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Business Profile

Ecommerce

Amazon.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    Customer Review Ratings

    1.13

    Average of 4,693 Customer Reviews

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    Review Details

    • Ann C

      Date: 06/05/2023

      Once something is listed as arrived (or departed) Amazon facility ******************** it will be late and/or never arrive. Ive tried customer service and get canned answers like maybe the post office does not know your address which makes no sense when a package from ************** using **** gets here just fine. The minute I see ****************, I order elsewhere since I know I will be going through the refund steps. I have asked if I can designate my account to not accept anything out of **************** and that isnt an option. What I dont understand is why Amazon is unwilling to fix the issue in ****************.

    • Abby C

      Date: 06/04/2023

      I bought a mattress and bed frame from Amazon and no longer needed it because I got my childhood bed. I never opened the packages and I returned them to the third party seller. I wanted a refund and they said they would reach out to the third party seller and then give ** a refund if they didnt respond. They promised me a full refund after little to no communication with the third party seller plus a refund with the shipping and handling. Ive been waiting over a month after theyve promised me my refund. I call after they say It will be in your account in one business week and then it never shows. I still have yet to get my refund and they keep losing my receipts that I send them. One of the people that I talked to also hung up on me because I got rude telling them I was going to report to them BBB if I didnt see my refund. I wouldnt be mad if it was just $15, but this is over $400.

    • Emily M

      Date: 06/04/2023

      Horrible customer service claimed my account had fraud on it to they put a hold on it so I called customer service and they first tried saying it will only take an hour then she hung up on me called again then it was magically 24 to 48 hours. So I waited the full 48 hours to try going into my account and said the same thing so once again I took time out of my day to sit on hold with 2 other people and all they can say it to wait an additional 48 hours. I asked to get some kind of credit or gift card towards my account for the inconvenience since now I havent had access into my account for 72 hours and the manager told me there is nothing they can do. Worst customer service. Mind you all I place order for business also so I do an order 1 fo 2 times a day and now this

    • Raven P

      Date: 06/04/2023

      Amazon is one of the biggest corporations in the world yet they do not have any customer service agents that help. They lock you out of your account then take you through the rigamarole to get your account back. The workers who answer the phone do absolutely nothing to help you. There is no way to send your ID or anything to confirm your identity they just force people to make new accounts. The worse.

    • James W

      Date: 06/04/2023

      I ordered an ****** ELPH 360 digitial camara on Amazon, thru **********************, which ordered the Camara from Amazon Services LLC.I placed that order on April 17, 2023. I was emailed on May 23 that there would be a delay and asked my if I wanted to wait for word as to when my camara would be delivered. On June 1, 2023 I had yet to receive my Camara. I called Amazon's **************** phone number, was connected to someone in *****, who them connected my to someone in *******. Long and short of it is their **************** is USELESS, and over a month later I still don't have my camara!!!!!!!!!!!!!!!!!!!!

    • Brian R

      Date: 06/04/2023

      I worked at the Amazon HUB in Pontiac and was disgusted by their handling of employees and processes. I went to get a cup of coffee after completing hundreds of deliveries at previous work shifts, and they scolded me like I'm some slaved mule. The way they treat their employees is disgusting. Turnover is among the highest in the work force. It is disproportionately a minority hired work staff. Nobody can keep jobs and buy houses. I am a business major. It is terrible for our economy to have people out of work for standing their ground. The DSP's discriminate. It is ********. I was threatened to be fired for showing up on time and early as I watched people clock in early after my job was dangled in front of my face for doing the same. Nobody will speak up, and everyone walks on eggshells to keep their jobs. I am a ************* Marine, and the ************ didn't even treat me less human than Amazon Delivery. It is heinous.

    • Jasmine J

      Date: 06/04/2023

      dear amazon,you need to automatically deduct the payment on the day it was purchase instead of waiting two days, it always declines.I tried to order body wash by one brand and the search results was full of generic brands, do fix that.

    • Cathy B

      Date: 06/03/2023

      3 weeks for a refund! I cannot believe that this is legal. I'm sure its to catch the constant and continued mistakes regarding payments. Its for Amazon's benefit. Nothing else. Surely they would not suggest that the added frustration has any other reason. I'll ask the big question, what happened to the promise of free 2 day Prime shipping? Actually thats never been the truth. Would anyone else like to talk to someone in ***************** that is familiar with Amazon products and procedures? Amazon is not interested in the customer. So I am only going to purchase from Amazon when ABSOLUTELY NECESSARY! I need a store that I can physically go to and see what I'm actually paying for..

    • Danielle E

      Date: 06/03/2023

      Amazon is fine for small item purchases but DO NOT USE THEM FOR ANY OTHER REASON! We purchased a **** camera and they sent ** a box of pink paper masks. Upon calling about the problem they are unwilling to help ** with out the return of the masks. They sent ** a $10 box of masks yet charged ** for a $2,000 camera. This is not ok! We will give them their masks back but we are still out $2,000 with no camera. They have ways to make it better without needing a $10 box of masks back first. Buyer beware for major purchases you have no recourse or protection!

    • Yolanda H

      Date: 06/03/2023

      I was issued a credit of $18 some change. I ordered some products which the representative gave me the wrong information about the product that I was ordering also did not inform me if I got a product and did not like it dead to critic was non reformable. I also asked to speak with a supervisor which refuse to review the conversation that I have with amazon.com employed when I placed this order. Also the delivery drivers from Amazon deliver products to a different address took pictures of someone else's house. And said it was delivered to me when I never got it and it was not my house.

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