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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 122 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

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    • Amazon.com

      PO Box 81207 Seattle, WA 98108-1207

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    • Amazon.com

      PO Box 6485 Incline Village, NV 89450-6485

    • Amazon.com

      PO Box 81226 Seattle, WA 98108-1300

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    • Amazon.com

      PO Box 960013 Orlando, FL 32898

    Customer Review Ratings

    1.13

    Average of 4,723 Customer Reviews

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    Review Details

    • Jennifer D

      Date: 06/28/2022

      Placed an order for security cameras. They didn't charge my method of payment I selected but charged my default. Well there was fraudulent activity on the default so its been cancelled. Long story short they never tried to charge the original payment method and refuse to honor the price which has now gone way up. Its only been four days. I'm legit trying to give you my money and you screwed me over to try and get more money from consumers. Honor your prices better yet get better customer service.

    • Raven S.

      Date: 06/28/2022

      I have done business with Amazon for years. I just turned 64 years old and for my birthday Amazon close to my account. I ordered a bag of cat food & a gas cap. they Lost the gas cap. They said they delivered my cat food I left it in the mailroom of my apartment building on Sunday. The Mailroom has a mail slot in it to drop mail. The only person ever in the Mailroom it's u.s. postal mailman. And on a Sunday the US post office is not open. So when I asked them what they did with the cat food they said they said it probably left it in the lobby. I really different about water it's an apartment building with over ***************************************************** the lobby & left it. When I complained, I was informed that it was my problem. I went online and requested a refund for the $15 for failure of the package to arrive. They gave me the $15 back and refunded the gas cap. Then they closed my account because I abused their services. ***************************

    • Dorothy P

      Date: 06/27/2022

      Their Seller program leaves customers with unresolved problems.I purchased many hats from Amazon and their Sellers. It was my understanding that Amazon would resolve any issues created by their Sellers. That is NOT the case.I receive these scripted messages about resolving the issue and sorry for your inconvenience but theyre not. This is a recurring issue.I dont think they care about customer service - only customers dollars.

    • Michael M

      Date: 06/27/2022

      Amazon marked an order that I placed as "unauthorized" and canceled it. They removed it completely from my order history. When I called to resolve this, they told me I need to wait 24 to 48 hours for a "specialist" to call me to resolve the issue. They did not contact me about this at all, nor did they even tell me they canceled my order. I received no correspondence whatsoever about their actions "on my behalf." I was not aware it is good business practice to deny customers the products they want to pay for, for no reason.

    • Doug H

      Date: 06/27/2022

      I bought a cooling care radiator that became faulty after 1 month. There is a 1 year warrantee on the product that the supplier will not honor. Even though Amazon collected the money and paid the supplier, they are not doing anything about their supplier not honoring their warrantee.

    • Lakeesha R.

      Date: 06/26/2022

      I have a Prime account for the delivery service and in the past 45 days NONE of my orders were delivered on time. I had a chair completely disappeared. I am ready to find other options that don't charge me for guaranteed delivery

    • Crystal G

      Date: 06/26/2022

      Amazon is charging me for items I already paid for. I disputed digital charges, but they're making me repay for items already paid and sent from months ago.

    • Nicole H.

      Date: 06/26/2022

      If I was allowed to put no stars I would. I returned an item that did not work two months ago. Then I received an email that said they did not receive my return and that I would be charged for it if I did not return it so I called. They confirmed that yes it had been returned a while ago and that I would not be charged. Today I was actually charged $171 to my bank account. Now although I am overdrawn and now have no money Amazon cannot do anything about it they are going to refund me my money and I will receive it in 3 to 5 business days no matter what I do nothing can be done further. This was after me calling and confirming that I would not be charged. Now I am sol until I receive my money that was taken from me for no reason.

    • Stacie C

      Date: 06/26/2022

      Amazon has the worst customer service in the world. I ordered a ceiling fan because the temperatures in ******** has been over 100. The order did not come in as promised I asked for a refund and they are refusing to give me a refund. We told them the reason why we need them to refund and they dont care. I called again today and they told me they still dont know when it will be in.

    • Gabriel M.

      Date: 06/26/2022

      I recently ordered a shirt for my dog. I used the recommended sizing chart and it was too big. I initiated a return and first there was no option for sizing issues. I would like to have done a return/exchange for a smaller size but apparently this wasnt an option only replacing for the exact same item. Since I dont have Amazon Prime Im basically forced to spend $25 or more for free shipping or just not order it. They should have something where customers can give feedback and maybe work on a resolve to issues like this.

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