We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Ticket Sales

Brown Paper Tickets LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Brown Paper Tickets LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Brown Paper Tickets LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 497 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 18, 2022, ************* held a Jazz Music Concert in *******, ***** at the *********** for the Performing and Visual Arts for the purpose of raising Scholarship funds for Jazz Students from the ***********. We used Brown Paper Tickets (brownpapertickets.com) for our ticket sales.We grossed $9400.00 from the ticket sales and were guaranteed payment of $9,360.93 to be paid by direct deposit within 10 days of the event. To-Date No payment has been received. We have a current online account with ********************** and our Banking information is correct in our Profile with this Business.I am **** *******, Treasurer of ************* and have made multiple email complaints and requests for payment from Brown Paper Tickets. I have learned ********** purchased the company and promised to pay all debts. Furthermore, I have learned the multiple complaints have been filed with the *************'s Office as well as the *******************'s Office for the same pattern of activity as other victim organizations damaged by Brown Paper Tickets. Numerous ********************* stories have aired with local news outlets as well.************ wishes to be a part of any legal action filed by the ************************ and or Class Action Lawsuit should one be filed. Our remedy for this matter is to recover the lost funds of $9,360.93.

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************ (a 501c3) hosted our Flannelfest event in 2020 that we hired Brown Paper Tickets for. After the event they paid us what we were owed, but then retracted the payment from our account and then went out of business. This put our nonprofit at risk. ********** purchased Brown Paper Ticket and promised to pay all remaining debts by owed to all of the companies by March 2024 that *** wrongfully stiffed on their events. We have gotten no response after years of consistent emails.

    • Initial Complaint

      Date:08/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a check from this business for ticket money they collected. We were then notified it was not cashable due to insufficient funds. I have contacted the company four or five times in the hope we would be paid. As a small nonprofit, the $1785 is quite important to our association.I don't understand how this company can continue to do business when they have outstanding debt.Though i would like to have our organization paid, I just want this complaint on file.

    • Initial Complaint

      Date:07/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We used BPT (Brown Paper Tickets) to sell tickets online for our flea market event. They have never paid us the amount due for the sale of the tickets ($7680.00).We have made more than a dozen attempts to contact them without any response. Their phone number does not work and they do not reply to emails.

    • Initial Complaint

      Date:06/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 6 and 7, 2023, I held an event that was ticketed through Brown Paper Tickets: ***********'s Undina. Event page here: ************************************** Brown Paper Tickets states that payments arrive within 10 days (*************************************************************************************************************************************************************), but we have still not been paid, despite numerous emails.

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My organization produced a show in June of 2023 using BrownPaperTickets for ticket sales. We are now one year later and BrownPaperTickets has continued to hold the payment, totaling nearly $3k, hostage. They do not take calls and never respond to emails.

    • Initial Complaint

      Date:06/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stroke **************** a 501(c)(3) nonprofit organization, used Brown Paper Tickets to sell registrations and sponsorships and collect donations for our charity event on October 15, 2023. We have yet to receive our payout of $3,650. I have contacted Brown Paper Tickets and Events.com (who acquired the company) numerous times without a response. They are fraudulently withholding donor funds intended for our charity.

    • Initial Complaint

      Date:05/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We produced a musical last summer ************ 2023) and are still owed a large some of ticket money from Brown Paper Tickets. There have been numerous inquiries made on our behalf and we keep getting told the money is coming with no resolution in sight. They owe us over 13K.

    • Initial Complaint

      Date:05/20/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Events.com has made multiple promises to pay owed balances incurred from its acquisition of BrownPaperTickets.com. To date, these promises have not been met.I am owed $1,560 which the now defunct BrownPaperTickets.com collected of MY rightful earnings. This sum was supposed to have been remitted to me by February 1, 2023. As of 18 months later, I have not seen a ***** of this.Events.com sent several emails promising to pay off the *** producers who were owed money, yet so far they have not done so. Why would a company make empty promises? Are they just as corrupt as BrownPaperTickets was? Events.com promised as a part of acquiring BrownPaperTickets to pay off the balances owed to producers. If Events.com does not concede this promise, I will have not choice but to do everything in my power as a producer in the music industry to expose their corrupt business practices.

    • Initial Complaint

      Date:05/17/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have two accounts that we are still waiting to receive funds from events in 2022: ************************* and ************************** We received an email on March 6 that the funds would be disbursed within 5-10 days but we have not seen anything yet. The banking information is all current and as I understood it we would receive the funds directly into our bank account. However even a mailed check should have arrived by now with that timeline. I believe all funds were supposed to be paid out by the end of March anyway under the new ownership of Brown Paper Tickets.The payouts were $3560 and $3720, totaling $7280 that is now extremely overdue. We did not submit a complaint within one year because they were bought by Events.com during that time and we hoped to still receive the payout per their court orders to pay out all owed funds.

    Brown Paper Tickets LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.