Reviews

This profile includes reviews for Rad Power Bikes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rad Power Bikes Inc.

  1121 NW 52nd St Seattle, WA 98107

  
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  Rad Power Bikes Inc.

  535 Florence St Imperial Beach, CA 91932

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  Rad Power Bikes Inc.

  2107 S 700 E Salt lake City Utah, UT 84111

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  Rad Power Bikes Inc.

  1121 NW 52nd St Seattle, WA 98107-5130

  
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  Rad Power Bikes LLC

  275 W 5 Ave Vancouver, BC V5Y 1J3

Review Details

• Review fromJustin M

  Date: 07/18/2023

  1 star

  Justin M

  Date: 07/18/2023

  I have been trying to contact the company ever since I have gotten my bike 1 month ago. I spent $1,500 dollars on a brand new bike on** to ************** to me with damage to the frame. I've been trying to email *** as well as contact them through the chat for a month now. No rep**. I also tried calling their former customer service line o ** to receive aessage thay they are no longer in accepting phone calls. Now I go on this site and see all the complaints about the horrible customer service. Kind of funny to hear about a bike company that charges thousands of dollars for a product and give ZERO customer service or support to their customers. This is ridiculous. I will be placing a formal complaint with the BBB.
  

  Rad Power Bikes Inc.

  Date: 07/20/2023

  Dear ******: 
  
  We apologize for any inconvenience caused by the shipping damage your RadExpand 5 sustained while in transit with FedEx! 
  
  Upon review of your documentation, the damage to your frame appears to be cosmetic, and the plastic protective wheel cover is designed to absorb shock and withstand damage, so there's no need to worry. As a token of appreciation for being a Rad customer, we've sent you a $50 eGiftcard valid for purchases on our website or in-store.
  
  If you have any more questions or concerns, feel free to reach out to the support ticket we've created for you (#*******). 
  
  Thank you for being a Rad customer!  

• Review fromTroy H

  Date: 07/17/2023

  1 star

  Troy H

  Date: 07/17/2023

  When I ordered the bike online I realize I ordered the wrong Rad model. I tried to contact customer service multiple times thru phone, Email, Text even ******** with in 24 hours of ordering to see if I could change models. I did not receive a return response for three weeks. Because of the terrible communication I decided to just return the bike and not exchange it for the different model. So I requested a return and again I had no response from your company. Then I drove the brand new never opened bike two hours from were I live to the Rad bike store in ************* ** to return it. They took the bike from me. They gave me no return paperwork and said it would take a week to process the return. Then another three weeks after I returned the bike I still had not received my return. So again after multiple attempts to contact customers service with no success. I finally received and refund of $1000. which was $500 less than what I paid for the bike. After the terrible communication and your terrible return policy I will never do business with ***.
  

  Rad Power Bikes Inc.

  Date: 07/19/2023

  Dear ****, 
  
  We sincerely apologize for the frustrating experience you had with our customer support and return process. We understand the importance of clear and timely communication, and we deeply regret any miscommunications that occurred during this process.
  
  Upon reviewing your case, we acknowledge that there were significant delays in responding to your inquiries and processing the return. This was certainly not the level of service we aim to provide, and we truly apologize for any inconvenience it caused you.
  
  We have thoroughly investigated the matter and have taken steps to address the issues in our communication and return procedures to prevent similar incidents in the future.
  
  To make things right, we have issued a refund in the amount of $467.22, which is the difference between the original purchase price and the refund you received. This amount represents the full value you paid for the bike.
  
  Once again, we apologize for the disappointment and frustration you experienced throughout this process. We value our customers and their satisfaction, and we are committed to improving our services to ensure a more positive experience for all.
  
  If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us. We hope you will reconsider and give us another opportunity to serve you in the future.
  
  Thank you for bringing this to our attention and allowing us the chance to rectify the situation.
  
  Thank you for being a Rad customer!  

• Review fromAndrea R

  Date: 07/13/2023

  1 star

  Andrea R

  Date: 07/13/2023

  Do not buy. First, for the year I've owned this bike, it has worked properly for six months. Seconds they discontinued customer service. They absolutely refuse to speak on the phone and instead send 16 page emails of instructions about how YOU are to fix your e-bike. Ridiculous. Do not buy. There are other e-bikes on the market.
  

  Rad Power Bikes Inc.

  Date: 07/15/2023

  Dear ***********;
  
  We appreciate your feedback regarding your experience with Rad Power Bikes!
  
  We sincerely apologize for any inconvenience you have faced while trying to reach our Customer Support team. To provide the best support possible during peak bike-riding season, we have opted to focus on email and chat as our primary support channels. This allows us to efficiently address customer inquiries and provide written instructions, which can be more detailed and helpful in troubleshooting and maintenance scenarios.
  
  We understand that some customers prefer phone support, and while we don't offer it currently, we do our best to respond promptly to emails and chat messages to assist with any issues or questions you may have.
  
  Regarding the maintenance and troubleshooting instructions, we believe in empowering our customers to handle minor issues themselves, which is why we provide comprehensive guides. We aim to maintain a competitive price point for our e-bikes, and part of achieving this is encouraging self-sufficiency for certain aspects of electric bike ownership.
  
  We genuinely value your feedback, and we will take your comments into consideration as we continually strive to improve our services and products. If you have any specific concerns or need further assistance with your bike, please don't hesitate to reach out to us via email or chat. We are here to help and ensure you have the best experience with our products! 
  
  Thank you for being a Rad customer!  

• Review fromDorr C

  Date: 07/06/2023

  1 star

  Dorr C

  Date: 07/06/2023

  The bike was great until it wasnt. There is not such thing as service from Rad Power. I bought a Rad Rover 6 Plus last year, and have ridden it lightly. While putting it away one day I noticed it wouldnt roll backward. Opened a ticket on 5/28. They waited 5 days before responding via e-mail, then closed the ticket as resolved a few days later (one way to close tickets fast and improve the service metrics). My bike started rolling backward when I tried to videotape the diagnostics they requested before closing the ticket, so I began riding again. It then stranded me miles from home. Wouldnt roll backward, and I now noticed that even thought the battery was charged it wouldnt power the motor. Did the diagnostics originally requested and opened a new ticket on 6/26. it is now 7/6 and no e-mail reply, evidently there will never be a human or a returned call, and my bike is useless to me. Ive tried calling their local service partner *******, who report that there is nothing they can do for me because they will have to get the parts from Rad. A bike that used to work is of no use to me. I need service, and these guys are evidently not interested in anything beyond selling bikes. I still get email from them trying to sell me more bikes and accessories. I understand that businesses can get busy, but this thing has been broken for 5 or 6 weeks and there is zero indication that anyone at Rad cares, and their service partners evidently dont either. *** spent hours trying to get help.
  

  Rad Power Bikes Inc.

  Date: 07/08/2023

  Dear ****, 
  
  We appreciate you taking the time to share your experience with our **************************** We deeply apologize for the frustration and inconvenience you have faced with your Rad Rover 6 Plus. It is disheartening to hear that your bike has encountered multiple issues and that our response time has fallen short of your expectations.
  
  Firstly, we sincerely apologize for the delay in our initial response to your ticket, as well as the premature closure of the ticket without addressing your concerns fully. This is not reflective of the level of service we aim to provide, and we deeply regret any inconvenience caused.
  
  Regarding your current ticket, opened on 6/26, we understand that you at the time of this review, you had not received a response, and we sincerely apologize for the extended wait time. We are actively working to improve our response times and ensure that each customer receives timely assistance and resolution.
  
  We would like to assure you that we take your concerns seriously, and we are committed to resolving the issues with your bike promptly. We have escalated your case to our technical support team, who will prioritize it and provide you with the necessary assistance.
  
  One of our knowledgeable Customer Support specialists has followed up with you via support ticket ******* and it looks like we have a new rear wheel on order for your RadRover 6 Plus!
  
  We understand your frustration and the impact this situation has had on your ability to enjoy your bike. Please know that your satisfaction is important to us, and we are dedicated to rectifying this situation to the best of our abilities.
  
  Thank you for your patience and understanding throughout this process. We remain committed to restoring your confidence in Rad Power and ensuring that you receive the service you deserve! 

• Review fromRob W

  Date: 06/30/2023

  1 star
  Brand new Bike doesnt work. Took 5 days for them to supposedly order a part that I have zero shipping information on. Getting contact to a person is impossible. For an item this expensive they need to do better. Definitely wont do further business with this company. If they took care of their customers I would be understanding, but nothing gets done customer service wise.

• Review fromJeffrey "Rad Sucks" S

  Date: 06/30/2023

  1 star
  Hey Rad... Take a look around... notice how many upset customers there are showing up to mention how HORRIBLE your customer service is? Its nearly unbearable. I love my bike but I 100% HATE your customer service so much so that I actively tell all of my friends and family to never purchase a bike from you all. I will never again buy any bike, part, upgrade from you ever again. Id rather walk. I have a simple question about a order and confirmation and yet.... its impossible to make contact with RAD, Im not even mad anymore, like a bad relationship I just want you out of my life. Id rather move on to another ebike company... yall think youre the best??? Yall are a joke to us consumers. Id tell you to get it together but.... you are not listening.

• Review fromwilliam G

  Date: 06/27/2023

  1 star

  william G

  Date: 06/27/2023

  my bike has been unoperable for over a month due will not start. been writing emails, calling (which is a joke ) i really would like to ride my bike.
  

  Rad Power Bikes Inc.

  Date: 06/28/2023

  Dear *******, 
  
  First and foremost, we would like to apologize for the delayed response to your recent inquiry to our customer support email inbox. We value your time and understand the frustration that *** have resulted from this delay, and for that, we extend our sincerest apologies.
  
  Very sorry to hear that your RadRunner 2 is no longer powering on. We will be more than happy to work with you to troubleshoot this issue so we can get your bike back up and running! We have reached out to you through support ticket 1871728. 

  We are eager to get this issue solved for you and are wishing you many enjoyable rides in the near future with your RadRunner 2! 

  Thank you for being a Rad customer.

• Review fromT. M.

  Date: 06/27/2023

  1 star

  T. M.

  Date: 06/27/2023

  Ordered a bike and ***** has been unable to deliver to get a signature. Three times they said they have attempted to deliver. I actually took off of work and this is the third day they claim they tried to deliver. Address is correct, normal neighborhood, get ***** deliveries all the time, and have cameras. No attempted delivery. Was finally told I could pick it up at ****** went to the address they gave me spent my morning going to three different warehouse. Finally was told the bike was in a trailer that would be unloaded the next day and delivered. No delivery!Sent three emails (only way to contact RAD) with no response. Decided if that was the service before I got the bike could only get worse! Canceled order on my credit card.
  

  Rad Power Bikes Inc.

  Date: 06/29/2023

  Dear ****,
  
  Thank you for reaching out to Rad Power Bikes! 
  
  We sincerely apologize for the inconvenience you experienced with the delivery of your bike, and we appreciate you bringing this matter to our attention. We understand how frustrating it can be to eagerly await a delivery and encounter repeated unsuccessful attempts.
  
  Upon reviewing our records, we can confirm that your bike was indeed dispatched for delivery on June 28th, 2023, as scheduled. However, it appears that there were unforeseen issues encountered by the delivery carrier, ****** which resulted in a series of failed delivery attempts.
  
  We deeply regret any miscommunication or inconvenience caused during this process. Our team has investigated the matter thoroughly, including reaching out to ***** to understand the specific circumstances surrounding your case. We have taken immediate steps to address this issue and ensure it does not happen again in the future.
  
  Regarding the option to pick up your bike at the ***** location, we apologize for the confusion and the subsequent inconvenience you faced in locating the correct warehouse. We understand the frustration caused by the conflicting information provided and the wasted time you spent on this matter.
  
  As for the lack of response to your emails, we sincerely apologize for the delay in our communication. We strive to provide prompt and efficient customer support, and we regret any lapses that occurred in this instance. Rest assured, we are actively working on improving our response times and ensuring that every customer query receives the attention it deserves.
  
  We understand that you have decided to cancel your order due to the unsatisfactory experience you had with our delivery service. While we respect your decision, we want to assure you that this incident is not reflective of the level of service we aim to provide. We deeply value each and every customer, and it is disheartening to know that we have fallen short of your expectations.
  
  We would appreciate the opportunity to rectify this situation and regain your trust. We hope you are open to reconsidering your cancellation. Our team has reached out to you regarding your dispute in ticket number 1872086. 
  
  Thank you for being a Rad customer!  

  T. M.

  Date: 06/29/2023

  The bike finally arrived damaged two days ago and I have been on the *** Bike customer support chat for hours with no response about what to do with the damaged bike. In addition, I sent emails to customer support with information about the damaged bike from ***** and that they should file with ***** as the shipper. Finally, I told them that I was not interested in a replacement because their complete lack of competent customer service. In 7 days the only response I have is due to BBB complaint.

• Review fromW. L.

  Date: 06/26/2023

  1 star

  W. L.

  Date: 06/26/2023

  Emailed customer service 6/7/2023, 6/13/2023, 6/19/2023, 6/24/2023 and just recently 6/26/2023. At most I would get a confirmation that they received my email but never a reply. I am more that frustrated and regret buying two bikes from this company.
  

  Rad Power Bikes Inc.

  Date: 06/28/2023

  Dear *****:
  
  First and foremost, we would like to apologize for the delayed response to your recent inquiry to our customer support email inbox. We value your time and understand the frustration that *** have resulted from this delay, and for that, we extend our sincerest apologies.
  
  After researching your email history with our **************************** we have issued a $400 refund to the payment method we have on file for your bike order. We typically offer a two-week grace ****** for price adjustments after our bikes go on sale. While your purchase fell just shy of the grace ****** by one day, we have issued a one-time exception to this policy and have adjusted the price of your bike purchase to match the promotional pricing. 
  
  A refund confirmation was sent to ****'s email that we have on file. 
  
  If you encounter any future issues, you can definitely reach out to us by either emailing ********************************** or by using our live chat feature for faster assistance. The live chat feature was reactivated this week to allow our customers to reach us and get help right away! You can reach us via live chat going to our website and clicking the 'We're online ??' button in the lower right-hand corner. 
  
  Please let us know if we can be of further assistance! 

  W. L.

  Date: 07/05/2023

  Thank you for the price adjustment. The email issue has been resolved. Still loving our new bikes. Luckily, we live close to the ************ store and for tech support, we'll reach out to them. They said they couldn't help ** with the price adjustment though.

• Review fromJ. B.

  Date: 06/26/2023

  1 star

  J. B.

  Date: 06/26/2023

  I bought 2 rad rover 6 plus bikes last spring . Me and my wife have enjoyed riding them for the past year and have told everyone who asked all about the great bikes . However my opinion has now changed due to their total lack of customer service . The ********* does not ever answer their phone after 25 plus calls i gave up . they have shut down their 800 numbers to catch up on the back log of complaints and questions about parts and problems . I am of the opinion that will only add to the frustration of their customers . As far as e mail or an line customer support goes it to is also just as bad a simple question like where do i purchase a UI remote for my rad rover 6 plus is only answered with what e mail was the bike purchased under do you have a ticket # what is the receipt # whos name was it purchased under . With all the questions not a simple you can buy one here very frustrating . I eventually called the ******* store talked to an employee on the first try got an answer to my question and drove to ******* to pick up my part ****************************************************************************************************************************************************** my 65 years . *******************
  

  Rad Power Bikes Inc.

  Date: 06/28/2023

  Dear ****:
  
  Thank you for providing us with your valuable feedback. First and foremost, we would like to apologize for the delayed response to your recent inquiry to our customer support email inbox. We value your time and understand the frustration that *** have resulted from this delay, and for that, we extend our sincerest apologies.
  
  We have taken note of the part you require, which is known as a UI remote and/or UI display. However, in order to proceed with assisting you and sending you an invoice, we kindly request your cooperation in verifying your account information as a security measure.
  
  Our records indicate that our agents have made previous attempts to assist you by verifying your account, but unfortunately, we have not yet received a response from you with the details we need to verify your account and warranty status with us. Once we have successfully verified your information, we will be more than happy to help you place your order promptly.
  
  To expedite the process, we kindly ask you to provide us with the name under which you purchased your bike, as well as the email address to which your bike is registered. Once we have this information, we will promptly send an invoice to the corresponding account. Please send this as a reply to the most recent email our Support team has sent you, case ID: #********/************. 
  
  Thank you for being a Rad customer!  

  J. B.

  Date: 07/01/2023

  I do not need an invoice for something that I have not purchased . If you have read my comments I needed a UI remote not a display you need to pay more attention . My question was where to buy one . You did not answer my simple question . I drove 600 km to ******* to buy one because unlike your ********* store they answer their phone and my simple question .again if you would pay more attention to my post you would know that . You have been zero help and I will continue to discourage anyone who asks about your bike not to buy one . Strictly based on your absolute disregard for your customers after they purchased a bike .

  J. B.

  Date: 07/02/2023

  I needed A U I remote . Your agents did not try to assist all they did was request additional information that has nothing to do do with the simple question which was were do I buy one . If youre ********* store would answer their phone like the ******* store I wouldnt have had to drive to ******* for my part . You want information that has nothing to do with my question . You are simply wasting peoples time by not giving a straight answer . That is why I discourage people from making the same mistake as I did when I bought 2 of your bikes last year .