Complaints

This profile includes complaints for Boundless Immigration, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Boundless Immigration, Inc.

  300 Lenora St # 521 Seattle, WA 98121-2411

  
• 

  Boundless Immigration, Inc.

  114 Alaskan Way S Ste 200 Seattle, WA 98104-2584

  
• 

  Boundless Immigration, Inc.

  2101 4th Ave Ste 850 Seattle, WA 98121-2309

  
• 

  Boundless Immigration, Inc.

  240 2nd Ave S Ste 300 Seattle, WA 98104-2250

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their service in July 2024, its April 7th,2025. They sent me an email telling me my account will be closed in 90 days. They have been delaying my account since July 2024. They are absolutely the worst at this immigration process. I asked this application guide guy name ******** ******* if he is the only one there and he said yes. They delay your application for the slightest things and charge you $350 for an RFE which they dont know if youre going to get. They keep delaying my application because of simple things they can let you know from the get go. I recommend they shut down this service. They take so long you cant even get a refund for their unacceptable service. Stay away from Boundless immigration, it states they are not a law firm so please everyone lets file a civil lawsuit against them. I have paid over $3000 so far in expenses because of boundless. They forced me to fixed my wifes taxes FOUR MONTHS into the paperwork which we had to wait 90 days for the amended taxes. It seems like something wrong is new every submit we make. Their customer service is horrific. Their refund policy is horrible and needs to be change because they will not send out your application within 14 days. You also cannot have direct contact with no one pertaining to your application.

  

  Business Response

  Date: 04/09/2025

  Dear Romario,

  Thank you for sharing your feedback, and we sincerely apologize for the frustrations you've experienced. We understand how disappointing delays can be, and we want to address your concerns.
  
  Regarding the expiration email you received, please note that it is simply a reminder. In the event we are unable to submit your application to USCIS by the specified date, we can request an extension.
  
  As for the additional RFE fee, this only applies if the assigned Independent Immigration Attorney issues a warning about an RFE following their legal review. If you choose to proceed with the application as is, we will inform you of the possibility of an RFE, but please understand that this is beyond our control. Based on our experience, an RFE may occur, and we aim to set proper expectations for you.
  
  We deeply apologize for the delays youve encountered. A supervisor is currently working on your case and is prioritizing it to ensure your application is submitted to ***** as quickly as possible. We truly appreciate your patience as we work to get this resolved.
  
  Thank you again for your understanding, and please dont hesitate to reach out if you have further concerns or questions.

   

  Sincerely,

  The Boundless Immigration Team

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Boundless Immigration due to an extremely frustrating and unprofessional experience with their services.Before committing to their platform, I was bombarded with endless calls from their sales team, pressuring me to sign the contract. After I finally agreed, the service quality quickly deteriorated. Despite submitting all required documents, Boundless repeatedly asked for more paperwork, with each new request causing a delay of 4-5 days, even for a single piece of information. This ongoing back-and-forth has caused significant frustration and delays.I clearly communicated to Boundless that I had an impending deadline, yet I received only generic, automated responses. Eventually, my account specialist stopped responding to my inquiries altogether. This lack of communication and failure to meet deadlines has put me at a significant disadvantage, both financially and *********** of now, Ive been stuck in this cycle for nearly two weeks, with no resolution in sight. Despite having paid both the service and filing fees, I have not received the necessary assistance or timely responses. Given these ongoing issues, I am requesting the following:- A partial refund of the service fee.- The return of all documents I have submitted thus far.- A clear resolution, either finalizing the process or providing a clear path forward, by Friday, 4/11.If these issues are not addressed by that date, I will be forced to explore further action.

  

  Business Response

  Date: 04/09/2025

  Dear Yi,

  First, we want to sincerely apologize for the frustrating experience youve had with Boundless Immigration. We completely understand your concerns regarding the delays, lack of communication, and the stress this has caused you. It is never our intention to provide a service that leaves our customers feeling neglected or unheard.
  
  We are pleased to inform you that we have successfully mailed your application to USCIS today, 04/09/2025, via overnight shipping. This should ensure that your application is processed promptly. We truly hope this helps alleviate some of the concerns regarding your upcoming deadline.
  
  Again, We deeply apologize for the difficulties youve encountered. Your feedback is incredibly valuable, and we are working hard to ensure that your experience moving forward is much smoother.
  
  Thank you for your understanding, and please dont hesitate to reach out if you have any further concerns.

  Sincerely,

  The Boundless Immigration Team

   

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ** *****

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1410 in total for my wife's AOS in a 9-month plan since April 2024. We've already finished paying cost of it but they haven't even sent our application. On top of that, I don't think they actually have lawyers that review the applications because everything in our I130 and I485 are all wrong. Work history is wrong, names are wrong, date of entry is wrong. It's BS!! Never ever use Boundless because they only care about the money, not the livelihood of the people. THEY DO NOT CARE! 100% ANGRY because now my wife is about to lose her job because it's taking them so long to file our documents. AND THEY WONT refund even if all the paperwork is messed up!!

  

  Business Response

  Date: 04/10/2025

  Dear *******,

  We're truly sorry to hear about your frustration, and we understand how important this process is for you and your wife. We sincerely apologize for the issues youve encountered with your application, and we want to assure you that this is not the experience we aim to provide.
  
  Regarding your request for a refund, you should be receiving a separate email from our Payment Solutions Team with detailed instructions on the refund process. They will work with you to resolve this issue as efficiently as possible.
  
  We value your feedback, and were committed to making things right for you. If theres anything else I can assist with in the meantime, please dont hesitate to let me know.

   

  Sincerely,

  The Boundless Immigration Team

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23168703
  
  I am rejecting this response because:
  We were emailed about their refund policy blah blah but they take like 14 days to even respond when we started with boundless so how would we know that boundless is good if you guys didnt even respond quickly?! We demand a refund may it be partial or full refund! If we had gone through Boundless, my wifes case wouldnt be sent out still after 9 f****** months!! We were going back and forth for 9 f****** months and its still not sent out yet. Their application guides are not useful at all because they got all of our information wrong on the i130 and i485. If we proceeded with boundless, my wifes case would definitely be denied!
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 05/07/2025

  Dear *******,

  Thank you for reaching out and sharing your concerns. We understand your frustration and truly regret that your experience has not met your expectations.
  
  While we are unable to issue a refund, please note that your petition was completed and ready for shipment as of April 5. Unfortunately, we did not receive the required signature or any further response from your end to proceed.
  
  As a gesture of goodwill and in appreciation of your time with us, we have added a $300 credit to your account, which can be applied toward any future services. This has been noted on your account for reference.
  
  If you have any questions or would like assistance moving forward, we are here to help.

   

  Sincerely,

  The Boundless Immigration Team

   

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally looked at this company as I am an immigrant, but I read reviews and looked up the man I was put in contact with and couldn't see that he has anything to do with immigration at all. I became suspicious, so I canceled my tentative appointment. Since then, he has repeatedly emailed me and called me to the point where I blocked his number. He has gone around my boundaries by calling me on a completely different number. At this point, it's just harassment.

  

  Business Response

  Date: 03/26/2025

  Dear *****,

  We sincerely apologize for any inconvenience or frustration caused by our sales communications. We understand your concerns and appreciate you bringing them to our attention.
  
  We have reviewed the matter and taken the necessary steps to ensure you will not receive further outreach from our team via phone or email.
  
  While our process involves multiple contact methods to reach potential clients, we recognize that this approach may have felt intrusive in your case. We are actively reviewing our procedures to ensure a more respectful and customer-focused communication strategy.
  
  We appreciate your feedback and remain committed to providing a professional and considerate experience. If you have any further questions or concerns, please feel free to reach out.

   

  Sincerely,

  The Boundless Immigration Team

  Customer Answer

  Date: 03/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as there is no more communication. 
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account with ********************** over a year ago and I paid over $1400 because I paid their fee plus the ***** application fee atthe same time because I thought they were gonna do their job. At first they sent me information request and I sent them all the information requested. Then they requested additional information and I added 100% the exact additional information they asked for and even replied to their message saying it was complete and that has been around a year ago, and theres been no activity whatsoever from them on the application. I just got off the phone with them for asking for a refund and theyre saying they will not refund their service fee, but theywill refund the application fee to ******This is crazy because theyre telling me theyre not gonna refund me for a service. I paid over $746 for that they did not do.Months ago, I even replied to them, asking them if they were going to do their job and still nothing!It seems like a scam to me and I want my money back!

  

  Business Response

  Date: 03/03/2025

  Dear *****,

  Thank you for reaching out, and we apologize for the frustration you've experienced. Weve made several attempts to contact you, but unfortunately, we didnt receive a response.

  After reviewing your account, we note that you purchased our service on Aug. 6, 2024, and the initial review was completed on Sept. 16, 2024. We requested additional documents, which you partially provided. However, the account remained inactive from Oct. 18, 2024, until your recent contact on Feb. 22, 2025.

  We want to assist you and are happy to continue moving forward, but we need your collaboration to proceed.

  Regarding the refund:
  - We can refund the **************** filing fee.
  - Unfortunately, we are unable to refund our service fee, as your request is outside of our 14-day refund policy.

  We value your business and are committed to assisting you in completing your application. If youre willing to work with us, were ready to resume the process.

   

  Sincerely,

  The Boundless Immigration Team

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are working on our adjustment of status for a K1 ***** We have numerous questions that have been asked 4-5 times and they are refusing to answer these important questions. They have provided what they propose as a final copy of the I485 and associated documents that contain inaccuracies and incorrect information and despite asking 4 times in 2 days for corrections to be made, they are still refusing to correct the errors, which include the wrong name of the city my wife went to school in (2x), refusal to include all the pictures that we submitted that they told us were required for processing by *****. We had a scheduled phone call with them on February 10 where we were assured that these things would be taken care of. There are other things like them fraudulently understating my income on the application. They are causing unreasonable delays in the processing of our paperwork. We are signed up for a payment plan which includes most government fees, except for the ones we were told had to be paid separately, and yet they keep trying to double bill us for inflated government fees separately which are included in our payment plan. They also billed us for 5 payments totaling approximately $1250.00 in the course of 3 days. They also failed to disclose as required by the payment processor, any information regarding automatic recurring payments. We are not asking for those fees to be returned, however, their payment solutions department is silent when we ask for explanations about the government fees. They have been paid for their services in full and our next payment is not due until ********** 2025. All we want is the documents to be corrected to reflect the required information for our final review for processing. I gave Boundless until 6:00pm CT today, 2 days ago, to address the outstanding issues and they refuse to do so. We are asking for them to correct the documents for our final review properly and as instructed 4-5 times now.

  

  Business Response

  Date: 02/24/2025

  Dear *****,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and confusion you've experienced, particularly regarding the repeated requests for ***** fees and the inaccuracies in your documents.
  
  We understand that the explanation regarding the installment payment plan and fee breakdown has been relayed and understood. We apologize again for the initial confusion.
  
  Our operations supervisor has prioritized your case, and the corrected document, reflecting the necessary changes, has been sent to you for final review.
  
  We are committed to ensuring your case proceeds smoothly. Please do not hesitate to contact us if you have any further questions.

   

  Sincerely,

  The Boundless Immigration Team

  
  
  

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Boundless years ago regarding potentially using their services and then made an account. I have unsubscribed from their emails countless times but am still receiving emails daily, and they call me all the time. I have sent emails to them asking that communications with me stop. I have blocked them, but I still get calls! They leave extensive voicemails, and it's getting very annoying. I no longer need their services and am sick and tired of them calling me. I'd like them to cease contacting me altogether.

  

  Business Response

  Date: 02/19/2025

  Dear *****,

  Thank you for bringing this to our attention. We sincerely apologize for the continued communications despite your previous requests to unsubscribe. We understand how frustrating this must have been for you, and we truly regret any inconvenience caused.
  
  We have taken the following steps to ensure you no longer receive any unwanted communications from us:
  
  - Your email has been fully unsubscribed from our mailing lists.
  - Your contact information has been updated to reflect your request not to be contacted.
  - You will no longer receive emails, calls, or voicemails from our team.
  
  If you experience any further issues, do not hesitate to let us know, and we will address them promptly.
  
  Once again, we apologize for any frustration this has caused and appreciate your patience as we resolve this matter.

   

  Sincerely,

  The Boundless Immigration Team

   

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 6, 2014 I hired Boundless Immigration to help process my wife's Change of Status application. By January 14, the process was complete and the application was ready to be sent to *****. As of today, February 18, Boundless has continuously delayed sending in the application, even though no changes have been required. They just continuously delay completing the service for no reason. I have made multiple contacts with their customer service team who continue to tell me they will resolve the situation, but then nothing ever happens. On February 11, I was able to speak to a supervisor who assured me that everything would be finalized within 1 to 3 business days, however, I am still waiting for my case to be finalized as of today, 2/18.

  

  Business Response

  Date: 02/23/2025

  Dear *****,

  Thank you for reaching out and for your patience throughout this process. We sincerely regret the delays you experienced in submitting your wife's Change of Status application and understand how frustrating this must have been for you.
  
  We appreciate your efforts in staying in contact with our team, and we acknowledge that our commitment to resolving this matter took longer than anticipated. Please know that this was never our intention, and we take your concerns seriously.
  

  As part of our efforts to make this right, we have:
  - Finalized and submitted the application to ***** via overnight shipping. The tracking number has been shared with you for your reference.
  - Offered a $200 compensation for the undue delays.
  
  We truly value your trust in Boundless Immigration and are committed to providing a smoother experience moving forward. If there is anything else we can do to assist you, please dont hesitate to reach out.

   

  Sincerely,

  The Boundless Immigration Team

  Customer Answer

  Date: 03/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding the handling of my refund request for the total amount of $3,739 paid to your company. Despite my attempts to resolve this matter amicably, I have been informed that a refund will not be issued, which I find both disappointing and unjustified.On December 22nd 2024, I engaged your services and paid the aforementioned fees in good faith, expecting professional assistance as promised in your service agreement. Unfortunately, your lengthy process made me to filled out all the forms by myself since you fail to do so on a timely manner, my main goal was to get everything done before Jan 20th 2025, every document requested was uploaded as soon as we got the *************** light of this, I believe I am entitled to a full refund based on your policy since we are not satisfied with the service provided your policy mentioned a 100% refund, To date, my refund request has been denied due to my case was checked and completed by an attorney which is a lie because since Jan 8th 2025 my application stocked on ''legal review stage".I kindly request the following: A check for the total amount paid, since i stated in several email sent to your refund team that i do not longer have the credit card used to paid for the services, so i do not longer have a relationship with that bank, that being said we can only get a check for the amount of USCIS fees and boundless fee. If this matter cannot be resolved promptly and fairly, I may be compelled to escalate my complaint to the appropriate consumer protection authorities or explore legal options to recover my funds. However, I trust that we can resolve this issue amicably without further escalation.I expect a response to this letter within 7 days from the date of receipt. Please do not hesitate to contact me at ******************* for further clarification or to discuss a resolution.

  

  Business Response

  Date: 01/22/2025

  Dear Jutty,

  Thank you for reaching out and for providing a detailed account of your concerns. We sincerely apologize for the frustration and inconvenience you have experienced with our services. We value your feedback and take your concerns seriously.

  After reviewing your case thoroughly, we understand the issues youve raised regarding the delays in processing and the challenges you encountered while attempting to meet your desired timelines. We also acknowledge that the process did not meet the standards of service we strive to provide, and for that, we are deeply sorry.
  

  In light of your feedback and in accordance with our refund policy, we are happy to confirm that we will be issuing a full refund of the ***** fees and 50% of the Boundless service fees as agreed. Our payment solutions team has processed the refund check, and you can expect to receive it within the month.
  

  We sincerely regret that your experience with us did not meet your expectations and appreciate your patience throughout this process. Our goal is to ensure that all of our clients are satisfied, and we hope this resolution will help restore your trust in our services.
  

  If you have any further questions or need assistance with anything else, please dont hesitate to reach out.
  

  Thank you again for your understanding, and we wish you all the best in your future endeavors.

  Sincerely,

  The Boundless Immigration Team

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:01/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased K-1 fiance' **** through boundless for a total of $2,060. However after speaking to a attorney they advised me to go with the CR-1 **** application instead and had to create a different email address and account. The CR-1 is currently advertised as $1,340 on their website and they have not adjusted the money owed. I have been having issues with their chat system on the website. I call customer service to speak with a Supervisor and I am left on long holds. I never had interview prep call with the attorney as well.

  

  Business Response

  Date: 01/14/2025

  Dear *****,

  Thank you for sharing your feedback with us. We understand your concerns and would like to take this opportunity to clarify the details of your payment and the services we provide.

  When you initially purchased the K-1 **** package, we were fully transparent about the breakdown of fees, which were outlined in the agreement you accepted. Specifically, we noted that the only government fee we assist with is the ***** filing fee.

  During your recent conversation with our supervisor, you also acknowledged the explanation given to you regarding our package fees as well as about our new pricing, which was implemented several months after your purchase. At the time of your purchase, both K-1 and CR-1 **** services were priced the same under our legacy pricing. Our current pricing now offers two tiers, with the lower-cost option excluding attorney assistance. The plan you purchased aligns with our premium package, which includes an attorney review and the interview prep call.

  Regarding a supervisor's availability, we kindly ask for your patience, as our supervisors often manage multiple matters and may not be able to answer all calls immediately. However, they prioritize returning calls when requested or needed, as one of them did in your case. And during your conversation, she addressed your concerns and provided guidance on the best time to schedule an interview prep call with an independent immigration attorney. She also explained the government fees required on the ************************************** (CEAC) website and sent you a detailed payment breakdown via email for your reference.

  If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Sincerely,

  The Boundless Immigration Team