Reviews
This profile includes reviews for Rad Power Bikes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 112 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDouglas N
Date: 08/05/2022
5 starsDouglas N
Date: 08/05/2022
Great product, great people, great service, great company. I worked retail for 25 years..just my opinion?????????????????
Rad Power Bikes Inc.
Date: 08/09/2022
Thanks for taking the time share your feedback *******! We appreciate you being part of the **************Review fromJulie D
Date: 08/04/2022
1 starJulie D
Date: 08/04/2022
So disappointed with Rad Power Bikes. We ordered our bikes on July 22 and received confirmation that they would ship in 1-2 days. It's August 4th and they haven't even left the warehouse. We were told that someone needed to be available to sign for the bikes, so I stayed home all week. The tracking information we were given was that "Labels had been created." When I called Fed Ex, they said they had not received our bikes. After numerous calls, yielding different answers from Rad, we were finally told by a customer service agent that all of the orders placed that day were sitting in a container that was waiting to be filled before it would ship. We have paid for them, and there they sit. Not a good business model to use Fed Ex as our racks were delivered within several days via **** We were told by several agents at Rad that it could take up to 14 business days to ship. NO WHERE on the site does it say that. I have never had an experience like this, and at this point we just want to deny delivery because we do not have any faith in future dealings with Rad Power Bikes. As there is no place on the Rad site to leave a review, I had to come to Better Business Bureau to see if there was anyone else who had experienced this and there were. I hope anyone looking to order any of these bikes is prepared for an ordeal that is avoidable. Bad business model, Rad. Not sure whose benefiting from it, but it's not the customer.Rad Power Bikes Inc.
Date: 08/06/2022
Hi ***** - We're so sorry for the experience you've had thus far with Rad Power Bikes and truly want to make this right for you. We see that your ebike's were recently delivered on Friday, August 5. If you have any questions, please don't hesitate to reach out to our team at - *********************, or email at - radpowerbikes.com/support.Review fromMarianne F
Date: 08/03/2022
1 starMarianne F
Date: 08/03/2022
Bike still under warranty. Display model failed. Unable to even ride bike. Contacted company by email many times over. Called direct line and relayed concerns. Staff said they would send me a email detailing next steps in next 5 minutes. No email to date. Called again directly, Waited on speaker phone for 1 hour long. Another staff member said they will order replacement for display and should arrive in **** days. 3 days later no direct response from RAD as to when I can expect display. Extremely disappointed with customer support and no accountability to their customer base.Rad Power Bikes Inc.
Date: 08/05/2022
Hi Mara * We're truly sorry to hear about your experience and understand your frustration. We do see that a senior agent from our Product Support team recently reached via email requesting additional information to get this issue resolved. We suggest to continue the conversation with our team for the quickest resolution and updates on this issue.Review fromJamie S
Date: 08/02/2022
2 starsWe recently order two RadPower 6 bikes that were shipped July 16th. Yesterday (August 1st), we noticed the price of the bikes were on sale even lower by $50 each. We couldn't locate any policy on line about price guarantees so we gave them a call. We were told there is a price guarantee for 14 days from the time of delivery which would guarantee our pricing through July 30th. So we were two days out of luck. We called two different times and asked for them to point out the policy online to us which they could not. We were planning to purchase accessories from them but it left such a sour taste in our mouths that we will buy them elsewhere. We suggest Rad Power to update their website for clearer policies for their customers. We were hoping because they couldn't provide us with one, that they could honor our request and we would have spent lots of money on a bike rack for a truck, helmets, bike racks for the bikes. Their loss. Also, there were some issues that my husband encountered assembling the bikes with no help from customer service so he was able to figure out a work around for it.Review fromJoseph J
Date: 07/29/2022
1 starJoseph J
Date: 07/29/2022
I ordered 2 bikes that were supposed to ship 1 to 2 business days later. After several days of not hearing back I called the company, the rep apologized for the delay and stated it should ship soon. The next day I received an email from ***** stating the bikes will be delivered in 5 days by end of day, someone needed to be home to sign.On the day of the delivery I took off work to stay home. I viewed the ***** tracker and it would not update. I called Rad E Bikes for an update, the rep stated there was a scan delay and the bikes would not be delivered on the day promised. I asked the rep when it would be delivered and he stated it will take ***** **** days before they can give me a delivery date.I called ***** and spoke to a customer rep, he explained the ********************** will not be delivered because they never received the from Rad E Bikes. They have my money, I'd like a refund to purchase from another company but have to wait until they can verify that ***** has not delivered the bikes to me. What a joke of a customer service department.Rad Power Bikes Inc.
Date: 08/02/2022
Hi ****** - We're sorry to hear about your experience and truly appreciate your patience. We see that a senior agent from our Customer Experience team is awaiting for the ebike package to receive the initial scan to issue a return to sender. A refund has also been issued back to your payment method. If you have any questions, we suggest to continue the conversation with them for the quickest resolution and updates on this issue.Review fromHenry V
Date: 07/27/2022
5 starsHenry V
Date: 07/27/2022
Ordered Saturday and got a week later. **************** was awesome. Not difficult to put together. Very knowledgeable and helpful staff. We love our RAD bikes!Rad Power Bikes Inc.
Date: 07/28/2022
Thanks for taking the time to share your positive experience! We're so glad to have you as part of the ******** and hope you keep us updated on all your adventures this summer.Review fromGreg C
Date: 07/25/2022
1 starGreg C
Date: 07/25/2022
If you dont share your personal phone number with Rad Power Bikes, they wont sell you anything.Rad Power Bikes Inc.
Date: 07/27/2022
We're sorry to hear your having issues placing an order. We suggest getting in touch with our Customer Experience team as they can assist placing an order to ensure there are no issues, you can reach them at - *********************.Review fromDorian O
Date: 07/21/2022
1 starDorian O
Date: 07/21/2022
Last month my rear sprocket got bend on my rad power. Been in touch with their customer service but no reply when asking for spares of repairs. Don't buy a RAD as the main parts are apparently unreplaceable. Basically, they consider the whole bike as disposable. Should have gone for a real brand, which I probably will. I do not recommend them.Rad Power Bikes Inc.
Date: 07/23/2022
Hi Dorian * We're so sorry to hear about your experience and are eager to get you back *************. We see that an agent from our Product Support team recently reached out via email requesting additional information to move forward, we suggest to continue the conversation with them for the quickest resolution and updates on this issue.Review fromPeter H
Date: 07/18/2022
2 starsPeter H
Date: 07/18/2022
I purchased my second bike from Rad back in November (a Rad Mini Step through). It was fine until a few weeks ago (bike has all of 40 miles on it BTW). The rear wheel began making a noise and I took it to my local bike shop (I've owned many bikes over the years). The mechanic said the problem was loose spokes. When I reached out Rad Bikes via their online customer service portal I received three replies from three different people. I've been told it's. 1) a know problem 2) that I need to purchase a Park Wheel tool ($80+/-) and repair myself or 3) send of video in of the wheel noise. But also that the wheel noise is not covered because I didn't pay a bike shop on their preferred list to assemble the bike. Even if I had used and paid a shop they wouldn't be responsible for this as the wheel came assembled. This a known problem and Rad ***** should warranty the wheel. Today I've called their 800# twice (and after an hour wait this morning I left my # and no-one has returned my call). I'm currently on hold again (this time just over an hour). ***************************** *********, **Rad Power Bikes Inc.
Date: 07/20/2022
Hi ***** - We apologize for your experience with your bike. Since adjusting spoke tension on a bike is part of regular maintenance and adjustments, unfortunately our warranty does not cover supplying new parts in this case. Tightening ************, however, is something your local bike shop should be able to help you with and get you riding again quickly. Please reach out if you have any further questions.Review fromMatthew M.
Date: 07/18/2022
5 starsMatthew M.
Date: 07/18/2022
I purchased my Radrover6plus from the ********* location in June 2022 right before father's day on the special price. Everyone at the store has gone out of their way to help me from the first phone call before the purchase to the recent tune-up visit. They have been very accommodating of my schedule and the distance that I travel to the store and were able to complete the tune-up while I attended a one hour class there on ebike maintenance. I have even spoken to the service manager on the phone and in person a few times and he goes out of his way to make me feel as if I am his only priority while speaking with me. I love my RR6+! Thank you to everyone at the ********* Radpower location!Rad Power Bikes Inc.
Date: 07/19/2022
Thanks for taking the time to share your experience! We will pass along the shout-out to our team. We hope you keep us updated on your adventures this summer!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.