Divorce Assistance
OnlineDivorce.comHeadquarters
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Customer Review Ratings
Average of 61 Customer Reviews
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Review fromCaniesha M
Date: 07/09/2024
1 starCaniesha M
Date: 07/09/2024
I called into their customer service center and was given false information. I paid for the process based on this false information and when I asked for a refund was told I could not get the refund because I have my forms. The forms that were provided cannot be used because I am not eligible to file on those grounds. I called in stating I wanted to file for divorce in SC and wanted to know if there were any other ways to file other than being separated for 1 year continuously. The representative looked up the laws and assured me that I could file based on irreconcilable differences and would not have to wait the full year. I paid for the services based on this information. When I received the documents, they stated I was filing based on 1 year continuous separation (the exact thing I asked when I called). Since I cannot use these documents, I requested a refund and was denied. I've only opened one of the documents and feel it was a waste of money because I could've prepared those same documents myself so why would I pay for them? I have filed for divorce before based on 1 year continuous separation and completed the paperwork myself so I would never call and pay for something I can do myself. I also paid for them to be expeditated and they weren't. Since I did not use these forms and was very clear with the representative that I wanted something other than 1 year continuous separation, I think I should received a full refund. I even asked them to go back and listen to the call so they see I was provided with false information.OnlineDivorce.com
Date: 07/15/2024
Thank you for taking the time to share your experience. We love feedback from our customers, both good and bad. The bad allows us to review the customer experience and continually grow to better our services.
We appreciate you talking to us on the phone so we were able to quickly resolve this matter with you. Please don't hesitate to reach out to us directly if you have any questions or concerns.Review fromDonny L
Date: 06/21/2024
1 starDonny L
Date: 06/21/2024
I contacted OnlineDivorce.com under the impression that they could handle my divorce from beginning till end for the lowest price around. After spending $159.00 on paperwork, my local Prothonotary advised me that they will not work. In fact, they advised me that the forms are free, and I would still need to pay $30, and an additional $344 for the divorce. I contacted customer service to advise this, and they stated there was nothing that they could do. I inquired about the subscription and requested that it be cancelled, which they advised they would. I was told I would receive a confirmation email advising that my subscription was cancelled, but nothing yet. I have already opened an investigation with my bank.OnlineDivorce.com
Date: 06/24/2024
We understand forms can be obtained from other sources. However, we do not sell divorce forms, and customers are still responsible for paying the court fees.
Our company provides significant services beyond generating your forms. Some valuable services include answers to common questions, filing instructions, and customer care provided on our site. Unfortunately, we cannot ***** a refund in cases where a customer has accessed our post-purchase services, including our post-purchase questionnaires, forms, instructions, and customer care center.
Should a customer receive a written notice from the court with issues outlined that need to be addressed, we will work with the customer to ensure those matters are fixed so they can resubmit the document(s) to the court.Review fromHannah L
Date: 06/17/2024
1 starHannah L
Date: 06/17/2024
This place is incredibly shady and they are up to no good. After initially filling out all of the questions WITH my soon to be ex, the website instructed us t to call and confirm the information we submitted. On the phone call, *********************, told us that each of us would receive a copy of the papers in the mail to our listed address, and that all we would have to do from here is sign the papers with the county clerks office and receive our court date. After that phone call ended, we were charged $399 in addition to the original fee of $139. This website also kept trying to get us to upgrade to premium and tried to get us to spend more money at every turn. **** did not inform us that their dealing with the mailing and whatever court process they agree to take care of for us (that was never mentioned, he just told us what I said above), would cost an additional $399. We immediately filed for a refund, which we received. **** also told us that my ex would get the papers in his email to review and download so he could print them out. He got the email, it just said go onto the website and download and print them.We got the papers and could not file them due to jobs on the weekdays, but have now found a day where we can go file them and lookie there, they have the WRONG NAME on them.My ex called and asked why the wrong name was on there, and was promptly put on hold for 7 minutes. After the line hung up on him with no customer service, I re-download the papers, and they, magically, have the right name on them! What a shocker. Originally it said this fix would take two more days or a fee of $39. Apparently the software they use messed it up and magically fixed it as soon as we called to complain.Look, I get that these are legal documents and sometimes fees are just a part of the divorce process, but this business is shady as heck. They have attempted to steal money without our knowledge, and they lie and act as if we are too dumb to understand what their gambit is.OnlineDivorce.com
Date: 06/24/2024
We are sorry to hear about your frustrations. Please be assured that we are not a scam and assist many customers with the ********************** process daily.
We offer different services. As part of our divorce service, you complete the questionnaire from your account, and your forms are software-generated based on your answers. Our upgraded package, which you refer to, includes printing and mailing you and your spouse the documents needed for filing your case, assisting with the initial filing, meeting service requirements, and mailing forms and instructions for finalizing your case.
We are sorry if there was a software glitch in your forms. We are happy that the matter was resolved for you.
Please don't hesitate to contact us directly with any questions or concerns. We are happy to help.
Review fromJoshua K
Date: 05/30/2024
1 starJoshua K
Date: 05/30/2024
This place is a scam. They offer a 100% satisfaction guarantee, minus a handling fee if you request a refund. If you request a refund, they then want to talk to you on the phone. Your refund then becomes only available if you tell them what you didnt like about the subject, and I was just not satisfied is not good enough. Then the agent goes to talk to the refund team, and comes back and offers less than what their refund policy states. Only after threatening legal action will they agree to pay back what their policy states. Total scam.OnlineDivorce.com
Date: 05/31/2024
We are sorry to hear about your experience. We assure you we are not a scam and successfully help customers with their ********************** process daily.
We have a protocol for assisting customers with their refund requests. Our refund policy can be found here: ********************************************************* note that our activation fee is non-refundable.Please get in touch with us directly if you have any questions or need further assistance.
Review fromDebby P
Date: 05/07/2024
1 starDebby P
Date: 05/07/2024
This business is a scam. They did not state clearly that their document only based on no fault and when I found out and I asked for refund of my payment of $ 749 and $79, they simply they cannot refund the $749 and can only refund the $79 which I have not received yet! This is totally a scam business. DO NOT USE their service. Hope you all burnt in h*** when you die for robbing people's money. I did not get any paperwork whatsoever on the money I paid either. What a robbery scammer!OnlineDivorce.com
Date: 05/09/2024
We are sorry to hear of your experience! However, there seems to be a miscommunication. If you have not utilized our post-purchase services and request a refund within the refund request parameters (see our refund policy), we are happy to assist you with your request. Our customer support is eager to help.Review fromMonica L
Date: 03/04/2024
1 starMonica L
Date: 03/04/2024
I am very disgruntled with this company and the false advertising that is displayed as $159 for the service. This I am writing as me helping someone that is getting a divorce and allowing them to use my credit card for what I believed was this one time payment in September of 2023 to now realize going through my statements they have been charging my card $39.99 a month since then for a service that my friend has never even used because they couldnt help her. In any case I call this company regarding this and got a representative named (*******) who was very matter of fact in speaking to me that it was "too bad" referring to some terms of agreement (when cost is defined as one time) and that he was just canceling it so I would not get charged any longer with a what are you gonna do about it tone in his voice. No customer service whatsoever or trying to work with me realizing my situation. *** never been married and I feel like ive been ripped off by a company that supposedly helps people with divorces. This is a travesty that this company can charge people for a service that they have never used and continue charging monthly for it not being used. This is a shame for me trying to help a friend and this to happen and their customer service has absolutely no compassion for someone in my position. In addition, their so called terms of service indicates an email will be sent prior to these monthly charges (in their FAQ section) after I was told to read this and no email was ever received by my friend before charges were incurred. Before calling them I tried logging into their site to see what was going on and it wanted her email which was not even usable with them. But somehow when she/we spoke on the phone with the representative he was able to locate it. (SCAM) In total, $159 initial payment plus $199.95 totaling $358.95 for absolutely nothing and nothing at all credited.OnlineDivorce.com
Date: 03/07/2024
We apologize for the confusion.
The initial fee gives our customers unlimited account access for one month. Unless canceled, there is a monthly subscription fee. However, seven days before being charged, an email is sent regarding the upcoming charge and directions on canceling the charge if the monthly subscription is no longer wanted or needed.
On the day the subscription fee is charged, another email is sent with the transaction receipt.
Customers may cancel their subscriptions at any time.Review fromGaige B
Date: 01/04/2024
1 starGaige B
Date: 01/04/2024
Not happy with at all. Attempted to start divorce paperwork. Was not told if I changed my mind or filled out a questionnaire that I would not be refunded more than $20 on top of the $39.99 monthly fee. Still hasnt been fixed. Would like full $120 refund considering Ive not received any paperwork, I chose not to continue filing and asked them to stop even preparing the documents. They still continued to prepare documents after I asked them to stop. I changed my mind less than 2 days after signing up. I understand the membership fee cant be refunded. Didnt know that the questionnaire counted as a post purchase service. Was set up on a payment plan, was only supposed to be 4 payments of $39.95, got charged almost $80 for first charge. After I requested a refund. Would very much like a refund for the documents that I requested multiple times to be stopped in preparation. Manager refused to speak to me and just kept having the employee offering lowball refund amounts.OnlineDivorce.com
Date: 01/10/2024
We are willing to work with you. Please respond to our email!
For reference, our refund policy can be found here: ********************************************
"We provide significant services beyond the generation of your forms. Answers to common questions, filing instructions, and customer care provided during the process of using our site are just some of the valuable services we provide. For this reason, we unfortunately cannot ***** a refund in cases where a customer has accessed our post-purchase services, including our post-purchase questionnaires, forms, instructions, and customer care center..."Review fromKate F
Date: 12/26/2023
1 starKate F
Date: 12/26/2023
Provided incomplete forms then would not assist me in figuring out how to fix their mistake and simply referred me to another paid service. I asked for either guidance on how to proceed or a refund. They provided neither. They said it was "too late" for a refund. At what point in the process can you access this so called money back guarantee?OnlineDivorce.com
Date: 01/10/2024
We are sorry for the frustrations you've experienced.
We provide all state-specific forms needed to file a divorce in your state. Some courts have country-specific requirements; if additional forms are needed, you must work with your court to obtain those forms. We also provide step-by-step instructions on how to file and finalize your case.
The questions you asked us were of a legal nature, and since we are not attorneys, we are prohibited from providing legal advice, which is why we encouraged you to seek legal advice.
Please don't hesitate to contact us directly if you need further assistance. We wish you all the best.Review fromKolby B
Date: 12/19/2023
1 starKolby B
Date: 12/19/2023
Not satisfied at all. Theyre refund policy states they refund fees except for the activation fee. I called and talked to someone and they shot me a random refund of 59$ which is a very odd number and makes no sense. Fraudulent company with terrible staff. Overpay for documents that arent even accurate. Would not trust with information you provide either.OnlineDivorce.com
Date: 12/26/2023
Our refund policy can be found here: ********************************************
We provide significant services beyond the generation of your forms. Answers to common questions, filing instructions, and customer care provided while using our site are some valuable services. For this reason, we, unfortunately, cannot ***** a refund in cases where a customer has accessed our post-purchase services, including our post-purchase questionnaires, forms, instructions, and customer care center unless theres a flaw in our underlying documents.
If you have questions regarding the partial refund you were given, don't hesitate to contact us directly. We are happy to assist you.Review fromNy N
Date: 11/28/2023
1 starNy N
Date: 11/28/2023
PLEASE DO NOT USE THIS COMPANY. BE AWARE. I used their website trying to do a quick and simple divorce. Me and my spouse decided we wanted to work it out and not move forward. We reached out to the company and we been sending emails and calling. Never a response or when they do respond they will not respond back for weeks . Its been over a month and a half. Our money is still not refunded. They continue to lie about policies. All the customers service representatives are VERY RUDE AND DISRESPECTFUL. They all are little to no help they will not help you and continue to throw fake policies in your face. This company is a scam and I strongly suggest if you put any of your information on their website. You should go run to protect your information. We are taking legal action against this company very soon. As we had proof our information was shared . I suggest you take legal action as well if you ever used this company. I highly recommend you contact a lawyer and **** SOMEONE NEEDS TO HAVE THIS COMPANY SHUT DOWN. USING PEOPLE FOR THEIR MONEY AND NOT PROVIDING SERVICE. THE DOCUMENTS ARE A WASTE OF TIME AND NOT EVEN REAL.OnlineDivorce.com
Date: 12/06/2023
We cannot find an account under your posted name or email address. Please provide the name and email address for your paid account, and we will be happy to review your account and work with you.
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