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Average of 147 Customer Reviews
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Review fromAlexander L
Date: 04/19/2024
1 starAbsolutely awful experience. I received my new phone on December 5th, 2023. I then returned my broken phone via **** on December 8th, well within the 10 days. I hear nothing. Nothing until suddenly, on February 1st, my credit card has been charged nearly $1000 for failing to return a device. Looking at the tracking number, there is nothing. It says my package has not been scanned. I called Servify as soon as I found out. They assured me that I did what I had to do, and despite not having a receipt, I would be refunded in a few days, he needed to contact the "backend". I monitored my account and nothing...So I called back. Again I am assured that I will be refunded and that I did what I was supposed to do. I should see the refund before the end of the week. That would have been around February 15th. Again no refund. So I contested with my credit card and they "fought" on my behalf. They caved and said the same thing servify did. They did not help me either.I continued to contest the charge but was repeatedly told, if I don't have a receipt, then they will not take back the charge. Absolutely disgusted with being told flat out lies by customer service. Told that the charge will be taken out, only for it not to be. So that is why they are a 1 star review from me. They scammed me out of $1000, months after the fact, and **** cant track the mail anymore because it deletes from their system automatically after a certain amount of time. I tried going back to the same post office but to no avail. I am in the midst of requesting the footage that I dropped the package off for a potential lawsuit against them.Review fromFRANK D
Date: 04/12/2024
5 starsFRANK D
Date: 04/12/2024
Despite all the difficulty in voicing my problems, ******* managed to do the proper thing and corrected the problem. Thank you for keeping me from being a di sgruntled customer
Servify (US), Inc.
Date: 04/25/2024
Thank you for your kind ratingsReview fromnick r
Date: 04/08/2024
1 starnick r
Date: 04/08/2024
Worst experience with their service and claims process I have ever dealt with in my life. Not the call centers fault but ******* corporate for not empowering them.Servify (US), Inc.
Date: 04/10/2024
Hello ****,
Upon verification,
We have refunded $70 back to your source account to adjust the walk-in claim request to a $29 deductible request.
Regards
Team ServifyReview fromJUAN S
Date: 04/06/2024
5 starsJUAN S
Date: 04/06/2024
Great service. Very smooth and convenient. It was able to get my screen repaired very next day. ******* made the process very easy and I was so pleased. I highly recommend this service.Servify (US), Inc.
Date: 04/10/2024
It's always good to see customers happy! Thank you for the feedback.Review fromBrandon P
Date: 04/06/2024
5 starsBrandon P
Date: 04/06/2024
Excellent service. I have used it several times and iit has been great every time.Servify (US), Inc.
Date: 04/10/2024
It's always good to see customers happy! Thank you for the feedback.Review fromMiranda C
Date: 04/05/2024
5 starsMiranda C
Date: 04/05/2024
Really great and well worth the investment. I am someone who has never broken my phone or really any tech, but as of lately I have become super clumsy! I cracked my screen really badly last year to the point of it causing electrical issues. I contacted Servify via ******* Customer Support and got a new phone shipped out to me with just a deductible of $99. And then a few months later aka last week I cracked my screen again in a different place. This crack was less serious and I was able to walk into a service center and have it replaced within 2 hours!!!! Cannot say enough great things.Servify (US), Inc.
Date: 04/10/2024
It's always good to see customers happy! Thank you for the feedback.Review fromTara N
Date: 04/05/2024
5 starsTara N
Date: 04/05/2024
Easy to get service even on the same day! Great rates! Highly recommend!Servify (US), Inc.
Date: 04/10/2024
It's always good to see customers happy! Thank you for the feedback.Review fromLilliana G
Date: 04/05/2024
5 starsLilliana G
Date: 04/05/2024
******** and **** were quick in fixing my phone thanksServify (US), Inc.
Date: 04/10/2024
It's always good to see customers happy! Thank you for the feedback.Review fromPeter C
Date: 04/05/2024
5 starsPeter C
Date: 04/05/2024
Claim form was simple to fill out, fast delivery of my replacement phone and great customer service. Thanks!Servify (US), Inc.
Date: 04/10/2024
It's always good to see customers happy! Thank you for the feedback.Review fromSean M
Date: 04/05/2024
5 starsSean M
Date: 04/05/2024
This has to be the easiest process to fix my phone. I didn't have to sent it out which made this process even better.Servify (US), Inc.
Date: 04/10/2024
It's always good to see customers happy! Thank you for the feedback.
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