Reviews
Customer Review Ratings
Average of 147 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAmehed R
Date: 04/05/2024
5 starsAmehed R
Date: 04/05/2024
It is very good to pay for the insurance, as soon as the calls are solving the problem and you may receive the solution in less than you expect. I asked for a replacement of my phone that broke and in less than 24 I already had the replacement phone. Thank you very much for your efficiency and speed
Servify (US), Inc.
Date: 04/10/2024
It's always good to see customers happy! Thank you for the feedback.Review fromGerardo F
Date: 04/02/2024
5 starsGerardo F
Date: 04/02/2024
My phone was replaced after a fee, with a new one after being unable to find a repair facility in my area due to unavailability of the part required. Very impressive service.Servify (US), Inc.
Date: 04/04/2024
Thank you for the feedbackReview fromElisha Z
Date: 03/25/2024
5 starsElisha Z
Date: 03/25/2024
Making the appointment was quick and easy, even better when I showed up! They promptly took my phone and let me know when I could have it returned later in the day. While picking it up they made a few suggestions to avoid having the same issue and the entire time, they did so with a smile. This to me, was great service.Servify (US), Inc.
Date: 03/27/2024
Thank you for the feedbackReview fromAntonio P.
Date: 03/24/2024
5 starsAntonio P.
Date: 03/24/2024
Paying for the insurance is good. The service is Great fast and efficient !!!Servify (US), Inc.
Date: 03/28/2024
Thank you for the feedbackReview fromEMMA J
Date: 03/15/2024
5 starsEMMA J
Date: 03/15/2024
I was terrified to use their service after reading review. I had to put a $1250.00 deposit. I received the first replacement and it was damaged I called and reported it to Servify. The next day my husband was hospitalized with Covid-19. We returned home 3 week later and there was a new phone. It was way past the 10 day return and . I hadn't even returned my original phone. I called them 1 week ago and they said to go ahead and return both. I did after a week I called. They said they had not received 1 of the phones and opened a ticket (I offered them both trackingnumbers. The representative responded, "No need, I believe you!" I checked my card today and the deposit has already been returned to my card. I am so thankful I had coverage for when my S23 Ultra was damaged beyond repair. There representative were always kind and courteous. Sometimes I thought they were being dismissive when they said they didn't need the tracking and the ticket would resolve it, but I waited. They were not being dismissive, they were providing a quick resolution.. I was prepared to leave bad reviews if I got poor service. So I wanted to leave a good review since they were absolutely amazing and saved me over a thousand dollars! Thank you servify !Servify (US), Inc.
Date: 03/18/2024
It's always good to see customers happy! Thank you for the feedback.Review fromJody D
Date: 03/14/2024
5 starsJody D
Date: 03/14/2024
Warranty for my TCL ******** It was easy to get someone on the phone and they were very pleasant. I made the claim probably 2 weeks before the warranty was going to expire. They told me not to worry because the claim was made before the expiration so they would honor it which they did. The ** was a retirement gift from my company so I did not have any receipts. The person taking the claim said they needed the receipts. I didn't think that made sense so I wrote an explanation and sent whatever proof I had like a picture of the box, emails from work saying they were going to send me the **, picture of serial number, etc and they accepted it. I do think if a person paid for a warranty and had the ** registered and they have the serial number, that they should not require a receipt. It doesn't make sense. They should not accept payment for a warranty if they have to have a receipt. I mean the reason they tried to sell me the warranty is because I registered it. Anyway, it all worked out and they sent me a new ** which I have not had time to plug in and try but it is a new **. I'm glad I bought the warranty.Servify (US), Inc.
Date: 03/23/2024
Thank you for the feedbackReview fromHugh H
Date: 03/14/2024
5 starsHugh H
Date: 03/14/2024
Steps to generate service were easy. Service was much faster than I expected and I knew the location of my phone through the entire process. Thank you!!!!!!!!!!Servify (US), Inc.
Date: 03/18/2024
It's always good to see customers happy! Thank you for the feedback.Review fromJamal L
Date: 03/14/2024
5 starsJamal L
Date: 03/14/2024
Service was quick clear and concise very satisfied with my repair.Servify (US), Inc.
Date: 03/18/2024
It's always good to see customers happy! Thank you for the feedback.Review fromWayne B
Date: 03/14/2024
5 starsWayne B
Date: 03/14/2024
The service that I received was top notch. Rarely do I have the experience of dealing with a warranty company that makes the entire experience effortless. I highly recommend you.Servify (US), Inc.
Date: 03/18/2024
It's always good to see customers happy! Thank you for the feedback.Review fromTommy L
Date: 03/14/2024
5 starsTommy L
Date: 03/14/2024
Clean facility, *********************** and on-time delivery as promised.Servify (US), Inc.
Date: 03/18/2024
It's always good to see customers happy! Thank you for the feedback.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.