Reviews
This profile includes reviews for Rad Power Bikes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 112 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMelissa B
Date: 09/28/2022
1 starMelissa B
Date: 09/28/2022
I AM ONLY GIVING ONE START BECAUSE YOU HAVE TO GIVE ONE....I RECEIVED MY **** AND IT WAS NOT WORKING. TROUBLESHOOTED PER THEIR INSTRUCTIONS.. NOT WORKING. THIS WAS WITHIN 5 DAYS OF RECEIVING THE ***** CALLED THE COMPANY, THEY SAID THEY WOULD SEND NEW THROTTLE AND CABLES. RECEIVED THEM 2 WEEKS LATER. INSTALLED PER THEIR INSTRUCTIONS. **** STILL DID NOT WORK. CALLED THE COMPANY AND WANTED A REFUND. THEY GAVE ME A VERY DIFFICULT TIME AND STATED I WAS BEYOND MY 14 WEEK RETURN...WHAT??? I NEVER GOT TO USE THE ***** I HAVE BEEN CALLING SINCE 5 DAYS AFTER RECEIVING IT!! MORE TROUBLE SHOOTING--- NOW THEY SAY ITS THE CONTROLLER.....SO THEY ORDER THAT...WEEKS GO BY..NO CONTROLLER AND THEY SEND AN EMAIL THAT THEY HAVE NO IDEA WHEN IT WILL ARRIVE....I LIVE IN THE NORTHEAST AND CANT TAKE THE CHANCE THAT IT WILL ARRIVE WHEN THE SNOW FALLS...CALL AGAIN AND FIGHT FOR A RETURN. THEY FINALLY AGREE. **** IS PICKED UP BY ***** ON 9/20/22. GUESS WHAT, ON 9/28 THEY ARE TELLING ME THERE IS AN ISSUE WITH SHIPPING AND THE **** HAS NOT ARRIVED....STILL NO REFUND....
Rad Power Bikes Inc.
Date: 10/08/2022
Hi ******************* sincerely apologize for the inconvenience caused and truly want to make this right for you. We see that a senior agent from our Product Support recently reached out via email with details regarding the chargeback that was accepted, as the bike was delivered to our retail center. If you have any other questions, we suggest to continue the conversation with our team for the quickest resolution and updates on the issue.Review fromRafael P
Date: 09/21/2022
5 starsRafael P
Date: 09/21/2022
Their customer service is AMAZING!!! I am so glad I didn't purchase my ebike with some other no name company.After reading some bad reviews here I feel like if they were talking about a different company. The couple of times I had to call Rad customer service, I was able to talk to a friendly agent and they were able to successfully resolve the issues without any hesitation.Rad, keep up the good work!!! ??Rad Power Bikes Inc.
Date: 10/01/2022
Thanks for taking the time to share your positive experience, ******! We're so glad to have you as part of the ********* Please don't hesitate to reach out to our team if any other issues arise.Review fromTracy A.
Date: 09/17/2022
1 starTracy A.
Date: 09/17/2022
The absolute worst ***************** I just want my money back! This Company has given me the run around on my BRAND NEW RAD ROVER 6 PLUS! I rode bike 1 time through a code 21. I called right away to see how this could be resolved they sent me part and to abide shop. I took the bike to.the shop and they said they ant fix it and even on a 3 way call told RAD that they could not fix it after they put the parts they sent for it in. Said they would call back never to this dY has anyone tried calling me back! I have spent hours trying to get ahold of them on the phone.. I have sent numerous emails only to be ignored! or given the run around. Bike still sitting at the bike shop with no response from RAD power bikes to fix the issue or to refund or replace the bike. I just want my money refunded.Rad Power Bikes Inc.
Date: 09/24/2022
Hi ***** - We apologize for the inconvenience caused and truly want to make this right for you. We see that you are currently working with a senior agent from our Product Support team to get the ebike returned in exchange for a new one. If you have any further questions, please continue the conversation with our team for the quickest resolution and updates on this issue. We appreciate your patience and are eager to get this issue resolved.Review fromStephanie M
Date: 09/12/2022
1 star**************** is terrible and the bike requires regular maintenance and repairs in the hundreds of dollars every few months. Had to buy a new LED display and despite the website clearly stating that it would be shipped within 2 business days, there's been no movement. In fact, they'll mark the item as shipped within the 2 days to fulfill this promise, but never actually get your package to ****** It's been a week and ***** still hasn't received my package for shipping. **************** will tell you that despite all the information on the website under the products and under support that states items ship WITHIN 2 business days, actually, their policy is 5-7 business days (which the customer service **** ******************************** did not actually provide any information to back this claim). To anyone looking to get this bike, look elsewhere unless you're happy to have a bike that continually breaks down and that will require, at minimum, two weeks to receive replacement parts.Review fromRedmond P
Date: 09/01/2022
5 starsRedmond P
Date: 09/01/2022
Super impressed with ***'s customer service! It comes as advertised and I am glad I purchased through this company!Rad Power Bikes Inc.
Date: 09/07/2022
Thanks for taking the time to share your feedback! We're so glad to hear this and hope you keep us updated on all your adventures. Please, don't hesitate to reach out to our team is any issues arise.Review fromSusan K
Date: 08/15/2022
1 starSusan K
Date: 08/15/2022
I bought 2 bikes which are less than 2 months old and have about 10 miles ***** On the bike. The one battery died and cant be charged. I called a week ago, was asked to send pictures which I did and was told a new battery would arrive in 5-7 days which I consider to be a long time since bike is new and under warranty AND they admitted having issues with the batteries. After a week, I get an email that they need another picture and without it, they cant replace the defective one. Getting a great shot of the charge port is very difficult because there is a rubber cover that doesnt allow great access. I was told no battery replacement until they get a picture they like. I even offered to ship defective one back in an effort to get sooner. No luck. Absolutely horrible customer service. By the way, you have to wait on hold about an hour before you can get help and a supervisor cant return your call for 5 DAYS! Is anyone kidding?Rad Power Bikes Inc.
Date: 08/18/2022
Hi ***** - We're so sorry to hear your having issues reaching our team and truly want to make this right for you. As previously mentioned, our leadership team is working through a high volume of customer follow *** and has a timeframe of 5 business days for a response. We see that you are currently working with a senior agent on our Product Support team to get a battery replacement approved under your warranty, we suggest to provide them with the requested information for the quickest resolution on this issue. We appreciate your patience and are eager to get you back *************.Review fromL C.
Date: 08/14/2022
1 starL C.
Date: 08/14/2022
They have the worst customer service. My bike arrived needing repair and the customer service line is a black hole. I spent three phone calls of 45 mins waiting to speak to a person unsuccessfully. I wound up on an email chain where they refused to offer live contact and suggested I take the brand new bike to a shop for repair. I wanted to just return it, but that is not an option after you throw out the box and put 10 miles on the bike taking it to the bike shop (using the throttle because the gears wouldnt engage!!!They only care about the sale; once you own the bike good luck to you!Rad Power Bikes Inc.
Date: 08/17/2022
Hi Jordan * We're sorry to hear your having issues reaching our team and truly want to make this right for you. We see that a senior agent from our Product Support team is requesting a to contact you via phone call, we suggest to respond to the same ticket with your availability to get this issue resolved. We appreciate your patience while our Product Support team is currently working through a high volume of calls and emails due to summer season.Review fromVic C
Date: 08/14/2022
5 starsVic C
Date: 08/14/2022
I have a new CRV but I get to see things in my area that I couldnt see in the car, especially the water front trails.Rad Power Bikes Inc.
Date: 08/16/2022
Thanks for taking the time to share your experience, Vic! We're so glad to have you as part of the *********Review fromlorne w
Date: 08/13/2022
1 starlorne w
Date: 08/13/2022
Total exasperation with Rad ebike. purchased a Plus 5 Step thru on Mar 8/22. Received May 12. Assembled next day and on first use notes the throttle was malfunctioning. After braking, the throttle would come back in use. Started emailing Rad on June 14. Various service representative gave me suggestions as to throttle fixes.None were permanent. On June 19th, throttle and Pedal assist were totally unserviceable. Rad requested I shoot and video to eliminate the possible brake shutdown and to identify the likely defective controller. I was told it was on back order on June 27. After my next inquiryon July 2 , I received an email stating it was available and should be processed and shipped and I would get tracking details. After 2 weeks of waiting, I requested a refund. I was instr ucted to email photos f all bike and accessories to be forwarded to the refund team. I sent this Aug1. I was inform the Returns team would reply in 5 days . hearing nothing,by Aug11 ,I followed with a phone call. Yes, my photos had be received and forward to Returns. I paid $2477 on Mar7 , used the bike about 20 times over 35 days with numerous throttle failures. The company has been sloppy with its customer service d the has directly lied about the product reliability and parts availability. A BIG D minus from me.**************Rad Power Bikes Inc.
Date: 08/16/2022
Hi Lorne - We're so sorry to hear about your experience and truly want to make this right for you. We see that a senior agent from our Product Support team recently placed an order for a replacement bike under your warranty, you will receive tracking information once the bike has been shipped. If you have any questions or concerns, please don't hesitate to continue the conversation with our team. We are eager to get you back *************.Review fromTravis M
Date: 08/11/2022
2 starsPurchased a new Rad Runner 2 bike from them a few weeks ago. Before purchasing I'd asked about a special they have and applying it to a later accessory as they were basically out of all accessories I wanted at the time and you had to purchase a bike to use the discount. I got a response pretty quickly and was told that wouldn't be an issue, to reference the ticket when the parts came back in stock. They are still out of stock so I can't speak to if they will hold to that or not.Once ordered the bike was received it within a weeks time. The bike had a rather large scratch on the back of it about 3" long. The box was not damaged at all and it seemed very likely the bike was just boxed/shipped this way. I contacted support and 2 weeks later had still not gotten a response after updating a ticket a few times. I then called and waited ~30min to talk to someone. In speaking with them they blamed the issue on shipping from overseas and that they didn't inspect the items themselves. They suggested I pickup some rust-oleaum to address the issue. They stated they were refunding $25 to address a rather large and visible scratch on a brand new bike and then the line with support disconnected. I'm not sure if that will or won't go through, but this does not feel like a reasonable way to address the issue.I'm pretty disappointed with having a brand new bike, and already having a pretty obvious defect on it. I'll put some rust-oleaum over it, and hopefully the passenger seats will eventually come back into stock and this should cover it so it isn't so obvious. They certainly have time for sales, but after that I wouldn't expect much from the company.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.