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Business Profile

Event Ticket Sales

Brown Paper Tickets LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Brown Paper Tickets LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brown Paper Tickets LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 492 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ************************* and I am the Director of La Zooz Dance in *************, **. We do a production every year and have used Brown Paper Tickets without any issue in 2016, 2017, 2018, 2019 and 2022. On June 11, 2023 we ran our program and acculumated $5830 worth of ticket sales, which they said they would mail a check to us or deposit funds into our account within 10 days. After a couple months, they informed us about a merger and that we should be patient with our funds. No longer answering their phones, I have reached out via email a dozen times, wrote emails threatening legal action, all to no avail. On March 6th, I received an email from them where they told me that my payment will be sent within ******************************************************************* the payment. Now we are nearing the year **** where my funds have still not been received and we need the liquidity to do the next production, as we do every year. I am hoping that involving BBB in the complaint will take it to the "next level" in their book and will release the funds that are due to me. My Member Number is #******* and the event in question is "Stepping it Up" on June 11th 2023, where sales were 371 seats. Thank you so much for your help.

    • Initial Complaint

      Date:03/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the summer of 2023, I used Brown Paper Tickets to sell tickets for a summer musical. We closed on August 3, 2023 and still have not received any funds *********** beyond an e-mail from the new purchaser that we would be waiting another 5 months to get paid.It is now March, and I have not heard anything further.

    • Initial Complaint

      Date:03/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My business is owed nearly $60,000 There is no phone number to call Emails remain unanswered I need your help Thank you

    • Initial Complaint

      Date:02/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We used Brown Paper Tickets as a ticketing service for our October 2023 event, through our LLC Handmade Music Festival. The event made $1415 dollars in ticket sales. We, as a small, family owned and community supported business, have not seen a dollar of our hard earned ticket sales. It is preventing us from doing business as we'd like and has caused much financial and emotional strain on our business. We would like a resolution and payment from BPT.

    • Initial Complaint

      Date:02/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an artist who used Brown Paper Tickets to handle an event for me. They have not paid me a single ***** of the ticket revenue they collected for me. Note that Brown Paper Tickets has failed to pay artists and arts companies and is under order by the ******************* to pay all claims owed. I have sent multiple demands for payment. This payment is overdue by years.Amount Due: $2699 For: Ticket sales. "Matter is Mother" event ending 9/26/20 BPT Event Number: ******* My account Number: ******

    • Initial Complaint

      Date:02/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We used Brown Paper Tickets for accommodation for our wedding in September 2023. It is now far past the 10 days post-event they quote to send out payment. We have been contacting them since this date and have not heard back from them for three months.

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 28th, 2023, I hosted a benefit concert and used Brown Paper Tickets to process ticket sales. We sold $5,660 worth of tickets, which meant we broke even! However, after the event, we never heard back from Brown Paper Tickets: their phone lines were disconnected, and they seemed to have run off with our money. What is most surprising to me is that they seem to be allowed to ******* people of their money with impunity. There is no foreseeable resolution to the money they effectively took from us.

    • Initial Complaint

      Date:01/19/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had an event held in April of 2023. We sold tickets online through their website in the amount of almost $4,000 and never received a ***** from them. They will not respond to numerous emails and have disabled their phones. They are still operating and ripping people off according to the numerous other complaints listed here and elsewhere. We are a small business and losing out on that revenue has been devastating and yet there are still allowed to rip other people off?

    • Initial Complaint

      Date:01/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brown Paper Tickets owes my ************************ *********************, $3,750.00 for advance online tickets for a fundraiser that was held on Saturday, October 28, 2023. Once the event was completed they were to send us payment within 7 - 10 business days. After 2 months, I tried to contact them by phone which there message states that they are not providing phone service at this time. I have made several attempts to email them and every time an automated email returns with a ticket number for my issue and that someone will be in touch soon. The only personal email response that I did recieve was stating that my bank account info was not in their system. I updated this information for the direct deposit of my payment. Almost 3 months have gone by and I still have not recieved any responses from Brown Paper Tickets.

    • Initial Complaint

      Date:12/18/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used brown paper tickets to sell tickets for an event I was promoting & playing at a venue in ********** ************ on January 20, 2023. I raised $750 in sales through brown paper tickets, and already paid the fees, and only received $50 out of the $750 I'm promised. *** sent numerous emails, via my email provided & member number # *******. Never received any responses

    Brown Paper Tickets LLC is NOT a BBB Accredited Business.

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