Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JND Holdings, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JND Holdings, LLC

  1201 2nd Ave Ste 3400 Seattle, WA 98101

• 

  JND Holdings, LLC

  PO Box 91390 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91329 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91354 Seattle, WA 98111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding *************** voluntary recall (claim # PFCUA-G9547). I have not yet received this settlement payment and asked the team to reissue my check to my address on file ******************************************************************* back in July 2022. They never reissued my check and have still not send me the payment after multiple months

  Business Response

  Date: 01/06/2023

  We received a telephone call from ************ in June 2022 indicating that he had not received his refund payment. We informed him that the refund payment had been sent by mail and that all requests for reissue of refund payments must be received in writing.  To date, we have not received a written request from ************ to reissue his refund payment.  We tried reach out to him by telephone and have been unable to reach him. His refund reissue request can be mailed to Coppertone Voluntary Recall for Select Products, c/o JND Legal Administration, P.O.Box *****, **************************

  Customer Answer

  Date: 01/06/2023

  Complaint: 18646550
  
  I am rejecting this response because: I have already mailed the class administrator in writing as per their request to reissue my check  to my updated address provided in this complaint
  I am not sure why they are saying they have not received the reissue request in writing. This complaint which is put in writing should also provide clear provide documentation to the class admin that i am requesting the reissue of the check. If they can provide an email i can send a request there as well. So i encourage them to do the right thing and mail the settlement payment
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/20/2023

  We have received Mr. ***** refund check reissue request and will mail his check reissue as soon as possible. 

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the western digital settlement (claim # PL9BW-RJKS2). I have not yet received this settlement payment and asked the team to reissue my check back in Oct 2022. They never reissued my check and waited for 2 months without responding. Now they are finally sending me an email that 6 months is up for check reissue This is clear issue from class admin to prevent claimants from receiving their check

  Business Response

  Date: 12/27/2022

  Claimant Kissan Naiks check is being reissued this week to his updated address (which matches the address below). The reissued check will be void 30 days after reissue and should be deposited promptly. 

• Initial Complaint

  Date:12/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Equifax Breach Settlement Claim of PHCX3GW4QZ says via the website that it has been paid on 12/19. It has not been paid because I do not have any emails from them. The latest email I received was given me the option to change how I want to receive the money, that was it. In fact, I have no emails from anyone at all with a date from December 19th. The email on file is **********************

  Business Response

  Date: 12/23/2022

  ************ Breach Settlement benefits for eligible out-of-pocket losses and time spent began issuing in mid-December 2022. As requested, Mr. ************* Settlement payment is issuing by pre-paid card.  Prepaid cards are being issued by email from the email address ***********************************************************. Pre-paid card payments are still issuing.  If he has not received his payment by mid-next week, please contact the card servicer at **************.

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As the claims settlement administrator, this company has ignored my request for a detailed status report on a claim filed 90 days ago, despite available funds deriving from a class action settlement (Mercedes-Benz Emissions Litigation). They are clearly understaffed and taking advantage of their near-monopoly situation in this business category.

  Business Response

  Date: 12/27/2022

  This matter has been resolved. We spoke to ********************* and emailed him an Individual Release form.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a claim in the Equifax settlement, #D6297-W8HBM.On Oct. 7, 2022, JND emailed direct deposit instructions to do by Oct. 14, but if I chose to have a check, it would be mailed unless I replied by Oct.14 for direct depost. I emailed the company twice in December and have gotten no answer. I think this is a con game, this company's reviews show many others being deceived.

  Business Response

  Date: 12/12/2022

  ************** filed an ************ Breach Settlement initial claims period claim.  As requested, she will receive her Settlement payment by check.  Settlement payments will begin issuing in mid-December. 

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18525665
  
  I am rejecting this response because: The answer was vague, it is already mid December. I want to know when the check will be mailed, a definite date. I do not believe this company. If really mailing the check in December, why didn't they answer my two emails asking when the check will be mailed. I am requesting an actual date for when MY check will be mailed. The answer from the business continues the deception. It is the complaintants money, not JND's. 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 01/04/2023

  Equifax Data Breach Settlement Initial Claims Period claim Settlement payments began issuing in mid-December 2022.  Ms. ****** Settlement payment check is in the printing process and is scheduled to mail on January 11, 2023.

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18525665
  
  I am rejecting this response because: This company has not mailed any settlement check to me. I believe they lied to me and the BBB.
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 01/20/2023

  I received the check. Thank you for your assistance.
  *****************
  

  
  

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent them a total of 3 emails on 10/22, 10/24, and 10/25 regarding Claim Number PHCX3GW4QZ for the Equifax Breach Settlement and they ignored ALL emails I sent regarding my questions. The emails were sent FROM ********************** Hello,My name is ***********I confirmed by clicking on the link to changed it to a prepaid card.I have the following questions I would like to ask:1.) Does this mean the payment went out? If yes, how much is the payment I'll be receiving and when has it been processed OR when will it be processed?2.) Will the prepaid card be a plastic card in the mail OR a virtual card? And are there any restrictions on these prepaid cards?Thanks!

  Business Response

  Date: 12/09/2022

  **************************** filed an ************ Breach Settlement initial claims period claim.  As requested, he will receive his Settlement payment by pre-paid card.  The pre-paid card will be sent virtually by email.  Settlement payments will begin issuing in mid-December.  We cannot provide payment amounts by phone or email.  There are no restrictions on prepaid cards.

  Customer Answer

  Date: 12/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This regards to the EQUIFAX data breach that affected my household . I have requested few times on the reimbursement for my expenses and yet to no avail.

  Business Response

  Date: 12/01/2022

  ****************** filed an ************ Breach Settlement initial claims period claim for time spent.  Per our recent communication to him,his claim has been processed and he has been determined eligible for payment.  Section 8.5.2 of the Settlement Agreement also allows claimants to appeal Settlement claim determinations.  The parties are in the process of reviewing those claim appeals.  A distribution date has not been set but we currently estimate that Settlement payments will commence this month.  The Settlement website will be updated at www.EquifaxBreachSettlement.com as soon as additional information is available. Per Mr. ******** recent request, his Settlement payment will be distributed by pre-paid card when the distribution occurs.

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am part of the ************ settlement, and my information was compromised by the breach, settlement became final as September of 2022, and all appeals have been resolved, i was informed payments were to sent out out to us starting this fall 2022, all documents submitted and resubmitted to the administrator, settlement payment has yet been set to me i have also contacted the *** regarding refunds issued as of September 2022 and why i am continually being told no payments have gone out yet because of appeals not being resolved and was informed all appeals have been resolved. So they submitted a complaint regarding this matter and being a victim of identity thefty I have no Trust in anyone when the information is not matching. Settlement also became final because I had received my credit monitoring already and it clearly states only when settlement becomes final. After speaking with administrator from JDL ***** who infact confirmed i do have a pre-paid card regarding settlement reimbursement but yet has been mailed out to me. That information was told to me in October 19 of 2022. I am seeking assistance with retrieving my settlement from the ************ breach settlement

  Business Response

  Date: 12/01/2022

  Settlement appeals have been resolved in the Courts. However, Section 8.5.2 of the Settlement Agreement also allows claimants to appeal Settlement claim determinations.  The parties are in the process of reviewing those claim appeals.  A distribution date has not been set but we estimate that payments will commence next month.  The Settlement website will be updated at www.EquifaxBreachSettlement.com as soon as additional information is available. We recently spoke with **************** and confirmed her Settlement payment will be distributed by pre-paid card as requested when the distribution occurs.

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JND is the settlement administrator for the Equifax ***************. My claim number is PR6TJ-3LHKF. I have completed the requirements for the ************ Breach and was informed by JND that my claim was deficient stating I failed to provide receipt with my name included. I not only provided multiple receipts I was included a copy of my bank statement showing the bulk of my out of pocket expenses. All documentation clearly included my name, amount paid, etc. I have called several times and each time I am read a already scripted general statement. Supervisors are never available & when I finally get a call back I am again given general information. It is almost as if the company tries to make it hard to get any where to keep consumers from receiving the approved settlement. I see several other consumers have filed like ************** plan on filing a complaint with the ********** if this is not resolved immediately. I was told today that I have to resubmit the same documents I've submitted numerous times by 10/21/2022 even though I've been reaching out to JND NUMEROUSSSSSS times and get no where but general information.

  Business Response

  Date: 10/20/2022

  *************************** filed an ************ Breach Settlement Initial Claims Period claim requesting an alternate compensation cash payment,10 hours of time spent, and $1,274.24 in money spent.  The time spent and alternative compensation portions of ****************** claim are approved.  *************** was issued an Incomplete Claim Notice for insufficient documentation on May 20, 2022 for the money spent portion of her claim.  She responded on May 30, 2022 but the additional documentation provided did not cure the deficiency on her claim.  No documentation has been submitted for some of the money claimed and the documentation submitted is not fairly traceable to the ************ Breach.  **************** was issued a partial denial notice on September 21, 2022.  We spoke with **************** on October 19, 2022, went over the status and deficiencies on her claim, and reminded her that she can file an appeal of the partial denial of her claim by October 21, 2022. She indicated she would do so.

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18225305
  
  I am rejecting this response because:
  

  JND is not being transparent and lacks integrity with the reasons provided for my denial. I was issued a Notice of insufficient documentation, because *** said I did not include my name on the receipt provided. JND overlooked my name which was clearly included on my receipt provided. I resubmitted my receipt along with a copy of my bank statement which included my name and the actual charge which matched the receipt. I informed JND that what I submitted included my name the 1st time and I also included my bank statement with the matching information. After *** examined this was indeed true, JND seemed to scramble for other reasons and I was informed well I never submitted a statement stating these charges were a result of the ************ Breach. I was informed to type and submit a statement for this to be approved. For JND to state the documentation is not fairly traceable to ************ Breach is bogus and I feel a ploy to dismiss my claim. There is no question my information was not protected and affected by the ************ Breach. There is no question time and money was spent in relation to this breach. For JND to continue to not do their due diligence, to administer settlements unprofessionally, and to have so many complaints of the same nature causes me to question if they are administering settlements correctly. I intend of filing a complaint with the **** & FTC if this is not resolved quickly. I have documented all of my efforts and communication attempts concerning this ************ Breach and with JND. I called and confirmed my appeal was received. I was told there is no time frame for processing, which is not right. I have been in constant contact with JND and get general to no responses. I will utilize whatever avenues I have until this is resolved.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/03/2022

  ****************** ************ Breach Settlement Initial claim was reviewed by JND as Settlement Administrator per the terms of the Settlement.  We received ****************** claim appeal and it is under review by the parties to the Settlement per Section 8.5.2 of the Settlement Agreement.  We will provide their decision regarding the appeal once a determination has been made.

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18225305
  
  I am rejecting this response because:
  

  JND chooses to further delay the processing of my claim. Clearly my name was on my receipt provided along with my bank statement showing the exact charge. JND has failed to review my documentation properly & has shown a history of doing this exact same thing with various other consumers. *** has received numerous complaints from consumers stating JND issues deficiencies when the consumer has provided the proper documentation. Conveniently, JND has called me each time they have responded to this BBB complaint only to state they still have NOT processed my complaint & there is no timeframe to do so. This company has some horrible business practices & I intend of filing a complaint with every entity available.

  Sincerely,
  

  
  ***************************

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a email about my compensation about the ************ breached.. See attachment. I sent numerous emails about my claim..no response. some of the things I wanted to know is how much is entities and if it's including out if pocket expenses. and when will I get it

  Business Response

  Date: 10/17/2022

  ******************************* filed multiple ************ Breach Settlement Initial Claims Period claims.  After review, the money spent portion of her claim was deemed incomplete for insufficient documentation by JND (the ************ Breach Settlement Administrator).  ******************** was issued an Incomplete Claim Notice on June 6, 2022.  Ms. ********* response to that Incomplete Claim Notice did not cure the deficiency on her claim as we still did not receive complete documentation for the money spent claimed.  Accordingly, ******************** was issued a partial Denial Notice on September 21, 2022.  That Denial Notice indicated she could appeal that determination by October 21, 2022.  As of October 14, 2022, no appeal has been filed.  We have also tried reaching out to ******************** several times to discuss her claims but have been unable to reach her.

  Customer Answer

  Date: 10/17/2022

  They stated **** rejected my claim and my additional claim, which a additional claim was made because the initial one was denied. but on this attachment they stated they are processing both claim so they are lying

  Business Response

  Date: 11/23/2022

  As indicated in our prior responses and claim communications to ********************, she was issued a partial Denial Notice on September 21, 2022 for her Initial Claims Period claims.  The money spent portion of her claim was deemed incomplete and denied for insufficient documentation. The cash payment portion of her claim is approved.  Per the terms of the Settlement, the Denial Notice indicated ******************** could appeal the denial determination by October 21, 2022.  No appeal was filed.  The Initial Claims Period claim distribution is estimated to begin issuing later this Fall.

  Customer Answer

  Date: 12/02/2022

  appeql was filed and confirmed

  Business Response

  Date: 12/08/2022

  there is not a question here to respond to