Accordingly, on March 12, 2025, he was issued an Extended Claims - Money Spent Whole Denial Notice with an Approved Time Spent Notice.  He has until April 11, 2025, to Appeal this Money Spent Denial.  

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ************* Was Exposed through Equifax 2017 Data breach. for Years it has been affecting my life, since my awareness of their misuse and negligence . I have on numerous occasion contacted Equifax Informing Them of this Breach and its Voilation of The **** ,FTC,GLBA and CISA Codes Including but are not limited to: 15 USC 1681 15 USC 45 15 USC ********* Security Exchange Act of 1934- 15 USC 78j ***** Rule 10b-5 and Last 6 USC 1501. Severely Accounts were open using Equifax data Breach, I have ****************** Hardship Vai Denial of Credit Cards, Denial Of Business loan and Line of Credit. I have Spent Thousands Trying to Repair Thier Damage Done. I contacted Equifax dispute and was told that they will be issuing me A Settlement and ********************************** All Which I have yet to received, and file before the Deadline. most importantly they are in direct violation of both 15 USC 1681b(2) and **** Section 605B, being that I did not give my consent to neither furnish on mybahlf

  Business Response

  Date: 03/19/2025

  JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation,Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at **********************************************************************************.
  
  The deadline to file Initial Claims Period claims passed on January 22, 2020. The deadline to file Extended Claims Period claims passed on January 22, 2024.  We do not have any timely claims filed by ******* ****** in connection with this matter.  

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing this complaint against JND Legal Administration for the In re MacBook Keyboard Litigation Settlement for their failure to acknowledge or process my valid settlement claim, despite my timely efforts to resolve the issue.Key Details of the Complaint:Settlement Background:The In re MacBook Keyboard Litigation Settlement received preliminary approval on November 28, 2022, with claims due by March 6, 2023.I submitted my claim in September 2021 (via mail) believing it to be part of this settlement process, as I experienced the defective keyboard issue outlined in the case.Administrators Response:The administrator stated my September 2021 submission was unrelated because official claim forms were not available until after November 28, 2022.They claim they cannot locate my submission, despite my documentation of follow-up attempts Issues Raised:Lack of Clarity: The settlement process was not clearly communicated to class members prior to November 2022. My early submission reflects confusion about how to participate.Inconsistent Treatment: Another claimant, ******* ******, filed around the same time (September 2021) and received their settlement, while my claim remains unresolved.Poor Communication: The administrator ignored multiple follow-ups and failed to provide guidance on resolving the discrepancy.

  Business Response

  Date: 03/14/2025

  The In re MacBook Keyboard Litigation Settlement received preliminary approval on November 28, 2022.Notices to potential Class Members were completed in January 2023. As the Claim Form and Notices were not available until after preliminary approval, any claim mailed in "September 2021" would have been unrelated to this Settlement. 
  
  Further, based on the information provided, we are unable to locate a claim submission from Mr. ******* A claim must have been submitted by March 6, 2023, to be eligible to receive a payment.

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23056250
  
  I am rejecting this response because:
  Thank you for your response. I would like to clarify the following:  
  
  1.  September 2021 Submission- I submitted documentation of my defective MacBook keyboard in September 2021 via mail to your firm and to *****
  - This submission was intended to initiate a claim for compensation, which I believed would later align with the *In re MacBook Keyboard Litigation Settlement*.  
  - Please confirm whether early defect reports (like mine) were incorporated into the settlement process or if I was required to re-submit a claim post-November 2022.  
  2. Discrepancy with ******* ******* Claim: ************** September 2021 submission was accepted, why was mine disregarded? Please provide the criteria used to validate his claim.  
  3. Request for Resolution:
  - I am happy to re-submit any required documentation to comply with the March 6, 2023, deadline retroactively.  
  - If this is not possible, please explain the appeals process for late claims or exceptions. 
  
  
  Furthermore , I was never notified to file a new claim. 
  
  
  I look forward to your prompt resolution.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/17/2025

  JND Legal Administration is the Court-appointed settlement administrator for the class action lawsuit captioned  In re MacBook Keyboard Litigation, No. 5:18-cv-02813-EJD (N.D. Cal.)(the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court.  The most current updates and information regarding the Settlement can be found on the Settlement Website (***********************************************).
  
  As previously noted, the Settlement did not receive preliminary approval until November 28, 2022. Notices were sent out pursuant to the Courts Orders and Settlement Agreement in January 2023. The Notice explained the lawsuit, the Settlement, the legal rights of class members, what benefits were available, who is eligible for them, and how to get them.  Claims had to be submitted by March 6, 2023 to be eligible for payment.
  
  Mr. ****** did not submit an eligible claim during the relevant time period in connection with this Settlement.  

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23056250
  
  I am rejecting this response because: I am writing to formally appeal the resolution of my complaint against JND Legal Administration, the claims administrator for the *In re MacBook Keyboard Litigation Settlement*. While I appreciate the BBBs efforts to mediate this matter, **** response fails to address critical discrepancies in their handling of my claim. I respectfully request a reinvestigation of this issue for the following reasons:  

  1. **** Contradictory Treatment of Claims**  
  JND asserts that claims submitted before November 28, 2022, are invalid because the settlement process had not yet begun. However, ********* ********, a fellow claimant, submitted a claim in September 2021 (the same timeframe as my submission) and received payment. This inconsistency directly contradicts JNDs stated protocols and raises serious concerns about:  
  - Unfair administration: Why was Mr. ******* claim approved while mine was dismissed under identical circumstances?  
  - Lack of transparency: *** has refused to provide documentation or criteria explaining this discrepancy.  
  

  2. Misleading Communication About Claim Deadlines
  JND claims I did not submit a claim by the **March 6, 2023, deadline. However:  
  - I submitted documentation of my defective keyboard to ***** in September 2021, which I reasonably believed would initiate a claim process.  
  - *** never notified me that my early submission was invalid or that a new claim was required post-November 2022. This lack of communication deprived me of the opportunity to re-submit by the 2023 deadline.  
  

  3. Request for BBB Intervention  
  I urge the BBB to:  
  - Compel JND to provide proof of ******* ******* claim approval (with redacted personal details) to verify their inconsistent application of settlement rules.  
  - Investigate whether *** failed to notify early claimants like myself about the need to re-submit claims after November 2022.  
  - Address JNDs failure to communicate with me despite multiple follow-ups
  
  The BBBs mission to ensure ethical business practices is critical in holding companies like *** accountable for unequal treatment and poor communication. I trust you will reconsider this matter and advocate for a fair resolution.  
  
  
  If further clarification is needed, please contact me

   

  Thank you for your time and attention.  
  
  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of the Equifax data breach and am still awaiting my payment for redistribution of funds to claimants for my extended claim from completing extended claim before Jan *******. I contacted the real Equifax data breach settlement 2 months ago via email and was told they would send my email on record with prepaid card for the settlement to my email on file. That email was compromised from their data breach but I still have access and monitor. They never sent the email again. I had deleted it as I thought it was spam. I successfully received a prepaid card original payment in 2023 and followed all directions for redistribution of funds for valid claims. I got 2 emails in Nov 2024 and Dec 2024 but never received what the Equifax data breach settlement administrator promised to do, which is send the email again as I had deleted it thinking it was spam/phishing. Now, I got a voicemail from a scam number posing as the Equifax data breach settlement administrator at **********. It is not even my correct name and left no last name. This is not the phone number for the Equifax data breach administrator when I looked it up. Appears to be yet another scam. Still awaiting my payment for my valid claim after being promised via valid email contact they would resend it and this is more proof of their incompetency. I attempted to update my address and asked for it to be mailed but they never updated my address. This scam/phishing call is terribly frustrating after the real Equifax data breach administrator settlement still has not issued my redistribution of funds for my valid claim and all the damage done from the Equifax data breach has been a nightmare.The court appointed Equifax data breach settlement administrator is listed as JND Legal Administration.

  Business Response

  Date: 03/11/2025

  This matter has been resolved with Ms. *********

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  This issue has been resolved. They were very helpful finally  
  

  Thank you. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a settlement check was told from ******** where this business bank that the check was written wrong tried calling the issuer of the check spoke to a supervisor ******* last name letter starts with a M as she told me couldnt get her last name also several times spoke to a ******* well these two who assisted me kept telling me the problem is being noted with escalations to be fixed also the names mentioned were giving out a lawyer ****** office number as a **** to fix the problem I called this number which was given ************ answering person stated they are giving u a wrong number because they dont handle the check part which the mentioned answering person tried emailing JDN to let them know they cant help the people in the lawsuit and get other info of how to help and whats going on I been going to the bank since Jan 8 2025 only to be swindled around by this business it fixing this problem 3 locations of Citibank and 10 trips in total

  Business Response

  Date: 03/05/2025

  *** is unable to respond to this complaint and there is insufficient information.  It is unclear what Settlement matter she is referring. 

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 23020969
  
  I am rejecting this response because:the check is attached stating which settlement in case it is the ****** v **** ******* Strip Search case case #**-CV-1649-SVW see attached check 
  
  Sincerely,
  
  ********* ********

  Business Response

  Date: 03/10/2025

  JND Legal Administration (JND) was appointed to serve as the Settlement Administrator in the class action matter captioned ******, et al. v. Sheriff ***** D. ****, Case No. 2:10-cv-01649-SVW-JEM (U.S.D.C., ******************************).  Settlement administration procedures and protocols are dictated by the Courts Orders and the Settlement Agreement which was approved by the Court. Further information can be found at ********************************** .
  Ms. ******** reached out because she was having difficulties cashing her check.  When we reached out to her regarding a check reissuance, she informed us that she was working with Class Counsel on this matter, and further, she requested that we (JND) never call her again.

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23020969
  
  I am rejecting this response because:I was told by a ******* to call the class number to fix the problem of cashing the check unfortunately they are not involved with fixing the problem them there selves emailed called n experienced the not getting no answers while I was telling them jdn is putting there problem off on you guys so they reached out to them I asked ******* herself to not call me back because of the many rude  unnecessary results to help me cash this check I was only told by class that u have time until April 8 for this problem to be fixed so closer to that than u can have a check reissued but this small situation is really been only in the hands of a ***************** my point in all this the Jdn kept telling me that they are working with ******** to fix the problem so my understanding was there that were just giving me the runaround thats why I asked particular ******* dont call me because Ive requested supervisor or higher *** all I wasnt to do is cash my check! I have until April 8 to cash its numerous people going thru this but the Jdn number ******* are basing things off of what they think n not know I just want my check cashed so was the checks printed wrong we are given no answers thats why I reached out to BBB is the checks printed wrong good? Can the check be cashed? What is going on with the checks? Can u Jdn answer that! Whats going on here?
  
  Sincerely,
  
  ********* ********

  Business Response

  Date: 03/14/2025

  *** has reached out directly to Ms. ******** and resolved.

  Customer Answer

  Date: 03/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  See Attached email pdf from *** promising to just reissue new check! Will reopen new complaint after the promise timeframe of new check if it isnt received by the 3 week timeframe thanks BBB for ur mediation of help to the public!
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In regards to a Blue Cross Blue Shield settlement.I paid premiums on my Blue Cross Blue Shield coverage for over ********************************************************************************************* regards to this class action. However, I received an email indicating I would only receive approximately $35 and that they cannot find my premiums for the last 10 years. I called and left a message for this firm also emailed, but I have yet to receive any response in regards to my refund settlement.

  Business Response

  Date: 03/14/2025

  ********************* relates to a class action matter captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406,N.D. Ala., Master File No. 2:13-cv-20000-RDP which is pending in the United States District Court for the Northern District of Alabama Southern Division.  *** was appointed to serve as the Claims Administrator in this matter. Settlement administration procedures and protocols are dictated by the Courts Orders and the Settlement Agreement which was approved by the Court.JND may only pay claims that meet the requirements set forth in the Settlement Agreement and Court Orders. Further information can be found at ******************************************.
  
  JND has had multiple communications with Ms. ****** directly regarding this matter since the filing of this complaint.

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a class action suit against Blue Cross Blue Shield of CA. ******** ******, owner of JND Legal Administration [administrator for payouts] is refusing to pay me the $28,014.84 that is owed to me. When I received notification of the $40.79 that I was being paid, I was livid & immediately filed a dispute on the web site: **********************************************************, uploading the documentation to support my claim. I also contacted ******** ******, however, she is refusing to pay me the correct dollar amount. Others have experienced the same based on her negative, on line reviews. She was compensated since case was settled, however, she refuses to pay me.

  Business Response

  Date: 02/27/2025

  JND Legal Administration was appointed to serve as the Claims Administrator in connection with the matter captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala., Master File No.2:13-cv-20000-RDP pending in the United States District Court for the Northern District of ************************** Settlement administration procedures and protocols are dictated by the Courts Orders and the Settlement Agreement which was approved by the Court. Further information can be found at ****************************************** . 
  
  Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. More information regarding claim payments is available in the Proposed Plan of Distribution, Question 8 of the Long Form Notice, and Section D of the Settlement Agreement. Each of these documents can be found on the Settlement website noted above.
  
  Ms. ****** received a claim determination notice, which gave her the chance to dispute the determination. She submitted her dispute on February 10, 2025. Her dispute is under review. No distribution will be made until there is a final resolution of all determinations and disputes that could potentially impact the Claims Payments.

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22966897
  
  I am rejecting this response because: ******** ****** was ready to pay me a ridiculous $40.79 immediately. I provided to her all of the documentation supporting the correct amount that is owed to me. Why do I now have to wait to receive the proper dollar amount of $28,014.84? What is the delay? 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/03/2025

  As previously noted, Ms. ****** received a claim determination notice, which gave her the chance to dispute the determination. She submitted her dispute on February 10, 2025.

   

  More information regarding claim payments is available in the Proposed Plan of Distribution, Question 8 of the Long Form Notice, and Section D of the Settlement Agreement, available on the Important Documents page of the Settlement Website (**********************************). Please note that Total Premiums Paid or Total Administrative Paid is not how much a Claimant will receive. Total Premiums Paid and/or Total Administrative Fees Paid will be used in calculating a Settlement payment.  Individual payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums you paid to one or more of the Settling Defendants during the class period, and whether your insurance was fully insured or self-funded. 

  Customer Answer

  Date: 03/04/2025

  Complaint: 22966897
  
  I am rejecting this response because the owner, ******** ******, only wanted to pay me $40.79 which is insane. If I do not receive $28,014.84 shortly (I provided support documentation to her), I will contact Judges R ***** ******* and **** Elsa ********* She is stalling on paying me the correct amount. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was hired by Equifax to distribute settlement funds from an Equifax Data breach. I received an email that my prepaid card would be sent via email in mid Dec 2024. The email never came and I was directed to run in circles to try to get another card issued. I called and followed up 5 times with the last call the representative stated that a supervisor has not yet reviewed the request. That was 5 days ago.

  Business Response

  Date: 02/19/2025

  JND Legal Administration reached out directly to Ms. ****** and resolved her concerns.  She has direct contact information to follow up further, if necessary.