Reviews

This profile includes reviews for Rad Power Bikes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rad Power Bikes Inc. has 6 locations, listed below.

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  Rad Power Bikes Inc.

  1121 NW 52nd St Seattle, WA 98107

  
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  Rad Power Bikes Inc.

  535 Florence St Imperial Beach, CA 91932

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  Rad Power Bikes Inc.

  2107 S 700 E Salt lake City Utah, UT 84111

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  Rad Power Bikes Inc.

  1121 NW 52nd St Seattle, WA 98107-5130

  
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  Rad Power Bikes LLC

  275 W 5 Ave Vancouver, BC V5Y 1J3

Review Details

• Review fromKarl B

  Date: 08/08/2023

  1 star

  Karl B

  Date: 08/08/2023

  Same story. Order Order #*******. I ordered a Rad Wagon 2 weeks ago. It arrived with bent rims and a derailuer that does not function. You would expect the bike to arrive in perfect working condition with no flaws right? **************** is non existent. Phone line shut down. Their "chat" is a joke. I spent 2 hours with customer service. It certainly wasn't live as she was probably juggling several chats. She basically gave me the runaround and was no help. As soon as I mentioned that at this point I was wanting to just return it, she was stoked because then she would be done with me. But I don't want to return it as that means I have to pay $150 to return, not to mention taking the bike apart and packing it up. None of my emails have been returned. I am only requesting to take my bike to the local affiliated Rad bike shop to get it fixed so that I can actually ride it. Not asking a lot. The only email response I got was an auto generated response from the vice Prez of customer service, apologizing for their poor customer service. Fire this guy!! They tell you to watch the videos to fix the bike yourself. It's a brand new bike, I should not have to fix a bike myself that arrived damaged. Are you kidding me? No they are not as this is apparently RADs business model. I don't seen them lasting too long. I have been forced to file a dispute with my credit card company. This whole experience has been such a waste of time and energy. And really RAD, I have to write a complaint in BBB to actually get a response from you? Pathetic.
  

  Rad Power Bikes Inc.

  Date: 08/11/2023

  Dear ****, 
  
  First and foremost, we would like to apologize for the delayed response to your recent inquiries to our customer support email inbox. We value your time and understand the frustration that *** have resulted from this delay, and for that, we extend our sincerest apologies.
    
  We've followed up with you with some troubleshooting steps and requests for photo/video documentation in ticket ************. 
  
  Please keep us updated on the status of this help request once you have completed the steps ************ recommended to you via email. 
  
  If you need to reach out again concerning this request, please refer the Customer Support specialist you make contact with to ticket #************. We are looking forward to getting this resolved for you right away. 
  
  Thank you for being a Rad customer!  
  
  

• Review fromJen D

  Date: 08/07/2023

  1 star
  Warranty Issue. I ordered a bike, put it together - rode it only a few times because it winter had started, then in the spring (after the rain) started to ride it and crank shaft where the pedal goes in was stripped. It was 7 months after I bought it and had ridden it less than 10 times. The warranty stated :" All Rad Power Bikes (RPB) ebikes (the ebikes), and their individual Covered Components (as defined herein), are protected against all manufacturing defects in material or workmanship for one (1) year after receipt of the ebike by the customer (the Warranty Period)" ... and they list the items covered it includes: "crank set, pedals,". They told me "Unfortunately, since this issue occurred a significant amount of time after your bike was delivered, it will not be covered under warranty." I told them we could not ride it in the winter, so had barely ridden it. This just doesn't seem legal.

• Review fromDavid H

  Date: 08/04/2023

  1 star

  David H

  Date: 08/04/2023

  Been waiting a week to find out if I can even ride my bike without causing more damage. So I have a very expensive paper wait as of now. Would like to just return the bike at this point and try another company that cares about there customers. But unfortunately I see where other people have done this with unopened bikes and did not receive all there money until way down the road. My hope is that they can return or fix the bike but they have closed there phone lines and do not respond to anything sent. WTF
  

  Rad Power Bikes Inc.

  Date: 08/11/2023

  Dear *****,
  
  
  
  We have created a warranty replacement order to send you a new UI remote and UI display for your RadRover 6 Plus. 
  
  
  
  Your order number is *******. These items are in stock. You'll receive an email within 3-5 business days (or sooner) with a tracking number to confirm your order is on its way to you! Be sure to keep an eye on your email inbox for important order updates. 
  
  
  
  Please keep us updated on the status of this help request once your replacement parts have been installed.
  
  
  
  If you need to reach out again concerning this request, please refer the Customer Support specialist you make contact with to ticket #************. 
  
  
  
  Thank you for being a Rad customer!  
  
  
  

• Review fromJosh P

  Date: 08/03/2023

  1 star
  I have emailed them multiple times have not heard anything back awls. I'm trying to do is order a kickstand for my bike. They have the worst customer support. They do not get back to you within weeks. I originally thought they were amazing when we first bought the bikes, I could call them they picked up the phone. They help me with the process now they do not have a phone number to call and you have to talk to them via a support email and no one ever gets back to you if you were looking to get any help with their products you will not get any answers. I would not recommend buying this bike do too. They do break down and you need some assistance and they do not help you at all

• Review fromDan S

  Date: 08/01/2023

  1 star

  Dan S

  Date: 08/01/2023

  Shipped a broken accessory. Spent over $500 on accessories. Any attempt to call listed number (800-***-0310) to try to replace broken part, line hangs up. Multiple emails have been sent over the last 3 weeks to listed email address with no response. Only option available is to return item for $10 shipping fee PLUS 30% re-stocking fee. Not only will they not replace the broken item they sent to me, they would like to charge me for it.
  

  Rad Power Bikes Inc.

  Date: 08/02/2023

  To Whom It May ************************* ID: ******
  Order: 1148204
  Customer: *****************;
  
  We've responded to the customer's inquiry with the following ticket number: ******* and are awaiting their reply so that we may replace this item under warranty or proceed with a return request and refund with the restocking fee waived. 
  
  Thank you!  

• Review fromSteve G

  Date: 08/01/2023

  1 star

  Steve G

  Date: 08/01/2023

  Serious customer service issues, as in it does not exist. The phone line is never turned on so you can not call them, the online chat does not work, they never respond to the open chats, you can wait all day, nothing happens. The email they will respond to but it takes about 2 weeks FOR EACH AND EVERY REPLY. They just sell bikes and don't care what happens after that. ****** rad power bike reviews and you will see they have a serious problem.
  

  Rad Power Bikes Inc.

  Date: 08/02/2023

  Dear *****: 
  
  Very sorry to hear that you have been having trouble reaching out to our **************************** Your feedback is incredibly valuable to us, and we sincerely regret any negative impression this situation may have caused.
  
  We want to assure you that we prioritize customer satisfaction, and it is disheartening to hear that we have fallen short of your expectations. Our aim is to provide prompt and efficient assistance to all our customers, especially when they encounter any difficulties with their purchases. Your experience is not reflective of our commitment to delivering exceptional customer service, and we deeply regret any inconvenience it may have caused you.
  
  Rest assured, we are taking immediate action to address the communication gaps that led to this unfortunate situation. We will reinforce our customer support channels to ensure that chats and emails are promptly answered, and no customer has to endure such difficulties in the future. Additionally, we will be reviewing our internal processes to streamline and enhance our response time.
  
  We have responded with confirmation of your order and tracking information in case ID ************. Please let us know if you have any other questions, comments or concerns. 
  
  Once again, we want to extend our sincerest apologies for the inconveniences you have experienced. We genuinely appreciate your feedback, as it helps us grow and improve our services. Should you have any further questions or concerns, please do not hesitate to reach out to us by live chat or emailing **********************************. 
  
  Thank you for your understanding, and we hope to have the opportunity to regain your trust and provide you with a seamless experience that reflects the quality of our products.
  
  Wishing you many happy rides in the near future!   

• Review fromArthur L

  Date: 07/27/2023

  1 star
  I recommend you be careful before buy a Rad Bike. I like my Rad Bike when it worked, but something is wrong with this company. I sent a service request on June 26th for an error 30 issue, I got an email from a VP in a week telling me that they were sorry it was taking so long, and I should try chat, I did, but gave up after waiting. I have sent three follow up emails, but still no response. I posted a similar comment to this one on another board last week, immediately and got another email telling me they would respond, and try chat, I tried again and lost patience, but still no response to a broken bike in over a month now. They are having big discounts, but they cant support the bikes they have sold. Something is wrong, so beware.

• Review fromJeff S

  Date: 07/20/2023

  1 star
  Well, I just finished another unsuccessful "service" chat with RAD support. After spending 55 minutes waiting for someone to respond I finally heard from someone. I have two RADCity 5 Plus bikes. When first ordered in 2021 my bike didn't work to the extent RAD had to send me another new bike. That bike also didn't work and I was told to take it to the local REI and they would fix it. Turns out RAD had no contract with REI at the time. More issues and a wsate of my time Due to injuiries and surgery (not from the bikes) to both my partner and I, we've been unable to ride the bikes until this summer.You guessed it - her bike stopped working in mid ride. *** has told me that I will have to purchase parts and pay for labor for someone local to fix the bike.As I was reviewing the text from the "suppoprt person" he closed the chat saying I took to long to respond to his $100 coupon for a new battery and ****** of a local support ebike shop and directed me back to the Customer Support chat to start over again. It wasn't even a minute. Reading through the reviews on the BBB site I see that RAD support hasn't changed at all. How are these guys still in business?I will have to come up with several hundreds of $$$ to get the bike repaired. After which I will sell both bikes and find another ebike vendor that is more responsive to the consumer and provides quality support not to mention **** I would not recommend these bikes to anyone.

• Review fromJay S

  Date: 07/20/2023

  1 star
  Do not order an e-bike from this company. My Rad Rover 5 worked well for two years. After two years the motor died. **************** has been nonexistent/abysmal. When I did reach them via email, no one could tell me when the rear wheel/motor will be back in stock. One customer service email I received from them was addressed to another customer and had nothing to do with my issue. I have been without a bike for more than two months, and its my only mode of transportation. Do yourself a favor and buy a bike from a company that offers customer service and keeps their parts in stock. This has been a major disappointment for me.

• Review fromMike G

  Date: 07/19/2023

  4 stars
  They absolutely do not CHAT LIVE. They dont followup on emails that they send to you. Last year they replaced two defective bikes fairly easily for me. But now I have a battery issue and they wont respond. I have had 6 rad bikes (4 good; 2 bad) and in general love rad bikes. But they need to answer chats and emails.